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| dental customer service training: Dental Foundation Training Amit Rai, 2014-02-01 Foundation Training is mandatory for the majority of UK dental graduates who wish to practise NHS dentistry. Considered by many dentists as being a rite of passage, it underpins the development of a career in all branches of dentistry. |
| dental customer service training: Dental Practice Transition David G. Dunning, Brian M. Lange, 2013-05-13 Practice management is one of the key elements in the career of a dentist. Most dentists own their own practices and even associateships carry with them the prospect of management, accounting and dealing with health insurance providers. Dental Practice Transition: A Practical Guide to Management helps readers navigate through options such as starting a practice, associateships, and buying an existing practice with helpful information on business systems, marketing, staffing, and money management. With topics applicable to both recently graduated as well as established professionals, Dental Practice Transition is a comprehensive exposition of practice management from a dentist's perspective. |
| dental customer service training: Achieving Excellence Through Customer Service John Tschohl, 2011-09-22 If you’ve heard and read all you want to know about how bad service is in the world and how important service is to customers and to your bottom line, you may be ready for a little action. After many recent articles and books dealing with the need for quality service, few business managers remain unconvinced. Many, however, remain unequipped to express their commitment in action. The mission of this book is to equip the already convinced to implement the already proved: service is a strategy as powerful as marketing and as potent as a quality product itself in the ongoing effort to realize the full profit potential of a company. This book gives you detailed, step-by-step knowledge that you can use in establishing profitable customer service strategies. The profit-producing capability of an organization derives from impressions made by all employees on the organization’s customers. The means of creating these impressions are the quality and efficacy of the product or service that the employees sell: the quality, accuracy, dependability, and speed of their service — and the warmth of their human relationships with customers. Training and motivation for people who actually deliver service and how-to-do-it implementation instructions are the twin I-beams supporting the substance of this book. They are: The reason this book was written. The features that distinguish this book from other books on service. Among key benefits to readers of this book are: Hands-on ideas, skills, and techniques that can be used immediately. Knowledge about shaping employee attitudes, a powerful competitive force moving a firm toward greater market share, customer loyalty, and profitability. |
| dental customer service training: Integration of Medical and Dental Care and Patient Data Valerie Powell, Franklin M. Din, Amit Acharya, Miguel Humberto Torres-Urquidy, 2012-01-18 This book informs readers of the needs and rationale for the integration of medical and dental care and information with an international perspective as to how and where medical and dental care separated into specific domains. It provide high level guidance on issues involved with care and data integration and how to achieve an integrated model of health care supported by integrated HIT. A patient typically expects that a visit to a dentist can usually be resolved immediately. This expectation places a premium on instant, accurate, thorough, and current information. The state-of-the-art of fully integrated (dental-medical) electronic health record (EHR) is covered and this is contrasted with the current state of dental-medical software. While dentists in the US Veterans Health Administration (VHA), the US Indian Health Service (IHS), or the US military, for example, have access to fully integrated health records, most US clinicians still gather information from separate sources via fax or phone calls. The authors provide an in-depth discussion of the role of informatics and information science in the articulation of medical and dental practices and clinical data with the focus on applied clinical informatics to improve quality of care, practice efficiency, coordination and continuity of care, communication between physicians and dentists and to provide a more comprehensive care for the patients. Lastly, the book examines advances in medical and dental research and how these may affect dentistry in the future. Most new advances in healthcare research are information-intensive. |
| dental customer service training: Don’t Wait for the Tooth Fairy Ashley Latter, 2010-12-03 It makes no difference whether you are a National Health Dental Practice, or a top end Cosmetic Dental Practice, if you have a passion for providing excellent communication to your Patients, then you will love this book. You will discover; • How to turn patient enquires to your practice into an appointment • How to create the perfect consultation and patient journey • How to talk money with confidence and achieve the prices your services deserve • The secrets to becoming a true master of the art of persuasion • How to present solutions to patients, so they want to buy from you • How to work together as a team, so that you never drop the baton again • Help more of your patients say YES more often And more “I have known Ashley for a number of years and have attended many of his courses. I have always been impressed by his unique approach to a skill at which many dentists are poor- Sales & Communication. What makes this book different from the rest, is that it concentrates on the patient journey from initial enquiry to completion. With a mix of anecdotes and skills it highlights ways in which practices can move forward. A must for the whole practice team.” John Lewis Ghyllmount Dental |
