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| ashes of problem customers: Ashes of a Black Frost Chris Evans, 2011-10-18 Bones jutted from the sand at angles—not odd angles, though, for that would suggest that there were ways bones could protrude that made sense—and the eyes of those still living stared and saw nothing. Amidst a scene of carnage on a desert battlefield blanketed in metallic snow, Major Konowa Swift Dragon sees his future, and it is one drenched in shadow and blood. Never mind that he has won a grand victory for the Calahrian Empire. He came here in search of his lost regiment of elves, while the Imperial Prince came looking for the treasures of a mystical library, and both ventures have failed. But Konowa knows, as do the Iron Elves—both living and dead—that another, far more important battle now looms before them. The campaign in the desert was only the latest obstacle on the twisted, darkening path leading inexorably to the Hyntaland, and the final confrontation with the dreaded Shadow Monarch. In this third novel of musket and magic in Chris Evans’s Iron Elves saga, Konowa’s ultimate journey is fraught with escalating danger. A vast, black forest finds a new source of dark power, spawning creatures even more monstrous than the blood trees from which they evolve. The maniacally unstable former emissary of the Shadow Monarch hungers for revenge, leading an army of ravenous beasts bent on utterly destroying the Iron Elves. A reluctant hero, Private Alwyn Renwar, struggles to maintain his connection to this world and that of the loyalty of the shades of the dead. And in a maze of underground tunnels, Visyna Tekoy, whom Konowa counts among those he has loved and lost, fights for her life against the very elves he so desperately wants to find. And so Konowa sets off from this Canyon of Bones, pursuing his freedom from a curse that has cast his life in darkness. For though his long, violent trek may indeed lead him to his destiny, he is ill prepared for the discovery he will make . . . with the fate of the Iron Elves, and the world, hinging on the courage of one wrathful elf. |
| ashes of problem customers: Ashes of the Elements Alys Clare, Elizabeth Harris, 2003-07-07 A grove of huge oak trees in the Wealden forest is felled. And, as if some ancient curse is being brought alive, the man who wielded the axes meets with a violent end. The Sheriff claims the Forest People did it, but Abbess Helewise believes a supernatural solution is too easy an answer. She consults Josse d'Acquin, whose manor house in the Weald is now being renovated, and he, concerned about the safety of two girls from the abbey, enters the forest himself - to find something in this ancient part of Britain that terrifies even him. |
| ashes of problem customers: Baseline Charles Protzman, Fred Whiton, Joyce Kerpchar, 2022-12-22 Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization. Combined with this, organizations need to create an environment of respect for people and continuous learning. It’s all about people. People create the product or service, drive innovation, and create systems and processes, and with leadership buy-in and accountability to ensure sustainment with this philosophy, employees will be committed to the organization as they learn and grow personally and professionally. Lean is a term that describes a way of thinking about and managing companies as an enterprise. Becoming Lean requires the following: the continual pursuit to identify and eliminate waste; the establishment of efficient flow of both information and process; and an unwavering top-level commitment. The concept of continuous improvement applies to any process in any industry. Based on the contents of The Lean Practitioners Field Book, the purpose of this series is to show, in detail, how any process can be improved utilizing a combination of tasks and people tools and introduces the BASICS Lean® concept. The books are designed for all levels of Lean practitioners and introduces proven tools for analysis and implementation that go beyond the traditional point kaizen event. Each book can be used as a stand-alone volume or used in combination with other titles based on specific needs. Each book is chock-full of case studies and stories from the authors’ own experiences in training organizations that have started or are continuing their Lean journey of continuous improvement. Contents include valuable lessons learned and each chapter concludes with questions pertaining to the focus of the chapter. Numerous photographs enrich and illustrate specific tools used in Lean methodology. Baseline: Confronting Reality & Planning the Path for Success focuses on change management and how to manage and accelerate change. The authors also outline how to get ready to implement lean, how to baseline your processes prior to implementing Lean, and how to create a value stream map of processes. This book also discusses Lean accounting. |
