Advertisement
| field service business model: Growing an Entrepreneurial Business Edward Hess, 2011-02-01 Growing an Entrepreneurial Business: Concepts and Cases is a textbook designed for courses that focus on managing small to medium sized enterprises. It focuses on the major management challenges that successful start-ups encounter when leaders decide to grow and scale their businesses. The book is divided into two partstext and casesto provide professors with maximum flexibility in organizing their courses. The thirty-five cases can be used in conjunction with the text, or independently. Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth. Discussion questions are provided for each case. The text portion of the book discusses key issues derived from the author's research and consulting, and is meant to complement the case method of teaching, raising issues for conversation. In addition to the real-world knowledge that students will derive from the cases, readers will take away research-based templates and models that they can use in developing or consulting with small businesses. |
| field service business model: The Interaction Field Erich Joachimsthaler, 2020-09-15 Learn how the most successful businesses are creating value and igniting smart growth in a fast-paced, competitive market. Most businesses today focus on competition and disruption instead of collaboration, participation, and engagement. They focus on transactions instead of interactions. They seek to optimize or extract value rather than share it. They build assets and thrive on enormous scale, huge distribution networks, and brand recognition. But then along comes a rival that doesn't care much about your brand and your other assets, and it either rushes past you or mows you down. In The Interaction Field, management expert and professor Erich Joachimsthaler explains that the only way to thrive in this environment is through the Interaction Field model. Companies who embrace this model generate, facilitate, and benefit from data exchanges among multiple people and groups -- from customers and stakeholders, but also from those you wouldn't expect to be in the mix, like suppliers, software developers, regulators, and even competitors. And everyone in the field works together to solve big, industry-wide, or complex and unpredictable societal problems. The future is going to be about creating value for everyone. Businesses that solve immediate challenges of people today and also the major social and economic challenges of the future are the ones that will survive and grow. |
| field service business model: The Management of Service Business Christian M. Wegner, 2024-07-02 By focusing on the management aspects of the service business for large systems and installations, this book aims at closing the gap in technical literature regarding this subject. It covers all relevant management aspects of this business, like strategy, planning, sales, competition, contracts, and operations. It further gives hints for setting up an international service business and explains the role of of technology and innovation. This second edition includes two new chapters. The fist introduces a new approach for expressing the value of service in monetary terms. The second presents a methodology for valuating a service business. The book addresses systems and installations companies and their service departments, providing them guidance on how to improve the capitalization on the service opportunities yielded by their own installations and to establish service as a strong business pillar generating solid revenues. It also provides valuable information for generic service companies with no own installations business. Target readers are as well customers who operate large systems and installations, to help them in finding the best possible service provider for their technical assets. For suppliers and customers, the book gives advice on how to establish a trustful customer-supplier relationship. Finally, the book addresses young people at the starting point of a manager career in the field of technical services. |
| field service business model: Business Model Innovation Nicolai J. Foss, Tina Saebi, 2015 Business model innovation is an important source of competitive advantage and corporate renewal. An increasing number of companies have to innovate their business models, not just because of competitive forces but also because of the ongoing change from product-based to service-based business models. Yet, business model innovation also involves organizational change process that challenges existing processes, structures and modes of control. This volume features thirteen chapters written by authorities on business model innovation. The specific angle, and the novel feature of this book, is to thoroughly examine the organizational dimension of business model innovation. Drawing on organizational theory and empirical observation, the contributors specifically highlight organizational design aspects of business model innovation, focusing on how reward systems, power distributions, routines and standard operating procedures, the allocation of authority, and other aspects of organizational structure and control should be designed to support the business model the firm chooses. Also discussed is how existing organizational structures, capabilities, beliefs, cultures and so on influence the firm's ability to flexibly change to new business models. |
| field service business model: Managing High-Tech Services Using a CRM Strategy Donald F. Blumberg, 2002-12-23 As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enablin |