| dental customer service training: 7 Measures of Success American Society of Association Executives (ASAE), 2013-10-03 ASAE's signature guide for successful associations, revised and updated This update of ASAE's all-time bestseller retains the original book's focus on the disciplines that define remarkable associations and provides some insights on how those remarkable organizations fared in light of the economic challenges in the intervening years since the original publication was published. Based on 15 years of data and original, objective research tailored to the association community's needs, 7 Measures of Success provides empirical data and seven success factors common among visionary nonprofits. Turn your organization from ordinary to extraordinary and discover how to: Inspire a customer service-oriented culture Align products and services with your mission Process feedback from members and use the data to deliver results Take actions that position your organization to adapt quickly Without question, this is a must-read book for all levels of association professionals. |
| dental customer service training: Oxford Handbook for the Dental Foundation and Core Training Programmes Hemash Shah, Chris Barker, 2023-04-16 The Oxford Handbook for the Dental Foundation and Core Training Programmes presents key information to allow dental graduates and trainees a detailed insight into the core skills and knowledge needed to optimise the educational value and opportunities offered by the training programmes. Providing practical application of the different dental disciplines, you will be given pertinent insights into your role as a trainee enabling you to focus on your professional development and excel in post. Written by generalists, trainees, and specialists who themselves have undergone training, the handbook presents a thorough and relevant guide to all aspects of the trainee's role. This brand new title in the Oxford Handbook series is an essential resource for all those about to start or currently undergoing dental training, and will enable trainees to rise to the challenges of the modern practicing dentist. |
| dental customer service training: Occupational Outlook Handbook , 2008 |
| dental customer service training: Manual of Clinical Procedures in Dentistry Nairn Wilson, Stephen Dunne, 2018-02-05 A definitive manual covering everything you need to know about the core procedures in dentistry The Manual of Clinical Procedures in Dentistry comprehensively explains the core procedures in dentistry, how to do them, and the rationale that underpins them. Full of useful and easy-to-access information, it acts as a compendium of practical procedures in primary dental care, supporting students and dental practitioners in their daily professional and academic lives. This manual is a complete, practical guide to the delivery of effective, state of the art oral healthcare—the ‘what, when, and how’ of clinical practice. It compiles chapters written by expert clinicians on topics such as dental imaging, the management of dental pain, conscious sedation, operative dentistry, implant dentistry, oral medicine and surgery, paediatric dentistry, periodontics, prosthodontics, special care dentistry, dental trauma, aesthetic dentistry, and much more. Provides step-by-step guidance on procedures in primary dental care Comprehensive coverage of all dental disciplines, from endodontics to orthodontics Compiled by two highly experienced editors with contributions from expert authors Covers essential non-clinical areas, such as communicating with patients, obtaining valid consent, audit procedures, and handling of complaints The Manual of Clinical Procedures in Dentistry is an invaluable text for dental students and new graduates, as well as a definitive guide for the whole dental team. |
| dental customer service training: Real-Resumes for Customer Service Jobs Anne McKinney, 2005 Getting jobs in the customer service field will be easier with this book which gives nearly a hundred sample resumes along with the cover letters that introduced the resumes to potential employers. Those who seek employment in any industry will find valuable advice in this book. If you are restructuring or revising your resume, you will find the help you need when you discover this book which focuses on the language and employment history of folks in the customer service business. The book was created based on the experiences of hundreds of job hunters over a 10-year period. Learn how successful people in the customer service field presented themselves to potential employers! |
| dental customer service training: EBK: Services Marketing: Integrating Customer Service Across the Firm 4e Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler, 2020-10-07 Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-todate and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today. New and updated material in this new edition includes: • New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services. • New coverage on listening to customers through research, big data, netnography and monitoring user-generated content. • Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things. • Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds. Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency. |
