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| back office workforce management: Workforce Asset Management Book of Knowledge Lisa Disselkamp, 2013-03-20 The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management The worldwide standard for the time and labor management technology profession, Workforce Asset Management Book of Knowledge is the official guide to the Workforce Asset Management Certification. Establishing a common lexicon within the profession for talking about workforce management and systems, this essential guide is designed to establish a body of generally accepted and applicable practices and standards within the industry. Includes contributions from leaders in the field Covers everything from vendor and product selection, to implementation planning and execution, system design, testing and change control, financial analytics, fundamentals of scheduling people against workload and skill sets, and how to use these systems to manage labor costs and productivity Body of knowledge is focused on workers and technologies for every industry and every type of employer Designed around timekeeping and labor scheduling technologies With contributions from leaders in the field, this book expertly covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It provides the body of knowledge for managing a workforce using time and attendance systems, labor scheduling, productivity, staffing budgets, workforce software applications, or data, compensation and benefits for payroll and human resources. |
| back office workforce management: Departments of Transportation, and Housing and Urban Development, and Related Agencies Appropriations for 2009 United States. Congress. House. Committee on Appropriations. Subcommittee on Transportation, Housing and Urban Development, and Related Agencies, 2008 |
| back office workforce management: Designing Workforce Management Systems for Industry 4.0 Alex Khang, Sita Rani, Rashmi Gujrati, Hayri Uygun, Shashi Kant Gupta, 2023-08-17 This book brings insight to the HR management system and offers data-centric approaches and AI-enabled applications for the design and implementation strategies used for workforce development and management. Designing Workforce Management Systems for Industry 4.0: Data-Centric and AI-Enabled Approaches focuses on the mechanisms of proposing solutions along with architectural concepts, design principles, smart solutions, and intelligent predictions with visualization simulation. Data visualization for the metrics of management systems and robotic process automation applications and tools are also offered. This book is also useful as a reference for those involved in AI-enabled applications, data analytics, data visualization, as well as systems engineering and systems designing. |
| back office workforce management: Workforce Management , 2008 |
| back office workforce management: Research Handbook on Services Management Davis, Mark M., 2022-08-05 This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field. |
| back office workforce management: Strategic Workforce Planning Ross Sparkman, 2018-02-03 Strategic Workforce Planning is a practical guide to effectively assess, manage and prepare for current and future workforce requirements. It demystifies the often complex and seemingly technical world of strategic workforce planning to explain what it is, why it's necessary and most importantly, how to do it. Packed full of advice and real-world examples, Strategic Workforce Planning is a playbook for workforce planning from beginning to end. It enables HR professionals to answer core business questions including how do I analyze future hiring demand? How do I assess what skills will be required in the future? How should I prioritize investments like training and development? How do I assess the supply of talent around the world? How do I identify the business drivers that impact workforce demand? It also covers the impact of artificial intelligence (AI), automation and machine learning on the global workforce and how to deal with these implications. Whether you're a start-up, small business or a large corporate, this book will show you how to align people strategy with company strategy to ensure your organization maintains its competitive advantage. |
| back office workforce management: Diary of a Workforce Manager Tiffany LaReau, 2019-05-17 A comprehensive WFM guide, written by Tiffany LaReau and told through her experiences, trials, and errors during her 30+ years as a WFM consultant. |
| back office workforce management: The Future of the Office Peter Cappelli, 2021-08-10 A GLOBE & MAIL BEST BUSINESS BOOK OF 2021 The COVID-19 pandemic forced an unprecedented experiment that reshaped white-collar work and turned remote work into a kind of new normal. Now comes the hard part. Many employees want to continue that normal and keep working remotely, and most at least want the ability to work occasionally from home. But for employers, the benefits of employees working from home or hybrid approaches are not so obvious. What should both groups do? In a prescient new book, The Future of the Office: Work from Home, Remote Work, and the Hard Choices We All Face, Wharton professor Peter Cappelli lays out the facts in an effort to provide both employees and employers with a vision of their futures. Cappelli unveils the surprising tradeoffs both may have to accept to get what they