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| difficult conversations group exercises: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory, 2021-10-26 Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. |
| difficult conversations group exercises: Difficult Conversations Douglas Stone, Bruce Patton, Sheila Heen, 2023-08-22 The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving |
| difficult conversations group exercises: Radical Candor Kim Scott, 2017-03-23 Featuring a new preface, afterword and Radically Candid Performance Review Bonus Chapter, the fully revised & updated edition of Radical Candor is packed with even more guidance to help you improve your relationships at work. 'Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives.' – Sheryl Sandberg, author of Lean In. If you don't have anything nice to say then don't say anything at all . . . right? While this advice may work for home life, as Kim Scott has seen first hand, it is a disaster when adopted by managers in the work place. Scott earned her stripes as a highly successful manager at Google before moving to Apple where she developed a class on optimal management. Radical Candor draws directly on her experiences at these cutting edge companies to reveal a new approach to effective management that delivers huge success by inspiring teams to work better together by embracing fierce conversations. Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism – delivered to produce better results and help your employees develop their skills and increase success. Great bosses have a strong relationship with their employees, and Scott has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give practical advice to the reader, Radical Candor shows you how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people love both their work and their colleagues, and are motivated to strive to ever greater success. |
| difficult conversations group exercises: Difficult Conversations Douglas Stone, Bruce Patton, Sheila Heen, 2010-11-02 The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving |
| difficult conversations group exercises: Having Hard Conversations Jennifer Abrams, 2009-01-08 Designed to help educators confidently lead difficult conversations, this insightful book offers interactive exercises, sample scripts, and a step-by-step approach to help realize positive outcomes. |
| difficult conversations group exercises: Fierce Conversations Susan Scott, 2011-10-13 Fierce Conversations is a way of conducting business. An attitude. A way of life. Communications expert Susan Scott maintains that a single conversation can change the trajectory of a career, marriage or life. Whether these are conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Scott reveals how to: *Overcome the barriers to meaningful conversations *Express who you are and what you believe *Confront tough issues with courage, confidence and sensitivity *Overcome fear to get to the heart of the problem *Inspire followers, attract believers and build visions that become reality *Bring about real change through talking *Encourage others to reveal their true opinions Packed with exercises and questionnaires to help you have the best conversations possible, Fierce Conversations will revolutionise the way you communicate. |
| difficult conversations group exercises: The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration Mary Scannell, 2010-05-28 Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged. |
| difficult conversations group exercises: Summary of Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen QuickRead, Lea Schullery, Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a preview and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book on QuickRead and want us to remove it, please contact us at hello@quickread.com. |
| difficult conversations group exercises: Failure to Communicate Holly Weeks, 2010-05-20 Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations. |
| difficult conversations group exercises: Dare to Lead Brené Brown, 2018-10-11 In her #1 NYT bestsellers, Brené Brown taught us what it means to dare greatly, rise strong and brave the wilderness. Now, based on new research conducted with leaders, change makers and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Leadership is not about titles, status and power over people. Leaders are people who hold themselves accountable for recognising the potential in people and ideas, and developing that potential. This is a book for everyone who is ready to choose courage over comfort, make a difference and lead. When we dare to lead, we don't pretend to have the right answers; we stay curious and ask the right questions. We don't see power as finite and hoard it; we know that power becomes infinite when we share it and work to align authority and accountability. We don't avoid difficult conversations and situations; we lean into the vulnerability that’s necessary to do good work. But daring leadership in a culture that's defined by scarcity, fear and uncertainty requires building courage skills, which are uniquely human. The irony is that we're choosing not to invest in developing the hearts and minds of leaders at the same time we're scrambling to figure out what we have to offer that machines can't do better and faster. What can we do better? Empathy, connection and courage to start. Brené Brown spent the past two decades researching the emotions that give meaning to our lives. Over the past seven years, she found that leaders in organisations ranging