Advertisement
| financial services call center: Creating Value in Financial Services Edward L. Melnick, Praveen R. Nayyer, Michael L. Pinedo, Sridhar Seshadri, 2012-12-06 Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment. |
| financial services call center: Strategic Customer Service John A. GOODMAN, 2009-05-13 The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line. |
| financial services call center: Call Center Savvy Keith Dawson, 1999-01-06 It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f |
| financial services call center: Operations in Financial Services Michael Pinedo, Yuqian Xu, 2017-12-21 Operations in Financial Services establishes a framework for this research area from an operations management perspective. The first section presents an introduction and provides an overview of the topic. The second section establishes links between the current state of the art in relevant areas of operations management and operations research and three of the more important aspects of operations in financial services - (i) financial product design and testing, (ii) process delivery design, and (iii) process delivery management. The third section focuses on the current issues that are important in the financial services operations area. These issues center primarily on mobile online banking and trading in a global environment. The fourth section discusses operational risk aspects of financial services. The final section concludes with a discussion on research directions that may become of interest in the future. |
| financial services call center: Financial Services Information Systems Jessica Keyes, 2000-03-24 The calculus of IT support for the banking, securities, and insurance industries has changed dramatically and rapidly over the past few years. Consolidation and deregulation are creating opportunities and challenges never before seen. Unheard of just a few years ago, e-commerce has given birth to new infrastructures and departments needed to support them. And the Internet/Intranet/Extranet triple-whammy is the most critical component of most financial IT shops. At the same time, new intelligent agents stand ready to take on such diverse functions as customer profiling and data mining. Get a handle on all these new and newer ripples with Financial Services Information Systems. Here, in this exhaustive new guide and reference book, industry guru Jessica Keyes gives you the no-nonsense scoop on not just the tried and true IT tools of today, but also the up-and-coming hot technologies of tomorrow, and how to plan for them. Financial Services Information Systems addresses challenges and solutions associated with: supporting the self-service revolution by servicing kiosks and ATMs efficiently and economically, straight-through processing for the securities industry, outsourcing business communications in the insurance industry, distributed integration as a cost-effective alternative to data warehousing, and putting inbound fax automation to work in financial organizations. |
| financial services call center: The Call Center Handbook Keith Dawson, 2003-11-20 Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im |
| financial services call center: The Call Center Dictionary Madeline Bodin, 2002-01-03 Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, |
| financial services call center: Financial Services Sector Protection and Homeland Security Frank R. Spellman, 2019-08-09 The financial services sector is critical to the economy and represents a vital component of our nation’s critical infrastructure. It includes thousands of depository institutions, providers of investment products, insurance companies, and credit and financing organizations. A terrorist attack affecting the this sector would have a devastating impact. Financial Services Sector Protection and Homeland Security provides readers with an understanding of the challenges and potential threats faced by the financial services sector. This bookpresents commonsense methodologies to help safeguard this sector in a straightforward but engaging manner. It was written in response to the critical needs of financial planners, management analysts, law enforcement and security specialists, and anyone with a general interest in the security of the financial services sector. Other books in the Critical Infrastructure and Homeland Security Series include: Dam Sector Protection and Homeland Security Energy Infrastructure Protection and Homeland Security Food Supply Protection and Homeland Security Transportation Protection and Homeland Security Government Facilities Protection and Homeland Security Information Technology Protection and homeland Security |
| financial services call center: Service Systems Management and Engineering Ching M. Chang, 2010-04-26 The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the Three-Decker Leadership Architecture, including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement. |
| financial services call center: Call Centers and the Global Division of Labor Andrew J.R. Stevens, 2014-03-26 Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and offshore labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies. |
| financial services call center: Financial Services and General Government Appropriations for 2016 United States. Congress. House. Committee on Appropriations. Subcommittee on Financial Services and General Government, 2015 |
