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| field service management gartner: Transforming Field and Service Operations Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty, 2014-01-21 The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”. Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular. |
| field service management gartner: T-Bytes Platforms & Applications IT-Shades, 2020-07-28 This document brings together a set of latest data points and publicly available information relevant for Platforms & Applications Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely |
| field service management gartner: Digital Maintenance Management Adolfo Crespo Márquez, 2022-03-13 This book provides a thorough overview of the integration of cyber-physical systems and maintenance management models. It begins by explaining the fundamental concepts behind maintenance digital transformation. It discusses key decision areas in digital maintenance management, particularly focusing on strategic dimensions of maintenance, digital twin definition and strategy, and industry 4.0 digital tools frameworks to support emerging maintenance processes. Furthermore, the monograph dedicates time to the integration of digital maintenance with the entire digital factory. By presenting the possibilities for asset utilization improvement and for asset value enhancements, Digital Maintenance Management provides engineers and practitioners responsible for the management of complex industrial assets a complete guide to piloting the maintenance digital transformation. |
| field service management gartner: Service Chain Management Christos Voudouris, Gilbert Owusu, Raphael Dorne, David Lesaint, 2007-12-18 Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges. |
| field service management gartner: Customer Relationship Management Daniel D. Prior, Francis Buttle, Stan Maklan, 2024-01-23 This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers. Readers will gain a thorough understanding of the conceptual foundations of CRM, see CRM in practice through illustrative case examples and exercises, and understand how to organise customer data gathering, analysis, and presentation for decision making. The book achieves these outcomes by first considering strategic CRM before moving into operational CRM and, finally, onto analytical aspects of CRM. The fifth edition has been fully updated to include: A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments A greater emphasis on managerial applications of CRM through new content to help guide managers An updated account of new and emerging technologies relevant to CRM Expanded coverage of customer experience (CX), customer engagement (CE), and customer journey management (CJM) Customer Relationship Management is essential reading for advanced undergraduate and postgraduate students studying CRM, Sales Management, Customer Experience Management, and Relationship Marketing, as well as executives who oversee CRM functions. Online resources include an Instructor’s Manual, chapter-by-chapter PowerPoint slides, and a bank of exam questions. |
| field service management gartner: Customer Relationship Management Francis Buttle, Stan Maklan, 2019-04-24 Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition, retention and development. Theoretically sound and managerially relevant, the book is liberally illustrated with examples of technology applications that support marketing, sales and service teams as they interact with customers, but assumes no deep technical knowledge on the reader’s part. The book is structured around three core types of CRM – strategic, operational and analytical – and throughout each chapter, case illustrations of CRM in practice and images of CRM software demystify the technicalities. Ideal as a core textbook for advanced undergraduate and postgraduate students on CRM or related courses such as relationship marketing, digital marketing, customer experience management or key account management, the book is equally valuable to industry professionals, managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing, sales or service management. NEW TO THIS EDITION: New and updated international case illustrations throughout New and updated screenshots from CRM applications Fully updated to reflect the evolving CRM landscape, including extended coverage of: Big data and its influence on CRM Artificial intelligence (AI) Advances in CRM analytics The relationships between CRM and customer experience management The role of social media in customer management strategy Real-time marketing Chatbots and innovative customer self-service Privacy and data security Updated lecturer support materials online |
| field service management gartner: Internet of Things. Information Processing in an Increasingly Connected World Leon Strous, Vinton G. Cerf, 2019-03-19 This open access book constitutes the refereed post-conference proceedings of the First IFIP International Cross-Domain Conference on Internet of Things, IFIPIoT 2018, held at the 24th IFIP World Computer Congress, WCC 2018, in Poznan, Poland, in September 2018. The 12 full papers presented were carefully reviewed and selected from 24 submissions. Also included in this volume are 4 WCC 2018 plenary contributions, an invited talk and a position paper from the IFIP domain committee on IoT. The papers cover a wide range of topics from a technology to a business perspective and include among others hardware, software and management aspects, process innovation, privacy, power consumption, architecture, applications. |
| field service management gartner: T Bytes Platforms & Applications ITShades.com, 2021-02-02 This document brings together a set of latest data points and publicly available information relevant for Platforms & Applications Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely. |
| field service management gartner: Handbook of CRM Adrian Payne, 2012-07-26 Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business. |
| field service management gartner: The AIoT Playbook Dirk Slama, 2022 |