| ashes of problem customers: It Isn't Just Business, It's Personal Arunas A. Chesonis, David Dorsey, 2006 When you put people first, you win. When you operate by the highest principles, you'll see the results in the bottom line. When you put a caring heart into how you operate - in your organization and your community - you build the only true foundation of long-term success. This is how PAETEC Communications has enjoyed an astonishing rise during an era when telecommunications has become an ethical, legal and financial quagmire. In this book, CEO Arunas Chesonis and his people tell how, by following a handful of basic ethical principles, their company has emerged as an example of how to succeed in the twenty-first century, not just in telecom, but in any industry. |
| ashes of problem customers: A Darkness Forged in Fire Chris Evans, 2008-12-09 Rejected by their own kind for bearing the mark of the Shadow Monarch, the Iron Elves chose instead to serve with the human armies of the Calahrian Empire, hoping through their dedication and discipline to wipe out the stain of their birth. Their reputation is legendary -- until their commander, Konowa Swiftdragon, takes it upon himself -- for the best of reasons -- to assassinate the Viceroy. Court-martialled and exiled to the forest he despises, his beloved regiment disgraced, dishonoured and disbanded, Konowa finds himself suddenly recalled and ordered to re-form the Iron Elves for one last reconnaissance mission. But the new Iron Elves are not at all the same as they were before, and the mission is a suicidal one, with more at stake than Konowa could possibly have imagined. For the Shadow Monarch and her allies have harnessed destructive forces with the power to tear worlds apart -- and those who bear her mark have a destiny greater than they know. So begins an heroic journey in the company of a motley band of misfits, rebels and outcasts, with a central character whose engaging, brilliantly realised blend of cynicism, dry humour, duty and anguish make him unlike any other in fantasy fiction. |
| ashes of problem customers: The Lean Practitioner's Field Book Charles Protzman, Fred Whiton, Joyce Kerpchar, Christopher Lewandowski, Steve Stenberg, Patrick Grounds, 2018-09-03 While there are numerous Lean Certification programs, most companies have their own certification paths whereby they bestow expert status upon employees after they have participated in or led a certain number of kaizen events. Arguing that the number of kaizen events should not determine a person's expert status, The Lean Practitioner's Field Book: Proven, Practical, Profitable and Powerful Techniques for Making Lean Really Work outlines a true learning path for anyone seeking to understand essential Lean principles. The book includes a plethora of examples drawn from the personal experiences of its many well-respected and award-winning contributors. These experts break down Lean concepts to their simplest terms to make everything as clear as possible for Lean practitioners. A refresher for some at times, the text provides thought-provoking questions with examples that will stimulate learning opportunities. Introducing the Lean Practitioner concept, the book details the five distinct Lean Practitioner levels and includes quizzes and criteria for each level. It highlights the differences between the kaizen event approach and the Lean system level approach as well as the difference between station balancing and baton zone. This book takes readers on a journey that begins with an overview of Lean principles and culminates with readers developing professionally through the practice of self-reliance. Providing you with the tools to implement Lean tools in your organization, the book includes discussions and examples that demonstrate how to transition from traditional accounting methods to a Lean accounting system. The book outlines an integrated, structured approach identified by the acronym BASICS (baseline, analyze, suggest solutions, implement, check, and sustain), which is combined with a proven business strategy to help ensure a successful and sustainable transformation of your organization. |