from small entrepreneurial start-ups and family-owned businesses to non-profits, civic organisations and Fortune 50 companies, are asking the same questions: How do you cultivate braver, more daring leaders? And, how do you embed the value of courage in your culture? Dare to Lead answers these questions and gives us actionable strategies and real examples from her new research-based, courage-building programme. Brené writes, ‘One of the most important findings of my career is that courage can be taught, developed and measured. Courage is a collection of four skill sets supported by twenty-eight behaviours. All it requires is a commitment to doing bold work, having tough conversations and showing up with our whole hearts. Easy? No. Choosing courage over comfort is not easy. Worth it? Always. We want to be brave with our lives and work. It's why we're here.’ |
| difficult conversations group exercises: How to Engage in Difficult Conversations on Identity, Race, and Politics in Higher Education Tammy L. Hodo, Jacques Whitfield, Brian Van Brunt, Poppy Fitch, 2023-01-16 How to Engage in Difficult Conversations on Identity, Race, and Politics in Higher Education addresses the polarized political and racialized climate in the United States. This practical resource offers faculty and staff much needed direction related to hosting difficult conversations as they occur in the classroom, residence halls, orientation events, and coffee shops around college and university campuses. Chapters provide insights, case examples, interactive exercises, and how-to tools and tips to hosting these conversations, covering issues such as immigration, White supremacy in academia, women’s rights, the Black Lives Matter movement, trans rights, reproductive rights, and cancel culture, among many others. This resource is designed to better prepare instructors, faculty, higher education staff and administrators to enter into these hard conversations with an improved awareness of contentious issues and how to facilitate, and potentially de-escalate, discussions that are already occurring. |
| difficult conversations group exercises: More Courageous Conversations About Race Glenn E. Singleton, 2013 Since the highly acclaimed Courageous Conversations About Race offered educators a frame work and tools for promoting racial equity, many schools have implemented the Courageous Conversations Protocol. Now ... in a book that's rich with anecdote, Singleton celebrates the successes, outlines the difficulties, and provides specific strategies for moving Courageous Conversations from racial equity theory to practice at every level, from the classroom to the school superintendent's office--Back cover. |
| difficult conversations group exercises: Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On Craig Weber, 2013-04-19 What keeps a team performing at its peak even under the most difficult conditions? Conversational capacity: the ability to have open, balanced, nondefensive dialogue In a world of mounting complexity and rapid-fire change, it's more important than ever to build teams that work well when the pressure is on. Craig Weber provides managers and team leaders with the communication tools they need to ensure that the team remains on track even when dealing with its most troublesome issues, responds to tough challenges with greater agility and skill, and performs brilliantly in circumstances that incapacitate less disciplined teams. Craig Weber is an international consultant specializing in team and leadership development. |
| difficult conversations group exercises: HBR's 10 Must Reads on Leadership Lessons from Sports (featuring interviews with Sir Alex Ferguson, Kareem Abdul-Jabbar, Andre Agassi) Harvard Business Review, Alex Ferguson, Bill Parcells, Kareem Abdul-Jabbar, Joe Girardi, 2018-01-16 Leadership and management lessons from the sports world. The world's elite athletes and coaches achieve high performance through inspiring leadership, mental toughness, and direction-setting strategic choices. Harvard Business Review has talked to many of these high performers throughout the years to learn how their success translates to the world of business. If you read nothing else on management lessons from the world of sports, read these 10 articles by athletes, coaches, and leadership experts. We've combed through our archive and selected the articles that will best help you drive performance. This book will inspire you to: Improve on your weaknesses, not just your strengths Take care of your body for sustained mental performance Increase your confidence and manage your energy before an important event Turn a struggling team around Understand the limits of performance metrics Focus on long-term goals to overcome setbacks Understand where the analogy of sports and business doesn't work This collection of articles includes Ferguson's Formula, by Anita Elberse with Sir Alex Ferguson; Life's Work: An Interview with Greg Louganis; The Making of a Corporate Athlete, by Jim Loehr and Tony Schwartz; The Tough Work of Turning a Team Around, by Bill Parcells; How an Olympic Gold Medalist Learned to Perform Under Pressure: An Interview with Alex Gregory; Mental Preparation Secrets of Top Athletes, Entertainers, and Surgeons, an interview with Daniel McGinn by Sarah Green Carmichael; SoulCycle's CEO on Sustaining Growth in a Faddish Industry, by Melanie Whelan; Life's Work: An Interview with Kareem Abdul-Jabbar; Major League Innovation, by Scott D. Anthony; Looking Past Performance in Your Star Talent, by Mark de Rond, Adrian Moorhouse, and Matt Rogan; Life's Work: An Interview with Mikhail Baryshnikov; How the Best of the Best Get Better and Better, by Graham Jones; Life's Work: An Interview with Joe Girardi; Why There Is an I in Team, by Mark de Rond; Life's Work: An Interview with Andre Agassi; and Why Sports Are a Terrible Metaphor for Business, by Bill Taylor. |
