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| application management and support: ASL® 2 - A Framework for Application Management Remko van der Pols, 2020-06-09 Note: This book is available in several languages: Dutch, English. For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material. Domain process framework for application management. This book describes the application management processes as recognized by ASL. It also describes the finer details of these processes. This book is also used by the ASL BiSL Foundation in order to determine what ASL is. This book has been written with the assumption that the reader is familiar with application management, with how it is executed, and with the activities concerned. It contains tips and suggestions to assist in the implementation of processes, Therefore it can be used as a starting point from which to set up application management processes. The ASL 2 framework supports the implementation of application management, supported by additional best practices; these can be found on the website of the ASL BiSL Foundation. See: www.aslbislfoundation.org ASL 2 aligns with other frameworks e.g. ITIL? and BiSL? (for Business information management). The following topics are addressed in this book: Introduction to the main structure of ASL 2; Description of all ASL 2 clusters; Introduction to the implementation of ASL 2; Frequently Asked Questions on the ASL 2 framework; Changes between ASL version 1 and ASL 2. This book is the official core study guide for the ASL 2 Foundation exam. |
| application management and support: Application Management Frank Keuper, Christian Oecking, Andreas Degenhardt, 2011-02-03 A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management. |
| application management and support: Application Management Grande-Bretagne. Office of Government Commerce, Great Britain. Office of Government Commerce, 2002 Addresses the complex subject of managing applications from the initial business need, through the Application Management lifecycle, up to and including retirement. - page 3. |
| application management and support: IT Service Management Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury, 2010-02-24 ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product. |
| application management and support: Application Performance Management (APM) in the Digital Enterprise Rick Sturm, Carol Pollard, Julie Craig, 2017-02-11 Application Performance Management (APM) in the Digital Enterprise enables IT professionals to be more successful in managing their company's applications. It explores the fundamentals of application management, examines how the latest technological trends impact application management, and provides best practices for responding to these changes. The recent surge in the use of containers as a way to simplify management and deploy applications has created new challenges, and the convergence of containerization, cloud, mobile, virtualization, analytics, and automation is reshaping the requirements for application management. This book serves as a guide for understanding these dramatic changes and how they impact the management of applications, showing how to create a management strategy, define the underlying processes and standards, and how to select the appropriate tools to enable management processes. - Offers a complete framework for implementing effective application management using clear tips and solutions for those responsible for application management - Draws upon primary research to give technologists a current understanding of the latest technologies and processes needed to more effectively manage large-scale applications - Includes real-world case studies and business justifications that support application management investments |
| application management and support: Service operation Great Britain. Office of Government Commerce, 2007-05-30 Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management |
| application management and support: In Productivity, Finance, and Operations Kenneth D. Lawrence, Ronald K. Klimberg, 2006-06-13 Talks about the applications of management science to: Multi-Criteria Decision Making, Operations and Supply Chain Management, Productivity Management (DEA), and Financial Management. This book provides an overview of some of the most essential aspects of the discipline. It is suitable for persons interested in management or management science. |
| application management and support: Principles of Transaction Processing Philip A. Bernstein, Eric Newcomer, 2009-07-24 Principles of Transaction Processing is a comprehensive guide to developing applications, designing systems, and evaluating engineering products. The book provides detailed discussions of the internal workings of transaction processing systems, and it discusses how these systems work and how best to utilize them. It covers the architecture of Web Application Servers and transactional communication paradigms.The book is divided into 11 chapters, which cover the following: Overview of transaction processing application and system structureSoftware abstractions found in transaction processing systemsArchitecture of multitier applications and the functions of transactional middleware and database serversQueued transaction processing and its internals, with IBM's Websphere MQ and Oracle's Stream AQ as examplesBusiness process management and its mechanismsDescription