| ashes of problem customers: Ashes of Remembrance Bodie Thoene, Brock Thoene, 1999 The third novel in the Galway Chronicles takes readers further into the adventure, tragedy, and romance of Kate Donovan Garrity and Joseph Burke, who are separated by a conspiracy. When Joseph is deported to the New World, Kate must fight the secret enemies who plot to kill her and destroy the village of Ballyknockanor. |
| ashes of problem customers: Rise & Dine Barbara Brown Smith, 2007-12-04 An inexpensive guide to the best breakfast spots in Boston. |
| ashes of problem customers: Fire and Ashes Michael Ignatieff, 2013-11-19 In 2005 Michael Ignatieff left Harvard to lead Canada's Liberal Party and by 2008 was poised to become Prime Minister. It never happened. He describes what he learned from his bruising defeat about compromise and the necessity of bridging differences in a pluralist society. A reflective, compelling account of modern politics as it really is. |
| ashes of problem customers: Star Trek: Coda: Book 2: The Ashes of Tomorrow James Swallow, 2021-10-26 The crews of Jean-Luc Picard, Benjamin Sisko, Ezri Dax, and William Riker unite to prevent a cosmic-level apocalypse—only to find that some fates really are inevitable. THE FUTURE IS AT WAR WITH THE PAST. The epic Star Trek: Coda trilogy continues as friends become foes, the Temporal Apocalypse accelerates, and the catastrophe’s true cause is revealed. ™, ®, & © 2021 CBS Studios, Inc. STAR TREK and related marks and logos are trademarks of CBS Studios, Inc. All Rights Reserved. |
| ashes of problem customers: An Inheritance of Ashes Leah Bobet, 2016-09-27 A rich and compelling epic fantasy with a touch of the strange, from the author of Above -- now in paperback! The strange war down south -- with its rumours of gods and monsters -- is over. And while 16-year-old Hallie and her sister wait to see who will return from the distant battlefield, they struggle to maintain their family farm. When Hallie hires a veteran to help them, the war comes home in ways no one could have imagined. Soon Hallie is taking dangerous risks -- and keeping desperate secrets. But even as she slowly learns more about the war and the men who fought it, ugly truths about Hallie's own family are emerging. And while monsters and armies are converging on the small farm, the greatest threat to Hallie's home may be Hallie herself. |
| ashes of problem customers: Born of Ashes Caris Roane, 2012-01-03 Enter a hidden world of winged vampire warriors—and the women they are sworn protect. Born of Ashes is the fourth breathtaking novel in paranormal romance author Caris Roane's Guardians of Ascension series... For years, she was kept as a human slave—one of seven unwilling blood donors for the death vampires who thirst for absolute power. Now, Fiona is a free woman, haunted by her memories of being strapped to a gurney, drained of blood, then revived at the last moment. She lives to avenge her captors—but only one warrior can help her... Jean-Pierre has lived and fought for over two-hundred years. He knows the triumph of slaying a death vampire, but has never known anything like the feelings that arise when he becomes Fiona's guardian. Her beauty, her pain, her passion—and her growing power—consume his senses. Now the warrior must draw his sword once more—and fight the gates of hell itself—for love. |
| ashes of problem customers: Valley of Ashes Cornelia Read, 2014-07-02 Madeline Dare trades New York's gritty streets for the tree-lined avenues of Boulder, Colorado, when her husband Dean lands a promising job. As a freelance journalist in her new town, she closes in on a serial arsonist at large in the city. |
| ashes of problem customers: Power , 1918 |
| ashes of problem customers: Power and the Engineer , 1921 |
| ashes of problem customers: Ashes of Immortality Catherine Weinberger-Thomas, 1999 At last, she arrives at the fatal end of the plank . . . and, with her hands crossed over her chest, falls straight downward, suspended for a moment in the air before being devoured by the burning pit that awaits her. . . . This grisly 1829 account by Pierre Dubois demonstrates the usual European response to the Hindu custom of satis sacrificing themselves on the funeral pyres of their husbands—horror and revulsion. Yet to those of the Hindu faith, not least the satis themselves, this act signals the sati's sacredness and spiritual power. Ashes of Immortality attempts to see the satis through Hindu eyes, providing an extensive experiential and psychoanalytic account of ritual self-sacrifice and self-mutilation in South Asia. Based on fifteen years of fieldwork in northern India, where the state-banned practice of sati reemerged in the 1970s, as well as extensive textual analysis, Weinberger-Thomas constructs a radically new interpretation of satis. She shows that their self-immolation transcends gender, caste and class, region and history, representing for the Hindus a path to immortality. |
