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| enterprise service management platform: Enterprise Service Management (ESM) Enamul Haque, 2022-12-19 This book has the most simplified explanations of Enterprise Service Management with little technical jargon. Enterprise Service Management (ESM) describes how organisations aim to maximise value creation in line with the organisation's mission. It provides a source of elegance and structure when the world becomes more chaotic, with new techniques and technology vying for our attention. In this book, we explored some key trends driving ESM adoption across industries today. These include cloud computing, DevOps workflows, AI, blockchain, metaverse and many other collaboration tools, which have become increasingly popular with IT organisations over the past few years. You will find step-by-step guidelines for streamlining your ESM journey and other corporate objectives. You will understand business disruption and digital transformation – all influencing such adoption for an enterprise to function today. The main features include setting up your ESM strategy, ESM implementation methods, ESM operating model, and future trends in ITSM. We looked into the metaverse, blockchain, ESG etc., their ways of shaping the ESM platforms, and many more features that the ESM roadmap would require. |
| enterprise service management platform: Building Products for the Enterprise Blair Reeves, Benjamin Gaines, 2018-03-09 If you’re new to software product management or just want to learn more about it, there’s plenty of advice available—but most of it is geared toward consumer products. Creating high-quality software for the enterprise involves a much different set of challenges. In this practical book, two expert product managers provide straightforward guidance for people looking to join the thriving enterprise market. Authors Blair Reeves and Benjamin Gaines explain critical differences between enterprise and consumer products, and deliver strategies for overcoming challenges when building for the enterprise. You’ll learn how to cultivate knowledge of your organization, the products you build, and the industry you serve. Explore why: Identifying customer vs user problems is an enterprise project manager’s main challenge Effective collaboration requires in-depth knowledge of the organization Analyzing data is key to understanding why users buy and retain your product Having experience in the industry you’re building products for is valuable Product longevity depends on knowing where the industry is headed |
| enterprise service management platform: An Education in Service Management - A guide to building a successful service management career and delivering organisational successAn Education in Service Management - A guide to building a successful service management career and delivering organisational success David Barrow, 2023-12-11 An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers. |
| enterprise service management platform: ITIL Practitioner Guidance , 2016 This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. |
| enterprise service management platform: CRC Handbook of Modern Telecommunications Patricia A. Morreale, Kornel Terplan, 2018-09-03 Addressing the most dynamic areas of the ever-changing telecommunications landscape, the second edition of the bestselling CRC Handbook of Modern Telecommunications once again brings together the top minds and industry pioneers in wireless communication networks, protocols, and devices. In addition to new discussions of radio frequency identification (RFID) and wireless sensor networks, including cognitive radio networks, this important reference systematically addresses network management and administration, as well as network organization and governance, topics that have evolved since the development of the first edition. Extensively updated and expanded, this second edition provides new information on: Wireless sensor networks RFID Architectures Intelligent Support Systems Service delivery integration with the Internet Information life cycle and service level management Management of emerging technologies Web performance management Business intelligence and analytics The text details the latest in voice communication techniques, advanced communication concepts, network organization, governance, traffic management, and emerging trends. This comprehensive handbook provides telecommunications professionals across all fields with ready access to the knowledge they require and arms them with the understanding of the role that evolving technologies will play in the development of the telecommunications systems of tomorrow. |
| enterprise service management platform: Research and Practical Issues of Enterprise Information Systems II Volume 1 Li D. Xu, A. Min Tjoa, Sohail S. Chaudhry, 2007-12-24 This volume presents work from the IFIP TC 8 WG 8.9 International Conference on the Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007). Enterprise information systems (EIS) have become increasingly popular. EIS integrate and support business processes across functional boundaries in a supply chain environment. In recent years, more and more enterprises world-wide have adopted EIS such as Enterprise Resource Planning (ERP) for running their businesses. |
| enterprise service management platform: A Practical Guide to Service Management Keith D. Sutherland, Lawrence J. "Butch" Sheets, 2023-10-13 Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book. |