| field service business model: Servitization Strategy Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor, 2024-01-05 Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic move towards delivering outcomes can present many challenges for a firm. Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization. Servitization offers businesses a pathway to both improve economic productivity and sustainability. It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain. It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world. This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services. It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields. |
| field service business model: Advances in Asset Management and Condition Monitoring Andrew Ball, Len Gelman, B. K. N. Rao, 2020-08-27 This book gathers select contributions from the 32nd International Congress and Exhibition on Condition Monitoring and Diagnostic Engineering Management (COMADEM 2019), held at the University of Huddersfield, UK in September 2019, and jointly organized by the University of Huddersfield and COMADEM International. The aim of the Congress was to promote awareness of the rapidly emerging interdisciplinary areas of condition monitoring and diagnostic engineering management. The contents discuss the latest tools and techniques in the multidisciplinary field of performance monitoring, root cause failure modes analysis, failure diagnosis, prognosis, and proactive management of industrial systems. There is a special focus on digitally enabled asset management and covers several topics such as condition monitoring, maintenance, structural health monitoring, non-destructive testing and other allied areas. Bringing together expert contributions from academia and industry, this book will be a valuable resource for those interested in latest condition monitoring and asset management techniques. |
| field service business model: The AIoT Playbook Dirk Slama, 2022 |
| field service business model: Rewired Eric Lamarre, Kate Smaje, Rodney Zemmel, 2023-06-20 In Rewired, the world's most influential management consulting firm, McKinsey & Company, delivers a road-tested, how-to manual their own consultants use to help companies build the capabilities to outcompete in the age of digital and AI. Many companies are stuck with digital transformations that are not moving the needle. There are no quick fixes but there is a playbook. The answer is in rewiring your business so hundreds, thousands, of teams can harness technology to continuously create great customer experiences, lower unit costs, and generate value. It's the capabilities of the organization that win the race. McKinsey Digital's top leaders Eric Lamarre, Kate Smaje and Rodney W. Zemmel provide proven how-to details on what it takes in six comprehensive sections – creating the transformation roadmap, building a talent bench, adopting a new operating model, producing a distributed technology environment so teams can innovate, embedding data everywhere, and unlocking user adoption and enterprise scaling. Tested, iterated, reworked, and tested again over the years, McKinsey's digital and AI transformation playbook is captured in the pages of Rewired. It contains diagnostic assessments, operating model designs, technology and data architecture diagrams, how-to checklists, best practices and detailed implementation methods, all exemplified with demonstrated case studies and illustrated with 100+ exhibits. Rewired is for leaders who are ready to roll up their sleeves and do the hard work needed to rewire their company for long-term success. |
| field service business model: Advances in Production Research Robert Schmitt, Günther Schuh, 2018-11-19 The papers in this volume present recent and highly relevant topics in the fields of production research as 3D printing, additive manufacturing processes, agile product development, change dynamics in companies, configurable material systems, data analysis in process optimization, future technologies with high potential in value creation, global production, learning production systems, production of the future, organization of assemblies, resource efficiency in production, robotics in assembly, and technology trends in machine tools. Researchers and practitioners in the field of mechanical engineering and production technology will benefit from this content. |
| field service business model: The CRM Handbook Jill Dyché, 2002 CRM is an integrated information system that is used to plan, schedule and control the pre-sales and post-sales activities in an organization. This text is a manager's guide to making the most of CRM techniques for enhancing customer service, sales force effectiveness and marketing strategy. |
| field service business model: Venturing: Innovation and Business Planning for Entrepreneurs Marc H. Meyer, Frederick G. Crane, 2015-07-29 Venturing is a pragmatic methods-based book that first helps students conceive, design, and test product and service innovations, develop business models for them, and then create their business plans and investor pitches. The book also delves into different types of investors, stages of investment, and deal structures. It is a perfect book for business planning courses, where the instructor wishes to emphasize innovation and the creation of truly interesting, customer-grounded businesses. |