| dental customer service training: CDT 2022 American Dental Association, 2021-09-15 Dentistry goes beyond providing excellent oral care to patients. It also requires an accurate record of the care that was delivered, making CDT codes an essential part of dentists’ everyday business. 2022 code changes include: 16 new codes, 14 revisions, 6 deletions, and the 8 codes adopted in March 2021 regarding vaccine administration and molecular testing for a public health related pathogen. CDT 2022 contains new codes for: Previsit patient screenings; Fabricating, adjusting and repairing sleep apnea appliances; Intracoronal and extracoronal splints; Immediate partial dentures; Rebasing hybrid prostheses; Removal of temporary anchorage devices. Also includes alphabetic and numeric indices and ICD 10 CM codes related to dental procedures. CDT codes are developed by the ADA and are the only HIPAA recognized code set for dentistry. Includes app and ebook access. |
| dental customer service training: Navy Medicine , 2004 |
| dental customer service training: Practical Practice Solutions in Dentistry Sheri B. Doniger, DDS, 2018-05-16 Practical Practice Solutions in Dentistry: Building Your Successful Future provides a broad overview of how to start a business and be successful. With contributions from industry experts sharing real-life lessons learned in the management of dentistry offices, this volume delivers a comprehensive practice management resource. The editor, Dr. Sheri B. Doniger, set a course to collect expert advice on basic and complex concepts for dentists starting out as small business owners. The chapter contributors provide readers with dental industry voices sharing information from a first-hand viewpoint. Chapters offer strategies for business topics such as negotiating leases, hiring and team training, and billing and dental coding. |
| dental customer service training: Real KSAs--knowledge, Skills & Abilities--for Government Jobs Anne McKinney, 2003 Getting a federal government job can be a difficult experience because of the unusual and often complex paperwork. Many federal jobs require KSAs, which stands for Knowledge, Skills, and Abilities. This book shows how to write up KSAs in order to present your qualifications and talents in the most effective manner. |
| dental customer service training: Working in the Service Society Cameron Lynne Macdonald, Carmen Sirianni, 1996 Essays and case studies on the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously.--Back cover. |
| dental customer service training: Profitable Dental Practice Philip Newsome, Chris Barrow, 2004 With useful and practical tips to create and sustain a successful dental practice, this resource highlights the changing face of dental practice and shows how applying better management of time, finances, staff and marketing can have dramatic results. |
| dental customer service training: Essentials of Dental Assisting - E-Book Debbie S. Robinson, 2022-03-31 - NEW! Expanded content updates information in areas such as the electronic health record, preventive techniques, the impact of the Affordable Care Act, and cultural diversity. - NEW! Updated photos and illustrations include vivid original renderings of head, neck, and dental anatomy, along with improved photos of the latest products, equipment, and instruments. |
| dental customer service training: Human Resource Development in the Public Sector Sally Sambrook, Jim Stewart, 2007-01-24 Across Europe and the world, countries are attempting to develop their health and social policies and practices to address the global challenge of increasing demand and pressurized supply, created by ageing populations, emerging technologies and finite resources (financial and human). This text provides examples of attempts to develop HRD practices in health and social care contexts within France, Ireland, The Netherlands, Romania, Russia, the UK and the USA. Thus, the book is European and international in both scope and appeal. |
| dental customer service training: Statistical Abstract of the United States , 2004-02 Provides tables and graphs of statistics on the social, political, and economic conditions of the United States. Each section has an introductory text. Each table and graph has a source note. Appendix 1 includes guides to sources of statistics, State statistical abstracts, and foreign statistical abstracts. |
| dental customer service training: An Introduction to Orthodontics Laura Mitchell, Simon J. Littlewood, 2007 Providing an introduction to current thinking and practice in orthodontics, this text covers all aspects of the field, including clinical practice and treatment planning. |
| dental customer service training: Dental Radiography - E-Book Joen Iannucci, Laura Jansen Howerton, 2011-03-14 Providing essential coverage of dental radiography principles and complete technical instruction, Dental Radiography: Principles and Techniques, 4th Edition, is your key to the safe, effective use of radiation in the dental office. The first ever full-color dental radiography resource, this combination of a textbook and a training manual guides you step-by-step through common procedures, with accompanying illustrations, case studies, and interactive exercises to help you apply what you've learned to practice. A concise, straightforward writing style makes complex concepts more accessible and helps you easily identify the most important information. Step-by-step procedures combine clear instructions with anatomical drawings, positioning photos, and corresponding radiographs to help you confidently and accurately perform specific techniques, thus minimizing radiation exposure to the patient. Helpful Hints detail common problems you may encounter in practice and provide a checklist to guide you through the do's and don'ts of imaging procedures. Quiz Questions at the end of each chapter assess your understanding of important content. Key terms, learning objectives, and chapter summaries highlight essential information to help you study more efficiently. Interactive exercises, terminology games, and case studies modeled on the National Board Dental Hygiene Examination (NBDHE) on Evolve reinforce your understanding and help you prepare for examinations. New chapter on cone beam computed tomography (CBCT) familiarizes you with emerging practices in dental radiography. Updated chapter discussions and new radiographs keep you up to date on the latest information in digital imaging. UNIQUE! Full-color design and new illustrations and photographs clarify difficult concepts and help you master proper positioning techniques. UNIQUE! A comprehensive appendix provides quick, easy access to all mathematical formulas used in dental radiography. |