| field service management gartner: Harnessing Social Media as a Knowledge Management Tool Chugh, Ritesh, 2016-07-13 Knowledge is a valuable resource that must be managed well for any organization to thrive. Proper knowledge management practices can improve business processes by creating value, however, the available tools meant to aid in the creation, collection, and storage of information have drastically changed since the emergence of social media. By using this collaborative online application for engaging with information, organizations are able to precisely disseminate knowledge to the correct audience. Harnessing Social Media as a Knowledge Management Tool explores the usage of social media in managing knowledge from multiple dimensions highlighting the benefits, opportunities and challenges that are encountered in using and implementing social media. This publication endeavors to provide a thorough insight into the role of social media in knowledge management from both an organizational and individualistic perspective. This book elucidates emerging strategies perfect for policy makers, managers, advertisers, academics, students, and organizations who wish to effectively manage knowledge through social media. |
| field service management gartner: The CIO Edge Graham Waller, Karen Rubenstrunk, George Hallenbeck, 2010-11-11 Great CIOs consistently exceed key stakeholders' expectations and maximize the business value delivered through their company's technology. What's their secret? Sure, IT professionals need technological smarts, plus an understanding of their company's goals and the competitive landscape. But the best of them possess a far more potent ability: they forge good working relationships with everyone involved in an IT-enabled project, whether it's introducing new hardware or implementing a major business transformation. In The CIO Edge, the authors draw on Korn/Ferry International's extensive empirical data on leadership competencies as well as Gartner's research on IT trends and the CIO role. They prove that, for IT leaders, mastering seven essential skills yields big results. This new book lays out the people-to-people leadership competencies that the highest-performing CIOs have in common—including the ability to inspire others, connect with a diverse array of stakeholders, value others' ideas, and manifest caring in their relationships. The authors then explain how to cultivate each defining competency. Learn these skills, and you'll get more work done through others' enabling you to successfully execute more IT projects, generate better results for your company, and concentrate your efforts where they'll exert the most impact. The payoff? As the authors show, you'll work smarter, not harder—and get promoted far faster than your peers. |
| field service management gartner: Forbes , 2003 |
| field service management gartner: Workforce Management , 2007 |
| field service management gartner: Digital to the Core Mark Raskino, Graham Waller, 2016-09-12 There is no simple strategic method for dealing with the multidimensional nature of digital change. Even the sharpest leaders can become disoriented as change builds on change, leaving almost nothing certain. Yet to stand still is to fail. Enterprises and leaders must re-master themselves to succeed. Leaders must identify the key macro forces, then lead their organizations at three distinct levels: industry, enterprise, and self. By doing this they cannot only survive but clean up. Digital to the Core makes the case that all business leaders must understand the impact the digital revolution will continue to play in their industries, companies, and leadership style and practices. Drawing on interviews with over 30 top C-level executives in some of the world's most powerful companies and government organizations, including GE, Ford, Tory Burch, Babolat, McDonalds, Publicis and UK Government Digital Service, this book delivers practical insights from those on the front lines of major digital upheaval. The authors incorporate Gartner's annual CIO and CEO global survey research and also apply the deep knowledge and qualitative insights they have acquired as practitioners, management researchers, and advisors over decades in the business. Above all else, Raskino and Waller want companies and their top leaders to understand the full impact of digital change and integrate it at the core of their businesses. |
| field service management gartner: The Palgrave Handbook of Service Management Bo Edvardsson, Bård Tronvoll, 2022-05-24 This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research. |
| field service management gartner: Business Web Strategy: Design, Alignment, and Application Al-Hakim, Latif, 2008-11-30 This book addresses the gap in business Web strategy through a collection of concentrated managerial issues, gathering the latest theoretical frameworks, case studies, and research pertaining to maximizing the power of the Web--Provided by publisher. |
| field service management gartner: Metadata Richard Gartner, 2016-08-12 This book offers a comprehensive guide to the world of metadata, from its origins in the ancient cities of the Middle East, to the Semantic Web of today. The author takes us on a journey through the centuries-old history of metadata up to the modern world of crowdsourcing and Google, showing how metadata works and what it is made of. The author explores how it has been used ideologically and how it can never be objective. He argues how central it is to human cultures and the way they develop. Metadata: Shaping Knowledge from Antiquity to the Semantic Web is for all readers with an interest in how we humans organize our knowledge and why this is important. It is suitable for those new to the subject as well as those know its basics. It also makes an excellent introduction for students of information science and librarianship. |