| difficult conversations group exercises: Change Maker John Berardi, 2019-11-05 The health and fitness industry is huge, highly competitive, and often confusing to navigate. This one-of-a-kind book helps you make sense of the chaos, laying out a clear roadmap for career success—for both established professionals and anyone just getting started. With thousands of certifications, seminars, websites, and gurus promising advice, it's difficult for even the best pros to turn their passion for health and fitness into meaningful—and measurable—success. Enter Change Maker. In this definitive career guide, John Berardi—co-founder of Precision Nutrition, founder of Change Maker Academy, and one of the most successful people in the history of the health and fitness industry—shares his blueprint for becoming the ultimate change maker, one with a powerful purpose, an enthusiastic client base, and the ability to fund your own ideal lifestyle. Whether you're new to the industry and looking for a head-start, or you're already an expert but need a fresh approach, consider this your go-to career guide. With six helpful steps, this book covers the range of logistical, financial, psychological, and practical issues that every health and fitness pro needs to know, including how to: • Choose your specialty based on your unique strengths • Identify what your clients really want and deliver it every time • Build new relationships and become a next-level coach • Get new clients, make more money, and manage a thriving business • Nurture and protect your most precious asset, your reputation • Create a life-long, growth-oriented continuing education plan If you work as a trainer, nutritionist, functional medicine doctor, group instructor, rehab specialist, or health coach—or you eventually want to—this step-by-step guide will help you turn your passion for health and fitness into work you find joy in, your clients into raving fans, and your career into something powerful, meaningful, and change-making. |
| difficult conversations group exercises: The Art of Gathering Priya Parker, 2018-05-15 We spend our lives gathering - first in classrooms and then in meetings, weddings, conferences and away days. Yet so many of us spend this time in underwhelming moments that fail to engage us, inspire us, or connect us. We've all sat in meetings where people talk past each other or go through the motions and others which galvanize a team and remind everyone why they first took the job. We've been to weddings that were deeply moving and others that were run-of-the-mill and simply faded away. Why do some moments take off and others fizzle? What's the difference between the gatherings that inspire you and the ones that don't? In The Art of Gathering, Priya Parker gets to the heart of these questions and reveals how to design a transformative gathering. An expert on organizing successful gatherings whether in conference centres or her living room, Parker shows us how to create moving, magical, mind-changing experiences - even in spaces where we've come to expect little. |
| difficult conversations group exercises: Group Exercises for Adolescents , 2010 |
| difficult conversations group exercises: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield, 2013-05-24 Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: Revolutionary ideas ... opportunities for breakthrough ... -- Stephen R. Covey, author of The 7 Habits of Highly Effective People Unleash the true potential of a relationship or organization and move it to the next level. -- Ken Blanchard, coauthor of The One Minute Manager The most recommended and most effective resource in my library. -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada Brilliant strategies for those difficult discussions at home and in the workplace. -- Soledad O’Brien, CNN news anchor and producer This book is the real deal.... Read it, underline it, learn from it. It's a gem. -- Mike Murray, VP Human Resources and Administration (retired), Microsoft |
| difficult conversations group exercises: The Feedback Game Peter Gerrickens, 1999-12-31 |
| difficult conversations group exercises: How to Have That Difficult Conversation Henry Cloud, John Townsend, 2015-08-04 Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide. |
| difficult conversations group exercises: Team Building Activities for a Collaborative Workplace Julian Paterson, Team Building Activities for a Collaborative Workplace is your ultimate guide to fostering a cohesive and productive team environment. This book provides a comprehensive range of activities designed to enhance communication, trust, problem-solving, and creativity within your team. From icebreakers and virtual team-building exercises to leadership development and creative projects, this guide covers it all. Each chapter offers practical insights, step-by-step instructions, and real-world examples to help you build stronger, more collaborative teams. Whether you're a team leader, manager, or HR professional, this book equips you with the tools to create a thriving, connected workplace. |