want. Cappelli illustrates the challenges we face by in drawing lessons from the pandemic and deciding what to do moving forward. Do we allow some workers to be permanently remote? Do we let others choose when to work from home? Do we get rid of their offices? What else has to change, depending on the approach we choose? His research reveals there is no consensus among business leaders. Even the most high-profile and forward-thinking companies are taking divergent approaches: --Facebook, Twitter, and other tech companies say many employees can work remotely on a permanent basis. --Goldman Sachs, JP Morgan, and others say it is important for everyone to come back to the office. --Ford is redoing its office space so that most employees can work from home at least part of the time, and --GM is planning to let local managers work out arrangements on an ad-hoc basis. As Cappelli examines, earlier research on other types of remote work, including telecommuting offers some guidance as to what to expect when some people will be in the office and others work at home, and also what happened when employers tried to take back offices. Neither worked as expected. In a call to action for both employers and employees, Cappelli explores how we should think about the choices going forward as well as who wins and who loses. As he implores, we have to choose soon. |
| back office workforce management: The Real-Time Contact Center Donna Fluss, 2005 The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues. |
| back office workforce management: Managing a Global Workforce Charles M Vance, Yongsun Paik, 2014-12-18 Questions for Opening Scenario Analysis; Case 3.1. India Is Sending Jobs Abroad; Case 3.2. Europe: The New Destination for Latino Workers; Recommended Web Site Resources; Notes; 4. The Key Role of International HRM in Successful MNC Strategy; How Do MNCs Compete in Emerging Markets?; Introduction; Knowledge Transfer; Global Leadership Training and Development; Strategic Control Needs; Competitive Strategies of Multinational Corporations; Structuring for Optimal Global Performance; Linking Human Resource Management Practices to Competitive Strategy and Organizational Structure. |
| back office workforce management: Managing a Global Workforce Charles M. Vance, Yongsun Paik, 2015-03-27 This new edition of Managing a Global Workforce provides balanced and contemporary coverage of human resource management in the international marketplace. Directed at future general managers and international executives, rather than HR specialists, it is designed to help students as well as professionals recognize the critical human resource issues underlying the cultural and economic challenges they face. |
| back office workforce management: Service Chain Management Christos Voudouris, Gilbert Owusu, Raphael Dorne, David Lesaint, 2007-12-18 Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges. |
| back office workforce management: EBOOK: Operations Management Steve Paton, Ben Clegg, Hsuan Juliana, Alan Pilkington, 2011-01-16 Operations Management is all around us and is integral to every industry. Using contemporary and engaging examples this brand new text book brings to life fundamental Operations Management principles and theories that are applicable to both manufacturing and service situations, reflecting the very latest developments in this dynamic field. |
| back office workforce management: Electric Distribution Systems Abdelhay A. Sallam, Om P. Malik, 2018-11-20 A comprehensive review of the theory and practice for designing, operating, and optimizing electric distribution systems, revised and updated Now in its second edition, Electric Distribution Systems has been revised and updated and continues to provide a two-tiered approach for designing, installing, and managing effective and efficient electric distribution systems. With an emphasis on both the practical and theoretical approaches, the text is a guide to the underlying theory and concepts and provides a resource for applying that knowledge to problem solving. The authors—noted experts in the field—explain the analytical tools and techniques essential for designing and operating electric distribution systems. In addition, the authors reinforce the theories and practical information presented with real-world examples as well as hundreds of clear illustrations and photos. This essential resource contains the information needed to design electric distribution systems that meet the requirements of specific loads, cities, and zones. The authors also show how to recognize and quickly respond to problems that may occur during system operations, as well as revealing how to improve the performance of electric distribution systems with effective system automation and monitoring. This updated edition: • Contains new information about recent developments in the field particularly in regard to renewable energy generation • Clarifies the perspective of various aspects relating to protection schemes and accompanying equipment • Includes illustrative descriptions of a variety of distributed energy sources and their integration with distribution systems • Explains the intermittent nature of renewable energy sources, various types of energy storage systems and the role they play to improve power quality, stability, and reliability Written for engineers in electric utilities, regulators, and consultants working with electric distribution systems planning and projects, the second edition of Electric Distribution Systems offers an updated text to both the theoretical underpinnings and practical applications of electrical distribution systems. |