| field service business model: Software by Design Harold Salzman, Stephen R. Rosenthal, 1994-01-06 As computers become more and more integral to business and other organizational operations around the world, software design must increasingly meet the social demands of the workplace. This book provides an informative, cogent examination of how various social factors--such as organizational structure, workplace relations, and market conditions--together shape software developers' technical design decisions. Through a survey of major software companies and in-depth case studies of the banking, hospital, and equipment field service industries, the authors identify factors that influence specific design strategies and examine the significant consequences that engineering decisions have on users' work, workplace quality of life, and opportunities for autonomy and skill development. The book concludes with a chapter devoted to exploring how a progressive design approach can improve both the performance and working conditions of an organization. By providing an important empirical study of the social construction of technology, the authors offer an insightful understanding of the challenges inherent in effective software design. The book will appeal to professionals and students in software design, information systems management, computer science, and the sociology of work and technology. |
| field service business model: Grow to Greatness Edward Hess, 2012-04-25 Simply put, most entrepreneurial start-ups fail. Those fortunate enough to succeed then face a second, major challenge: how to grow. This book focuses on the key questions an entrepreneur must answer in order to grow a business. Based on extensive research of more than fifty successful growth companies, Grow to Greatness discusses the top ten growth challenges and how to overcome them. Author Edward D. Hess dispels the myth that businesses must grow or die. Growth can create value. But, too much growth too fast outstrips effective processes, controls, or management capacity. Viewing growth as recurring change, Grow to Greatness lays out a framework for how to approach business development—and how to manage its risks and pace. The book then takes readers through chapters that explore whether the time is right to grow, how to do it, and how to manage the vital reality that growth requires the right leadership, culture, and people. Uniquely, this book aims to prepare readers for the day-to-day reality of growth, offering up the lived experiences of eleven entrepreneurs. Six workshops to assess where readers stand now and a suite of templates that will prove to be useful over time help bring the book's teachings to life. After reading this book, entrepreneurs will have a real understanding of their readiness to grow and place in the growth cycle, as well as a concrete action plan for where to take their businesses next. Many books address how to start a business, but this is a unique, go-to resource for readers who want to learn how to thrive beyond the start-up phase. |
| field service business model: Testing Business Ideas David J. Bland, Alexander Osterwalder, 2019-11-06 A practical guide to effective business model testing 7 out of 10 new products fail to deliver on expectations. Testing Business Ideas aims to reverse that statistic. In the tradition of Alex Osterwalder’s global bestseller Business Model Generation, this practical guide contains a library of hands-on techniques for rapidly testing new business ideas. Testing Business Ideas explains how systematically testing business ideas dramatically reduces the risk and increases the likelihood of success for any new venture or business project. It builds on the internationally popular Business Model Canvas and Value Proposition Canvas by integrating Assumptions Mapping and other powerful lean startup-style experiments. Testing Business Ideas uses an engaging 4-color format to: Increase the success of any venture and decrease the risk of wasting time, money, and resources on bad ideas Close the knowledge gap between strategy and experimentation/validation Identify and test your key business assumptions with the Business Model Canvas and Value Proposition Canvas A definitive field guide to business model testing, this book features practical tips for making major decisions that are not based on intuition and guesses. Testing Business Ideas shows leaders how to encourage an experimentation mindset within their organization and make experimentation a continuous, repeatable process. |
| field service business model: Slack For Dummies Phil Simon, 2020-05-14 You get so much more done when you Slack! Ever wondered what it would be like to be less overwhelmed, more efficient, and much more engaged at work? A way you can make all that happen is, of course, to Slack. Actually, it's to use Slack, the business communications platform that's revolutionized how groups work together. This comprehensive guide shows how--as well as why--there are now millions of users of this flexible, fun, and intuitive workspace tool. Presented in a clear, easy-to-follow style, Slack For Dummies takes you from the basics of getting started with the service all the way through how to get your teams Slacking together for all they're worth. You'll also find case studies showing how Slack increases productivity and how to replicate that in your organization, as well as tips on getting buy-in from the boss. Introduce Slack to your workflo wUnderstand roles and feature sAnalyze user dat aKeep your Slacking secure So, take a peek inside and discover how you can cut the slack using Slack--and clue your teams in on how there is actually a way to Slack off for improved results! |