| enterprise service management platform: Enterprise Service Bus David Chappell, 2004-06-25 This text provides an architectural overview of the Enterprise Service Bus, showing how it can bring the task of integration of enterprise application and services built on J2EE, .NET, C/C++, and other legacy environments into the reach of everyday IT professionals. |
| enterprise service management platform: Architecture and Patterns for IT Service Management, Resource Planning, and Governance Charles T. Betz, 2011-09-23 IT in a World of Continuous Improvement -- Architecture Approach -- Patterns for the IT Processes -- Patterns for the IT Lifecycles -- APPENDIX A: Extended Definitions for the IT Architectural -- APPENDIX B: Fundamentals of Computing for the Business -- APPENDIX C: Production and Services -- REFERENCES -- INDEX. |
| enterprise service management platform: Enterprise Master Data Management Allen Dreibelbis, Eberhard Hechler, Ivan Milman, Martin Oberhofer, Paul van Run, Dan Wolfson, 2008-06-05 The Only Complete Technical Primer for MDM Planners, Architects, and Implementers Companies moving toward flexible SOA architectures often face difficult information management and integration challenges. The master data they rely on is often stored and managed in ways that are redundant, inconsistent, inaccessible, non-standardized, and poorly governed. Using Master Data Management (MDM), organizations can regain control of their master data, improve corresponding business processes, and maximize its value in SOA environments. Enterprise Master Data Management provides an authoritative, vendor-independent MDM technical reference for practitioners: architects, technical analysts, consultants, solution designers, and senior IT decisionmakers. Written by the IBM ® data management innovators who are pioneering MDM, this book systematically introduces MDM’s key concepts and technical themes, explains its business case, and illuminates how it interrelates with and enables SOA. Drawing on their experience with cutting-edge projects, the authors introduce MDM patterns, blueprints, solutions, and best practices published nowhere else—everything you need to establish a consistent, manageable set of master data, and use it for competitive advantage. Coverage includes How MDM and SOA complement each other Using the MDM Reference Architecture to position and design MDM solutions within an enterprise Assessing the value and risks to master data and applying the right security controls Using PIM-MDM and CDI-MDM Solution Blueprints to address industry-specific information management challenges Explaining MDM patterns as enablers to accelerate consistent MDM deployments Incorporating MDM solutions into existing IT landscapes via MDM Integration Blueprints Leveraging master data as an enterprise asset—bringing people, processes, and technology together with MDM and data governance Best practices in MDM deployment, including data warehouse and SAP integration |
| enterprise service management platform: T Bytes Agile & AI Operations IT Shades.com, 2020-12-02 This document brings together a set of latest data points and publicly available information relevant for Agile & AI Operations Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely. |
| enterprise service management platform: Enabling Smarter Government with Analytics to Streamline Social Services Ballard Chuck, Rena Burns, Jeff Butcher, Allen Dreibelbis, Don Edwards, Michael Fernandes, Jerome Graham, Julie Monahan, Celeste Robinson, Reuven (Ruby) Stephansky, Vanessa Velasco, IBM Redbooks, 2012-08-07 In this IBM® Redbooks® publication we describe a centralized reporting and alerting system for governmental social service organizations. We include information about how to integrate key IBM building blocks to bring social services data sources together into an effective structure that allows for reporting on key metrics required by higher levels of government to help secure funding for reporting on the effectiveness of the various social service programs, and to give case workers and care providers quick and easy access to all the services ever provided to a person and their family, which can aid in the reduction of duplicate persons, and therefore, payments, in addition to reducing fraud and abuse of social services funds. The target customers for this solution are state or county social service organizations responsible for services, such as these: Caring for the welfare of children Caring for the adult and aging Getting people back to work who have fallen on hard times The intent of this book is to provide information to help with building your own similar system. We have also included an appendix containing information about the IBM Government Industry Framework and services for additional guidance and use. |
| enterprise service management platform: Software and Data Technologies José Cordeiro, AlpeshKumar Ranchordas, Boris Shishkov, 2011-04-09 This book constitutes the refereed proceedings of the 4th International Conference on Software and Data Technologies, ICSOFT 2009, held in Sofia, Bulgaria, in July 2009. The 19 revised full papers presented together with two invited papers were carefully reviewed and selected as best papers from 212 submissions. The papers are organized in topical sections on enterprise software technology; software engineering; distributed systems; data management; knowledge-based systems. |