| ashes of problem customers: Bedroom Philosopher Diaries Justin Heazlewood, 2012-05-01 A collection of hilarious and melancholic reports from Justin Heazlewood, aka The Bedroom Philosopher, and his wealth of experience as a touring Folkstar. Read about his epic battles with drunk punters, scatty rockstars, aloof groupies and, mostly, himself. These tell-all tales allow exclusive access to the depths of the performer psyche –Boho Stripped Bare. Each entry grooves with The Bedroom Philosopher’s trademark wordplay, Gen-Y commentary and commitment to emotional honesty. Under the glare of the stage lights he explores the ungainly labyrinth of his alter-ego and the puzzling mechanics of the Australian entertainment scene. |
| ashes of problem customers: Ashes on the Waves Mary Lindsey, 2013-06-27 A sexy gothic romance based on Edgar Allan Poe's Annabel Lee Liam MacGregor is cursed. Haunted by the wails of fantastical Bean Sidhes and labeled a demon by the villagers of Dòchas, Liam has accepted that things will never get better for him—until a wealthy heiress named Annabel Leighton arrives on the island and Liam’s fate is changed forever. With Anna, Liam finally finds the happiness he has always been denied, but the violent, mythical Otherworlders, who inhabit the island and the sea around it, have other plans. They make a wager on the couple’s love, testing its strength through a series of cruel obstacles. But the tragedies draw Liam and Anna even closer. Frustrated, the creatures put the couple through one last trial—and this time it’s not only their love that’s in danger of being destroyed. Based on Edgar Allan Poe’s chilling poem Annabel Lee, with references to many of his other poems including The Raven, Mary Lindsey creates a frighteningly beautiful gothic novel that glorifies the power of true love. Perfect for fans of Lauren Kate's Fallen series, Kendra Blake's Anna Dressed in Blood, and Kelly Creagh's Nevermore. Praise for ASHES ON THE WAVES “Achingly beautiful and darkly sensuous ... an extraordinary read that left me breathless at every turn!” --Sophie Jordan, New York Times bestselling author of Firelight “Mary Lindsey, inspired by Edgar Allan Poe, has created a haunting, mystical world. I loved this tragic, romantic story.” --Cate Tiernan, author of Sweep and Immortal Beloved |
| ashes of problem customers: An Inch of Ashes David Wingrove, 2013-07-04 A Restless Peace It is 2206. As Chung Kuo's population continues to swell, the Seven - the ruling T'angs - are forced make further concessions; laws must be relaxed and the House at Weinmar reopened. Change is coming, whether the Seven like it or not. A Secret War The tides of unrest unleashed by earlier wars grow faster even than the population. DeVore secretly allies with newly appointed general, Hans Ebert. It seems that DeVore's plans are coming to fruition. But Ebert has his own schemes and plots - he intends to depose the Seven and control the whole of Chung Kuo. |
| ashes of problem customers: A Bucket of Ashes Patricia Burford Ryan, 2007 When a dark secret from her past is exposed and the body of her last remaining brother, who was wanted for murder, is found, governess Nell Sweeney must enter the criminal underworld to find the truth, while dealing with rumors that she might be carrying her employer's child. Original. |
| ashes of problem customers: The Energy Consumer's Guidebook , 1980 |
| ashes of problem customers: Star Trek: Coda: Book 1: Moments Asunder Dayton Ward, 2021-09-28 Story by Dayton Ward, James Swallo, and David Mack. Based on Star Trek and Star Trek: the next generation created by Gene Roddenberry. Star Trek: Deep space nine created by Rick Berman & Michael Piller. Star Trek: Voyager created by Rick Berman & Michael Piller & Jeri Taylor. |
| ashes of problem customers: Fire in the Ashes William W. Johnstone, 2008-02-01 After nuclear holocaust, a former soldier fights to form a new nation and defeat mutants in this thrilling adventure from a USA Today–bestselling author. Destroyed by the fires of nuclear war, our once great nation is in shambles. Life as we know it is no more. But among the survivors stands Ben Raines, retired soldier, mercenary, and the only man alive trained to lead the Resistance into a visionary new America. But the Rebels' greatest adversary—our own government—forces Raines and his army into bloody guerilla combat—and an unavoidable civil war. Now, as brother turns against brother, an even greater peril is thrown into the pot: a new, indestructible breed of post-apocalyptic enemies who threaten to wrest control of the new world and sink it into a hell on earth. Second in the long-running series! |
