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| employee survey questions about process improvement: Process Improvement Sarah Cook, 1996 Offers a costumer-focused approach to improving organizational performance, which can be applied to specific areas or functions, or to organizations as a whole. Explains the techniques for each of four stages: identifying the needs, assessment and analysis, designing processes, and implementation. C |
| employee survey questions about process improvement: Utilizing the 3Ms of Process Improvement in Healthcare Richard Morrow, 2017-07-27 Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as w |
| employee survey questions about process improvement: Actionable Performance Measurement Marvin T. Howell, 2005-06-30 Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.Included is a student workbook to be used as a teaching tool in conjunction with the books. |
| employee survey questions about process improvement: Systems, Software and Services Process Improvement Andreas Riel, Rory O'Connor, Serge Tichkiewitch, Richard Messnarz, 2010-09-02 A typical characterization of EuroSPI is reflected in a statement made by a c- pany: “. . . the biggest value of EuroSPI lies in its function as a European knowledge and experience exchange mechanism for SPI and innovation. ” Since its beginning in 1994 in Dublin, the EuroSPI initiative has outlined that there is not a single silver bullet to solve SPI issues, but that you need to understand a c- bination of different SPI methods and approaches to achieve concrete benefits. The- fore each proceedings volume covers a variety of different topics, and at the conf- ence we discuss potential synergies and the combined use of such methods and - proaches. These proceedings contain selected research papers for five topics: Section I: SPI Tools Section II: SPI Methods Section III: SPI in SMEs Section IV: Economic Aspects of SPI Section V: The Future of SPI Section I presents studies on SPI tools. The authors provide an insight into new tools which can be used for SPI. Willem Bekkers et al. present a new assessment method and tool for software product management. Ismael Edrei-Espinosa-Curiel et al. illustrate a graphical approach to support the teaching of SPI. Paul Clarke and coworkers deal with an analysis and a tool to help real adoption of standards like ISO 12207 and they focus on SPI implementation and practices. Esparanca Amengual et al. present a new team-based assessment method and tool. |
| employee survey questions about process improvement: Quality Planning, Control, and Improvement in Research and Development George W. Roberts, 1994-12-08 This work provides the tools required to help researchers reduce risks and minimize costs, emphasizing the techniques that achieve and improve quality, as well as illustrating the need for change in current laboratory management practices. The book features an in-depth study of the strengths and weaknesses of peer review, with checklist examples from the US office of naval research.;The book is intended for quality, reliability, industrial, design, process, manufacturing, chemical, mechanical, metallurgic and electrical and electronics engineers; cost analysts; physicists; chemists; chief executive officers; laboratory managers and administrators; and upper-level undergraduate and graduate students in these disciplines. |
| employee survey questions about process improvement: Process Improvement in Quality Management Systems Walter R. McCollum, 2004 Foreword After more than two decades since the advent of Total Quality Management, one might think there was nothing left to say regarding its application, but Walter Ray McCollum shows that one would be wrong. Process Improvement in Quality Management Systems: Case Study of Carnegie Mellon's Capability Maturity Model (CMM) explores how a company can obtain Level 3 compliance where an organization's processes for management and engineering activities are formally defined, documented, and integrated into a standard process that is understood and followed by the organization's staff in the development and maintenance of software. Once an organization has reached this level, it has a foundation for continuing progress. New processes and tools can be added with minimal disruption, and new staff members can be easily trained to adapt to the organization's practices. Numerous case studies have been enacted across industries to describe successful, and unsuccessful, implementation of quality management systems and programs. Several generic frameworks for quality management implementation have been proposed to help organizations achieve quality, productivity, and gain a competitive edge. However, few attempts have been made to synthesize frameworks for measuring quality management practices, especially with regard to managing software quality. Phan (2001) found the best-known work concerned with process improvement was the Software Engineering Institute Capability Maturity Model (CMM). However, very few studies have examined the effects of process improvement on quality management systems, and no studies have addressed the variables that impact the effective use of SW-CMM. McCollom mitigates these gaps to offer software development professionals, and developers of quality management systems, the information they need to enhance their effective use of SW-CMM. This book empowers projects, teams, and organizations by giving them the foundation to support reasoned choice, and identify fi ndings relative to the effects of process improvement in quality management systems using SW-CMM, process focus, and risk management training. Marilyn K. Simon, Ph.D. President Math Power |