| difficult conversations group exercises: HBR Guide to Office Politics Karen Dillon, 2015 Every organization has its share of political drama: Personalities clash. Agendas compete. Turf wars erupt. But you need to work productively with your colleagues-even the challenging ones-for the good of your organization and your career. This guide will teach you how to: Build relationships with difficult people, gain allies and increase your sphere of influence, wrangle resources, move up without alienating your colleagues, avoid power games and petty rivalries, and claim credit when it's due. |
| difficult conversations group exercises: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, 2011-09-16 The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive |
| difficult conversations group exercises: Keep Talking Friederike Klippel, 1984 Here is a practical tool for teaching communication in the language classroom, suitable for use with students from elementary to advanced level. The book contains instructions for over 100 different participatory exercises. For each activity, notes are provided for organization, time, and preparation. A comprehensive table of activities and an index also are included. Copyright © Libri GmbH. All rights reserved. |
| difficult conversations group exercises: Group Work Bradley T. Erford, 2018-04-17 The overriding theme of Group Work: Processes and Applications is a focus on the specialized group work that counselors perform from a systemic perspective in a multicultural context. This text briefly covers traditional theoretical approaches, focusing more on the techniques and applications of the approaches, but the core of the text involves the systemic approach to group work: preparing group leaders to facilitate the systemic group process, from planning the group through the four stages of group work: forming and orienting, transition, working, and termination. The content is aligned with 2016 CACREP standards. Numerous other techniques, covered, are linked with specific theoretical orientations. PowerPoints and Instructor’s manual are on the way and should be available in the next 2-3 months. |
| difficult conversations group exercises: Group Exercises for Adolescents Susan Carrell, 2000-01-20 An invaluable tool that avoids the usual psychobabble, Group Exercises for Adolescents, Second Edition is a no-nonsense guide that provides a complete group program for therapists, counselors, and other helping professionals who work with adolescents.--BOOK JACKET. |
| difficult conversations group exercises: A Life Beyond Amazing Dr. David Jeremiah, 2017-10-03 The world is full of chaos. Frustration. Fear. Do you want your life to be different? Through the practical wisdom of God’s Word, you can gain a fresh focus and purpose, become a person of character, and shine a light into the darkness. You can experience a life beyond amazing—starting today. Why is there such a gap between how Christ wants us to live and how we are living? In A Life Beyond Amazing, bestselling author and gifted Bible teacher Dr. David Jeremiah uncovers God’s strategy for change and challenges you to make nine important decisions that will transform your heart, your life, and your world. This life-changing book explores the nine qualities of character that carry us forward. Three of these have to do with our relationship with ourselves, three deal with interactions with other people, and three focus on our relationship with God. A Life Beyond Amazing: Provides much needed wisdom in a divisive world of low tolerance Emphasizes the danger of concentrating more on what you DO rather than who you ARE Sounds a wake-up call to believers everywhere on how they are responding to culture Offers a renewed sense of purpose to Christian believers A Life Beyond Amazing answers the questions that keep us up at night and shows us that the way forward is a reminder of who we are in Christ and why it matters. With Dr. Jeremiah’s sound biblical teaching, inspiring stories, and practical suggestions, you’ll discover how you can live a life beyond amazing. Don’t miss out on the life that the Lord has for you—a life of peace, joy, and victory. You don’t have to wait for heaven to impact your world. |
| difficult conversations group exercises: HBR Guide to Leading Teams (HBR Guide Series) Mary Shapiro, 2015-06-16 Great teams don’t just happen. How often have you sat in team meetings complaining to yourself, “Why does it take forever for this group to make a simple decision? What are we even trying to achieve?” As a team leader, you have the power to improve things. It’s up to you to get people to work well together and produce results. Written by team expert Mary Shapiro, the HBR Guide to Leading Teams will help you avoid the pitfalls you’ve experienced in the past by focusing on the often-neglected people side of teams. With practical exercises, guidelines for structured team conversations, and step-by-step advice, this guide will help you: Pick the right team members Set clear, smart goals Foster camaraderie and cooperation Hold people accountable Address and correct bad behavior Keep your team focused and motivated |