| ashes of problem customers: Out of the Ashes Anthony Esolen, 2017-01-30 Out of the Ashes is a full-throated, stout-hearted call to arms—soul-stirring,uncompromising, and irresistible. —ROD DREHER, author of The Benedict Option Out of the Ashes is an astonishing combination of energy, humor, insight, and exceptional erudition, topped off by a vivid personal style and a special gift for tweaking the nose of secularist nonsense-peddlers. If you’re looking for a guide to our current cultural predicament (and how to fix it), one that’s sobering and invigorating at the same time, start with this book. —CHARLES J. CHAPUT, O.F.M. Cap., Archbishop of Philadelphia Anthony Esolen is one of our nation’s best writers because he’s one of our best thinkers. Out of the Ashes is vintage Esolen: eloquent, bold, insightful, profound. — RYAN T. ANDERSON, Ph.D., Senior Research Fellow, The Heritage Foundation, and author of Truth Overruled: The Future of Marriage and ReligiousFreedom What do you do when an entire civilization is crumbling around you? You do everything. This is a book about how to get started. The Left’s culture war threatens America’s foundation and its very civilization, warns Esolen in his brand new book, Out of the Ashes: Rebuilding American Culture. They will tell you that babies in the womb are fetuses, that gender is a social construct, and that the backbone of society is government not the community. In Out of the Ashes, Esolen outlines his surprisingly simple plan to take back American culture— start at home. Esolen urges us to demand a return to values in our homes, our schools, our churches, and our communities, and to reject political correctness. “We must become tellers of truth again—and people who are willing to hear truths, especially when it hurts to hear them.” |
| ashes of problem customers: Tangled Ashes Michèle Phoenix, 2012-09-21 2013 Christy Award finalist! When Marshall Becker arrives in Lamorlaye, France, to begin the massive renovation of a Renaissance-era castle, he unearths a dark World War II history few in the village remember. The project that was meant to provide an escape for Becker instead becomes a gripping glimpse into the human drama that unfolded during the Nazi occupation and seems to live on in midnight disturbances and bizarre acts of vandalism. |
| ashes of problem customers: Selected Electronic Funds Transfer Issues , 1982 |
| ashes of problem customers: Ash Utilization , 1974 The symposium featured 26 formal presentations by leading experts from Europe and the United States on all major phases of ash production, utilization and research. |
| ashes of problem customers: The Black Diamond , 1926 |
| ashes of problem customers: I Just Came for Ashes Robin Teresa Beck, 2012-05 Robin Beck had been active in the gay community for over 30 years. One February afternoon she innocently walked into a Catholic Church to, do ashes. Having no intentions of ever leaving gay life and not an ounce of desire to become Roman Catholic, I Just Came For Ashes is the amazing story of God's alternate plans for His daughter's life. |
| ashes of problem customers: Coal-heat and Building Materials , 1947 |
| ashes of problem customers: Angela's Ashes Frank McCourt, 1996 A Memoir, about Irish Americans. |
| ashes of problem customers: CUSTOMER ROMANCE J. N. HALM, 2014-05-08 CUSTOMER ROMANCE A New Feel of Customer Service Is about creating love - not just any love, but love that rewards. It is a book for business owners, leaders, managers or professionals who want to become darlings to all their customers. It is for the individual (or business) that intends to bring some sunshine into the lives of customers. This is a book about how a business can win the hearts (and pockets) of its customers in a long-lasting relationship. CUSTOMER ROMANCE is a staunch supporter of a relationship selling concept as against the transactional selling concept. This book advocates that no matter how much a business stands to lose in the short-run when it practices relationship building, in the long-run the relationship pays off. CUSTOMER ROMANCE debates that the most important ingredient in building a successful business is TRUST. However, trust is best established in a romantic relationship not in a mere transaction. |