| financial services call center: Plunkett's Outsourcing & Offshoring Industry Almanac: Outsourcing and Offshoring Industry Market Research, Statistics, Trends & Leading Companies Jack W. Plunkett, 2007-07 Contains trends, statistical tables, and an industry glossary. This almanac presents over 300 profiles of outsourcing and offshoring industry firms. It also includes addresses, phone numbers, and executives. |
| financial services call center: Financial Services and General Government Appropriations for 2015 United States. Congress. House. Committee on Appropriations. Subcommittee on Financial Services and General Government, 2014 |
| financial services call center: Low-Wage America Eileen Appelbaum, Annette Bernhardt, Richard J. Murnane, 2003-09-04 About 27.5 million Americans—nearly 24 percent of the labor force—earn less than $8.70 an hour, not enough to keep a family of four out of poverty, even working full-time year-round. Job ladders for these workers have been dismantled, limiting their ability to get ahead in today's labor market. Low-Wage America is the most extensive study to date of how the choices employers make in response to economic globalization, industry deregulation, and advances in information technology affect the lives of tens of millions of workers at the bottom of the wage distribution. Based on data from hundreds of establishments in twenty-five industries—including manufacturing, telecommunications, hospitality, and health care—the case studies document how firms' responses to economic restructuring often results in harsh working conditions, reduced benefits, and fewer opportunities for advancement. For instance, increased pressure for profits in newly consolidated hotel chains has led to cost-cutting strategies such as requiring maids to increase the number of rooms they clean by 50 percent. Technological changes in the organization of call centers—the ultimate disposable workplace—have led to monitoring of operators' work performance, and eroded job ladders. Other chapters show how the temporary staffing industry has provided paths to better work for some, but to dead end jobs for many others; how new technology has reorganized work in the back offices of banks, raising skill requirements for workers; and how increased competition from abroad has forced U.S. manufacturers to cut costs by reducing wages and speeding production. Although employers' responses to economic pressures have had a generally negative effect on frontline workers, some employers manage to resist this trend and still compete successfully. The benefits to workers of multi-employer training consortia and the continuing relevance of unions offer important clues about what public policy can do to support the job prospects of this vast, but largely overlooked segment of the American workforce. Low-Wage America challenges us to a national self-examination about the nature of low-wage work in this country and asks whether we are willing to tolerate the profound social and economic consequences entailed by these jobs. A Volume in the Russell Sage Foundation Case Studies of Job Quality in Advanced Economies |
| financial services call center: Call Center Operation Duane Sharp, 2003-04-14 Complete coverage of the critical issues to set up, manage and efficiently maintain a call center. |
| financial services call center: Work and Life Integration Ellen Ernst Kossek, Susan J. Lambert, 2004-12-13 Work-family researchers have had much success in encouraging both organizations and individuals to recognize the importance of achieving greater balance in life. Work and Life Integration addresses the intersect between work, life, and family in new and interesting ways. It discusses current challenges in dealing with work-life integration issues and sets the stage for future research agendas. The book enlightens the research community and informs the public debates on how workplaces can be made more family sensitive by providing contributions from psychologists, sociologists, and economists who have not shied away from asserting the policy implications of their findings. This text appeals to both practitioners and academics interested in seeking ways to create meaningful lives. |
| financial services call center: Service Science in China Jiazhen Huo, Zhisheng Hong, 2013-01-06 A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy. |
| financial services call center: Financial Services and General Government Appropriations for 2016: Consumer Product Safety Commission; Federal Communications Commission; Securities and Exchange Commission; Statements for the record United States. Congress. House. Committee on Appropriations. Subcommittee on Financial Services and General Government, 2015 |
| financial services call center: Occupational Outlook Handbook Us Dept of Labor, 2008-02-06 Career guidance, put out by the U. S. Department of Labor. |