| difficult conversations group exercises: We Need To Talk Celeste Headlee, 2017-09-05 Take a moment to consider how many outcomes in your life may have been affected by poor communication skills. Could you have gotten a job you really wanted? Saved a relationship? What about that political conversation that got out of hand at a dinner party? How is it that we so often fail to say the right thing at the right time? In her career as an NPR host, journalist Celeste Headlee has interviewed hundreds of people from all walks of life, and if there's one thing she's learned, it's that it's hard to overestimate the power of conversation and its ability to both bridge gaps and deepen wounds. In We Need to Talk, she shares what she's learned on the job about how to have effective, meaningful, and respectful conversations in every area of our lives. Now more than ever, Headlee argues, we must begin to talk to and, more importantly, listen to one another - including those with whom we disagree. We Need to Talk gives readers ten simple tools to help facilitate better conversations, ranging from the errors we routinely make (put down the smart phone when you're face to face with someone) to the less obvious blind spots that can sabotage any conversation, including knowing when not to talk, being aware of our own bias, and avoiding putting yourself in the centre of the discussion. Whether you're gearing up for a big conversation with your boss, looking to deepen or improve your connection with a relative, or trying to express your child's needs to a teacher, We Need to Talk will arm you with the skills you need to create a productive dialogue. |
| difficult conversations group exercises: Agile Conversations Douglas Squirrel, Jeffrey Fredrick, 2020-05-12 A successful digital transformation must start with a conversational transformation. Today, software organizations are transforming the way work gets done through practices like Agile, Lean, and DevOps. But as commonly implemented as these methods are, many transformations still fail, largely because the organization misses a critical step: transforming their culture and the way people communicate. Agile Conversations brings a practical, step-by-step guide to using the human power of conversation to build effective, high-performing teams to achieve truly Agile results. Consultants Douglas Squirrel and Jeffrey Fredrick show readers how to utilize the Five Conversations to help teams build trust, alleviate fear, answer the “whys,” define commitments, and hold everyone accountable.These five conversations give teams everything they need to reach peak performance, and they are exactly what’s missing from too many teams today. Stop focusing on processes and practices that leave your organization stuck with culture-less rituals. Instead, unleash the unique human power of conversation. |
| difficult conversations group exercises: Self-Compassion Kristin Neff, 2011-07-07 Kristin Neff PhD, is a professor in human development whose 10 years' of research forms the basis of her timely and highly readable book. Self Compassion offers a powerful solution for combating the current malaise of depression, anxiety and self criticism that comes with living in a pressured and competitive culture. Through tried and tested exercises and audio downloads, readers learn the 3 core components that will help replace negative and destructive measures of self worth and success with a kinder and non judgemental approach in order to bring about profound life change and deeper happiness. Self Compassion recognises that we all have weaknesses and limitations, but in accepting this we can discover new ways to achieve improved self confidence, contentment and reach our highest potential. Simply, easily and compassionately. Kristin Neff's expert and practical advice offers a completely new set of personal development tools that will benefit everyone. 'A portable friend to all readers ... who need to learn that the Golden Rule works only if it's reversible: We must learn to treat ourselves as well as we wish to treat others.' Gloria Steinem 'A beautiful book that helps us all see the way to cure the world - one person at a time - starting with yourself. Read it and start the journey.' Rosie O'Donnell |
| difficult conversations group exercises: New Interchange Teacher's Edition 2 Jack C. Richards, Jonathan Hull, Susan Proctor, 1998-01-28 New Interchange is a multi-level series for adult and young-adult learners of English from the beginning to the high-intermediate level. The Teacher's Edition features page-by-page instructions directly opposite full-size, full-color reproductions of the Student's Book pages. It also contains teaching suggestions, answer keys for the Student's Book and Workbook, listening scripts, optional activities, and photocopiable Achievement Tests with their own listening scripts and answer keys. |
| difficult conversations group exercises: Group Work in Schools Bradley T. Erford, 2023-11-23 The third edition of Group Work in Schools is designed to prepare counselors in school settings to successfully implement task, psycho-educational, and counseling groups in public and private educational settings. The chapters of this book are written by experts in the counseling profession and cover foundational, systemic, and applied topics essential to training top-caliber school counselors. Providing state of practice information and case examples that help readers see how theory translates to practice in the field, additions to this newly updated third edition include discussion topics, activities, case examples, practitioner perspectives, and integrated CACREP (2024) standards and learning outcomes, as well as an overall update to reflect the most recent research and knowledge, including pandemic coverage and advances in technology. Updated comprehensively and thoughtfully and featuring a wide range of contributor perspectives, the much-anticipated third edition of this book is essential reading for school counselors-in-training. |