| enterprise service management platform: Cloud Computing Venkata Josyula, Malcolm Orr, Greg Page, 2012 The complete guide to provisioning and managing cloud-based Infrastructure as a Service (IaaS) data center solutions Cloud computing will revolutionize the way IT resources are deployed, configured, and managed for years to come. Service providers and customers each stand to realize tremendous value from this paradigm shift--if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow's virtualized data centers. It introduces cloud newcomers to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). This book's replicable solutions and fully-tested best practices will help enterprises, service providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures. Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design. Cloud Computing will be an indispensable resource for all network/IT professionals and managers involved with planning, implementing, or managing the next generation of cloud computing services. Venkata (Josh) Josyula, Ph.D., CCIE(R) No. 13518 is a Distinguished Services Engineer in Cisco Services Technology Group (CSTG) and advises Cisco customers on OSS/BSS architecture and solutions. Malcolm Orr, Solutions Architect for Cisco's Services Technology Solutions, advises telecoms and enterprise clients on architecting, building, and operating OSS/BSS and cloud management stacks. He is Cisco's lead architect for several Tier 1 public cloud projects. Greg Page has spent the last eleven years with Cisco in technical consulting roles relating to data center architecture/technology and service provider security. He is now exclusively focused on developing cloud/IaaS solutions with service providers and systems integrator partners. - Review the key concepts needed to successfully deploy clouds and cloud-based services - Transition common enterprise design patterns and use cases to the cloud - Master architectural principles and infrastructure designs for real-time managed IT services - Understand the Cisco approach to cloud-related technologies, systems, and services - Develop a cloud management architecture using ITIL, TMF, and ITU-TMN standards - Implement best practices for cloud service provisioning, activation, and management - Automate cloud infrastructure to simplify service delivery, monitoring, and assurance - Choose and implement the right billing/chargeback approaches for your business - Design and build IaaS services, from start to finish - Manage the unique capacity challenges associated with sporadic, real-time demand - Provide a consistent and optimal cloud user experience This book is part of the Networking Technology Series from Cisco Press(R), which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers. Category: Cloud Computing Covers: Virtualized Data Centers |
| enterprise service management platform: Transforming Enterprise Cloud Services William Y Chang, Hosame Abu-Amara, Jessica Feng Sanford, 2010-11-15 The broad scope of Cloud Computing is creating a technology, business, sociolo- cal, and economic renaissance. It delivers the promise of making services available quickly with rather little effort. Cloud Computing allows almost anyone, anywhere, at anytime to interact with these service offerings. Cloud Computing creates a unique opportunity for its users that allows anyone with an idea to have a chance to deliver it to a mass market base. As Cloud Computing continues to evolve and penetrate different industries, it is inevitable that the scope and definition of Cloud Computing becomes very subjective, based on providers’ and customers’ persp- tive of applications. For instance, Information Technology (IT) professionals p- ceive a Cloud as an unlimited, on-demand, flexible computing fabric that is always available to support their needs. Cloud users experience Cloud services as virtual, off-premise applications provided by Cloud service providers. To an end user, a p- vider offering a set of services or applications in the Cloud can manage these off- ings remotely. Despite these discrepancies, there is a general consensus that Cloud Computing includes technology that uses the Internet and collaborated servers to integrate data, applications, and computing resources. With proper Cloud access, such technology allows consumers and businesses to access their personal files on any computer without having to install special tools. Cloud Computing facilitates efficient operations and management of comp- ing technologies by federating storage, memory, processing, and bandwidth. |
| enterprise service management platform: The Little Book of Service Management Harry Katzan Jr., 2022-03-09 Service is the up and coming discipline for the 22nd century. But exactly what is service? Many people think that service is what people do – no more, no less. Nothing can be farther from the truth. Then, if so, why is the service community in constant disarray. Startup businesses fail on a regular basis. Why? They simply do not provide good service. Many persons in responsible positions rarely give service even a brief notice. What they subconsciously think about service has to be the truth. How often do you hear exclamations like, I’ll never fly again, especially on that airline? What about, I’ve had it with fast food restaurants. Have you ever heard a student say, I’ll never take another course from that professor? Or, it’s a great car but the service stinks. What about, He may be a great doctor, but he treats all patients like thy are not human. So, what do you do if you own or manage a small business and want to start off right? That’s an easy question. You simply send new employees, or even experienced ones, to service school. You’ve heard of computer school, but have you heard of service school. There are books on computer, for example, all over the place. But, you probably have never seen one – a book, that is – about service. Is an automobile dealership the same as a pharmacy? At the service level, you can bet they are. This book will tell you all you need to know about providing great