| financial services call center: Low-Wage Work in Denmark Niels Westergaard-Nielsen, 2008-04-03 The Danish economy offers a dose of American labor market flexibility inside a European welfare state. The Danish government allows employers a relatively high level of freedom to dismiss workers, but also provides generous unemployment insurance. Widespread union coverage and an active system of collective bargaining help regulate working conditions in the absence of strong government regulation. Denmark's rate of low-wage work—8.5 percent—is the lowest of the five countries under analysis. In Low-Wage Work in Denmark, a team of Danish researchers combines comprehensive national registry data with detailed case studies of five industries to explore why low-end jobs are so different in Denmark. Some jobs that are low-paying in the United States, including hotel maids and meat processors, though still demanding, are much more highly compensated in Denmark. And Danes, unlike American workers, do not stay in low-wage jobs for long. Many go on to higher paying jobs, while a significant minority ends up relying temporarily on income support and benefits sustained by one of the highest tax rates in the world. Low-Wage Work in Denmark provides an insightful look at the particularities of the Danish labor market and the lessons it holds for both the United States and the rest of Europe. A Volume in the Russell Sage Foundation Case Studies of Job Quality in Advanced Economies |
| financial services call center: Call Center Performance Enhancement Using Simulation and Modeling Jon Anton, Vivek Bapat, Bill Hall, 1999 The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres. |
| financial services call center: Plunkett's Outsourcing & Offshoring Industry Almanac Jack W. Plunkett, 2008-06 Market research guide to the outsourcing and offshoring industry a tool for strategic planning, competitive intelligence, employment searches or financial research. Contains trends, statistical tables, and an industry glossary. Over 300 one page profiles of Outsourcing Offshoring Industry Firms - includes addresses, phone numbers, executive names. |
| financial services call center: Linguistic Ethnography of a Multilingual Call Center Johanna Woydack, 2018-09-24 This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology. |
| financial services call center: The Directory of Online Banking & Financial Services , 2000 |
| financial services call center: The Real-Time Contact Center Donna Fluss, 2005 The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues. |
| financial services call center: Big Data Revolution Rob Thomas, Patrick McSharry, 2015-01-05 Exploit the power and potential of Big Data to revolutionize business outcomes Big Data Revolution is a guide to improving performance, making better decisions, and transforming business through the effective use of Big Data. In this collaborative work by an IBM Vice President of Big Data Products and an Oxford Research Fellow, this book presents inside stories that demonstrate the power and potential of Big Data within the business realm. Readers are guided through tried-and-true methodologies for getting more out of data, and using it to the utmost advantage. This book describes the major trends emerging in the field, the pitfalls and triumphs being experienced, and the many considerations surrounding Big Data, all while guiding readers toward better decision making from the perspective of a data scientist. Companies are generating data faster than ever before, and managing that data has become a major challenge. With the right strategy, Big Data can be a powerful tool for creating effective business solutions – but deep understanding is key when applying it to individual business needs. Big Data Revolution provides the insight executives need to incorporate Big Data into a better business strategy, improving outcomes with innovation and efficient use of technology. Examine the major emerging patterns in Big Data Consider the debate surrounding the ethical use of data Recognize patterns and improve personal and organizational performance Make more informed decisions with quantifiable results In an information society, it is becoming increasingly important to make sense of data in an economically viable way. It can drive new revenue streams and give companies a competitive advantage, providing a way forward for businesses navigating an increasingly complex marketplace. Big Data Revolution provides expert insight on the tool that can revolutionize industries. |
| financial services call center: The Routledge Companion to Financial Services Marketing Tina Harrison, Hooman Estelami, 2014-12-05 Interest in Financial Services Marketing has grown hugely over the last few decades, particularly since the financial crisis, which scarred the industry and its relationship with customers. It reflects the importance of the financial services industry to the economies of every nation and the realisation that the consumption and marketing of financial services differs from that of tangible goods and indeed many other intangible services. This book is therefore a timely and much needed comprehensive compendium that reflects the development and maturation of the research domain, and pulls together, in a single volume, the current state of thinking and debate. The events associated with the financial crisis have highlighted that there is a need for banks and other financial institutions to understand how to rebuild trust and confidence, improve relationships and derive value from the marketing process. Edited by an international team of experts, this book will provide the latest thinking on how to manage such challenges and will be vital reading for students and lecturers in financial services marketing, policy makers and practitioners. |