| field service business model: The Palgrave Handbook of Service Management Bo Edvardsson, Bård Tronvoll, 2022-05-24 This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research. |
| field service business model: Advances in Production Management Systems. Towards Smart and Digital Manufacturing Bojan Lalic, Vidosav Majstorovic, Ugljesa Marjanovic, Gregor von Cieminski, David Romero, 2020-08-25 The two-volume set IFIP AICT 591 and 592 constitutes the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2020, held in Novi Sad, Serbia, in August/September 2020. The 164 papers presented were carefully reviewed and selected from 199 submissions. They discuss globally pressing issues in smart manufacturing, operations management, supply chain management, and Industry 4.0. The papers are organized in the following topical sections: Part I: advanced modelling, simulation and data analytics in production and supply networks; advanced, digital and smart manufacturing; digital and virtual quality management systems; cloud-manufacturing; cyber-physical production systems and digital twins; IIOT interoperability; supply chain planning and optimization; digital and smart supply chain management; intelligent logistics networks management; artificial intelligence and blockchain technologies in logistics and DSN; novel production planning and control approaches; machine learning and artificial intelligence; connected, smart factories of the future; manufacturing systems engineering: agile, flexible, reconfigurable; digital assistance systems: augmented reality and virtual reality; circular products design and engineering; circular, green, sustainable manufacturing; environmental and social lifecycle assessments; socio-cultural aspects in production systems; data-driven manufacturing and services operations management; product-service systems in DSN; and collaborative design and engineering Part II: the Operator 4.0: new physical and cognitive evolutionary paths; digital transformation approaches in production management; digital transformation for more sustainable supply chains; data-driven applications in smart manufacturing and logistics systems; data-driven services: characteristics, trends and applications; the future of lean thinking and practice; digital lean manufacturing and its emerging practices; new reconfigurable, flexible or agile production systems in the era of industry 4.0; operations management in engineer-to-order manufacturing; production management in food supply chains; gastronomic service system design; product and asset life cycle management in the circular economy; and production ramp-up strategies for product |
| field service business model: Hyperscale and Microcare Peter Verhasselt, Nick Boucart, 2018-12-05 How to build winning digital products today? In this book, the authors explore what it takes to build winning digital products today. They focus on the idea that one should stop building software, and build digital services instead, effectively combining Hyperscale and Microcare: the ability to establish an intimate relationship with each and every of your thousands of users. The authors discuss the capabilities and processes you need to build such digital services. They zoom in on the kinds of assets you need to develop, and that will greatly influence the valuation, all supported with practical advice and real world examples. Discover a guide with practical advices and real world examples to build digital services and create relashionship with users. EXTRAIT As any cookbook, this work contains recipes, ingredient descriptions and best practices. To us – both amateur chefs – a flaw of most kitchen guides is the focus on lists and the weak insight they bring about the basic mechanisms. The process behind a tricky recipe like sauce Hollandaise is an emulsion between an oil and an aqueous component: butter and lemon juice are bound by egg yolk, used as an emulsifier. Digital entrepreneurship (cook) books show the same weakness. They distill guide-lines without linking them to the root mechanisms in digital. We base our recipes on these mechanisms. To explain them, we tell the story through the arrival of three digital paradoxes. Paradoxes intrigue, trigger curiosity, and animate a discussion between peers. That’s why they are excellent starting material to reason about a world in change. À PROPOS DE L'AUTEUR Peter Verhasselt coaches technology companies in optimizing their Product Management, Business Plan and Go-to-Market strategy. Before joining Sirris, Peter worked for industrial companies in Sales and Product Management, Field Service and R&D. Peter has degrees in Engineering, Law, Economics and Management. Nick Boucart is a mentor, coach and regular speaker on topics like Cloud, SaaS, Data Driven Product Management and Software Engineering. He’s an interim CTO for a number of startups. Prior to working at Sirris, Nick was a software engineer at LMS International and EMC. |
| field service business model: Handbook of Services and Artificial Intelligence Ada Scupola, Jon Sundbo, Lars Fuglsang, Anders Henten, 2024-08-06 This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors and from varying perspectives. |