service. Have you ever heard of a 2-hour seminar on how to give good service? I bet you haven’t. Sometimes, a manager will give suggestions, but that is about it. This book is a service resource. Have you experienced a doctor’s office that calls a patient concerning what time his or her appointment is? Have you had a car dealer tell you they have lost your car? Has a doctor operated on the wrong leg? Maybe, even the wrong person. A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But, what exactly are the best practices, principles, and theories of service? The actual study of service is a relatively new field, but it is one that can open the door to a better understanding of the essential part of our lives. In this little book, Harry Katzan, Jr., founder and editor of the Journal of Service Science, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clear view of service to help managers pinpoint the exact issues they need to tackle. With a comprehensive bibliography, examples, and a highly engaging writing style, this little book on service provides is perfect for the professional and laymen alike. Discover how you can put information about service to work for you. |
| enterprise service management platform: Managing Information Technology Projects: Building A Body Of Knowledge In It Project Management Srinath Perera, Robert Eadie, 2023-03-07 Information Technology project management has changed dramatically over recent years. Drawing on the experiences of successful project management beyond the IT industry and synergizing cutting edge research with well-established practices in the IT industry, this book prefigures the 'next normal' in IT project management.As a milestone publication, this book augments and boosts the specialized body of knowledge in IT project management by capturing and consolidating key elements of this knowledge base. Chapters are presented in four distinct sections, each examining a different aspect of IT project management which includes — generic project management methodologies; teambuilding in relation to stakeholder management; the Iron Triangle of Time, Cost, Quality, and Risk; and new and innovative technologies and software for improved project management. Substantiated case studies and practical guidelines are designed to be of value to practitioners at all levels of IT project management: from novices' to experienced practitioners, while collectively elevating the body of knowledge and skills needed. This book aims to upgrade and update the knowledge of current practice to novices; offer pointers to experienced practitioners on potential areas for improvement; and provide innovative insights to undergraduates, researchers and other academics on the development, appreciation and application of IT project management knowledge. |
| enterprise service management platform: InfoWorld , 2002-01-07 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| enterprise service management platform: EAI Urb-IoT 2021 Bao Peng, 2022-05-27 We are delighted to introduce the proceedings of the EAI Urb-IoT 2021. The theme of the 2021 EAI Urb-IoT International Conference was Future Technologies Inspired by AI and IoT Technologies: A Series of More Advanced and More Useful AI Applications. The proceedings include 27 full papers. The conference tracks were: Track 1 - Handwriting Recognition Based on Deep Learning; Track 2 - Application of artificial intelligence technology in the field of smart education; Track 3 - Algorithm Research of Machine Vision; Track 4 - Development of asset management system based on artificial intelligence technology; Track 5 - Research on Intelligent Water Conservancy System Using Artificial Intelligence Algorithm; Track 6 - Application of Internet of Things Technology in Engineering. We firmly believe that the 2021 EAI Urb-IoT International Conference provided a great forum for all researchers, developers and practitioners. We also expect future 2021 EAI Urb-IoT International Conferences to be equally successful. |
| enterprise service management platform: Proceedings of the 22nd International Conference on Industrial Engineering and Engineering Management 2015 Ershi Qi, Jiang Shen, Runliang Dou, 2016-02-05 Being the premier forum for the presentation of new advances and research results in the fields of Industrial Engineering, IEEM 2015 aims to provide a high-level international forum for experts, scholars and entrepreneurs at home and abroad to present the recent advances, new techniques and applications face and face, to promote discussion and interaction among academics, researchers and professionals to promote the developments and applications of the related theories and technologies in universities and enterprises, and to establish business or research relations to find global partners for future collaboration in the field of Industrial Engineering. All the goals of the international conference are to fulfill the mission of the series conference which is to review, exchange, summarize and promote the latest achievements in the field of industrial engineering and engineering management over the past year, and to propose prospects and vision for the further development. This volume is the second of the two proceedings volumes from this conference. |
