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| field service management magic quadrant: Transforming Field and Service Operations Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty, 2014-01-21 The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”. Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular. |
| field service management magic quadrant: T-Bytes Platforms & Applications IT-Shades, 2020-07-28 This document brings together a set of latest data points and publicly available information relevant for Platforms & Applications Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely |
| field service management magic quadrant: Digital Maintenance Management Adolfo Crespo Márquez, 2022-03-13 This book provides a thorough overview of the integration of cyber-physical systems and maintenance management models. It begins by explaining the fundamental concepts behind maintenance digital transformation. It discusses key decision areas in digital maintenance management, particularly focusing on strategic dimensions of maintenance, digital twin definition and strategy, and industry 4.0 digital tools frameworks to support emerging maintenance processes. Furthermore, the monograph dedicates time to the integration of digital maintenance with the entire digital factory. By presenting the possibilities for asset utilization improvement and for asset value enhancements, Digital Maintenance Management provides engineers and practitioners responsible for the management of complex industrial assets a complete guide to piloting the maintenance digital transformation. |
| field service management magic quadrant: Service Chain Management Christos Voudouris, Gilbert Owusu, Raphael Dorne, David Lesaint, 2007-12-18 Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges. |
| field service management magic quadrant: Internet of Things. Information Processing in an Increasingly Connected World Leon Strous, Vinton G. Cerf, 2019-03-19 This open access book constitutes the refereed post-conference proceedings of the First IFIP International Cross-Domain Conference on Internet of Things, IFIPIoT 2018, held at the 24th IFIP World Computer Congress, WCC 2018, in Poznan, Poland, in September 2018. The 12 full papers presented were carefully reviewed and selected from 24 submissions. Also included in this volume are 4 WCC 2018 plenary contributions, an invited talk and a position paper from the IFIP domain committee on IoT. The papers cover a wide range of topics from a technology to a business perspective and include among others hardware, software and management aspects, process innovation, privacy, power consumption, architecture, applications. |
| field service management magic quadrant: Customer Relationship Management Daniel D. Prior, Francis Buttle, Stan Maklan, 2024-01-23 This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers. Readers will gain a thorough understanding of the conceptual foundations of CRM, see CRM in practice through illustrative case examples and exercises, and understand how to organise customer data gathering, analysis, and presentation for decision making. The book achieves these outcomes by first considering strategic CRM before moving into operational CRM and, finally, onto analytical aspects of CRM. The fifth edition has been fully updated to include: A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments A greater emphasis on managerial applications of CRM through new content to help guide managers An updated account of new and emerging technologies relevant to CRM Expanded coverage of customer experience (CX), customer engagement (CE), and customer journey management (CJM) Customer Relationship Management is essential reading for advanced undergraduate and postgraduate students studying CRM, Sales Management, Customer Experience Management, and Relationship Marketing, as well as executives who oversee CRM functions. Online resources include an Instructor’s Manual, chapter-by-chapter PowerPoint slides, and a bank of exam questions. |
| field service management magic quadrant: Customer Relationship Management Francis Buttle, Stan Maklan, 2019-04-24 Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition, retention and development. Theoretically sound and managerially relevant, the book is liberally illustrated with examples of technology applications that support marketing, sales and service teams as they interact with customers, but assumes no deep technical knowledge on the reader’s part. The book is structured around three core types of CRM – strategic, operational and analytical – and throughout each chapter, case illustrations of CRM in practice and images of CRM software demystify the technicalities. Ideal as a core textbook for advanced undergraduate and postgraduate students on CRM or related courses such as relationship marketing, digital marketing, customer experience management or key account management, the book is equally valuable to industry professionals, managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing, sales or service management. NEW TO THIS EDITION: New and updated international case illustrations throughout New and updated screenshots from CRM applications Fully updated to reflect the evolving CRM landscape, including extended coverage of: Big data and its influence on CRM Artificial intelligence (AI) Advances in CRM analytics The relationships between CRM and customer experience management The role of social media in customer management strategy Real-time marketing Chatbots and innovative customer self-service Privacy and data security Updated lecturer support materials online |