| financial services call center: Vault Guide to the Top Financial Services Employers Derek Loosvelt, 2006 From the author of the Vault Guide to the Top 50 Banking Employers, now in its 9th edition, this Guide profiles 55 employers, including American Express, AIG, Capital One, Fidelity, FleetBoston, GE Capital, Prudential, Vanguard Group, and Visa. The inside scoop on what it's like to work and what it takes to get hired there. Based on interviews and surveys of actual employees. |
| financial services call center: Financial Services and General Government Appropriations for 2017: District of Columbia FY 2017 budget justifications: District of Columbia FY 2017 budget justification; District of Columbia courts; Court Services and Offender Supervision Agency; the Public Defender Service for the District of Columbia United States. Congress. House. Committee on Appropriations. Subcommittee on Financial Services and General Government, 2016 |
| financial services call center: Customer Service Best Practices Ron Zemke, 1998 |
| financial services call center: Work at Home with a Real Online Job AnnaMaria Bliven, 2016-03-02 Find the Job You Want . . . Today! Are you a work at home mom or dad, retiree, or disabled person hoping to earn a little extra to make ends meet? Are you seeking a legitimate, rewarding online job you can do from home? Do you dream of being in charge of your own schedule, income, advancement . . . destiny? If you said yes to any of these questions, this book is for you! In Work at Home with a Real Job Online you can find just the right job, schedule, income, and future with the help of a leading expert in the field of online job success and prosperity, AnnaMaria Bliven. Known as the “Prosperity Princess” by thousands of people she has helped, Bliven has poured her latest and greatest practical, proven-effective insights into this one information-packed (no filler), easy-to-use volume. In these pages you’ll find: • Hundreds of real jobs with quality companies at your fingertips! • Pro tips and advice on how to find these jobs, get hired, keep the job you find and advance in it! • Opportunities for people of all ages and stages: teenagers, college students, work at home moms and dads, military veterans, retirees, the disabled, those with background/credit issues, and more. • Positions to match just about any interest, passion, potential, or skill set: game tester, customer service agent, educator, data entry specialist, nurse, medical coding specialist, transcriptionist, translator, interpreter, artist, writer, computer technologist, and many more. Get your copy of Work at Home with a Real Job Online today . . . start working tomorrow! |
| financial services call center: Telecom Management for Call Centers Luiz Augusto de Carvalho, Olavo Alves Jr., 2011-11-02 Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the telecom manager; the techniques described here are practical and easily applicable, focusing on the issues the telecom manager faces in his or her daily operational work. The lessons learned by the professionals in this growing field are not often documented and shared. This guide provides documentation of this practical knowledge in a single volume, presented by telecom professionals Luiz Augusto de Carvalho and Olavo Alves Jr. It offers a general view of how telecom infrastructures in large call-centers should be planned, priced, negotiated and managed. It examines call-center operations and provides guidelines for cost management; traffic management; call-center infrastructure; transport networks; GSM gateways deployment; billing systems and auditing; dialer deployment. Carvalho and Alves also explore how to do the necessary calculations, prepare and use traffic matrixes, and map and analyze call-center traffic, including relevant case studies for all issues. Put your call center on the path to success using the advice and methods offered in Telecom Management for Call Centers. |
| financial services call center: Banking Strategies Beyond 2000 Anthony Gandy, 2014-06-23 The world's banking systems could not exist without the sophisticated technology that now forms its base. But systems age, software becomes outdated, and customer service then suffers and new product introductions are delayed. Banking Strategies Beyond 2000 is not just a review of available banking technology; rather, it is a practical and impartial review of how financial services and banking institutions can re-evaluate strategies and incorporate new technology and systems in order to enhance productivity, improve customer service, build new business, and improve the bottom line overall. |
| financial services call center: Handbook of Technology in Financial Services Jessica Keyes, 1998-12-18 The calculus of IT support for the banking, securities and insurance industries has changed dramatically and rapidly over the past few years. Unheard of just a few years ago, corporate intranets are now used for everything from job postings to enhanced team communications. Whole new departments are being created to support e-commerce. And the Internet/Intranet/Extranet triple-whammy is the most critical component of most financial IT shops. At the same time, new intelligent agents stand ready to take on such diverse functions as customer profiling and data mining. Get a handle on all these new and newer ripples with Handbook of Technology in Financial Services. Here, in this exhaustive new guide and reference book, industry guru Jessica