| back office workforce management: STEP-BY-STEP RESUMES For All Human Resources Entry-Level to Executive Positions Evelyn U Salvador, NCRW, JCTC, 2020-05-15 Book Delisted |
| back office workforce management: Talent Management Systems Allan Schweyer, 2004-08-09 Talent Management Systems addresses the transformation Web-based technologies have brought to workforce acquisition and management. It examines proven and leading-edge best practices, and what tactics and strategies organizations should employ to remain competitive in this arena. The book is part practical, offering advice on how to institute best practices in e-recruitment and talent management, and strategic, discussing trends and state of the art technology and practices that should be adopted or avoided. We're at the brink of the next global battle in the war for talent, and companies with a firm grasp on today's technologies, and the best view over the horizon, are positioned to win. No one understands the intersection of talent and technology better than Allan Schweyer and, as this book demonstrates, no one tells us the story as clearly as he. This is an essential read and an important work in the now-critical discipline of human capital management. —Michael Foster, CEO, AIRS, and Author of Recruiting on the Web Allan Schweyer has been on the leading edge of recruitment technology since the dawn of the Internet. In many ways the Internet has created more confusion than solutions for the world of recruiting and talent management. It has certainly made things more complex. HR professionals and even company presidents have become desperate for clarity on the future of talent management-Allan Schweyer's book provides that clarity and establishes him as the authority on web-based hiring and talent management. No major implementation decision should be made without this invaluable guide. —Graham Donald, President, Brainstorm Consulting Talent management has suddenly gone from being a nice idea to a core business function. No one knows more about this new function, and the technologies that make it possible, than Allan Schweyer. —David Creelman, Senior Contributing Editor, HR.com, and Independent Human Capital Analyst Once again, Schweyer has produced the best writing in North America on this subject, which I've covered for fifteen years. —Bill Kutik, Technology Columnist, Human Resource Executive As corporate executives quickly come to the shocking realization that the global workforce-and how that talent is managed and developed both locally and globally—will almost unilaterally determine their future success in global markets, few workforce experts have bothered to provide business leaders with a useful compass and map for the next chapter of workforce management. Mr. Schweyer generously and eloquently provides the talent compass and workforce map for the first pragmatic steps of the new global journey. —John Chaisson, CEO, Global Workforce Solutions |
| back office workforce management: OECD Public Governance Reviews Poland: Implementing Strategic-State Capability OECD, 2013-05-31 This report proposes a practical, country-based framework for developing good governance indicators for programmes funded by the European Union. |
| back office workforce management: Personnel Management in Government Katherine C. Naff, Norma M. Riccucci, 2012-02-27 Human resources represents one of the largest shares of government budgets at every level. The management of people who carry out the government's work is therefore a critical issue to politicians and government managers and leaders, as well as citizens. Regardless of which administration is in office or which reforms are being touted as necessary, personnel are always at the heart of government and governing. Personnel Management in Government: Politics and Process highlights the rapid developments in public personnel administration and management. As one of the bestselling texts in the field, this sixth edition reflects the major changes that have occurred recently in government personnel administration, including the authorization given to the new Department of Homeland Security and the Department of Defense to develop their own personnel management systems. Addressing reforms in federal and state governments to illustrate the employment scene in public sector workforces, this book continues to provide updated information on the political, legal, and managerial aspects of public personnel systems and policies. Features Reflects the changing nature of public personnel administration Provides up-to-date knowledge on the political, legal, and managerial aspects of public personnel management Addresses developments in the Department of Homeland Security and in the Department of Defense Presents major reforms in personnel policy and administration across federal, state, and local governments |
| back office workforce management: Public Servants as Partners for Growth Toward a Stronger, Leaner and More Equitable Workforce OECD, 2011-12-05 This book compiles policy lessons on reallocation of the public workforce, managing competencies, and fostering diversity. |