| enterprise service management platform: Is Your Company Ready for Cloud Pamela K. Isom, Kerrie Holley, 2012-06-21 “This book successfully addresses the approach for adopting cloud into organizations (small and large), realizing that every application may not be a fit for a cloud environment. The writer does an excellent job of integrating cloud into the approach for an enterprise architecture and drilling down into how to evaluate cloud in its variety of implementation techniques, along with the benefits and drawbacks of each.” — Sue Miller-Sylvia, IBM Fellow and Vice President, Application Innovation Services, IBM Global Business Services Make the Right Cloud Adoption and Deployment Decisions for Your Business This is the first complete guide to cloud decision making for senior executives in both technology and non-technology roles. IBM® Global Business Services® Executive Architect Pamela K. Isom and IBM Fellow Kerrie Holley present practical business cases, vignettes, and techniques to help you understand when cloud investments make sense and when they don’t. You’ll find decision models that are anchored with practical experiences and lessons to guide your decision making, best practices for leveraging investments you’ve already made, and expert assistance with every aspect of the cloud transition. Drawing on their extensive experience working with enterprise clients, Isom and Holley show how to integrate both business and technical considerations, set the right priorities, and successfully manage everything from security and performance to governance. Whatever your company’s size, industry, or challenges, this book will help you drive maximum business value from the cloud—on your terms and on your timeline. Coverage includes Assessing the business value of a cloud adoption strategy based on 10 specific expectations Gaining more value by incorporating cloud into enterprise architecture Implementing cloud when you don’t already have an enterprise architecture Fully understanding the financial implications of cloud-based strategies and technologies Incorporating cloud in environments that have already adopted Service Oriented Architecture (SOA) Selecting components of your cloud portfolio, including elements of larger outsourced or managed solutions Governing cloud as part of your overall organizational landscape Systematically recognizing and mitigating cloud adoption risks, including security, cost, and performance Planning the transition: retiring legacy applications, transforming business processes, and selecting partners Anticipating and guiding the use of cloud business patterns, trends, and technologies |
| enterprise service management platform: Network World , 2003-03-24 For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce. |
| enterprise service management platform: Enterprise Information Systems Joaquim Filipe, Michał Śmiałek, Alexander Brodsky, Slimane Hammoudi, 2020-02-19 This book constitutes extended, revised and selected papers from the 21st International Conference on Enterprise Information Systems, ICEIS 2019, held in Heraklion, Crete, Greece, in May 2019. The 26 papers presented in this volume were carefully reviewed and selected for inclusion in this book from a total of 205 submissions. They deal with topics such as data science and databases; ontologies; social networks; knowledge management; software development; human-computer interaction, and multimedia. |
| enterprise service management platform: Implementing Global Networked Systems Management Raj Ananthanpillai, 1997 The work that is described in this book was driven by necessity - to meet a real need for managing globally distributed complex networks. And it's that pragmatic approach to achieving results & managing real-world complex networks from end-to-end that is sometimes missing from the current formal standards bodies & vendors providing disparate projects & services. It is extremely important for the end-users to move away from vertical thinking & focus & expand on systems thinking a move that will address not only vertical network management needs, but also horizontal business management needs. |
| enterprise service management platform: Mining goes Digital Christoph Mueller, Winfred Assibey-Bonsu, Ernest Baafi, Christoph Dauber, Chris Doran, Marek Jerzy Jaszczuk, Oleg Nagovitsyn, 2019-05-22 The conferences on ‘Applications for Computers and Operations Research in the Minerals Industry’ (APCOM) initially focused on the optimization of geostatistics and resource estimation. Several standard methods used in these fields were presented in the early days of APCOM. While geostatistics remains an important part, information technology has emerged, and nowadays APCOM not only focuses on geostatistics and resource estimation, but has broadened its horizon to Information and Communication Technology (ICT) in the mineral industry. Mining Goes Digital is a collection of 90 high quality, peer reviewed papers covering recent ICT-related developments in: - Geostatistics and Resource Estimation - Mine Planning - Scheduling and Dispatch - Mine Safety and Mine Operation - Internet of Things, Robotics - Emerging Technologies - Synergies from other industries - General aspects of Digital Transformation in Mining Mining Goes Digital will be of interest to professionals and academics involved or interested in the above-mentioned areas. |
| enterprise service management platform: Microsoft System Center Optimizing Service Manager Thomas Ellermann, Kathleen Wilson, Karsten Nielsen, John Clark, 2013-12-15 Part of a series of specialized guides on System Center - this book provides focused guidance for deploying and customizing Service Manager, an integrated platform for automating and adapting an organization’s IT service management best practices. Led by series editor Mitch Tulloch, a team of System Center experts step you through key technical scenarios and tasks. |