Keyes gives you the no-nonsense scoop on not just the tried and true IT tools of today, but also the up-and-coming hot technologies of tomorrow, and how to plan for them. Keyes gives you extensive, example-driven explanations of such topics as: digital check imaging and Internet-based billing e-commerce and Internet banking portfolio management systems for the 21st century GIS technology in financial services and much more. Focusing on problems from both a technology perspective and a business perspective, the Handbook also addresses challenges and solutions associated with: supporting the self-service revolution by servicing kiosks and ATMs efficiently and economically straight-through processing for the securities industry outsourcing business communications in the insurance industry distributed integration as a cost-effective alternative to data warehousing and putting inbound fax automation to work in financial organizations. Packed with real-world case-studies and practical solutions to problems confronting financial services IT managers every day of the week, Handbook of Technology in Financial Services covers everything from system security to IT support for the Web marketing of financial services. In short, it is a compendium of essential information no professional can afford to be without. |
| financial services call center: Harnessing Globalization Roy C. Nelson, 2015-10-29 How can countries in the underdeveloped world position themselves to take best advantage of the positive economic benefits of globalization? One avenue to success is the harnessing of foreign direct investment (FDI) in the “nontraditional” forms of the high-technology and service sectors, where an educated workforce is essential and the spillover effects to other sectors are potentially very beneficial. In this book, Roy Nelson compares efforts in three Latin American countries—Brazil, Chile, and Costa Rica—to attract nontraditional FDI and analyzes the reasons for their relative success or failure. As a further comparison, he uses the successes of FDI promotion in Ireland and Singapore to help refine the analysis. His study shows that two factors, in particular, are critical. First is the government’s autonomy from special interest groups, both domestic and foreign, arising from the level of political security enjoyed by government leaders. The second factor is the government’s ability to learn about prospective investors and the inducements that are most important to them—what he calls “transnational learning capacity.” Nelson draws lessons from his analysis for how governments might develop more effective strategies for attracting nontraditional FDI. |
| financial services call center: Plunkett's Telecommunications Industry Almanac Jack W. Plunkett, 2008-08 A market research guide to the telecommunications industry. It offers a tool for strategic planning, competitive intelligence, employment searches or financial research. It includes a chapter of trends, statistical tables, and an industry-specific glossary. It provides profiles of the 500 biggest, companies in the telecommunications industry. |
| financial services call center: The Oxford Handbook of Offshoring and Global Employment Ashok Bardhan, Dwight M. Jaffee, Cynthia A. Kroll, 2013-04-09 The Oxford Handbook of Offshoring and Global Employment deals with a key issue of our time: How do globalization, economic growth and technological developments interact to impact employment? The book brings together eminent authors from a wide range of countries around the world, drawing on their diverse academic and policymaking backgrounds, and specific national or regional settings to assess how global economic changes have affected employment opportunities. The book is unique in a number of ways - It has a global reach, presenting analyses and viewpoints from both developed and developing countries, from all continents; its timing and context is particularly instructive, since most papers are located in the aftermath of the global financial crisis; and it addresses a wide range of questions-How do different types of offshoring and global linkages impact employment? How is the skill mix of the labor force impacted by globalization? How do institutional structures and regulations influence the outcome of globalization in developed and developing countries? Individual chapters analyze how the impact of global linkages on national economies is mediated through a number of structural aspects of the economy - its institutional and industrial structure, its resource base, its predominant firm type, its comparative advantage, and its regulatory practices. The chapters in the book cover both manufacturing and services sectors, and many chapters also address policy issues regarding innovation and job creation. |
| financial services call center: Designing the Best Call Center for Your Business Brendan Read, 2005-01-02 Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f |