| employee survey questions about process improvement: Process Improvement & Performance Management Made Simple Andrew Muras, Glenn Goodnight, 2009-06-18 Can you get rapid results and still be effective? Where do you begin and what techniques should you use? What have others done and what were their lessons learned? Andrew Muras and Glenn Goodnight answer these questions and many more based on years of experience in implementing and teaching at both commercial and government organizations. Filled with case studies, this book highlights techniques that are effective in the real world. Whether practitioner, manager or executive, youre sure to gain the insights needed for program success. I find their approach to foundational aspects both structurally sound and engagingand critical for sustaining cost and quality performance improvements. Dr. Penny Weller, Hackett Group FastTrack is easy to use, easy to understand, and easy to communicate. Billie Gayle Lewis, LSS Blackbelt Ive been working with Andrew and Glenn for many years their workshops and trainings are typically our best attended and highest rated events. Guy Clayton, Director, IQPC Table of Contents Chapter 1: The FastTrack Approach for Rapid, Cost Effective Implementations Chapter 2: Shared Services Chapter 3: Chargebacks, Service Level Agreements and Service Catalogues Chapter 4: Information Technology Chapter 5: Product & Customer Profitability Chapter 6: Capacity Analysis Chapter 7: Performance Management, Metrics and Scorecards Chapter 8: Enterprise Wide Implementations Chapter 9: Benchmarking Chapter 10: Outsourcing Chapter 11: Government Chapter 12: Business Transformation: Linking ABC/M with Lean and Six Sigma |
| employee survey questions about process improvement: Software Process Improvement and Capability Determination Antonia Mas, Antoni Mesquida, Terry Rout, Rory V. O’Connor, Alec Dorling, 2012-06-02 This book constitutes the refereed proceedings of the 12th International Conference on Software Process Improvement and Capability Determination, SPICE 2012, held in Palma de Mallorca, Spain, in May 2012. The 21 revised full papers presented and 14 short papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on organizational process improvement; SPI in small and very small enterprises; process models; SPI in automotive software and security; SPI in medical and safety critical systems; short papers. |
| employee survey questions about process improvement: Performance Report United States. Agency for International Development, 2001 |
| employee survey questions about process improvement: Best Practices in Lean Six Sigma Process Improvement Richard J. Schonberger, 2018-04-10 Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls the Golden Goals: better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global Kings of Lean, surpassing even Toyota in long-term improvement. |
| employee survey questions about process improvement: Human Resource Management in Public Service Evan M. Berman, 2006 Effective human resource management is a critical function in today′s public workplace, and the authors have written a book that helps readers develop key skills for success while also reminding them of the complex puzzles and paradoxes of management in the public sector. The Second Edition has been completely revised and updated to reflect changes in practice, policy, law and scholarship and has been carefully crafted to be an effective learning tool, with learning objectives, chapter reviews, and three sets of end-chapter study questions (class discussion, team activities, and individual assignments). The book concludes with a comprehensive glossary, and interesting and illuminating examples are liberally scattered throughout the book. |
| employee survey questions about process improvement: Software Process Improvement and Capability Determination Terry Rout, Rory V. O’Connor, Alec Dorling, 2015-06-02 This book constitutes the refereed proceedings of the 15th International Conference on Software Process Improvement and Capability Determination, SPICE 2015, held in Gothenburg, Sweden, in June 2015. The 17 revised full papers presented together with three short papers were carefully reviewed and selected from 48 submissions. The papers are organized in topical sections on industrial frameworks; implementation and assessment; process improvement; agile processes; assessment and maturity models; process and education. |
| employee survey questions about process improvement: Product-Focused Software Process Improvement Jürgen Münch, Matias Vierimaa, 2006-09-21 This book constitutes the refereed proceedings of the 7th International Conference on Product-Focused Software Process Improvement, PROFES 2006, held in Amsterdam, June 2006. The volume presents 26 revised full papers and 12 revised short papers together with 6 reports on workshops and tutorials. The papers constitute a balanced mix of academic and industrial aspects, organized in topical sections on decision support, embedded software and system development, measurement, process improvement, and more. |
| employee survey questions about process improvement: Lean Human Resources Cheryl M. Jekiel, 2017-08-09 Encouraging a long overdue shift in thinking, this book gives managers and executives the means to maximize employee potential by first showing them how to increase the improvement power of their HR departments. Cheryl M. Jekiel, who has been implementing Lean initiatives out of HR offices for 20 years, defines the people-related approaches and pra |