of the two-phase locking function, B-tree locking and multigranularity locking used in SQL database systems and nested transaction lockingSystem recovery and its failuresTwo-phase commit protocolComparison between the tradeoffs of replicating servers versus replication resourcesTransactional middleware products and standardsFuture trends, such as cloud computing platforms, composing scalable systems using distributed computing components, the use of flash storage to replace disks and data streams from sensor devices as a source of transaction requests. The text meets the needs of systems professionals, such as IT application programmers who construct TP applications, application analysts, and product developers. The book will also be invaluable to students and novices in application programming. - Complete revision of the classic non mathematical transaction processing reference for systems professionals - Updated to focus on the needs of transaction processing via the Internet-- the main focus of business data processing investments, via web application servers, SOA, and important new TP standards - Retains the practical, non-mathematical, but thorough conceptual basis of the first edition |
| application management and support: Introduction to the ITIL service lifecycle Office of Government Commerce, Great Britain. Office of Government Commerce, 2010-05-12 This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation. |
| application management and support: The Official Introduction to the ITIL Service Lifecycle OGC - Office of Government Commerce, 2007-05-30 ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles. |
| application management and support: Beginning Application Lifecycle Management Joachim Rossberg, 2014-09-22 Beginning Application Lifecycle Management is a guide to an area of rapidly growing interest within the development community: managing the entire cycle of building software. ALM is an area that spans everything from requirements specifications to retirement of an IT-system or application. Because its techniques allow you to deal with the process of developing applications across many areas of responsibility and across many different disciplines, the benefits and effects of ALM techniques used on your project can be wide-ranging and pronounced. In this book, author Joachim Rossberg will show you what ALM is and why it matters. He will also show you how you can assess your current situation and how you can use this assessment to create the road ahead for improving or implementing your own ALM process across all of your team's development efforts. Beginning Application Lifecycle Management can be implemented on any platform. This book will use Microsoft Team Foundation Server as a foundation in many examples, but the key elements are platform independent and you'll find the book written in a platform agnostic way. In this book, you'll learn: What application lifecycle management is and why it matters. The steps necessary for implementing an ALM process. Tips and techniques you can use to gain control of your development efforts. How to implement an agile framework into your ALM process How to achieve traceability and visibility in your projects How to automate your ALM process |
| application management and support: IT Outsourcing Part 2: Managing the Sourcing Contract Jane Chittenden, 2020-06-11 IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline. |
| application management and support: ASL® 2 - A Pocket Guide Remko van der Pols, Yvette Backer, 2020-06-10 Note: This book is available in several languages: Dutch, English. The Application Services Library ASL is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then. This compact book offers a generic introduction and additional background information through a case study. This case study offers a historic perspective, with examples comparing the past situation for ASL and the present with ASL 2. ASL will offer support to anyone implementing application management. Additional support is given by best practices that are published on the website of the ASL BiSL Foundation. ASL aligns with other frameworks, e.g. BiSL for Business Information Management and ITIL for IT Service Management. |
| application management and support: System Design for Telecommunication Gateways Alexander Bachmutsky, 2011-06-20 System Design for Telecommunication Gateways provides a thorough review of designing telecommunication network equipment based on the latest hardware designs and software methods available on the market. Focusing on high-end efficient designs that challenge all aspects of the system architecture, this book helps readers to understand a broader view of the system design, analyze all its most critical components, and select the parts that best fit a particular application. In many cases new technology trends, potential future developments, system flexibility and capability extensions are outlined in preparation for the longevity typical for products in the industry. Key features: Combines software and hardware aspects of the system design. Defines components and services supported by open-source and commercial basic and extended software platforms, including operating systems, middleware, security, routing, management layer and more. Focuses on disruptive technologies. Provides guidelines for developing software architectures based on multi-threaded, multi-process, multi-instance, multi-core, multi-chip, multi-blade and multi-chassis designs. Covers a number of advanced high-speed interconnect and fabric interface technologies and their commercial implementations. Presents different system form factors from compact pizza-box styles to medium and large bladed systems, including IBM BladeCenter, ATCA and microTCA-based chassis. Describes different mezzanine cards, such as PMC, PrPMC, XMC, AMC and others. |