| back office workforce management: Business Process Management John Jeston, 2018-01-09 Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book’s runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM’s interrelationship with organizational management, culture and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it’s to be successful: augmented and aligned with other management disciplines. This highly anticipated fourth edition brings Jeston’s practicable frameworks and solutions up to date with the latest developments in BPM, including the robotics process automation, digital strategies and the changes necessary as a result of the impact of the quad generations in the workforce. This thoroughly revised and updated new edition includes: Enhanced BPM House noting the importance of traceability from strategy to execution activities New and revised case studies An analysis of the risks and benefits of robotic automation and cognitive computing. The book highlights that millennials will be 50% of the global workforce in 2020 and 67% by 2025—Jeston warns managers to ignore them at your peril. Business processes and the way work is performed must evolve! This book will prove to be an indispensable guide to any senior business executive or chief financial officer while providing practical BPM examples to undergraduate and postgraduate students alike. |
| back office workforce management: No Boundaries Lisa Disselkamp, 2009-06-03 An essential guide for putting workforce management systems to work for your business Showing you how to take your business from reactive to proactive and improve performance, No Boundaries provides a vendor-neutral guide on how your company can use workforce management systems to improve productivity and profits. Drawing upon years of experience implementing these systems, author Lisa Disselkamp offers numerous case studies illustrating how organizations have used workforce management systems to solve their business problems and discusses: How the latest software uses data from time and attendance to create real time visibility into employee activity and cost Developments in labor management technology that can mitigate the challenges faced by employers in every industry and public sector Using labor data to achieve financial goals and maximize profits Using workforce management technology to enhance operations, quality, compliance, and employee satisfaction and retention Adding value to data through integration with other key business information How to build a business case and gain internal support for an investment in time and labor management technology Guide to selecting and installing time and labor systems This book bridges the gap between what business leaders understand about their business and what they have yet to learn about this technology. The author introduces the concept of Mission Based Configuration, showing companies how to apply time and labor systems to their business needs to save time and money. The use of technology offers an effective tool to manage budgets, meet strategic targets, and channel decision-making toward best practices. No Boundaries reveals how your business can win the race for profits and productivity. |
| back office workforce management: Competencies in Organizational E-learning Miguel-Angel Sicilia, 2007-01-01 Competencies in Organizational E-Learning: Concepts and Tools provides a comprehensive view of the way competencies can be used to drive organizational e-learning, including the main conceptual elements, competency gap analysis, advanced related computing topics, the application of semantic Web technologies, and the integration of competencies with current e-learning standards. Competencies in Organizational E-Learning: Concepts and Tools is the first book to address competencies as a key observable workplace behavior, driving learning and knowledge dissemination processes inside organizations. This book works as a guide for implementing or improving competency-based approaches to e-learning. |
| back office workforce management: The Rise of the Project Workforce Rudolf Melik, 2007-11-16 The Rise of the Project Workforce Melik brings a difficult subject into focus by adding a detailed and feasible approach to managing complex projects in the digital age. Not only is The Rise of the Project Workforce a strong entry-level primer, but an extremely valuable reference guide for any seasoned project or program manager. —Jonathan W. Rider, Vice President and CIO, Gilbane Inc. Project professionals remain challenged with business solutions that force-fit production and manufacturing discipline and tools to meet the needs of knowledge-based information workers. This book provides a comprehensive reference for enterprises that are making the shift to a service-based and project-based world. —Ray Wang, Analyst, Forrester Research This is a must-read for anyone looking for a framework to manage complex projects where speed, quality, and managing diverse competencies are critical success components of the project. —Rich LaBarbera, President and CEO, Kintera Inc. and former president, Niku Corporation The strength of The Rise of the Project Workforce is in the breadth of the topics covered-in both the realm of project management as well as human capital management. Lots of books do one well, but Melik manages to successfully educate readers on the importance of balancing and linking both areas. —John Colbert, CEO, Guidance Software Inc. This book is a well-organized, college-level course for professionals preparing for the changes and challenges of the twenty-first century. It touches on current and future issues associated with risk mitigation and regulatory compliance that affect every company competing in the global marketplace today. —David Hofferberth, Analyst, SPI Research |