| dental customer service training: Hospital and Healthcare Security Tony W York, Don MacAlister, 2015-02-19 Building on the foundation of the previous five editions, Hospital and Healthcare Security, 6th Edition includes new and updated chapters to reflect the current state of healthcare security, particularly in data security and patient privacy, patient-generated violence, and emergency preparedness and management. The recognized leading text in the healthcare security industry, Hospital and Healthcare Security, 6th Edition explains the basics as well as higher expertise concerns, such as the roles of design, emergency management, and policy. Conveying a wide spectrum of topics in an easy to comprehend format, Hospital and Healthcare Security, 6th Edition provides a fresh perspective for healthcare security professionals to better prepare for security issue before they occur. - Offers a quick-start section for hospital administrators who need an overview of security issues and best practices - Includes a sample request for proposals (RFP) for healthcare security services and incident report classifications - General principles clearly laid out so readers can apply internationally recognized industry standards most appropriate to their own environment - The new edition includes materials that address the latest issues of concern to healthcare security professionals, including security design, emergency management, off-campus programs and services, and best practices in mitigating patient-generated violence |
| dental customer service training: Effective Guest House Management Ronelle Henning, 2008-09 Beginning with information on how to build, equip, and decorate a guest house, this guide reveals how to deal with guests from reservation to checkout, all while providing world-class customer service and value for the money. |
| dental customer service training: Service Starts with a Smile Cary Cavitt, 2007-10 Customer service expert Cary Cavitt shares 69 ways to bring customers back time and again. Having personally served over 100,000 customers in the last 30 years, Cary is well aware of what it takes to attract and create customer loyalty. It really comes down to treating others the way that we would like to be treated. The tips are simple reminders of the importance of showing each customer kindness and respect. Each thought has stood the test of time and will continue to work for any type of organization that is looking to improve on customer service and gain repeat customers. A few testomonials... Mr. Cavitt has an impeccable sense of customer service. ...Cary's customer service skills are outstanding. ...Cary is one of the most gifted people that I have met and known, especially equipped to consult with organizations in the whole area of customer service, customer retention, and customer loyalty. |
| dental customer service training: The Business of Medical Practice David E. Marcinko, MBA, CFP, CMP, Hope Rachel Hetico, RN, MHA, CMPTM, 2010-12-15 Praise for the previous edition: This comprehensive multi-authored text contains over 450 pages of highly specific and well-documented information that will be interest to physicians in private practice, academics, and in medical management. . . [Chapters are] readable, concise yet complete, and well developed. I could have used a book like this in the past, I will certainly refer to it frequently now. 4 stars Carol EH Scott-Conner, MD, PhD, MBA American College of Physician Executives Does Health 2.0 enhance or detract from traditional medical care delivery, and can private practice business models survive? How does transparent business information and reimbursement data impact the modern competitive healthcare scene? How are medical practices, clinics, and physicians evolving as a result of rapid health- and non-health-related technology change? Does transparent quality information affect the private practice ecosystem? Answering these questions and more, this newly updated and revised edition is an essential tool for doctors, nurses, and healthcare administrators; management and business consultants; accountants; and medical, dental, business, and healthcare administration graduate and doctoral students. Written in plain language using nontechnical jargon, the text presents a progressive discussion of management and operation strategies. It incorporates prose, news reports, and regulatory and academic perspectives with Health 2.0 examples, and blog and internet links, as well as charts, tables, diagrams, and Web site references, resulting in an all-encompassing resource. It integrates various medical practice business disciplines-from finance and economics to marketing to the strategic management sciences-to improve patient outcomes and achieve best practices in the healthcare administration field. With contributions by a world-class team of expert authors, the third edition covers brand-new information, including: The impact of Web 2.0 technologies on the healthcare industry Internal office controls for preventing fraud and abuse Physician compensation with pay-for-performance trend analysis Healthcare marketing, advertising, CRM, and public relations eMRs, mobile IT systems, medical devices, and cloud computing and much more! |