| employee survey questions about process improvement: Putting Research to Work in Quality Improvement and Quality Assurance , 1993 This document has the background papers from the 1992 AHCPR conference held to formulate a research agenda for quality assurance and improvement. Contents: Executive summary A perspective on quality assurance research Quality improvement / quality assurance taxonomy: a framework Organisational issues and perspectives on quality assurance Quality assurance and quality improvement in the information age Using information in quality improvement and quality assurance What is quality improvement? a report from the field Quality improvement: a patient's perspective Closing quality improvement/assurance information gaps: AHCPR's role Closing quality improvement/assurance information gaps: public and private sector roles Workshop recommendations Appendices. |
| employee survey questions about process improvement: Advances in Patient Safety Kerm Henriksen, 2005 v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products. |
| employee survey questions about process improvement: Style Joseph Bizup, Joseph M.. Williams, 2013-11-01 Engaging and direct, Style: Lessons in Clarity and Grace is the guidebook for anyone who wants to write well. Williams' and Bizup's clear, accessible style models the kind of writing that audiences-both in college and after-will admire. The principles offered here help writers understand what readers expect and encourage writers to revise to meet those expectations more effectively. This book is all you need to understand the principles of effective writing. |
| employee survey questions about process improvement: Operational Excellence James William Martin, 2021-01-27 Operational Excellence, Second Edition – Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools, methods, and concepts to provide process improvement experts a reference to improve their organization’s quality, productivity, and customer service operations. Its major topics include alignment of strategy to the design of supporting systems to meet customer expectations, manage capacity, and improve performance. It provides a concise and practical reference for operational excellence. Its fourteen chapters lead a reader through the latest tools, methods, and concepts currently used to capture voice of customers, partners, and other stakeholders, new strategies for the application of Lean, Six Sigma, as well as product and service design across diverse industries, including manufacturing to financial services. This book operates from three premises: Organizations can increase competitiveness in an era of globalization through the application of voice-of applications, Design Thinking, the integration of the Information Technology Ecosystem’s new tools and methods integrated with proven Lean and Six Sigma applications Operational performance correlates to an organization’s financial, operational, and resultant productivity, as well as with shareholder economic value add (EVA) metrics and can be measured and improved using the methods in this book Value-adding activities and disciplines discussed are global and applicable to every organization A PRACTICAL TOOL FOR REAL-WORLD APPLICATION New topics are introduced in the second edition. These include Design Thinking, the voice-of Information Technology Ecosystems, Big Data applications, and Robotic Process Automation. Key topics from the first edition remain. These include Design-for-Six-Sigma (DFSS), Lean and Six Sigma methods, productivity analysis, operational assessments, project management, and other supporting topics. Each chapter contains tools and methods that will help readers identify areas for operational improvements. It contains ~300 figures, tables, and checklists to help increase organizational productivity. Practical examples are integrated through the book. |
| employee survey questions about process improvement: Measuring the Pulse of the Enterprise Carey Paul, 2004-11 |
| employee survey questions about process improvement: Introduction to Survey Quality Paul P. Biemer, Lars E. Lyberg, 2003-05-27 Peruse the history of survey research and the essential conceptsfor data quality. With an emphasis on total survey error, theauthors review principles and concepts in the field and examineimportant unresolved issues in survey methods. Spanning a range oftopics dealing with the quality of data collected through thesurvey process, they focus on such key issues as: * Major sources of survey error, examining the origins of eacherror source most successful methods for reducing errors from thosesources * Methods most often used in practice for evaluating the effectsof the source on total survey error * Implications of improving survey quality for organizationalmanagement and costs |
| employee survey questions about process improvement: TMO Revisited , 1998 |
| employee survey questions about process improvement: Systems, Software and Services Process Improvement Dietmar Winkler, Rory V. O’Connor, Richard Messnarz, 2012-06-12 This volume constitutes the refereed proceedings of the 19th EuroSPI conference, held in Vienna, Austria, in June 2012. The 29 revised papers presented in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and business factors; SPI lifecycle and models; SPI assessment and quality; SPI processes and standards; SPI in SMEs; SPI and implementation; creating environments supporting innovation and improvement; standards and experiences with the implementation of functional safety; business process management; SPI in SMEs - a project management perspective. |
| employee survey questions about process improvement: Consumer Survey Information in a Reforming Health Care System , 1995 |