| field service management magic quadrant: T Bytes Platforms & Applications ITShades.com, 2021-02-02 This document brings together a set of latest data points and publicly available information relevant for Platforms & Applications Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely. |
| field service management magic quadrant: CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century Paul Greenberg, 2004-08-16 Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls. |
| field service management magic quadrant: From Categories to Categorization Rodolphe Durrand, Nina Granqvist, Anna Tyllström, 2017-03-28 This volume brings together some of the world’s leading scholars of market categorization. Together, their contributions depict categorization as both a cognitive and a social process, tightly connected to actors involved, their specific acts, the entity being categorized, and the context and timing which inform these activities. |
| field service management magic quadrant: Business Web Strategy: Design, Alignment, and Application Al-Hakim, Latif, 2008-11-30 This book addresses the gap in business Web strategy through a collection of concentrated managerial issues, gathering the latest theoretical frameworks, case studies, and research pertaining to maximizing the power of the Web--Provided by publisher. |
| field service management magic quadrant: Forbes , 2003 |
| field service management magic quadrant: F & S Index United States Annual , 2006 |
| field service management magic quadrant: Mobile App for Business Up Dmitriy Slinkov, 2014-09-03 Mobile App for Business Up is a digital book that shows you why businesses need mobile apps and what value corporate apps are bringing to business owners, their employees and customers. In this book you may find a lot of recommendations how to make business app without unnecessary investments with optimal budget and maximum result. |
| field service management magic quadrant: Business Week , 2003 |
| field service management magic quadrant: Trailblazer Marc Benioff, Monica Langley, 2019-10-15 NEW YORK TIMES BESTSELLER • The founder and co-CEO of Salesforce delivers an inspiring vision for successful companies of the future—in which changing the world is everyone’s business. “The gold standard on how to use business as a platform for change at this urgent time.”—Ray Dalio, founder of Bridgewater Associates and author of Principles: Life and Work What’s the secret to business growth and innovation and a purpose-driven career in a world that is becoming vastly more complicated by the day? According to Marc Benioff, the answer is embracing a culture in which your values permeate everything you do. In Trailblazer, Benioff gives readers a rare behind-the-scenes look at the inner workings of one of the world’s most admired companies. He reveals how Salesforce’s core values—trust, customer success, innovation, and equality—and commitment to giving back have become the company’s greatest competitive advantage and the most powerful engine of its success. Because no matter what business you’re in, Benioff says, values are the bedrock of a resilient company culture that inspires all employees, at every level, to do the best work of their lives. Along the way, he shares insights and best practices for anyone who wants to cultivate a company culture positioned to thrive in the face of the inevitable disruption ahead. None of us in the business world can afford to sit on the sidelines and ignore what’s going on outside the walls of our workplaces. In the future, profits and progress will no longer be sustainable unless they serve the greater good. Whether you run a company, lead a small team, or have just draped an ID badge around your neck for the first time, Trailblazer reveals how anyone can become an agent of change. Praise for Trailblazer “A guide for what every business and organization must do to thrive in this period of profound political and economic change.”—Jamie Dimon, chairman and CEO of JPMorgan Chase “In Trailblazer, Benioff explores how companies can nurture a values-based culture to become powerful platforms for change.”—Susan Wojcicki, CEO of YouTube |
| field service management magic quadrant: Service And Operations Management Cengiz Haksever, Barry Render, 2017-12-26 The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com. |