| ashes of problem customers: Customer Lifetime Value David Bejou, Timothy L. Keningham, Lerzan Aksoy, 2013-04-03 Get the competitive edge by effectively managing customer lifetime value The customer lifetime value (CLV) concept is extensively changing the way today’s business is managed. A student or practitioner needs to understand CLV to best gain the competitive edge in business. Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits is a text that shows in detail how managers and researchers can best use CLV to a business’s advantage. This valuable resource explores various practical approaches to the measurement and management of customer value that focus on maximizing profitability and growth. Leading thinkers discuss how to leverage CLV in all aspects of business, including customer management, employee management, and firm valuation. Everyone needing to prepare a business for success in the future should read this book. Most books on the subject only cover separate components of CLV and are typically limited to targeting for direct response marketing. Customer Lifetime Value presents all components, cohesively putting them together into an understandable functioning whole. This source prepares forward-looking managers and researchers for the inevitable change and provides strategies to gain and sustain the competitive advantage. Topics in Customer Lifetime Value include: leveraging the customer database to maximize CLV using CLV in customer segmentation customer divestment using CLV in firm valuation setting up an organization designed to maximize CLV much more! Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits is essential reading for practitioners in the areas of customer satisfaction, loyalty, CRM, and direct response, as well as academics in the service marketing area. |
| ashes of problem customers: Out of Ashes: Trauma, Betrayal, Triumph Sonjanique Lee Guns, 2021-11-06 God has allowed me to finally live a fairytale's happily ever after. However, as you have probably guessed by now, my fairytale had some nightmares, villains, and a plot that was undesirable. It was a journey that caused me to question God and question my existence. In the beginning, I didn't quite understand how true the Word of God was. I thought that I was in complete control of my life, and believed that my destiny was in my hands. My plan and route to success was unquestionable. I did the right things and tried to treat people the way that I wanted to be treated. I knew that God loved me and that I had His favor. So, why wasn't everything perfect? Why was I given this plot, this path, this journey? One might say that our destiny is determined by God. Yes, God has a plan for us as the Word says in Jeremiah 29:11: I alone know the plans I have for you, plans to bring you prosperity and not disaster, plans to bring about the future you hope for. That's the Word of God; but we have to receive, accept, and apply His plan, which is revealed in His Word, in order for it to become our destiny. Regardless of what it feels like or looks like, we have to will His plan into our lives. The Lord will not put His will above ours. The responsibility of our destiny is ultimately on us. I decided to take you on a journey through my story. This approach has really allowed me to unpack experiences, emotions, thoughts, and questions that lingered in my head. Prayerfully, by gaining insight into my personal journey, you will be able to identify subtle (and not so subtle) moves of God in your life. |
| ashes of problem customers: Ashes Of Victory David Weber, 2000-03 Although The People's Republic of Haven believed Honor Harrington to be already dead and announced her execution, she returned from the prison planet called Hell, ready to aid the Allies' cause in the war. |
| ashes of problem customers: Eat, Drink & Be Wary Kathy Biehl, 2021-09-13 The joys, quirks, and questionable behavior that food and drink inspire fill this collection of award-winning commentary and you-are-there narratives. From Houston’s burgeoning culinary landscape to late-night revelry in Britain and Barcelona to a Hell’s Kitchen TV studio, the tales capture a way of life we take for granted no longer, when people freely gathered at tables and counters, shared food, raised glasses, and partook of drama and laughter and magic. Essays explore the staying power of food memories, the non-rational but abiding appeal of junk food, and the complexities of dinner parties and dining alone. The collection