| application management and support: ITIL Foundation Exam Study Guide Liz Gallacher, Helen Morris, 2012-08-15 Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. |
| application management and support: Manage IT! Theo Thiadens, 2007-12-31 Discusses the IT management tasks and the objects involved. This book outlines traditional IT management; deals with controlling IT; and, tackles the financial, personnel, purchasing, legal and security aspects in IT. It explains the effects of striving for 'utility computing' and control of IT by means of 'IT portfolio management'. |
| application management and support: Continual service improvement , 2007-05-30 This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels. |
| application management and support: IT Outsourcing Part 1: Contracting the Partner Denis Verhoef, Gerard Wijers, 2009-01-01 As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of scale; improvements in time-to-market of IT solutions; improvements in capability and quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase. |
| application management and support: Mastering in Windows 10 Operating System Volume I And Volume II Lalit Mali, 2017-04-25 Mastering in Windows 10 Operating System is a guide that helps all dedicated windows users in exploring everything about the modern Windows 10 Operating System. It teaches you - Fundamentals of modern computers.- Basic computer system, journey of windows from its born to todays. - installing & configure window 10 operating system.- To explore all window 10 modern tile apps via Windows.- To configure and customize all Windows settings, services and control.- Windows apps, system tools, PC settings, accessories apps, control panel. - Windows 10 trick and tips, shortcut keys launch with run.- Window registry, modify, edit registry control & know more about it.- Configure group policy including computer system and user configuration. - Explore each & every window 10 group policy one by one in this book. |
| application management and support: Professional SharePoint 2013 Development eBook and SharePoint-videos.com Bundle Reza Alirezaei, Brendon Schwartz, Matt Ranlett, Scot Hillier, Brian Wilson, Jeff Fried, Paul Swider, Asif Rehmani, 2013-11-11 Beginning SharePoint 2013 Development eBook and SharePoint-videos.com Bundle. |
| application management and support: Smart Healthcare Applications and Services: Developments and Practices Rcker, Carsten, Ziefle, Martina, 2010-12-31 This book provides an in-depth introduction into medical, social, psychological, and technical aspects of smart healthcare applications as well as their consequences for the design, use and acceptance of future systems--Provided by publisher. |
| application management and support: Operational Support and Analysis John Sansbury, 2010 This user-friendly book will help candidates pass the ITIL] OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology. |
| application management and support: Medical and Care Compunetics 3 L. Bos, L. Roa, K. Yogesan, 2006-05-31 This publication covers aspects concerning information supply to patient and professional; electronic health records, its standards, its social implications; and new developments in medical and care compunetics. For citizen / patient-related information, it is necessary to use the latest medical and care compunetics. The editors recognize the possible threat to patient safety of the information available on the internet. They also see the problems of professionals to find information on the latest developments in medical and care compunetics in a structured way. This book is dedicated to the co-founder of the ICMCC Foundation, Professor Swamy Laxminarayan, who passed away on September 29, 2005. |
| application management and support: Passing Your ITIL Intermediate Exams Shirley Lacy, Office of Government Commerce, Candace Tarin, 2010 This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process. |
| application management and support: Strategies and Technologies for Developing Online Computer Labs for Technology-Based Courses Chao, Lee, 2007-10-31 For technology-based online courses, computer labs are necessary to support hands-on practice for IT products. The implementation of an online computer teaching lab is a challenging task. Strategies & Technologies for Developing Online Computer Labs for Technology-Based Courses discusses design strategies, implementation difficulties, and the effectiveness of online labs. This book provides scholars, researchers, and practitioners support for lab-based e-learning, gives guidance on the selection of technologies for various projects, and illustrates Web-based teaching with case studies. |
| application management and support: ITIL lite Malcolm Fry, Office of Government Commerce, 2010-03-09 ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions. |
| application management and support: ITIL Intermediate Certification Companion Study Guide Helen Morris, Liz Gallacher, 2017-09-05 The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success. |