| field service business model: Reinvent Your Business Model Mark W. Johnson, 2018-06-19 Named a Top 10 Business Strategy Book of 2018 by Inc. magazine In his pioneering book Seizing the White Space, Mark W. Johnson argued that business model innovation is the most proven path to transformational growth. Since then, Uber, Airbnb, and other startups have disrupted whole industries; incumbents such as Blockbuster, Sears, Toys R Us, and BlackBerry have fallen by the wayside; and digital transformation has become one of the business world's hottest (and least understood) slogans. Nearly a decade later, the art and science of business model innovation is more relevant than ever. In this revised, updated, and newly titled edition, Johnson provides an eminently practical framework for understanding how a business model actually works. Identifying its four fundamental building blocks, he lays out a structured and repeatable process for reinventing an existing business model or creating a new one and then incubating and scaling it into a profitable and thriving enterprise. In a new chapter on digital transformation, he shows how serial transformers like Amazon leverage business model innovation so successfully. With rich new case studies of companies that have achieved new success and postmortems of those that haven't, Reinvent Your Business Model will show you how to: Determine if and when your organization needs a new business model Identify powerful new opportunities to serve your existing customers in existing markets Reach entirely new customers and create new markets through disruptive business models and products Seize opportunities for growth opened up by tectonic shifts in market demand, government policy, and technologies Make business model innovation a more predictable discipline inside your organization Business model innovation has the power to reshape whole industries--including retail, aviation, media, and technology--redistributing billions of dollars of value. This book gives you the tools to reshape your own company for enduring success. Reinvent Your Business Model is the strategic innovation playbook you need now and in the future. |
| field service business model: Designing and Managing Industrial Product-Service Systems Petri Helo, Angappa Gunasekaran, Anna Rymaszewska, 2016-08-27 This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management. |
| field service business model: Internet of Things Ravi Ramakrishnan, Loveleen Gaur, 2019-06-04 The concept of Internet of Things has silently existed since the late nineteenth century but in the current decade expectations and excitement has peaked. However not many have understood the profound change that it can usher in. How big this change can be and how it can transform our working!! This book aims to bring in this realization with illustrative and practical case studies with comprehensive concepts. From beginners to practitioners in the field of academics or industry, it serves as a comprehensive yet easy to comprehend source of information on the multiple facets of IoT. Simplistic but comprehensive introduction of the facets of primarily the industrial IoT Practical adoption cases explaining the Core technology stack and business applications Comprehensive view of current technologies which complete the IoT delivery ecosystem, followed by overview of IoT enabled new business models. Realistic view of how industrial firms can evolve into the next stage of maturity along with determinants influencing this transformation since manufacturing is envisioned to be a key segment to adopt and benefit from IoT. Detailed analysis of IoT benefits for the universal triad- energy management, logistics optimization and distribution channel management. A full-fledged case study on Adoption of Green manufacturing using IoT. Real world example of gauging End User perception using different models which is important for a successful adoption of IoT. A futuristic visionary view of IoT as comprehended based on evolution of technology and platforms, and finally analysis of the extremely crucial concepts of security, privacy and governance. |
| field service business model: Smart Services Summit Shaun West, Jürg Meierhofer, Utpal Mangla, 2022-04-26 This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic. The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike. |
| field service business model: TechVenture Mohan Sawhney, Ranjay Gulati, Anthony Paoni, The Kellogg TechVenture Team, 2002-02-28 Drawn from the popular TechVenture program at the Kellogg School of Management, this book provides a deep understanding of the key finance and business trends in e-commerce Viewing Silicon Valley as a test lab for e-commerce strategies, this book delivers the latest financial and business models shaping the e-commerce industry. TechVenture focuses on the Silicon Valley phenomenon, the new financial strategies, and evolving e-business models. Each chapter draws from field research and interviews with the top minds in business today, and covers the most recent advances in e-finance, including: technology incubators, start-up funds, measuring intellectual capital, valuation techniques for Internet firms, and emerging technologies. In addition, TechVenture features intriguing and informative case studies and examples of major companies, including Idealab, Merrill Lynch, Pfizer, and Amazon.com. General business and finance readers, as well as those fascinated by the Internet economy, will find TechVenture an invaluable read that is on the cutting edge of e-business. Mohanbir Sawhney (Evanston, IL) is the McCormick Tribune Professor of Electronic Commerce and Technology at the Kellogg Graduate School of Management, Northwestern University. Mr. Sawhney was recently named one of the twenty-five most influential people in e-business by Business Week magazine. Ranjay Gulati (Chicago, IL) is the Associate Professor of Management and Organizations at the Kellogg Graduate School of Management and the Director of the Center for Resource on E-Business Innovation. Anthony Paoni (Chicago, IL) is Associate Professor at the Kellogg Graduate School of Management. |