| difficult conversations group exercises: The Emotional Intelligence Activity Kit Adele Lynn, Janele Lynn, 2015-10-21 Elevate emotional intelligence throughout your organization—and watch profitability, retention, and customer satisfaction soar! Know-it-all bosses, overcompetitive colleagues, and leaders who rarely leave their offices--common EQ problems such as these damage not just camaraderie, but also results. Because of this, managers are discovering now more than ever that emotional intelligence (EI)--knowing how to manage emotions, empathize, build relationships, and more--is a vital contributor to a company’s success. But how does one go about persuading others to improve their EI? The Emotional Intelligence Activity Kit shows the way with 50 practical exercises to: Promote introspection Increase empathy Improve social skills Boost influence Inspire purpose Bring everyone on board Studies have proven that emotional intelligence drives performance. But the problem has always been how to utilize this knowledge and inspire new ways of thinking among individuals. With The Emotional Intelligence Activity Kit, trainers, coaches, and organizational development professionals can now break through and trigger lasting EQ improvements to create thriving, successful organizations. |
| difficult conversations group exercises: New Interchange Teacher's Edition 3 Jack C. Richards, Jonathan Hull, Susan Proctor, 1998-09-13 -- Students' Book -- Workbook. |
| difficult conversations group exercises: Healing Anxious Attachment: 240 Proven Exercises to Transform Your Relationships Erin Carrillo, Healing Anxious Attachment: 240 Proven Exercises to Transform Your Relationships is your essential guide to breaking free from the cycle of anxiety, fear, and insecurity that may be holding you back in your relationships. Whether you find yourself constantly seeking reassurance, struggling with trust, or feeling overwhelmed by the fear of abandonment, this book offers a practical, step-by-step approach to healing and transforming your attachment style. Drawing from the latest psychological research and therapeutic practices, this comprehensive guide is designed to help you understand the roots of your anxious attachment and provide you with the tools to create secure, fulfilling connections. Healing Anxious Attachment isn’t just about managing your anxiety—it’s about empowering you to build the relationships you’ve always desired. Inside this book, you’ll discover: Self-Awareness Exercises: Gain deep insights into your attachment style, identifying the patterns and triggers that contribute to your anxiety. These exercises will help you understand how your past experiences shape your present relationships, empowering you to make conscious changes. Self-Compassion Techniques: Learn to treat yourself with the kindness and understanding you deserve. Develop a nurturing relationship with yourself, reducing self-criticism and building a foundation of self-worth that doesn’t rely on external validation. Self-Soothing Strategies: Master techniques to calm your anxious mind and regulate your emotions in the heat of the moment. These strategies will help you stay grounded and focused, even when your attachment fears are triggered. Boundary-Setting Practices: Establish and maintain healthy boundaries that protect your well-being while fostering respect and balance in your relationships. Learn to say no without guilt and create relationships that are built on mutual respect. Communication Skills: Improve your ability to express your needs, feelings, and boundaries clearly and confidently. Effective communication is key to building trust and intimacy, and these exercises will guide you in developing these vital skills. Relationship-Building Tools: Develop stronger, more secure connections with the people in your life. Whether you’re in a romantic relationship, navigating friendships, or dealing with family dynamics, these tools will help you create relationships that are stable, supportive, and fulfilling. Each of the 240 exercises in this book is designed to be practical, actionable, and adaptable to your unique situation. Whether you’re just starting to explore your attachment style or are well on your way to healing, this book provides the resources you need to continue your journey with confidence. Healing Anxious Attachment is more than just a self-help book—it’s a transformative journey that empowers you to take control of your relationships and your life. By engaging with the exercises and insights provided, you’ll move from a place of insecurity and fear to one of trust, love, and connection. Who Is This Book For? Individuals seeking to understand and heal their anxious attachment style Those looking to improve their romantic relationships, friendships, or family dynamics People who struggle with trust, fear of abandonment, or emotional dependency Anyone interested in personal growth and emotional well-being This book is also a valuable resource for therapists, counselors, and coaches working with clients who exhibit anxious attachment behaviors. The exercises and techniques provided can be integrated into therapy sessions to support clients in their healing journey. |