| back office workforce management: Smart Grids Stuart Borlase, 2017-12-19 What exactly is smart grid? Why is it receiving so much attention? What are utilities, vendors, and regulators doing about it? Answering these questions and more, Smart Grids: Infrastructure, Technology, and Solutions gives readers a clearer understanding of the drivers and infrastructure of one of the most talked-about topics in the electric utility market—smart grid. This book brings together the knowledge and views of a vast array of experts and leaders in their respective fields. Key Features Describes the impetus for change in the electric utility industry Discusses the business drivers, benefits, and market outlook of the smart grid initiative Examines the technical framework of enabling technologies and smart solutions Identifies the role of technology developments and coordinated standards in smart grid, including various initiatives and organizations helping to drive the smart grid effort Presents both current technologies and forward-looking ideas on new technologies Discusses barriers and critical factors for a successful smart grid from a utility, regulatory, and consumer perspective Summarizes recent smart grid initiatives around the world Discusses the outlook of the drivers and technologies for the next-generation smart grid Smart grid is defined not in terms of what it is, but what it achieves and the benefits it brings to the utility, consumer, society, and environment. Exploring the current situation and future challenges, the book provides a global perspective on how the smart grid integrates twenty-first-century technology with the twentieth-century power grid. CRC Press Authors Speak Stuart Borlase speaks about his book. Watch the video |
| back office workforce management: Fundamentals of Human Resource Management Mary Gowan, 2021-01-15 Fundamentals of Human Resource Management for Competitive Advantage delves into the essential principles and practices of human resource management with a focus on gaining a competitive edge in the modern business landscape. A wide variety of learning tools in each chapter keeps students engaged and helps them bridge the gap between theoretical concepts and real-world applications. |
| back office workforce management: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| back office workforce management: The Global Challenge Vladimir Pucik, Paul Evans, Ingmar Bjorkman, Shad Morris, 2016-03-15 Formerly published by Chicago Business Press, now published by Sage Since strategy, organizational capabilities, and people management are increasingly intertwined in multinational firms The Global Challenge takes a general management perspective on the issues associated with international human resources. Each chapter in this book is a stand-alone guide to a particular aspect of international human resource management (HRM) – from the history and overview of international human resource management in the first chapter to the functional implications for human resource professionals in the last, from building multinational coordination to managing the human side of cross-border acquisitions. The authors build on the traditional agenda of international human resource management—how to respond to cultural and institutional differences, manage cross-border mobility, and develop global leaders. This new edition contains the latest advances from research and practice. |
| back office workforce management: The Decision Model Barbara von Halle, Larry Goldberg, 2009-10-27 In the current fast-paced and constantly changing business environment, it is more important than ever for organizations to be agile, monitor business performance, and meet with increasingly stringent compliance requirements. Written by pioneering consultants and bestselling authors with track records of international success, The Decision Model: A |
| back office workforce management: Ict Sustainability Tom Worthington, 2017-02-26 ICT Sustainability is about how to assess, and reduce, the carbon footprint and materials used with computers and telecommunications. These are the notes for an award winning on-line graduate course on strategies for reducing the environmental impact of computers and how to use the Internet to make business more energy efficient. These notes have been used for courses by the Australian Computer Society, Australian National University and Athabasca University (Canada). The book includes an extensive bibliography. Free open access course-ware is available on-line to accompany this text. |
| back office workforce management: Ethics and the Internal Auditor's Political Dilemma Lynn Fountain, 2016-12-12 This book helps auditors understand the reality of performing the internal audit role and the importance of properly managing ethical standards. It provides many examples of ethical conflicts and proposes alternative actions for the internal auditor. Internal auditors are well-schooled on the IIA Standards, but the reality is that the pressure placed on internal auditors related to execution of work and upholding ethical standards can be very difficult. Regardless of best practice or theory, auditors must be personally prepared to manage through issues they run across. |