| field service management gartner: Entrepreneurship as Organizing William B. Gartner, 2016-02-26 This book draws together William B. Gartner’s key contributions to entrepreneurship research over the past 25 years. An original introduction by the author offers a comprehensive overview and analysis of his work as it pertains to the development of entrepreneurship as a scholarly field, and the articles demonstrate the many ways in which his research has explored entrepreneurship in relation to individuals, firms, environments, and processes. |
| field service management gartner: Business Information Systems: Concepts, Methodologies, Tools and Applications Management Association, Information Resources, 2010-06-30 Business Information Systems: Concepts, Methodologies, Tools and Applications offers a complete view of current business information systems within organizations and the advancements that technology has provided to the business community. This four-volume reference uncovers how technological advancements have revolutionized financial transactions, management infrastructure, and knowledge workers. |
| field service management gartner: Business Week , 2003 |
| field service management gartner: The Philosopher's Stone for Sustainability Yoshiki Shimomura, Koji Kimita, 2012-09-26 Industrial Product-Service Systems (IPS2), which is defined as “an integrated industrial product and service offering that delivers value in use,” has expanded rapidly over the last decade. IPS2 has allowed us to achieve both high added value and high productivity and has enriched our QOL by improving the performance of products and services. We are now struggling with many awkward issues related to sustainability, but IPS2 is expected to be the “philosopher’s stone” for solving these issues. Following the pattern of conferences held in Cranfield in 2009, Linköping in 2010, and Braunschweig in 2011, the fourth International CIRP Conference on Industrial Product-Service Systems, held on November 8-9, 2012, in Tokyo, will cover various aspects of IPS2. Topics planned for this year’s conference reflect the latest IPS2 information in both the natural sciences and humanities and include case studies from various industries. IPS2 is still a relatively new field, so it is important to keep track of the entire context in order to promote more cross-sectional cooperation between multimodal fields and disciplines. The fourth International CIRP Conference on Industrial Product-Service Systems will serve as a vital platform for such collaborations and the discussion of new scientific ideas. |
| field service management gartner: Information Technology for Management Efraim Turban, Carol Pollard, Gregory R. Wood, 2021 Information Technology for Management provides students with a comprehensive understanding of the latest technological developments in IT and the critical drivers of business performance, growth, and sustainability. Integrating feedback from IT managers and practitioners from top-level organizations worldwide, the International Adaptation of this well-regarded textbook features thoroughly revised content throughout to present students with a realistic, up-to-date view of IT management in the current business environment. This text covers the latest developments in the real world of IT management with the addition of new case studies that are contemporary and more relevant to the global scenario. It offers a flexible, student-friendly presentation of the material through a pedagogy that is designed to help students easily comprehend and retain information. There is new and expanded coverage of Artificial Intelligence, Robotics, Quantum Computing, Blockchain Technology, IP Intelligence, Big Data Analytics, IT Service Management, DevOps, etc. It helps readers learn how IT is leveraged to reshape enterprises, engage and retain customers, optimize systems and processes, manage business relationships and projects, and more. |
| field service management gartner: Integrated Management from E-Business Perspective Pradeep Kumar Ray, 2012-12-06 E-Business covers a broad spectrum of businesses based on the Internet, including e-commerce, e-healthcare, e-government and e tailing. While substantial attention is being given to the planning and development of e-business applications, the efficiency and effectiveness of e-business systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business perspectives of an e-business service. There have been many books on the Internet based on e-commerce, Internet protocols, distributed components etc. However, none of these books address the problem of managing e business as a set of networked services. They do not link enterprise management with network and systems management. This book provides an overview of the emerging techniques for IT service management from a business perspective with case studies from telecommunication and healthcare sectors. It integrates the business perspective with relevant technical standards, such as SNMP, WBEM and DMI. This book presents some concepts and methodologies that enable the development of effective and efficient management systems for networked services. The book is intended to familiarize practicing managers, engineers, and graduate level students with networked service management concepts, architectures and methodologies with reference to evolving standards. It should be useful in a number of disciplines, such as business management, information systems, computers and networking, and telecommunications. Appendix 2 is based on TeleManagement (TM) Forum's documents on TOM (GB921,GB910 and GB908). While this appendix has explained the basic management concept of an e-telco, TMForum now recommends the use of eTOM as explained in www.tmforum.com. An overview of eTOM is available in the report The TeleManagement Forum's enhanced Telecom Operations Map (eTOM) by Michael Kelly appearing in the Journal of Network and Systems Management in March 2003. |