| field service business model: Designing for Digital Transformation. Co-Creating Services with Citizens and Industry Sara Hofmann, Oliver Müller, Matti Rossi, 2020-12-01 This book constitutes the thoroughly refereed proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, held in Kristiansand, Norway, in December 2020. The 28 revised full research papers included in the volume together with 7 research-in-progress papers and 9 prototype papers, were carefully reviewed and selected from 93 submissions. They are organized in the following topical sections: digital public services; data science; design principles; methodology; platforms and networks; and service science. Due to the Corona pandemic this event was held virtually. |
| field service business model: Research Regarding the Influence of Social Media on the Quality of Services in the Sharing Economy Sonia Budz, 2023-08-21 The paper coordinated by Prof. Dr. Bogdan Cristian Onete is a topical subject in the context of the present informational era. It suggests a distinct approach regarding social media and the peer-to-peer platforms from the perspective of the quality of services and collaborative consumption. The research of the paper includes a quantitative research regarding the implications of peer-to-peer platforms concerning the consumer, and a qualitative research with regards to social media and its degree of influence on the quality of services. This research presents many interesting findings regarding the consumer perception of quality of services in the context of the sharing economy. These findings are valuable for all parties working in the domain of the sharing economy or collaborative consumption. |
| field service business model: Modern Industrial Services Shaun West, Paolo Gaiardelli, Nicola Saccani, 2022 This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps. |
| field service business model: Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes Donald F. Blumberg, 2004-11-29 Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse lo |
| field service business model: The Limits of Strategy Ernest von Simson, 2010-04-27 1992 was a killing year for the four computer companies most important to business buyers over the decade. All four had been dominant suppliers of minicomputers for the past fifteen or twenty years. But on July 16, the CEOs of both Digital Equipment and Hewlett Packard were pushed into retirement. On August 8, Wang Laboratories declared bankruptcy. In December, IBM halved its dividend for the first time ever, forcing the resignation of its CEO a month later. How did this happen? All four CEOs were clever and experienced. Two were founders of their companies; the other two highly successful career executives in their respective companies. All four were simply overwhelmed. And while there was no single explanation for what happened, there were definite common themes. They recur again and again in the many stories of this book. Are the deadliest changes unavoidable because strategy is too easily thwarted by cluster bombs like technological velocity, cultural inertia, obsolete business models, executive conflict, and investor expectations? The year 1992 is the fulcrum of this book, but the underlying theme is company transitions in the face of massive changes in markets, technologies, or business models or, in other words, the limits of strategy. |
| field service business model: Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015) Kari T. Koskinen, Helena Kortelainen, Jussi Aaltonen, Teuvo Uusitalo, Kari Komonen, Joseph Mathew, Jouko Laitinen, 2016-03-25 This book comprises refereed papers from the 10th World Congress on Engineering Asset Management (WCEAM 2015), held in Tampere, Finland in September 2015. These proceedings include a compilation of state-of-the-art papers covering a comprehensive range of subjects equally relevant to business managers and engineering professionals alike. With a focus on various aspects of engineering asset management ranging from strategic level issues to detail-level machine health issues, these papers address both industry and public sector concerns and issues, as well as advanced academic research. Proceedings of the WCEAM 2015 is an excellent reference and resource for asset management practitioners, researchers and academics, as well as undergraduate and postgraduate students at tertiary institutions or in the industry. |
| field service business model: Perspectives in Business Informatics Research Robert Andrei Buchmann, Andrea Polini, Björn Johansson, Dimitris Karagiannis, 2021-09-07 This book constitutes the proceedings of the 20th International Conference on Perspectives in Business Informatics Research, BIR 2021. The conference was held during September 22-24, 2021. The 16 papers presented in this volume were carefully reviewed and selected from 49 submissions. They were organized in topical sections as follows: Technology adoption and acceptance during COVID-19 times; conceptual modeling for enterprise systems; enterprise modeling methods and frameworks; compliance and normative challenges; and empirical investigations on digital innovation and transformation prerequisites. |