| back office workforce management: Workforce of One Susan M. Cantrell, David Smith, 2010 Management. |
| back office workforce management: Human Resource Management Michael Müller-Camen, Richard Croucher, Susan Rosemary Leigh, 2008-01-31 Human Resource Management: A Case Study Approach is ideal for all HR students with limited real-life experience of HR in the workplace. Covering all the essential HR topics including recruitment, reward, performance management, employment relations, health and safety and equality and diversity, this book expertly uses case studies of these activities and issues in the real world to truly show HR in practice. Closely structured around the changing role of the HR function, Human Resource Management: A Case Study Approach provides expert guidance on HR processes and practices in the modern workplace while also looking forward to the role of HR professionals in the future. Packed with case studies, international examples and global research, this is an essential resource for all students of HR from the beginning of their studies right through to graduation and into the workplace. Online resources include powerpoint slides and lecture notes for tutors and additional case studies and multiple choice questions for students. |
| back office workforce management: Strategy, Organization and Performance Management Soeren Dressler, 2004 Designing effective organizations is a key challenge for companies in particular in the fast-moving business world of today. The late 1990s and early 2000s have seen multiple Organization Management innovations applied successfully such as Business Process Outsourcing, Shared Services and Offshoring. Advanced techniques such as Balanced Scorecards and integrated Planning Systems have become effective enablers for strategy execution. This book spans a framework from strategy definition and designing strategy-compliant organizations to monitoring effective implementation and Performance Management. On this journey basic principles of Organization Management are discussed in detail and at the same time state-of-the-art Best Practices are highlighted. A set of to-the-point case studies demonstrate how leading-edge companies make effective use of the concepts discussed. The approach of the book is of great use for both: students underway to become Organization Management practioners and experienced business experts in search of the latest thinking and tools to enhance Organizational Effectiveness - and everybody in between. Instant access to electronic ebook edition available. Click on Diesel eBooks logo to the left. |
| back office workforce management: Education, training and workforce planning Great Britain: Parliament: House of Commons: Health Committee, 2012-05-23 Additional written evidence is contained in Volume 3, available on the Committee website at www.parliament.uk/healthcom |
| back office workforce management: Services Science Bernd Stauss, Kai Engelmann, Anja Kremer, Achim Luhn, 2007-10-15 In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics and experts on services research, service-oriented education, and service-related collaborations. All the contributions in this book stem from the presentations and statements given at the first German Services Science Conference. |
| back office workforce management: Smart Grid Redefined: Transformation of the Electric Utility Subramanian Vadari, 2018-02-28 Written by a leading expert in the utility field, this practical resource guides professionals in the evolution of the Smart Grid and offers insight into distribution automation, storage, and microgrid. This book highlights the journey to a transformed electric utility, provides solid examples, and includes real-world case studies. Readers find guidance on new energy storage solutions and electric value chain disruptors. Professionals learn how to overcome challenges related to integrating supply and demand diversity. The book highlights how new technologies impact the day-to-day operations of a utility and how these technologies can transform the normal functioning of the utility. Discussions are provided about how a transformed utility can be a springboard to a smart city. Professionals will be able to apply the strategies of technologies in this resource to guide them to success in the field. This book defines the roadmap to the utility of the future and provides a vision for how utilities can thrive in their new environment. |