| field service management gartner: Advances in Enterprise Information Systems II Charles Moller, Sohail Chaudhry, 2012-06-07 For many years now Enterprise Information Systems have been critical in helping businesses successfully navigate the global market. The development that started with design and implementation of integrated systems has evolved to incorporate a multitude of perspectives and ideas. The Enterprise Information Systems functionality extends from principally an ERP (Enterprise Resource Planning) system to a portfolio of standard systems including CRM (Customer Relationship Management) systems and SCM (Supply Chain Management) systems. Advances in Enterprise Information Systems II is divided into seven thematic sections, each exploring a distinct topic. In “Concepts in Enterprise Information Systems” the authors present new concepts and ideas for the field. “Cases in Enterprise Information Systems” introduces studies of enterprise information systems in an organizational context. “Business Process Management” is one of the major themes within enterprise information systems and “Designing Enterprise Information Systems” discusses new approaches to the design of processes and system and also deals with how design can be taken as a specific perspective. “Enterprise Information Systems in various domains” features generic studies that contribute to advancing the practical knowledge of the field as well as towards “Global issues of Enterprise Information Systems”. Finally, in “Emerging Topics in Enterprise Information Systems”, new technologies and ideas are explored. Cloud computing in particular seems to be setting the agenda for future research in enterprise information systems. The book will be invaluable to academics and professionals interested in recent developments in the field of enterprise information systems. |
| field service management gartner: Beyond Betrayal Richard B. Gartner, 2010-12-07 With compassion and clarity, Richard Gartner shares insights from years of working with male survivors. Among this book's greatest strengths is the extensive use of examples from Dr. Gartner's clinical practice to illustrate problems and solutions on the path to healing. Beyond Betrayal offers support, encouragement, and useful skills to men in recovery. --Mike Lew, M.Ed., author of Victims No Longer and Leaping upon the Mountains If you have been sexually abused, this book will give you information, hope, direction, and most importantly, the assurance that you are not alone. Dr. Gartner has written an accessible, compassionate book that clearly lays out the healing process for men who were hurt or abused as children. Whether you were abused by a mother, a camp counselor, a neighborhood boy, or a priest, Beyond Betrayal will give you the tools you need to reclaim your life and move on. If you're going to take one book with you on the healing journey, this should be the one. --Laura Davis, coauthor of The Courage to Heal and author of The Courage to Heal Workbook Compassionate, insightful, and hopeful, Beyond Betrayal shines a bright light. It is a must-read for anyone concerned. --Kenneth M. Adams, Ph.D., author of Silently Seduced Beyond Betrayal cuts through the shame, confusion, misunderstanding, and fear that so often accompany the abuse of males and replaces them with clear information. I will begin to use it immediately with my patients and think that other clinicians will do so as well. --Christine A. Courtois, Ph.D., author of Healing the Incest Wound and Recollections of Sexual Abuse Beyond Betrayal offers men straightforward words of hope and a meaningful way to overcome the invisibility, stigma, and shame they have endured. Many men and their families will find this book a healing aid. --Jack Drescher, M.D., author of Psychoanalytic Therapy and the Gay Man Dr. Gartner writes in a manner any reader will find accessible. Not only does he understand the topic of males, sexual abuse, and recovery, but he can explain it to those who need to know. --Dr. Mic Hunter, author of Abused Boys and editor of Adult Survivors of Sexual Abuse: Treatment Innovations |
| field service management gartner: Architecting the Industrial Internet Shyam Nath, Robert Stackowiak, Carla Romano, 2017-09-22 Learn the ins and outs of the Industrial Internet of Things through subjects ranging from its history and evolution, right up to what the future holds. About This Book Define solutions that can connect existing systems and newer cloud-based solutions to thousands of thousands of edge devices and industrial machines Identify, define, and justify Industrial Internet of Things (IIoT) projects, and design an application that can connect to and control thousands of machines Leverage the power and features of a platform to monitor, perform analytics, and maintain the Industrial Internet Who This Book Is For Architects who are interested in learning how to define solutions for the Industrial Internet will benefit immensely from this book. Relevant architect roles include enterprise architects, business architects, information architects, cloud solution architects, software architects, and others. The content is also relevant for technically inclined line of business leaders investing in these solutions. What You Will Learn Learn the history of the Industrial Internet and why an architectural approach is needed Define solutions that can connect to and control thousands of edge devices and machines Understand the significance of working with line of business leadership and key metrics to be gathered Connect business requirements to the functional architecture Gain the right expectation as to the capabilities of Industrial Internet applications and how to assess them Understand what data and analytics components should be included in your architecture solution Understand deployment trade-offs, management and security considerations, and the impact of emerging technologies In Detail The Industrial Internet or the IIoT has gained a lot of traction. Many leading companies are driving this revolution by connecting smart edge devices to cloud-based analysis platforms and solving their business challenges in new ways. To ensure a smooth integration of such machines and devices, sound architecture strategies based on accepted principles, best practices, and lessons learned