| field service management magic quadrant: Principles of Management David S. Bright, Anastasia H. Cortes, Eva Hartmann, 2023-05-16 Black & white print. Principles of Management is designed to meet the scope and sequence requirements of the introductory course on management. This is a traditional approach to management using the leading, planning, organizing, and controlling approach. Management is a broad business discipline, and the Principles of Management course covers many management areas such as human resource management and strategic management, as well as behavioral areas such as motivation. No one individual can be an expert in all areas of management, so an additional benefit of this text is that specialists in a variety of areas have authored individual chapters. |
| field service management magic quadrant: Defying the Limits Montgomery Research, Inc, 2000 |
| field service management magic quadrant: Developments in Information and Knowledge Management Systems for Business Applications Natalia Kryvinska, Michal Greguš, Solomiia Fedushko, 2023-03-18 This book presents a combination of chapters assembled in different fields of expertise. The book examines different aspects of business knowledge from a philosophical and practical standpoint. This data helps modern organizations by providing valuable insights and suggestions for future research and results. The increasing number of business disciplines studied necessitates implementing effective analytics practices within organizations. This book explores disciplinary and multidisciplinary concepts and practical techniques to help analyze the evolving field. |
| field service management magic quadrant: Handbook of Services Marketing and Management Teresa Swartz, Dawn Iacobucci, 2000 This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.' |
| field service management magic quadrant: Software-Defined Wide Area Network Architectures and Technologies Cheng Sheng, Jie Bai, Qi Sun, 2021-05-05 Starting with problems and challenges faced by enterprise WANs, Software-Defined Wide Area Network Architectures and Technologies provides a detailed description of SD-WAN’s background and basic features, as well as the system architecture, operating mechanism, and application scenarios of the SD-WAN solution based on the implementation of Huawei SD-WAN Solution. It also explains key SD-WAN technologies and analyzes real SD-WAN deployment cases, affording readers with design methods and deployment suggestions for the SD-WAN solution. The information presented in this book is easy to understand and very practical. It enables you to become adept in the SD-WAN solution’s implementation and design principles. The book is intended for ICT practitioners, such as network technical support engineers, network administrators, and network planning engineers, to use in studying theory. Furthermore, it serves as reference material for network technology enthusiasts. Authors Cheng Sheng is the Chief Architect of Huawei’s SD-WAN Solution. He has nearly 20 years of experience in network product and solution design, as well as extensive expertise in product design and development, network planning and design, and network engineering project implementation. Jie Bai is an Architect of Huawei’s SD-WAN Solution. He is well versed in Huawei security products and SD-WAN Solution and has written books such as Huawei Firewall Technology Talk as well as Huawei Anti-DDoS Technology Talk. Qi Sun is a Senior Information Architect of Huawei, and he is knowledgeable in Huawei SD-WAN Solution, CloudVPN Solution, and Cloud Management Solution. He also participated in the information architecture design and delivery of multiple solutions. |
| field service management magic quadrant: Public Cloud Potential in an Enterprise Environment Niklas Feil, |
| field service management magic quadrant: Microsoft Dynamics 365 Extensions Cookbook Rami Mounla, 2017-06-07 More than 80 recipes to help you leverage the various extensibility features available for Microsoft Dynamics and solve problems easily About This Book Customize, configure, and extend the vanilla features of Dynamics 365 to deliver bespoke CRM solutions fit for any organization Implement business logic using point-and-click configuration, plugins, and client-side scripts with MS Dynamics 365 Built a DevOps pipeline as well as Integrate Dynamics 365 with Azure and other platforms Who This Book Is For This book is for developers, administrators, consultants, and power users who want to learn about best practices when extending Dynamics 365 for enterprises. You are expected to have a basic understand of the Dynamics CRM/365 platform. What You Will Learn Customize, configure, and extend Microsoft Dynamics 365 Create business process automation Develop client-side extensions to add features to the Dynamics 365 user interface Set up a security model to securely manage data with Dynamics 365 Develop and deploy clean code plugins to implement a wide range of custom behaviors Use third-party applications, tools, and patterns to integrate Dynamics 365 with other platforms Integrate with