| difficult conversations group exercises: 50 Communications Activities, Icebreakers, and Exercises Peter Garber, 2008-10-01 Have fun presenting these activities and build your employees' communication skills in just minutes. Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. 50 Communication Activities, Icebreakers and Activities is a great way to: Increase participants' awareness of how they communicate; Help them to build expertise in a variety of essential skills and competencies; Prepare them to deal effectively with the many types of communication challenges they face every day. Each activity focuses on some facet of communication and includes a description, time guideline, purpose, resources, presentation, debrief, difficulty rating and variations to make implementation easy. Each individual activity takes only minutes to complete. Together this collection contains a wealth of insight, tips and guidance to prepare employees to become confident communicators who enjoy stronger relationships and greater success and satisfaction on the job. |
| difficult conversations group exercises: Winning Well Karin Hurt, David Dye, 2016-04-15 To succeed in today’s hypercompetitive economy, managers must master creating a productive work environment for employees while still making numbers. Tense, overextended workplaces force managers to choose between results and relationships. Executives set aggressive goals, so managers drive their teams to deliver, resulting in burnout. Or, employees seek connection and support, so managers focus on relationships and fail to make the numbers. However, managers need to achieve both. In Winning Well, managers will learn how to: Stamp out the corrosive win-at-all-costs mentality Focus on the game, not just the score Reinforce behaviors that produce results Sustain energy and momentum Be the leader people want to work for To prevent burnout and disengagement, while still achieving the necessary success for the company, managers must learn how to get their employees productive while creating an environment that makes them want to produce even more. Winning Well offers a quick, practical action plan for making the workplace productive, rewarding, and even fun. |
| difficult conversations group exercises: Gentelligence Megan Gerhardt, Josephine Nachemson-Ekwall, Brandon Fogel, 2021-06-08 Vital for any organization with multigenerational staffs, and for marketers, public relations professionals, HRD managers, or executives. Library Journal, Starred Review Gentelligence: The Revolutionary Approach to Leading an Intergenerational Workforce presents a transformative way to end the generational wars once and for all. This book first introduces Gentelligence as a powerful business strategy and shows why it is critical for the future of work. It then presents a practical guide and a call to action for leaders of all ages to unlock the potential strengths of each generation. Readers will learn how an intergenerational workforce can be reframed as a profound business opportunity and discover how Gentelligence can help them win the talent war, create strong, diverse teams, and build adaptable cultures that will flourish in an era of rapid change. Gentelligence shares groundbreaking evidence that will have readers thinking about their generationally diverse workforce in an entirely different way. Readers will discover: Where generational conflict originates, and how it results in both dangerous ageism and reverse ageism in today’s workplaces. Why the generation gap stems from a misunderstanding of shared core values across all generations. How to find essential common ground with colleagues, both older and younger, and recognize the unique needs that come with different generational identities. How generational shaming leads us to view those from other generations as competitors rather than collaborators, further damaging employee engagement, team dynamics, innovation, and organizational culture. How leveraging the unique strengths of each generation at work can lead to a win-win outcome for all. How traditional views on leadership have been turned upside down as a result of new generational dynamics, with many employees currently being led by managers that are younger than themselves, and older leaders struggling to make sense of changing norms around authority and power. Gentelligence reveals the opportunities within an intergenerational workforce and provides actionable tools to help leaders build Gentelligent organizations. Unlike other books on generational leadership, this book rejects common stereotypes assigned to different generations, replacing them with a deep understanding of why those who grew up in different times may behave in unique and valuable, ways. We challenge leaders to go beyond simply accepting generational differences to leverage them proactively to increase engagement, innovation, and organizational success. |
| difficult conversations group exercises: Facilitating Challenging Groups Nina W. Brown, 2014-01-23 Groups—like the people in them—come in all forms, and often they don’t fit a standard mold. Single-session, leaderless, and open groups are three of the most common kinds of nonstandard groups, but participants and facilitators of these kinds of groups have few, if any, resources at their disposal when they try to confront the unique challenges that their group structures present. Facilitating Challenging Groups confronts these challenges head on and offers activities, tools, tips, and techniques vital to everyone from the smallest self-help group to the largest human-relations training session. Readers will come away from this book with a deep understanding of each group’s unique needs, the leader’s role where applicable, and concrete strategies for developing the two traits most important to any successful group: universality and hope. |
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