| application management and support: One Hundred Information Technology Infrastructure Library Foundation Exam Questions Brady Orand, 2011-09 Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam. |
| application management and support: Plunkett's E-Commerce & Internet Business Almanac 2008: E-Commerce & Internet Business Industry Market Research, Statistics, Trends & Leading Companie Plunkett Research Ltd, 2007-03 This new almanac will be your ready-reference guide to the E-Commerce & Internet Business worldwide! In one carefully-researched volume, you'll get all of the data you need on E-Commerce & Internet Industries, including: complete E-Commerce statistics and trends; Internet research and development; Internet growth companies; online services and markets; bricks & clicks and other online retailing strategies; emerging e-commerce technologies; Internet and World Wide Web usage trends; PLUS, in-depth profiles of over 400 E-Commerce & Internet companies: our own unique list of companies that are the leaders in this field. Here you'll find complete profiles of the hot companies that are making news today, the largest, most successful corporations in all facets of the E-Commerce Business, from online retailers, to manufacturers of software and equipment for Internet communications, to Internet services providers and much more. Our corporate profiles include executive contacts, growth plans, financial records, address, phone, fax, and much more. This innovative book offers unique information, all indexed and cross-indexed. Our industry analysis section covers business to consumer, business to business, online financial services, and technologies as well as Internet access and usage trends. The book includes numerous statistical tables covering such topics as e-commerce revenues, access trends, global Internet users, etc. Purchasers of either the book or PDF version can receive a free copy of the company profiles database on CD-ROM, enabling key word search and export of key information, addresses, phone numbers and executive names with titles for every company profiled. |
| application management and support: Integrated Business Information Systems Klaus-Dieter Gronwald, 2020-07-20 Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), Business Intelligence (BI) and Big Data analytics (BDA) are business related tasks and processes, which are supported by standardized software solutions. The book explains that this requires business-oriented thinking and acting from IT specialists and data scientists. It is a good idea to let students experience this directly from the business perspective, for example as executives of a virtual company in a role-playing game. The second edition of the book has been completely revised, restructured and supplemented with actual topics such as blockchains in supply chains and the correlation between Big Data analytics, artificial intelligence and machine learning. The structure of the book is based on the gradual implementation and integration of the respective information systems from the business and management perspectives. Part I contains chapters with detailed descriptions of the topics supplemented by online tests and exercises. Part II introduces role play and the online gaming and simulation environment. Supplementary teaching material, presentations, templates, and video clips are available online in the gaming area. The gaming and business simulation Kdibisglobal.com, newly created for this book, now includes a beer division, a bottled water division, a soft drink division and a manufacturing division for barcode cash register scanner with their specific business processes and supply chains. |
| application management and support: Java and JMX Heather Kreger, Ward Harold, Leigh Williamson, 2003 Java is now used with increasing frequency to develop mission-critical applications. Using Java Management Extensions (JMX) is the key to managing those applications. As JMX is increasingly accepted into the fields of embedded systems, enterprise systems, and telephony, it is clear that all Java developers will encounter JMX before long. Java(TM) and JMX: Building Manageable Systems is the definitive guide to JMX, combining an introduction to the technology with extensive coverage that will make this book a favorite reference. Much more than just an explanation of the JMX specifications, this book can drastically reduce a reader's JMX learning curve by explaining how to develop management requirements and apply JMX to them. The book's coverage includes: A management primer for Java programmers and architects A historical perspective on the evolution of JMX and its relation to other management standards, including SNMP, CIM/WBEM, TMN, and CMIP Development of JMX Manageable Resources with Standard and Dynamic MBeans Development with Model MBeans as customizable generic instrumentation using both the JMX APIs and XML files MBeanServer, including the MBean registry and object naming scheme, the generic MBean interface, and the query mechanism JMX Monitors and Notifications MBeanServer Services including the timer, relationship, and dynamic loading, along with custom services for XML services, HTTP adapters, RMI connectors, and security exposures and permissions JMX best practices, including deployment patterns, instrumentation patterns, federation patterns, and best practices JMX integration into J2EE and the JSR077 management models in J2EE 1.4 Using JMX to manage Web services from the perspective of service providers, registry providers, and users Written with an unparalleled degree of in-the-trenches familiarity and full of practical examples and working sample code, Java(TM) and JMX is a must-have introduction, technological guide, and reference for Java architects and developers. 0672324083B12052002 |