| back office workforce management: International Human Resource Management Dennis Briscoe, 2004-08-02 This is an ideal foundation text for anyone studying or working in the International Human Resource Management (IHRM) arena. This text utilizes and incorporates most of what is currently known, researched or experienced in the field. It features data and examples from academic research, international businesses and consulting firms, as well as experiences of and interviews with HRM managers in multinational and global firms. This book offers both a theoretical and practical treatment of this important and constantly evolving area. Thoroughly updated and revised, this second edition now includes key terms, learning objectives, discussion questions and an end-of-book integrative case. It has been designed to lead readers through all of the key topics in a highly engaging and approachable way. This book focuses on IHRM within multi-national enterprises (MNEs) and covers topics including: * MNE and country culture * organizational structure, strategy and design * international joint ventures and cross-border mergers and acquisitions * labour standards, ethics and codes of conduct * selection and mangement of international assignees * training and management development * compensation and benefits * health and safety and crisis management * IHRM departments and professionals Uncovering precisely why IHRM is important for success in international business and how IHRM policies and practices function within the multinational enterprise, this outstanding textbook provides an essential foundation for an understanding of the theory and practice of IHRM. This book is essential reading for all students, lecturers and IHRM professionals. |
| back office workforce management: Call Center Management on Fast Forward Brad Cleveland, Julia Mayben, 1997 This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the how behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one. |
| back office workforce management: The Builder's Guide to the Tech Galaxy Martin Schilling, Thomas Klugkist, 2022-05-16 Learn to scale your startup with a roadmap to the all-important part of the business lifecycle between launch and IPO In The Builder’s Guide to the Tech Galaxy: 99 Practices to Scale Startups into Unicorn Companies, a team of accomplished investors, entrepreneurs, and marketers deliver a practical collection of concrete strategies for scaling a small startup into a lean and formidable tech competitor. By focusing on the four key building blocks of a successful company – alignment, team, functional excellence, and capital—this book distills the wisdom found in countless books, podcasts, and the authors’ own extensive experience into a compact and accessible blueprint for success and growth. In the book, you’ll find: Organizational charts, sample objectives and key results (OKRs), as well as guidance for divisions including technology and product management, marketing, sales, people, and service operations Tools and benchmarks for strategically aligning your company’s divisions with one another, and with your organization’s “North Star” Templates and tips to attract and retain a triple-A team with the right scale-up mindset Checklists to help you attract growth capital and negotiate term sheets Perfect for companies with two, ten, or one hundred employees, The Builder’s Guide to the Tech Galaxy belongs on the bookshelves of founders, managers, entrepreneurs, and other business leaders exploring innovative and proven ways to scale their enterprise to new heights. |
| back office workforce management: The UCLA Anderson Business and Information Technologies (BIT) Project Uday Sadashiv Karmarkar, Vandana Mangal, 2013 This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication technologies on business practice, industry structure, and economic change. The book presents a unique longitudinal and cross-sectional view of technology adoption and business practice across a diverse set of countries and economies. It appears that there are some commonalities with respect to patterns of technology adoption, but also significant differences across countries. Furthermore, innovative practices can arise in every country, and have the potential to be applied in other countries. The identical survey carried out in different countries enables benchmarking and accurate comparisons across those markets. It is also extremely broad in its coverage of business practice in terms of functions and performance. |
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May 23, 2023 · Radiofrequency ablation is a pain-management procedure primarily intended to treat arthritis or joint pain of the spine. There are small sensory nerves along these joints …
Back Pain: Research & Resources - National Institute of Arthritis …
Research Progress Related to Back Pain. Research on back pain focuses on: Managing chronic low back pain. The NIH Back Pain Research Consortium (BACPAC) is a patient-centered …
Back Pain: Diagnosis, Treatment, and Steps to Take
Doctors treat back pain with various options, including medications, nonsurgical treatments, and surgical treatments. Medications. Over-the-counter pain relievers taken by mouth or applied to …
Back pain care and prevention - Mayo Clinic Health System
Jun 6, 2017 · Stretching and exercising your back keeps the sensitivity and pain away — staying far from that threshold of pain. Below are a few great ways to prevent and treat back pain: …
8 common back pain myths - Mayo Clinic Health System
Jul 28, 2023 · Back pain is more common than homeownership in the U.S. While about 65% of adults own a home, nearly 80% of adults will have back pain at some point. Despite how …
Spinal Stenosis: Diagnosis, Treatment, and Steps to Take
May 21, 2025 · The images are analyzed by a computer to create reconstructed images in any plane as well as three-dimensional (3D) views of the back. As with MRI, CT scans help …
Not all low back pain is the same - Mayo Clinic Health System
Feb 18, 2022 · About 80% of adults in the U.S. will experience low back pain at some point. Not all back pain is the same and symptoms can vary widely, ranging from intense, shooting or …