Azure, Java, SSIS, PowerBI, and Octopus Deploy Build an end-to-end DevOps pipeline for Dynamics 365 In Detail Microsoft Dynamics 365 is a powerful tool. It has many unique features that empower organisations to bridge common business challenges and technology pitfalls that would usually hinder the adoption of a CRM solution. This book sets out to enable you to harness the power of Dynamics 365 and cater to your unique circumstances. We start this book with a no-code configuration chapter and explain the schema, fields, and forms modeling techniques. We then move on to server-side and client-side custom code extensions. Next, you will see how best to integrate Dynamics 365 in a DevOps pipeline to package and deploy your extensions to the various SDLC environments. This book also covers modern libraries and integration patterns that can be used with Dynamics 365 (Angular, 3 tiers, and many others). Finally, we end by highlighting some of the powerful extensions available. Throughout we explain a range of design patterns and techniques that can be used to enhance your code quality; the aim is that you will learn to write enterprise-scale quality code. Style and approach This book takes a recipe-based approach, delivering practical examples and use cases so that you can identify the best possible approach to extend your Dynamics 365 deployment and tackle your specific business problems. |
| field service management magic quadrant: Configuring Internal Controls for Software as a Service Chong Ee, 2018-09-12 This book taps into an inherent paradox: with the ease of reliance on external, cloud providers to provide robust functionality and regular enhancements comes, as their very own audited service organization control (SOC) reports are quick to point out, the need for client organizations to devise and sustain a system of effective internal controls. By addressing the practitioner in the field, it provides tangible, cost effective and thus pragmatic means to mitigate key risks whilst leveraging built-in cloud capabilities and overarching principles of effective system design. |
| field service management magic quadrant: The ITSM Process Design Guide Donna Knapp, 2010-08-15 The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. |
| field service management magic quadrant: Effective Succession Planning William Rothwell, 2010-04-21 William Rothwell honored with the ASTD Distinguished Contribution Award in Workplace Learning and Performance. The definitive guide to a timely and timeless topic-- now fully revised and updated. As baby boomers continue to retire en masse from executive suites, managerial offices, and specialized or technical jobs, the question is—who will take their places? This loss of valuable institutional memory has made it apparent that no organization can afford to be without a strong succession program. Now in its fourth edition, Effective Succession Planning provides the tools organizations need to establish, revitalize, or revise their own succession planning and management (SP&M) programs. The book has been fully updated to address challenges brought on by sea changes such as globalization, recession, technology, and the aftereffects of the terror attacks. It features new sections on identifying and assessing competencies and future needs; management vs. technical succession planning; and ethics and conduct; and new chapters on integrating recruitment and retention strategies with succession planning programs. This edition incorporates the results of two extensive new surveys, and includes a Quick Start guide to help begin immediate implementation as well as a CD-ROM packed with assessments, checklists, customizable guides, and other practical tools. |
| field service management magic quadrant: Field Artillery Manual Cannon Gunnery Department of the Army, 2017-08-19 Training Circular (TC) 3-09.81, Field Artillery Manual Cannon Gunnery, sets forth the doctrine pertaining to the employment of artillery fires. It explains all aspects of the manual cannon gunnery problem and presents a practical application of the science of ballistics. It includes step-by-step instructions for manually solving the gunnery problem which can be applied within the framework of decisive action or unified land operations. It is applicable to any Army personnel at the battalion or battery responsible to delivered field artillery fires. The principal audience for ATP 3-09.42 is all members of the Profession of Arms. This includes field artillery Soldiers and combined arms chain of command field and company grade officers, middle-grade and senior noncommissioned officers (NCO), and battalion and squadron command groups and staffs. This manual also provides guidance for division and corps leaders and staffs in training for and employment of the BCT in decisive action. This publication may also be used by other Army organizations to assist in their planning for support of battalions. This manual builds on the collective knowledge and experience gained through recent operations, numerous exercises, and the deliberate process of informed reasoning. It is rooted in time-tested principles and fundamentals, while accommodating new technologies and diverse threats to national security. |