| employee survey questions about process improvement: Quantitative Multidisciplinary Approaches in Human Capital and Asset Management Russ, Meir, 2015-11-05 In the ‘knowledge economy’, it is widely recognized that the effective engagement and utilization of human capital and the other facets of intellectual capital are critical, if not the only means, to organizations’ short-term success and long-term survival. Quantitative Multidisciplinary Approaches in Human Capital and Asset Management provides robust scientific research and multidisciplinary perspectives on the theory behind the governance of human capital and human assets. Focusing on insight from the diverse fields of economics, finance, accounting, IT, biology, and development, this timely publication is designed to fit the research needs of researchers, practitioners, graduate-level students, and executives seeking methods for managing intellectual capital in the new knowledge economy. |
| employee survey questions about process improvement: The Everything HR Kit John Putzier, David J. Baker, 2011 What's that? You don't have an HR department? Or, you ARE the HR department? This is the one-stop resource you've been looking for. |
| employee survey questions about process improvement: The Role of Service in the Tourism & Hospitality Industry Ford Lumban Gaol, Fonny Hutagalung, 2015-04-09 This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair |
| employee survey questions about process improvement: Process Improvement and Quality Management in the Retail Industry Stephen George, Chris Thomas, Arnold Weimerskirch, 2005-08 The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company’s success. |
| employee survey questions about process improvement: Measuring Safety Management Performance Ron C. McKinnon, 2023-11-10 Measuring Safety Management Performance lists and explains the difference between lagging and leading measures of safety management performance. It informs the reader how to use both proactive and reactive safety performance indicators and explains that consequence measurement is not an accurate reflection of the organization’s safety effort. It suggests managements’ Safety Performance Indicators (SPI) should be changed to proactive, positive measures of action and activities which can be controlled and accurately measured. A roadmap of a holistic system for measurement is offered that covers health and safety performance. It shows how management is traditionally informed about where they have been by information provided relating to injury data, rather than proactive, measurable, and controllable data on accident prevention efforts provided by the health and safety management system (SMS), which indicate where they are going. This highly practical book features examples of safety performance indicators, provides positive guidelines for accurate safety performance measurement, and is based on actual workplace experiences. It explains the strengths and weaknesses of proactive and reactive measurement metrics and gives examples of leading and lagging safety performance indicators. This book will be an ideal read for professionals and graduate students in the fields of occupational health and safety, ergonomics, and human factors engineering. It will have resonance with managers and professionals engaged in health and safety provisions at their place of work. |
| employee survey questions about process improvement: Modern Analysis of Customer Surveys Ron S. Kenett, Silvia Salini, 2012-01-30 Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables. This knowledge can significantly affect the conclusions derived from a survey. Key features: Provides an integrated, case-studies based approach to analysing customer survey data. Presents a general introduction to customer surveys, within an organization’s business cycle. Contains classical techniques with modern and non standard tools. Focuses on probabilistic techniques from the area of statistics/data analysis and covers all major recent developments. Accompanied by a supporting website containing datasets and R scripts. Customer survey specialists, quality managers and market researchers will benefit from this book as well as specialists in marketing, data mining and business intelligence fields. |
| employee survey questions about process improvement: Product-Focused Software Process Improvement Xavier Franch, Tomi Männistö, Silverio Martínez-Fernández, 2019-11-18 This book constitutes the refereed proceedings of the 20th International Conference on Product-Focused Software Process Improvement, PROFES 2019, held in Barcelona, Spain, in November 2019. The 24 revised full papers 4 industry papers, and 11 short papers presented were carefully reviewed and selected from 104 submissions. The papers cover a broad range of topics related to professional software development and process improvement driven by product and service quality needs. They are organized in topical sections on testing, software development, technical debt, estimations, continuous delivery, agile, project management, microservices, and continuous experimentation. This book also includes papers from the co-located events: 10 project papers, 8 workshop papers, and 4 tutorial summaries. |
| employee survey questions about process improvement: Proceedings , 1996 |
| employee survey questions about process improvement: NASA Excellence Award for Quality and Productivity Recipients , 1986 |
| employee survey questions about process improvement: Tool and Manufacturing Engineers Handbook: Continuous Improvement Charles Wick, Ramon Bakerjian, Society of Manufacturing Engineers, 1983 Part of the renowned TMEH Series, the book contains hundreds of practical new ways to make continuous improvement work, and keep on working: quality management guidelines, quality and productivity improvement ideas, cost reduction tips, continuous process improvement, plus how to use world class techniques such as TPM, TQM, benchmarking, JIT, activity-based costing, improving customer/supplier relationships, and more. You'll also learn from best practices examples for quality training, teamwork, empowerment, self-assessment using Baldrige Quality Award criteria, ISO 9000 audits and certification, and more. |