must be applied. This book begins by providing a bird's eye view of what the IIoT is and how the industrial revolution has evolved into embracing this technology. It then describes architectural approaches for success, gathering business requirements, and mapping requirements into functional solutions. In a later chapter, many other potential use cases are introduced including those in manufacturing and specific examples in predictive maintenance, asset tracking and handling, and environmental impact and abatement. The book concludes by exploring evolving technologies that will impact IIoT architecture in the future and discusses possible societal implications of the Industrial Internet and perceptions regarding these projects. By the end of this book, you will be better equipped to embrace the benefits of the burgeoning IIoT. Style and approach This book takes a comprehensive approach to the Industrial Internet, thoroughly acquainting the reader with the concepts and philosophy of the IIoT. It provides a basis for defining an IIoT solution in a thoughtful manner and creating what will be viewed as a successful project. |
| field service management gartner: The Challenger Sale Matthew Dixon, Brent Adamson, 2011-11-10 What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth. |
| field service management gartner: Network World , 2001-11-05 For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce. |
| field service management gartner: SIAM: Principles and Practices for Service Integration and Management Dave Armes, Niklas Engelhart, Peter McKenzie, Peter Wiggers, 2015-11-23 For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment. |
| field service management gartner: From Categories to Categorization Rodolphe Durrand, Nina Granqvist, Anna Tyllström, 2017-03-28 This volume brings together some of the world’s leading scholars of market categorization. Together, their contributions depict categorization as both a cognitive and a social process, tightly connected to actors involved, their specific acts, the entity being categorized, and the context and timing which inform these activities. |
| field service management gartner: Computer Industry Forecasts , 1998 |
| field service management gartner: Business Engineering and Service Design with Applications for Health Care Institutions Oscar Barros, 2013-10-07 Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectures, including processes, people organization, information systems, IT infrastructure and interactions with customers and suppliers should be considered in a systemic way in such design. This Enterprise Design is not a onetime effort, but, in the dynamic environment we face, organizations have to have the capability to continuously evaluate opportunities to improve their designs. Our approach includes the integrated design of a business, its service configuration (architecture) and capacity planning, the resource management processes and the operating processes. Such an approach is based on general patterns that define service design options and analytical methods that make possible resource optimization to meet demand. This is complemented with technology that allows process execution with BPMN tools and web services over SOA. In summary we integrate the design of a business with analytics and supporting IT tools in giving a sound basis for Business Engineering Our proposal has been extensively tested and improved based on the experience with hundreds of projects in all types of service industries performed at the Master in Business Engineering of the University of Chile. Several of such cases, which have had impressive economics results, are summarized in the text. In particular, we have worked on hospital services, where research and development projects that have been performed in five public hospitals will originate general solutions, summarized in the book, which will eventually be implemented in over a hundred facilities. |
| field service management gartner: CIO , 1996-10-15 |
| field service management gartner: ERP: The Implementation Cycle Stephen Harwood, 2017-07-05 The ERP Implementation cycle is characterized by complexity, uncertainty and a long timescale. It is about people and issues that affect the business it is a multi-disciplinary effort.This book will provide you with the practical information you will need in relation to the many issues and events within the implementation cycle. After reading this book you will be fully equipped and alerted to what is involved in an ERP implementation.ERP (Enterprise Resource Planning) can be described as an integrated enterprise-wide information system. As well as handling many of the transactions found within a business it has the potential for meeting many of the information requirements of busy personnel. If used in the right hands, it may provide the business with a competitive edge.Much can go wrong during the implementation since there are many issues to deal with. From the content of this book you will gain an understanding of what can go wrong you will be prepared in advance, and will be equipped to take preventative steps to smooth the progress of implementation.This book:Covers the multidisciplinary subject of ERP implementationLooks at a range of relevant topics including ERP market-place development, vendor selection, project management, process design and post GoLive improvementsReveals a range of issues which an implementer should be alert to right at the outset before the go-ahead is given to proceed with an implementationFeatures material on vendor selection, project management, training, business process re-engineering (BPR) and continuous improvement |