| field service management magic quadrant: Developing an Enterprise Continuity Program Sergei Petrenko, 2022-09-01 The book discusses the activities involved in developing an Enterprise Continuity Program (ECP) that will cover both Business Continuity Management (BCM) as well as Disaster Recovery Management (DRM). The creation of quantitative metrics for BCM are discussed as well as several models and methods that correspond to the goals and objectives of the International Standards Organisation (ISO) Technical Committee ISO/TC 292 Security and resilience”. Significantly, the book contains the results of not only qualitative, but also quantitative, measures of Cyber Resilience which for the first time regulates organizations’ activities on protecting their critical information infrastructure. The book discusses the recommendations of the ISO 22301: 2019 standard “Security and resilience — Business continuity management systems — Requirements” for improving the BCM of organizations based on the well-known “Plan-Do-Check-Act” (PDCA) model. It also discusses the recommendations of the following ISO management systems standards that are widely used to support BCM. The ISO 9001 standard Quality Management Systems; ISO 14001 Environmental Management Systems; ISO 31000 Risk Management, ISO/IEC 20000-1 Information Technology - Service Management, ISO/IEC 27001 Information Management security systems”, ISO 28000 “Specification for security management systems for the supply chain”, ASIS ORM.1-2017, NIST SP800-34, NFPA 1600: 2019, COBIT 2019, RESILIA, ITIL V4 and MOF 4.0, etc. The book expands on the best practices of the British Business Continuity Institute’s Good Practice Guidelines (2018 Edition), along with guidance from the Disaster Recovery Institute’s Professional Practices for Business Continuity Management (2017 Edition). Possible methods of conducting ECP projects in the field of BCM are considered in detail. Based on the practical experience of the author there are examples of Risk Assessment (RA) and Business Impact Analysis (BIA), examples of Business Continuity Plans (BCP) & Disaster Recovery Plans (DRP) and relevant BCP & DRP testing plans. This book will be useful to Chief Information Security Officers, internal and external Certified Information Systems Auditors, senior managers within companies who are responsible for ensuring business continuity and cyber stability, as well as teachers and students of MBA’s, CIO and CSO programs. |
| field service management magic quadrant: Geographical Information Systems Theory, Applications and Management Lemonia Ragia, Robert Laurini, Jorge Gustavo Rocha, 2018-12-29 This book constitutes the thoroughly refereed proceedings of the Third International Conference on Geographical Information Theory, Application and Management, GISTAM 2017, held in Porto, Portugal, in April 2017. The 11 full papers presented were carefully reviewed and selected from 70 submissions. The papers are centered around photogrammetry, spatio-temporal data acquisition, spectroscopy and spectroradiometry, hyperspectral imaging, Earth observation and satellite data, computational geometry, web applications, geographic information retrieval, urban and regional planning. |
| field service management magic quadrant: Soft Computing Principles and Integration for Real-Time Service-Oriented Computing Punit Gupta, Dinesh Kumar Saini, Kashif Zia, 2024-03-22 In recent years, soft computing techniques have emerged as a successful tool to understand and analyze the collective behavior of service- oriented computing software. Algorithms and mechanisms of self- organization of complex natural systems have been used to solve problems, particularly in complex systems, which are adaptive, ever- evolving, and distributed in nature across the globe. What fits more perfectly into this scenario other than the rapidly developing era of Fog, IoT, and Edge computing environment? Service- oriented computing can be enhanced with soft computing techniques embedded inside the Cloud, Fog, and IoT systems. Soft Computing Principles and Integration for Real-Time Service-Oriented Computing explores soft computing techniques that have wide application in interdisciplinary areas. These soft computing techniques provide an optimal solution to the optimization problem using single or multiple objectives.The book focuses on basic design principles and analysis of soft computing techniques. It discusses how soft computing techniques can be used to improve quality-of-service in serviceoriented architectures. The book also covers applications and integration of soft computing techniques with a service- oriented computing paradigm. Highlights of the book include: A general introduction to soft computing An extensive literature study of soft computing techniques and emerging trends Soft computing techniques based on the principles of artificial intelligence, fuzzy logic, and neural networks The implementation of SOC with a focus on service composition and orchestration, quality of service (QoS) considerations, security and privacy concerns, governance challenges, and the integration of legacy systems The applications of soft computing in adaptive service composition, intelligent service recommendation, fault detection and diagnosis, SLA management, and security Such principles underlying SOC as loose coupling, reusability, interoperability, and abstraction An IoT based framework for real time data collection and analysis using soft computing |