| field service business model: Collaborative Networks in Digitalization and Society 5.0 Luis M. Camarinha-Matos, |
| field service business model: Servitization and Physical Asset Management Michael John Provost, 2018-12-31 Servitization and Physical Asset Management, third edition, was developed to provide a structured source of guidance and reference information on the business opportunities linked to servitization and the management of physical assets. A growing trend in the global economy, servitization focuses on the actual deliverables of an asset from the perspective of the customer: electricity instead of the power plant, thrust instead of the engine, mobility instead of a plane or a car. The book offers high-level overviews of how to servitized and manage assets from a variety of perspectives, reviewing nearly 1,500 books, magazine articles, papers and presentations and websites. Written by Michael J. Provost, Ph.D., and a subject matter expert in modeling, simulation, analysis and condition monitoring, Servitization and Physical Asset Management, third edition, is an invaluable reference to those considering providing asset management services for the products they design and manufacture. It is also meant to support middle management wishing to know what needs to be done to look after the assets they are responsible for and who to approach for help, and academics doing research in this field. Michael Provost, is a British engineer with a doctoral degree in thermal power from Cranfield University. |
| field service business model: Maximizing Business Performance through Software Packages Robert W. Starinsky, 2016-04-19 Learn how to: Select the best ERP software for your organization Choose the most effective wrap around software to enhance the performance of an existing ERP system Align software selection with business goals and objectives Budget for the software and the hidden costs involved in its implementation At times a daring, ma |
| field service business model: Uber—Brave New Service or Unfair Competition Jasenko Marin, Siniša Petrović, Mišo Mudrić, Hrvoje Lisičar, 2019-10-19 This book analyzes the legal issues connected with the provision of Uber-related services. It primarily focuses on the various contractual and non-contractual relationships that occur during the use of Uber applications, especially with reference to Uber headquarters (Uber App), Uber branch offices (advertisements), Uber partner drivers (employees or self-employed), Uber application registered users, Uber transportation service users (contracting passenger) and third-party Uber transportation service users (additional passenger). It also provides a comparison of standard transportation services and contracts of carriage, irrespective of whether the carrier in question is a common carrier, contractual carrier, actual carrier or an intermediary service provider. Furthermore, the book presents the relevant case law, especially with regard to Uber as a taxi service, Uber as a share-riding service, Uber as a rent-a-car with driver service, Uber as an employer and Uber as a key organizer of transportation service, in Croatia, Belgium, Germany, Italy, the Netherlands, United Kingdom, United States, Hungary, Argentina, and France. Lastly, it explores the different legislative approaches to resolving various issues related to the appearance of Uber and similar companies – the Laissez-faire model, Status Quo model, Legal Adjustment model, and the New Legislative Paradigm model. |
| field service business model: Sustainable Housing in a Circular Economy Naomi Keena, Avi Friedman, 2024-04-18 This book relates circular economy principles to housing design and construction and highlights how those principles can result in both monetary savings, positive environmental impact, and socio-ecological change. Chapters focus on three key circular economy principles and apply them to architectural construction and design, namely rethinking of the end-of-use phase of a building and the potential of design-for-disassembly; the role of digitization and data standardization in fostering evidence-based circular economy design decision-making; and presenting space as a resource to conserve, via exploration of the sharing economy and flexibility principles. Beyond waste management and material cycles, this book provides a holistic understanding of the opportunities across the building life cycle that can allow for sustainable and affordable circular housing. With case studies from 13 different countries, including but not limited to the Hammarby Sjöstad district in Sweden, the Circle House in Denmark, Benny Farm in Canada, VMD Prefabricated House in Mexico, and the Deep Performance Dwelling in China, authors pair theoretical frameworks with real-world examples. This will be a useful resource for upper-level students and academics of architecture, construction, and planning, especially those studying and researching housing design, building technology, green project management, and environmental design. |
| field service business model: Strategic Operations Management David Walters, Mark Rainbird, 2017-09-16 The value chain framework has made its way to the forefront of management thought as a powerful analysis tool for strategic planning. Its ultimate goal is to maximize value creation while minimizing costs. In this book David Walters applies the framework to strategic decision making in the field of operations management. |