| employee survey questions about process improvement: Legislative Branch Appropriations for 2012: Justification of the budget estimates United States. Congress. House. Committee on Appropriations. Subcommittee on Legislative Branch, 2011 |
| employee survey questions about process improvement: U. S. Government Accountability Office (GAO) Gene L. Dodaro, 2011-04 This report presents the Government Accountability Office's (GAO) Performance Plan for Fiscal Year 2012. In the spirit of the Government Performance and Results Act, this annual plan informs the Congress and the American people about what we expect to accomplish on their behalf in the coming fiscal year. It sets forth GAO's plan to make progress toward achieving their strategic goals for serving the Congress and the American people. This framework not only shows the relationship between GAO's strategic goals and strategic objectives, but also show major themes that could potentially affect their work. Charts and tables. This is a print on demand edition of an important, hard-to-find publication. |
| employee survey questions about process improvement: U. S. Government Accountability Office Barry Leonard, 2010-11 Here is the Government Accountability Office¿s (GAO) performance and accountability report for fiscal year 2008. In the spirit of the Government Performance and Results Act, this annual report informs the Congress and the American people about what GAO has achieved on their behalf. The financial information and the data measuring GAO's performance contained in this report are complete and reliable. Charts and tables. |
| employee survey questions about process improvement: Organizational Change for the Human Services Thomas Packard, Thomas Roy Packard, 2021 Human service organizations are faced with environments of volatility, uncertainty, complexity, and ambiguity. The COVID-19 pandemic, other healthcare challenges, expectations for evidence-based practice usage, and racial justice are vivid examples. Clients and communities deserve effective services delivered by competent, compassionate, and committed staff members. Taxpayers, donors, philanthropists, policy makers, and board members deserve to have their contributions used to deliver programs that are effective and efficient. All these forces create demands and opportunities for organizational change. Planned organizational change can happen at the level of a program, division, or an entire organization. Administrators and other staff will need complementary skills in leading and managing organizational change. Staff deserve opportunities to have their unique competencies used to achieve organizational goals. Organizational change involves leading and mobilizing staff to address problems, needs, or opportunities facing the organization by using change processes which involve both human and technical aspects of the organization-- |
| employee survey questions about process improvement: Now & Then Leonard C. Sloat, 2021-03-03 Any problem can be eliminated within a week using this insightful and down-to-earth problem-solving methodology. Using what you learn in this book, you will be able to increase the Value-Add time for any and all processes that matter to your productivity, whether in business or in private tasks. Leonard Sloat shows how you, too, can teach this method and help others to identify problems and address them—on their own, or as part of a Problem-Solving/Corrective-Action team. Every improvement will produce hard savings that can be applied to the cost of any product or process you want to streamline. Sloat provides examples of problem-solving and improved departmental output from support groups such as Quality, Safety, Delivery (supplier-to-station and shipping to customers), Materials Control, Human Development, Work-cell station-to-station, and Finance. Study and follow the instructions in Now & Then; they provide the means to see your problems clearly, eliminate the root of the problem, and sustain these positive changes for the long term. |
| employee survey questions about process improvement: Managing Using the Diamond Principle Mark W. Johnson, 2018-05-16 Change is inevitable, but, poorly handled, can spell disaster. A bold new vision for implementation of new strategies and processes call for an understanding of what is to be changed, based on The Diamond Principle. The Diamond Principle, briefly, is that the people who actually do the work in question need to be consulted before the work is changed, or a new process is implemented. There is a knowledge diamond in most organizations that will show you where to get the information you need for success in change management. This book will show where to look for the information, how to get it when you find it, and how to implement changes with a view toward success. Written in a conversational style that is easy to follow, examples both good and bad are analyzed to determine what did and did not work, and how implementation of the principles in this book were used to effectuate better performance (or not used, to ruin performance). |
| employee survey questions about process improvement: Delivering Satisfaction and Service Quality Peter Hernon, John R. Whitman, 2001 Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service. |
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