| application management and support: Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children Charles T. Betz, 2006-11-17 Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children provides an independent examination of developments in Enterprise Resource Planning for Information. Major companies, research firms, and vendors are offering Enterprise Resource Planning for Information Technology, which they label as ERP for IT, IT Resource Planning and related terms. This book presents on-the-ground coverage of enabling IT governance in architectural detail, which can be used to define a strategy for immediate execution. It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures. This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors. |
| application management and support: Information Technology And Library Evolution Purushotham Tiwari, 2007 |
| application management and support: Reliability and Availability of Cloud Computing Eric Bauer, Randee Adams, 2012-07-20 A holistic approach to service reliability and availability of cloud computing Reliability and Availability of Cloud Computing provides IS/IT system and solution architects, developers, and engineers with the knowledge needed to assess the impact of virtualization and cloud computing on service reliability and availability. It reveals how to select the most appropriate design for reliability diligence to assure that user expectations are met. Organized in three parts (basics, risk analysis, and recommendations), this resource is accessible to readers of diverse backgrounds and experience levels. Numerous examples and more than 100 figures throughout the book help readers visualize problems to better understand the topic—and the authors present risks and options in bulleted lists that can be applied directly to specific applications/problems. Special features of this book include: Rigorous analysis of the reliability and availability risks that are inherent in cloud computing Simple formulas that explain the quantitative aspects of reliability and availability Enlightening discussions of the ways in which virtualized applications and cloud deployments differ from traditional system implementations and deployments Specific recommendations for developing reliable virtualized applications and cloud-based solutions Reliability and Availability of Cloud Computing is the guide for IS/IT staff in business, government, academia, and non-governmental organizations who are moving their applications to the cloud. It is also an important reference for professionals in technical sales, product management, and quality management, as well as software and quality engineers looking to broaden their expertise. |
| application management and support: Supercharged Quality Mohan Karambelkar, 2014 As customers or consumers, we expect quality products and quality services, getting value for our money. For producers or service providers, it is a challenge to satisfy customers and also take care of other stakeholders. In the last few decades we have seen several quality models and frameworks. Organizations see another challenge in implementing those frameworks effectively. Three basic parameters of quality are products (technology), processes and people. With availability of products and processes, the challenge is to align people for quality programme. This book provides the tools to meet different challenges. Neuro Linguistic Programming (NLP) uses mechanics of mind to achieve the excellence. It is an add-on to the previous approaches using processes and statistics. This book gives superchargers - persuasion for quality by tapping motivational needs, use of right beliefs and behaviors to support continual improvements, holistic and integrated structure for quality management system and several NLP tools for projects, services and for product manufacturing. Using simple language and not requiring any prerequisite in NLP, this book is a practical guide of how we can use NLP for quality programme, which may be a new initiative or revival of existing quality programme. |
| application management and support: Electronic Business and Education Wendy Chin, Frederic-*accents Patricelli, V. Milutinovic, 2012-12-06 In order to establish technical prerequisites for efficient electronic business and education on the Internet, appropriate system support is needed as a vital condition for maximization of both short-term and long-term profits. Electronic Business and Education: Recent Advances in Internet Infrastructures discusses current research topics in the domain of system support for e-business and e-education on the Internet, and stresses the synergistic interaction of these two components. Attention is given to both scientific and engineering issues. Electronic Business and Education: Recent Advances in Internet Infrastructures is suitable as a secondary text for a graduate level course and as a reference for researchers and practitioners in industry, particularly in the area of e-business and e-education on the Internet. `There is no longer any question that the Internet and electronic communication are the major new tools for collaborative advances in the creation of new knowledge and in future learning.' Excerpt from Foreword by Robert C. Richardson, Nobel Laureate 1996, Cornell University, USA |