| field service management magic quadrant: DICOM Structured Reporting David A. Clunie, 2000 |
| field service management magic quadrant: SAP C/4HANA Sanjjeev K. Singh, Drew Messinger-Michaels, Sven Feurer, Thomas Vetter, 2019 |
| field service management magic quadrant: Think Like a UX Researcher David Travis, Philip Hodgson, 2019-01-10 Think Like a UX Researcher will challenge your preconceptions about user experience (UX) research and encourage you to think beyond the obvious. You’ll discover how to plan and conduct UX research, analyze data, persuade teams to take action on the results and build a career in UX. The book will help you take a more strategic view of product design so you can focus on optimizing the user’s experience. UX Researchers, Designers, Project Managers, Scrum Masters, Business Analysts and Marketing Managers will find tools, inspiration and ideas to rejuvenate their thinking, inspire their team and improve their craft. Key Features A dive-in-anywhere book that offers practical advice and topical examples. Thought triggers, exercises and scenarios to test your knowledge of UX research. Workshop ideas to build a development team’s UX maturity. War stories from seasoned researchers to show you how UX research methods can be tailored to your own organization. |
| field service management magic quadrant: Domain-Specific Conceptual Modeling Dimitris Karagiannis, Moonkun Lee, Knut Hinkelmann, Wilfrid Utz, 2022-03-10 This book demonstrates the significance of domain-specific conceptual modeling through new research and development approaches that are manifested in each of the chapters. They include novel modelling methods and tools that emphasize the recent results accomplished and their adequacy to assess specific aspects of a domain. Each chapter offers detailed instructions on how to build models in a particular domain, such as product-service engineering, enterprise engineering, digital business ecosystems, and enterprise modelling and capability management. All chapters are enriched with case studies, related information, and tool implementations. The tools are based on the ADOxx metamodelling platform and are provided free of charge via OMiLAB. Furthermore, the book emphasizes possible future developments and potential research directions. The collection of works presented here will benefit experts and practitioners from academia and industry alike, including members of the conceptual modeling community as well as lecturers and students. |
| field service management magic quadrant: Planning and Scheduling Optimization Farouk Yalaoui, Taha Arbaoui, Yassine Ouazene, 2021-11-05 Although planning and scheduling optimization have been explored in the literature for many years now, it still remains a hot topic in the current scientific research. The changing market trends, globalization, technical and technological progress, and sustainability considerations make it necessary to deal with new optimization challenges in modern manufacturing, engineering, and healthcare systems. This book provides an overview of the recent advances in different areas connected with operations research models and other applications of intelligent computing techniques used for planning and scheduling optimization. The wide range of theoretical and practical research findings reported in this book confirms that the planning and scheduling problem is a complex issue that is present in different industrial sectors and organizations and opens promising and dynamic perspectives of research and development. |
| field service management magic quadrant: WorkInspired: How to Build an Organization Where Everyone Loves to Work Aron Ain, 2018-10-05 Axiom Business Book Award Silver Medalist in Leadership • Soundview Best Business BookA “Highest Rated CEO” who has transformed his organization into a billion-dollar company and a “Top Place to Work” shows leaders how truly prioritizing employees isn’t just good for employees—it’s good for business. Imagine a company where everybody loves to work, where employees feel not just “satisfied” but truly cared for, respected, and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation, and overall performance. Aron Ain, the award-winning CEO of Kronos, a global provider of workforce management and human capital management cloud solutions, believes that anything is possible