| field service business model: Extending Dynamics 365 Customer Engagement Apps with Low Code Nicolás Andrés Fernández, 2023-01-06 Customize your Dynamics 365 customer engagement apps to increase business productivity and customer value at scale using a low-code approach Key FeaturesLeverage Power Apps and customize Dynamics 365 CE apps to implement advanced business case scenariosCreate automation with Power Automate to empower Dynamics 365 CE users to increase their productivityEasily build bots using Power Virtual Agents for both internal and external use casesBook Description Extending Dynamics 365 Customer Engagement Apps with Low Code helps you gain a comprehensive, practical understanding of how a no-code/low-code project approach works for Dynamics 365 (D365) Customer Engagement (CE). This book covers the most relevant native capabilities for configuration, along with real-world scenarios to showcase the magic of extending D365 CE apps with Power Platform. The book starts by identifying different scenarios and use cases to extend D365 CE apps with a low-code approach. You'll learn about the different capabilities of Dataverse and Power Apps used to extend native applications. Next, you'll discover how to leverage Power Apps, both Canvas apps and model-driven apps, and Power Pages, to build apps and portals around D365 CE processes. You'll also explore Power Automate's capabilities to create or modify business processes, as well as incorporate new processes and automation. As you advance, you'll also discover how Power Virtual Agents can be implemented in D365 CE apps. The book concludes by teaching you to integrate Power BI natively with customer engagement, thus facilitating the construction of advanced reports and dashboards. By the end of this book, you'll have gained hands-on expertise in customizing CE apps with Power Platform to deliver more scalable and maintainable solutions. What you will learnLeverage the capabilities of Dataverse and Power Apps to extend Dynamics 365 CE native applicationsCreate Canvas and model-driven apps on top of Dynamics 365 CE applicationsIntegrate AI Builder capabilities with Dynamics 365 CE for advanced solutionsCreate automation with business process flow, cloud flows, and classic workflowsDeploy a chatbot and integrate it with Dynamics 365 CE processesEmbed Power BI dashboards and reports in Dynamics 365 CE appsWho this book is for This book is for Dynamics 365 developers, solutions architects, technical functional consultants, and pre-sales architects working on Dynamics 365 customer engagement who want to customize and extend their customer engagement apps with the power of low-code/no-code technology, and gain practical experience in using Power Platform components to deliver scalable, maintainable, and intelligent solutions to their clients. Working knowledge of Dynamics 365 and basic knowledge of low-code/no-code technology will help you get the most out of this book. |
| field service business model: Geographic Information Systems in Business James B. Pick, 2005-01-01 This book contains state-of-the-art research studies on the concepts, theory, processes, and real world applications of geographical information systems (GIS) in business. Its chapters are authored by many of the leading experts in applying GIS and geospatial science to business. The book utilizes a wide variety of approaches and methodologies including conceptual theory development, research frameworks, quantitative and qualitative methods, case studies, systems design, DSS theory, and geospatial analysis combined with point-of-sale. Since relatively little research has been published on GIS in business, this book is pioneering and should be the principal compendium of the latest research in this area. The book impacts not only the underlying definitions, concepts, and theories of GIS in business and industry, but its practice as well. |
FIELD Definition & Meaning - Merriam-Webster
The meaning of FIELD is an open land area free of woods and buildings. How to use field in a sentence.
Field - Wikipedia
Field (physics), a mathematical construct for analysis of remote effects Electric field, term in physics to describe the energy that surrounds electrically charged particles; Magnetic field, force produced by moving …
FIELD | English meaning - Cambridge Dictionary
FIELD definition: 1. an area of land, used for growing crops or keeping animals, usually surrounded by a fence: 2. a…. Learn more.
Field - definition of field by The Free Dictionary
field - somewhere (away from a studio or office or library or laboratory) where practical work is done or data is collected; "anthropologists do much of their …
Field - Definition, Meaning & Synonyms - Vocabulary.com
A type of business or area of study is a field. All the subjects you study in school are different fields of study. Baseball players field a ball, and you need nine players to field a …
FIELD Definition & Meaning - Merriam-Webster
The meaning of FIELD is an open land area free of woods and buildings. How to use field in a sentence.
Field - Wikipedia
Field (physics), a mathematical construct for analysis of remote effects Electric field, term in physics to …
FIELD | English meaning - Cambridge Dictionary
FIELD definition: 1. an area of land, used for growing crops or keeping animals, usually surrounded by a fence: 2. a…. …
Field - definition of field by The Free Dictionary
field - somewhere (away from a studio or office or library or laboratory) where practical work is done or data is …
Field - Definition, Meaning & Synonyms - Vocabulary.com
A type of business or area of study is a field. All the subjects you study in school are different fields of study. …