| field service management gartner: Accounting Information Systems for Decision Making Daniela Mancini, Eddy H. J. Vaassen, Renata Paola Dameri, 2013-04-18 This book contains a collection of research papers on accounting information systems including their strategic role in decision processes, within and between companies. An accounting system is a complex system composed of a mix of strictly interrelated elements such as data, information, human resources, IT tool, accounting models and procedures. Accounting information systems are often considered the instrument by default for accounting automation. This book aims to sketch a clear picture of the current state of AIS research, including design, acceptance and reliance, value-added decision making, interorganizational links, and process improvements. The contributions in this volume emphasize that AIS has grown into a powerful strategic tool. The book provides evidence for this observation by examining a wide range of current issues ranging from theory development in AIS to practical applications of accounting information systems. In particular it focuses on themes of growing interest in the realm of XBRL and Financial Reporting, Management Information Systems, IT/IS Audit and IT/IS Compliance. The book will be of interest to financial and managerial accountants and IT/IS practitioners, including information systems managers and consultants. |
| field service management gartner: Supply Chain Management: Concepts, Methodologies, Tools, and Applications Management Association, Information Resources, 2012-12-31 In order to keep up with the constant changes in technology, business have adopted supply chain management to improve competitive strategies on a strategic and operational level. Supply Chain Management: Concepts, Methodologies, Tools, and Applications is a reference collection which highlights the major concepts and issues in the application and advancement of supply chain management. Including research from leading scholars, this resource will be useful for academics, students, and practitioners interested in the continuous study of supply chain management and its influences. |
| field service management gartner: How Industry Analysts Shape the Digital Future Neil Pollock, Robin Williams, 2016 Industry analysts are in the business of shaping the technological and economic future. They attempt to 'predict' what will become the next big thing; to spot new emerging trends and paradigms; to decide which hi-tech products will win out over others and to figure out which technology vendors can deliver on their promises. In just a few short years, they have developed a surprising degree of authority over technological innovation. Yet we know very little, if anything about them. This book seeks to explain how this was achieved and on what this authority rests. Who are the experts who increasingly command the attention of vendor and user communities? What is the nature of this new form of technical and business knowledge? How Industry Analysts Shape the Digital Future offers the first book length study into this rarely scrutinized form of business expertise. Contributions to this volume show how, from a small group of mainly North American players which arose in the 1970s, Gartner Inc. has emerged as clear leader of a $6 billion industry that involves several hundred firms worldwide. Through interviews and observation of Gartner Inc. and other industry analyst firms, the book explores how these firms create their predictions, market classifications and rankings, as well as with how these outputs are assessed and consumed. The book asks why many social scientists have ignored the proliferation of these new forms of management and technical expertise. In some cases scholars have 'deflated' this kind of business acumen, portraying it as arbitrary knowledge whose methods and content do not deserve enquiry. The valuable exception here has been the path-breaking work on the 'performativity' of economic, financial or accounting knowledge. Drawing upon recent performativity arguments, the book argues the case for a Sociology of Business Knowledge. |
| field service management gartner: Hybrid Cloud Integration and Monitoring with IBM WebSphere Cast Iron Andre R Araujo, Jag Dhillon, Karen Durston, Sunil Joshi, David Kwock, Sean Liu, Loic Marsollier, IBM Redbooks, 2012-12-13 Cloud computing is fast emerging as a new consumption and delivery model for IT solutions. Two distinct cloud patterns have evolved. Private clouds are custom cloud applications that are on premise to companies. Public clouds are owned and managed by a service provider and are delivered on a pay-per-use basis. Although the debate between the use of private versus public cloud continues, the industry is moving ever faster toward a hybrid solution. Hybrid clouds address the integration of traditional IT environments with one or more clouds, private and public. IBM® WebSphere® Cast Iron® along with the IBM Tivoli® Service Management Extensions for Hybrid Cloud supports the integration of private and public clouds.The Service Management Extensions for Hybrid Cloud supports the following scenarios: Provisioning hybrid cloud resources Monitoring hybrid cloud resources Governing and managing workloads that use hybrid cloud resources Provisioning users from LDAP to IBM LotusLiveTM This IBM Redbooks® publication is intended for application integrators, integration designers, and administrators evaluating or using IBM WebSphere Cast Iron. In addition, executives, business leaders, and architects who are looking for a way to integrate cloud applications with their on-premise applications are shown how WebSphere Cast Iron can help to resolve their integration challenges. The book helps you gain an understanding of hybrid cloud use cases, and explains how to integrate cloud and on-premise applications quickly and simply. |
| field service management gartner: Mobile App for Business Up Dmitriy Slinkov, 2014-09-03 Mobile App for Business Up is a digital book that shows you why businesses need mobile apps and what value corporate apps are bringing to business owners, their employees and customers. In this book you may find a lot of recommendations how to make business app without unnecessary investments with optimal budget and maximum result. |
FIELD Definition & Meaning - Merriam-Webster
The meaning of FIELD is an open land area free of woods and buildings. How to use field in a sentence.