also chronicles antics in bars and spectacular shortfalls in customer service, from both sides of the kitchen door (including shenanigans at the Dallas cantina that pioneered the margarita machine); arch an eyebrow at pretentious foodies, over-hyped restaurants, market researchers, and appalling entertainment; and take delight in generosity, from simple gestures to once-in-a-lifetime extravagance. Beneath the wit and intricate, often outrageous detail is an intelligent, deeply personal understanding of the larger role that food and drink play beyond nutrition, which the author developed during 30 years of reviewing restaurants in Houston and New York and covering the specialty food industry nationally. She proves that writing about food doesn't have to be so darn serious. I wish it could all be this fun. -- Sue Reddel, Food Travelist Like going on a tasting tour -- with a menu that encompasses not just food but the deeply felt culture that surrounds it. -- Trav S.D., authorrama and laughter and magic. |
| ashes of problem customers: Farm Machinery and Equipment , 1916 |
| ashes of problem customers: Ashes of Fiery Weather Kathleen Donohoe, 2016-08-30 This “stunning and intimate portrayal of four generations of New York City firefighters somehow manages to be part Alice McDermott, part Denis Leary” (Irish America). One of Book Riot’s 100 Must-Read New York City Novels Firefighters walk boldly into battle against the most capricious of elements. Their daughters, mothers, sisters, and wives walk through the world with another kind of strength and another kind of sorrow, and no one knows that better than the women of the Keegan-O’Reilly clan. Ashes of Fiery Weather takes us from famine-era Ireland to New York City a decade after 9/11, illuminating the passionate loves and tragic losses of generations of women in a firefighting family—with “characters that come so vividly to life one forgets one is reading a novel . . . Anyone Irish will face an uncanny recognition in these pages; everyone else will be enthralled meeting such captivating figures” (Matthew Thomas, New York Times–bestselling author of We Are Not Ourselves). |
| ashes of problem customers: Engineering and Cement World , 1918 |
| ashes of problem customers: The Entrepreneur's Guide to Managing Growth and Handling Crises Theo J. van Dijk, 2007-12-30 Everyone knows the typical entrepreneurial success story: A couple of entrepreneurs have a great idea, work their tails off to establish the business and, before long, they're set for life. Right? Hardly. Turnaround artist Theo van Dijk knows two things: First, young businesses that have survived the start-up years will face periods of stagnation. Second, every venture at some point reaches a complacent plateau, owners take their eyes off the ball, and—wham!—a crisis charges through the door. Entrepreneurs can avoid that fate by watching for signs of trouble and taking the action steps van Dijk outlines. And it's worth the effort, because troubles and crises all have a silver lining—they position the company for greater, long-term growth. Entrepreneurs, predictably, become overconfident just when they think they have it made. A crisis of leadership and/or direction then occurs, and it usually has to do with mismanaged growth. Suddenly, the company can't fill orders, or customers complain about service and delivery. Or family bickering slows momentum just when the company is poised to take off. Theo van Dijk has seen it all, and he knows what the real problem is. During the start-up years, everyone is focused on creating a product and building a list of customers. Informality and flexibility are the rule. But at some point, what used to work no longer does. Survival is once again at stake and the odds are once again very much against the survivors of the early entrepreneurial phase. It's right at this point, van Dijk argues, that the structure of the organization needs to become more formal and built to last. He shows many ways companies in crisis can overcome challenges by changing the way they handle customers, putting new processes and procedures in place, and managing employees in a more professional manner. This work is painful, but it's necessary if the company is to survive trouble and set a course for long-term growth. |
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in the Ashes" isn't just a book; it's a call to understand and navigate these emotions in a world grappling with change. This article explores the core concepts of the book and how its insights …
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