when people are inspired. By embracing employee development and engagement as a growth strategy, Ain transformed his company’s culture and built a billion-dollar business. This book takes leaders and managers inside Kronos’s highly admired WorkInspired culture, showing them the surprisingly simple rules to follow to replicate that success. Ain’s inspiring guide reveals the best practices that have earned Kronos distinctions on coveted lists, such as Glassdoor’s 100 Best Places to Work, Fortune’s 100 Best Companies to Work For, Forbes’s America’s Best Employers, and the Boston Globe’s Top Places to Work. These include over-communicating and truth-telling, trusting your people again and again, holding managers accountable for being great at what they do, allowing employees flexible schedules and open vacation time, challenging your people to put the company out of business with new and revolutionary ideas, and welcoming back boomerang employees. Many executives talk about how “their people are their greatest asset.” Ain challenges leaders to “walk the talk” and put people first, whether they oversee a team of five or an organization of 500,000. When they do, employees won’t be the only ones who thank them. Customers and shareholders will, too. |
| field service management magic quadrant: Clinical Case Studies for the Family Nurse Practitioner Leslie Neal-Boylan, 2011-11-28 Clinical Case Studies for the Family Nurse Practitioner is a key resource for advanced practice nurses and graduate students seeking to test their skills in assessing, diagnosing, and managing cases in family and primary care. Composed of more than 70 cases ranging from common to unique, the book compiles years of experience from experts in the field. It is organized chronologically, presenting cases from neonatal to geriatric care in a standard approach built on the SOAP format. This includes differential diagnosis and a series of critical thinking questions ideal for self-assessment or classroom use. |
| field service management magic quadrant: Customer Relationship Management Francis Buttle, 2009 This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims. |
| field service management magic quadrant: Service Management James A. Fitzsimmons, Mona J. Fitzsimmons, 2004 |
FIELD Definition & Meaning - Merriam-Webster
The meaning of FIELD is an open land area free of woods and buildings. How to use field in a sentence.
Field - Wikipedia
Field (physics), a mathematical construct for analysis of remote effects Electric field, term in physics to describe the energy that surrounds electrically charged particles; Magnetic field, …
FIELD | English meaning - Cambridge Dictionary
FIELD definition: 1. an area of land, used for growing crops or keeping animals, usually surrounded by a fence: 2. a…. Learn more.
Field - definition of field by The Free Dictionary
field - somewhere (away from a studio or office or library or laboratory) where practical work is done or data is collected; "anthropologists do much of their work in the field"
Field - Definition, Meaning & Synonyms - Vocabulary.com
A type of business or area of study is a field. All the subjects you study in school are different fields of study. Baseball players field a ball, and you need nine players to field a team.
field noun - Definition, pictures, pronunciation and usage notes ...
Definition of field noun in Oxford Advanced American Dictionary. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Toggle navigation
Field Definition & Meaning - YourDictionary
Field definition: A range, area, or subject of human activity, interest, or knowledge.
field - WordReference.com Dictionary of English
a sphere of activity, interest, etc., esp. within a particular business or profession: the field of teaching; the field of Shakespearean scholarship. the area or region drawn on or serviced by a …
What does field mean? - Definitions.net
Definition of field in the Definitions.net dictionary. Meaning of field. What does field mean? Information and translations of field in the most comprehensive dictionary definitions resource …
FIELD definition and meaning | Collins English Dictionary
A field is an area of land or sea bed under which large amounts of a particular mineral have been found.
FIELD Definition & Meaning - Merriam-Webster
The meaning of FIELD is an open land area free of woods and buildings. How to use field in a sentence.
Field - Wikipedia
Field (physics), a mathematical construct for analysis of remote effects Electric field, term in physics to …
FIELD | English meaning - Cambridge Dictionary
FIELD definition: 1. an area of land, used for growing crops or keeping animals, usually surrounded by a fence: 2. a…. …
Field - definition of field by The Free Dictionary
field - somewhere (away from a studio or office or library or laboratory) where practical work is done or data is …
Field - Definition, Meaning & Synonyms - Vocabulary.com
A type of business or area of study is a field. All the subjects you study in school are different fields of study. …