| dental customer service training: Encyclopedia of Healthcare Information Systems Wickramasinghe, Nilmini, Geisler, Eliezer, 2008-06-30 Healthcare, a vital industry that touches most of us in our lives, faces major challenges in demographics, technology, and finance. Longer life expectancy and an aging population, technological advancements that keep people younger and healthier, and financial issues area constant strain on healthcare organizations' resources and management. Focusing on the organization's ability to improve access, quality, and value of care to the patient may present possible solutions to these challenges. The Encyclopedia of Healthcare Information Systems provides an extensive and rich compilation of international research, discussing the use, adoption, design, and diffusion of information communication technologies (ICTs) in healthcare, including the role of ICTs in the future of healthcare delivery; access, quality, and value of healthcare; nature and evaluation of medical technologies; ethics and social implications; and medical information management. |
| dental customer service training: Enhancing the Peace Corps Experience United States. Congress. Senate. Committee on Foreign Relations. Subcommittee on Western Hemisphere, Peace Corps, and Narcotics Affairs, 2008 |
| dental customer service training: Annual Report of the Secretary of Veterans Affairs United States. Department of Veterans Affairs, |
| dental customer service training: Managing the Dental Team: Guidelines for Practice Success American Dental Association, 2016-12-05 Provides dental practices with sample job descriptions, guidelines for handling hiring and terminations, performance evaluations, and salary reviews. |
| dental customer service training: Commercial Activities Inventory Report and Five-year Review Schedule United States Department of Defense, |
| dental customer service training: Dental Education at the Crossroads Institute of Medicine, Committee on the Future of Dental Education, 1995-01-12 Six dental schools have closed in the last decade and others are in jeopardy. Facing this uncertainty about the status of dental education and the continued tension between educators and practitioners, leaders in the profession have recognized the need for purpose and direction. This comprehensive volumeâ€the first to cover the education, research, and patient care missions of dental schoolsâ€offers specific recommendations on oral health assessment, access to dental care, dental school curricula, financing for education, research priorities, examinations and licensing, workforce planning, and other key areas. Well organized and accessible, the book: Recaps the evolution of dental practice and education. Reviews key indicators of oral health status, outlines oral health goals, and discusses implications for education. Addresses major curriculum concerns. Examines health services that dental schools provide to patients and communities. Looks at faculty and student involvement in research. Explores the relationship of dental education to the university, the dental profession, and society at large. Accreditation, the dental workforce, and other critical policy issues are highlighted as well. Of greatest interest to deans, faculty, administrators, and students at dental schools, as well as to academic health centers and universities, this book also will be informative for health policymakers, dental professionals, and dental researchers. |
| dental customer service training: HR and the New Hispanic Workforce Louis E. V. Nevaer, Vaso Perimenis Ekstein, 2007 Be prepared to capitalize on the sweeping changes transforming America's workplace |
| dental customer service training: Monthly Labor Review United States. Bureau of Labor Statistics, 2004-02 Publishes in-depth articles on labor subjects, current labor statistics, information about current labor contracts, and book reviews. |
| dental customer service training: Annual Departmental Report by Director of Health Hong Kong. Department of Health, 2001 |
| dental customer service training: Dental Assisting Notes Minas Sarakinakis, 2014-10-15 Rely on this handy pocket guide to quickly reference the must-know information you need to prepare for the everyday encounters you’ll face in clinical and practice. From easy-to-scan charts of the teeth and detailed depictions of dental instruments to helpful tips on how to administer oxygen and assist patients with multiple medical conditions, this comprehensive, chairside guide is the perfect companion for any setting. |
| dental customer service training: Congressional Record United States. Congress, 1969 |
| dental customer service training: Official Gazette of the United States Patent and Trademark Office , 2002 |
| dental customer service training: Dental Items of Significance , 1996 |
| dental customer service training: Customer Service for Hospitality and Tourism Simon Hudson, Louise Hudson, 2012-11-02 Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai. |
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Dental Associates of Connecticut offers top quality dental services and treatments in Danbury, Fairfield, New Milford, Newtown, and Shelton, CT. We have an expert team of Dentists, …
Home - HUSKY Dental
Jun 3, 2025 · Welcome to the information gateway brought to you by the CT Dental Health Partnership – Your HUSKY Health and Covered CT Dental Plan. This resource is designed …
CTDHP - Find A Dentist
Hit Search to find your dentist. Dental practitioners included in this directory provide outpatient office visits and accept HUSKY Health or Covered CT insurance.
Home | Premier Dental of Connecticut
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Covered Connecticut Program-Dental Benefits - CT.gov
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