| financial services call center: Next Generation Data Centers in Financial Services Tony Bishop, 2009-09-02 Financial markets are witnessing an unprecedented explosion in the availability of data, and the firms that survive will be able to leverage this information to increase their profit and expand their opportunities in a global world. Financial firms have two options: to build their own data centers or to outsource them to hosting services such as Google and Amazon ‘cloud’ services. While outsourcing data centers is a trend for small firms, it is not applicable to bigger firms who want more control over their huge amounts of data. Large firms thus build their own data centers. In such an environment, the CIO’s ability is crucial to lead an effective data strategy to capture, process and connect data to all the relevant lines of business. At the core of this strategy lies the data center – the repository of all information. In recognition of the importance of information, firms are rushing to invest in data centers, but they are finding that just throwing technology at the problem is not good enough. Despite the investments, data centers prove frustrating in terms of inefficiencies and rising costs, directly cutting into the profitability of lines of business that they serve. While there are books that discuss the mechanics, hardware and technicalities of data centers, no book has yet made the connection between enterprise strategy and data center investment, design and management. This book is a solution driven book for management demonstrating how to leverage technology to manage the seemingly infinite amount of data available today. Each chapter offers cutting-edge management and technology solutions to effectively manage data through data centers. • Feature: Presents cutting-edge technology solutions not available in one place until now • Benefit: Saves time going to numerous websites, calling vendors, going to conferences • Feature: Includes step-by-step instructions on how to implement a data center strategy based on the author’s recent success with Wachovia’s data center • Benefit: Readers can follow these steps with confidence that they will work and not have to re-invent the wheel • Feature: Demonstrates how business and IT can be aligned in financial services • Benefit: Demonstrating this alignment is crucial for any proposal for IT related resources today |
| financial services call center: Review of Technologies and Disruptive Business Strategies Rahul Pratap Singh Kaurav, Vinaytosh Mishra, 2024-10-09 Disruptive Business Strategies (DBS) that have reshaped many industries. Uber's use of new technologies allowed it to create a new business model for urban transportation, while Airbnb used online technologies to create a new market for short-term rentals. Both new technologies and new business strategies are changing our world. |
Yahoo Finance - Stock Market Live, Quotes, Business & Fina…
Encouraging economic data has boosted market hopes for Fed rate cuts, but policymakers remain cautious. Trump's tariff timeout is almost up. …
Stock Market Prices, Real-time Quotes & Business News - Go…
Google Finance provides real-time market quotes, international exchanges, up-to-date financial news, and analytics to help you make more …
Home Page - APG Federal Credit Union
APGFCU offers checking, savings, loans, and business banking services in Maryland to help you achieve your …
Stock Markets, Business News, Financials, Earnings - CNBC
Global Business and Financial News, Stock Quotes, and Market Data and Analysis. CNBC is the world leader in …
MarketWatch: Stock Market News - Financial News
Americans spend $10 billion more on Mother’s Day than Father’s Day. What’s going on? So your company offered you a buyout. Should you take it? Here’s …
Yahoo Finance - Stock Market Live, Quotes, Business & Finance …
Encouraging economic data has boosted market hopes for Fed rate cuts, but policymakers remain cautious. Trump's tariff timeout is almost up. Here's what could happen next.
Stock Market Prices, Real-time Quotes & Business News - Google
Google Finance provides real-time market quotes, international exchanges, up-to-date financial news, and analytics to help you make more informed trading and investment decisions.
Home Page - APG Federal Credit Union
APGFCU offers checking, savings, loans, and business banking services in Maryland to help you achieve your financial goals.
Stock Markets, Business News, Financials, Earnings - CNBC
Global Business and Financial News, Stock Quotes, and Market Data and Analysis. CNBC is the world leader in business news and real-time financial market coverage. Find fast, actionable...
MarketWatch: Stock Market News - Financial News
Americans spend $10 billion more on Mother’s Day than Father’s Day. What’s going on? So your company offered you a buyout. Should you take it? Here’s what to know. Hate paying so much …
Home - First Financial Federal Credit Union
Since 1953, First Financial Federal Credit Union has been strengthening the community through volunteering, donations, and financial education. Banking made easy. We’re your partner in …
Magnum Advisors - CPA Financial Services
Trust Magnum Advisors for expert financial services. Our CPAs offer personal and business tax solutions for connection, clarity, and confidence.
Financial Times
Planning your retirement? ChatGPT can help with that.
Branch Locations Near You - OneMain Financial
Find the closest OneMain Financial branch near you to talk to a real person. Get branch hours, directions, and phone numbers for our over 1,500 locations today.
Fidelity Investments - Retirement Plans, Investing, Brokerage, …
Manage your own investments (stocks, ETFs, mutual funds, CDs, and more), with help from our free resources. With a Fidelity Roth IRA, you get the flexibility to save for retirement, while …