Field - Wikipedia
Field (physics), a mathematical construct for analysis of remote effects Electric field, term in physics to describe the energy that surrounds electrically charged particles; Magnetic field, …
FIELD | English meaning - Cambridge Dictionary
FIELD definition: 1. an area of land, used for growing crops or keeping animals, usually surrounded by a fence: 2. a…. Learn more.
Field - definition of field by The Free Dictionary
field - somewhere (away from a studio or office or library or laboratory) where practical work is done or data is collected; "anthropologists do much of their work in the field"
Field - Definition, Meaning & Synonyms - Vocabulary.com
A type of business or area of study is a field. All the subjects you study in school are different fields of study. Baseball players field a ball, and you need nine players to field a team.
field noun - Definition, pictures, pronunciation and usage notes ...
Definition of field noun in Oxford Advanced American Dictionary. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Toggle navigation
Field Definition & Meaning - YourDictionary
Field definition: A range, area, or subject of human activity, interest, or knowledge.
field - WordReference.com Dictionary of English
a sphere of activity, interest, etc., esp. within a particular business or profession: the field of teaching; the field of Shakespearean scholarship. the area or region drawn on or serviced by a …
What does field mean? - Definitions.net
Definition of field in the Definitions.net dictionary. Meaning of field. What does field mean? Information and translations of field in the most comprehensive dictionary definitions resource …
FIELD definition and meaning | Collins English Dictionary
A field is an area of land or sea bed under which large amounts of a particular mineral have been found.
FIELD Definition & Meaning - Merriam-Webster
The meaning of FIELD is an open land area free of woods and buildings. How to use field in a sentence.
Field - Wikipedia
Field (physics), a mathematical construct for analysis of remote effects Electric field, term in physics to describe the energy that surrounds electrically charged particles; Magnetic field, …
FIELD | English meaning - Cambridge Dictionary
FIELD definition: 1. an area of land, used for growing crops or keeping animals, usually surrounded by a fence: 2. a…. Learn more.
Field - definition of field by The Free Dictionary
field - somewhere (away from a studio or office or library or laboratory) where practical work is done or data is collected; "anthropologists do much of their work in the field"
Field - Definition, Meaning & Synonyms - Vocabulary.com
A type of business or area of study is a field. All the subjects you study in school are different fields of study. Baseball players field a ball, and you need nine players to field a team.
field noun - Definition, pictures, pronunciation and usage notes ...
Definition of field noun in Oxford Advanced American Dictionary. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Toggle navigation
Field Definition & Meaning - YourDictionary
Field definition: A range, area, or subject of human activity, interest, or knowledge.
field - WordReference.com Dictionary of English
a sphere of activity, interest, etc., esp. within a particular business or profession: the field of teaching; the field of Shakespearean scholarship. the area or region drawn on or serviced by a …
What does field mean? - Definitions.net
Definition of field in the Definitions.net dictionary. Meaning of field. What does field mean? Information and translations of field in the most comprehensive dictionary definitions resource …
FIELD definition and meaning | Collins English Dictionary
A field is an area of land or sea bed under which large amounts of a particular mineral have been found.