| application management and support: Mobile Pervasive Computing Satheeshkumar, Sekar, 2023-12-02 Satheeshkumar, Sekar, Project Manager, Mphasis Corporation, USA. |
| application management and support: Service Modelling Vilho Räisänen, 2007-01-11 Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information. Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Raisanen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail. Service Modelling: Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks. Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies. Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context. Sets the modelling framework in the context of business drivers and modelling paradigms. Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples. Relates concepts to the work of TeleManagement Forum, giving practical examples throughout. Service Modelling: Principles and Applications is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable. |
| application management and support: ITSM Process Assessment Supporting ITIL (TIPA) Béatrix Barafort, Stéphane Cortina, Valérie Betry, 1970-01-01 The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences. |
| application management and support: Cloud Computing and Big Data C. Catlett, W. Gentzsch, L. Grandinetti, 2013-10-22 Cloud computing offers many advantages to researchers and engineers who need access to high performance computing facilities for solving particular compute-intensive and/or large-scale problems, but whose overall high performance computing (HPC) needs do not justify the acquisition and operation of dedicated HPC facilities. There are, however, a number of fundamental problems which must be addressed, such as the limitations imposed by accessibility, security and communication speed, before these advantages can be exploited to the full. This book presents 14 contributions selected from the International Research Workshop on Advanced High Performance Computing Systems, held in Cetraro, Italy, in June 2012. The papers are arranged in three chapters. Chapter 1 includes five papers on cloud infrastructures, while Chapter 2 discusses cloud applications. The third chapter in the book deals with big data, which is nothing new – large scientific organizations have been collecting large amounts of data for decades – but what is new is that the focus has now broadened to include sectors such as business analytics, financial analyses, Internet service providers, oil and gas, medicine, automotive and a host of others. This book will be of interest to all those whose work involves them with aspects of cloud computing and big data applications. |
软件（software）和应用程序（application）有什么区别？ - 知乎
App 其实是 Application Software （应用程序）的简称。 因为在之前的计算机时代，人们不但需要懂软件层的Software，也要关心硬件层的 Hardware 是否支持、是否兼容，所以用软件来与硬 …
你们说的ABI，Application Binary Interface到底是什么东西？
ABI（Application Binary Interface）是编译器和链接器遵守的一组规则，使编译后的程序可以正常工作。
epub怎么打开？ - 知乎
在iPhone上面看，epub的格式用什么软件打开呢，电脑上呢
WPS 如何卸载干净？ - 知乎
7、打开我的电脑，C盘，依次打开Documents and Settings\Administrator\Application Data\Kingsoft\。注意上述Administrator是计算机管理员的用户名，如果你的电脑管理员用户名 …
win11内存完整性打不开，显示PassGuard_x64.sys驱动不兼容，这 …
sys 是驱动程序的可执行代码，扩展名为.sys,一般是在C:\Windows\System32\drivers里面，找到之后就可以删除啦。
Edge浏览器主页被360劫持怎么办 - 知乎
2021年7月21日实测有效： 右击快捷方式，属性，将目标中的内容替换为 "C:\Program Files (x86)\Microsoft\Edge\Application\msedge_proxy.exe"
如何打开mobi为后缀的文件？ - 知乎
我补充个PC上的软件，借用其首页上的介绍. Sumatra PDF is a PDF, ePub, MOBI, CHM, XPS, DjVu, CBZ, CBR reader for Windows
如何解决Windows更新导致AMD Radeon Software等软件无法正常 …
每次Windows更新之后（Advanced micro devices, inc, -Display -27.20.11028.5001），双击AMD Radeon Sof…
expert systems with applications这个期刊怎么样 ？有投过的么。 …
《expert systems with applications》学术影响力没得说，if=7.5，位于中科院1区，jcr q1，但审核速度在14个月左右，将近1年多的时间，周期太不稳定，时间紧迫的学者千万不要投稿，否则 …
F12如何查看cookie? - 知乎
May 4, 2023 · 在F12开发者工具中，切换到“ Application ”（或“应用程序”）选项卡； 在左侧的菜单中，点击“ Cookies ”（或“Cookie”）选项； 在右侧的面板中，可以查看当前网站的Cookie信 …
软件（software）和应用程序（application）有什么区别？ - 知乎
App 其实是 Application Software （应用程序）的简称。 因为在之前的计算机时代，人们不但需要懂软件层的Software，也要关心硬件层的 Hardware 是否支持、是否兼容，所以用软件来与硬 …
你们说的ABI，Application Binary Interface到底是什么东西？
ABI（Application Binary Interface）是编译器和链接器遵守的一组规则，使编译后的程序可以正常工作。
epub怎么打开？ - 知乎
在iPhone上面看，epub的格式用什么软件打开呢，电脑上呢
WPS 如何卸载干净？ - 知乎
7、打开我的电脑，C盘，依次打开Documents and Settings\Administrator\Application Data\Kingsoft\。注意上述Administrator是计算机管理员的用户名，如果你的电脑管理员用户名 …
win11内存完整性打不开，显示PassGuard_x64.sys驱动不兼容，这 …
sys 是驱动程序的可执行代码，扩展名为.sys,一般是在C:\Windows\System32\drivers里面，找到之后就可以删除啦。
Edge浏览器主页被360劫持怎么办 - 知乎
2021年7月21日实测有效： 右击快捷方式，属性，将目标中的内容替换为 "C:\Program Files (x86)\Microsoft\Edge\Application\msedge_proxy.exe"
如何打开mobi为后缀的文件？ - 知乎
我补充个PC上的软件，借用其首页上的介绍. Sumatra PDF is a PDF, ePub, MOBI, CHM, XPS, DjVu, CBZ, CBR reader for Windows
如何解决Windows更新导致AMD Radeon Software等软件无法正常 …
每次Windows更新之后（Advanced micro devices, inc, -Display -27.20.11028.5001），双击AMD Radeon Sof…
expert systems with applications这个期刊怎么样 ？有投过的么。 …
《expert systems with applications》学术影响力没得说，if=7.5，位于中科院1区，jcr q1，但审核速度在14个月左右，将近1年多的时间，周期太不稳定，时间紧迫的学者千万不要投稿，否则 …
F12如何查看cookie? - 知乎
May 4, 2023 · 在F12开发者工具中，切换到“ Application ”（或“应用程序”）选项卡； 在左侧的菜单中，点击“ Cookies ”（或“Cookie”）选项； 在右侧的面板中，可以查看当前网站的Cookie信 …