| enterprise service management platform: Enterprise Information Systems: Concepts, Methodologies, Tools and Applications Management Association, Information Resources, 2010-09-30 This three-volume collection, titled Enterprise Information Systems: Concepts, Methodologies, Tools and Applications, provides a complete assessment of the latest developments in enterprise information systems research, including development, design, and emerging methodologies. Experts in the field cover all aspects of enterprise resource planning (ERP), e-commerce, and organizational, social and technological implications of enterprise information systems. |
| enterprise service management platform: Service management and scheduling in cloud manufacturing Yongkui Liu, Lin Zhang, 2022-08-01 The book introduces the concept of cloud manufacturing and describes the cloud service technology system behind it. The authors discuss key technologies of manufacturing cloud service management, including service construction, evaluation and composition, and scheduling. With abundant case studies, the book is an essential reference for researchers and engineers in manufacturing and information management. |
| enterprise service management platform: Aligning Enterprise, System, and Software Architectures Mistrik, Ivan, 2012-10-31 This book covers both theoretical approaches and practical solutions in the processes for aligning enterprise, systems, and software architectures--Provided by publisher. |
| enterprise service management platform: IBM and Cisco: Together for a World Class Data Center Jon Tate, Pall Beck, Peter Clemens, Santiago Freitas, Jeff Gatz, Michele Girola, Jason Gmitter, Holger Mueller, Ray O'Hanlon, Veerendra Para, Joe Robinson, Andy Sholomon, Jason Walker, IBM Redbooks, 2013-07-31 This IBM® Redbooks® publication is an IBM and Cisco collaboration that articulates how IBM and Cisco can bring the benefits of their respective companies to the modern data center. It documents the architectures, solutions, and benefits that can be achieved by implementing a data center based on IBM server, storage, and integrated systems, with the broader Cisco network. We describe how to design a state-of-the art data center and networking infrastructure combining Cisco and IBM solutions. The objective is to provide a reference guide for customers looking to build an infrastructure that is optimized for virtualization, is highly available, is interoperable, and is efficient in terms of power and space consumption. It will explain the technologies used to build the infrastructure, provide use cases, and give guidance on deployments. |
| enterprise service management platform: Living in a networked world Eva Geisberger, Manfred Broy, 2015-04-14 The rapid progress of information technology allows for increasingly powerful software intensive embedded systems (machines) executing integrated applications connected by and to global networks. Thus these systems are more and more networked among each other, but also with data and services on the Internet. Intelligent solutions originate which gather processes of the living environment by means of sensors and actuators, connect them to virtual software worlds and interpret, monitor and control these processes in interaction with people. In this way, so-called Cyber-Physical Systems evolve – a living in a networked world. The interlocking applications include smart cities, social infrastructures with integrated telemedicine care, enhanced connected mobility with fully or semi-autonomous driving cars and traffic systems, safety, security and privacy as well as networked production and the sustainable energy turnaround. The integrated research agenda Cyber-Physical-Systems (agendaCPS) provides a comprehensive overview of the capabilities and benefits of the arising CPS-applications and manifold technological and social challenges involved. The agenda illustrates which value the subject for economy and society has: revolutionary applications of Cyber-Physical Systems address technological and social trends and needs; at the same time they penetrate and interconnect more and more areas of life. On the basis of concrete future scenarios essential application domains are shown. Their analysis reveals which capabilities and technologies form the basis of Cyber-Physical systems and which innovation and possible conflict potential is inherent. The agendaCPS makes clear which researchand action areas are from particular importance. In these contexts opportunities, but also risks become apparent for Germany by Cyber-Physical Systems. This ist the English translation of the report agenda Cyber-Physical Systems finished three years ago as a German acatech project by a German publication. |
| enterprise service management platform: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management |
| enterprise service management platform: Service Orientation Paul R. Allen, Paul Allen, Sam Higgins, 2006-04-13 An accessible introduction to service orientation, showing how it works and highlighting the benefits it can deliver. |
| enterprise service management platform: Security Operations Center Joseph Muniz, Gary McIntyre, Nadhem AlFardan, 2015-11-02 Security Operations Center Building, Operating, and Maintaining Your SOC The complete, practical guide to planning, building, and operating an effective Security Operations Center (SOC) Security Operations Center is the complete guide to building, operating, and managing Security Operations Centers in any environment. Drawing on experience with hundreds of customers ranging from Fortune 500 enterprises to large military organizations, three leading experts thoroughly review each SOC model, including virtual SOCs. You’ll learn how to select the right strategic option for your organization, and then plan and execute the strategy you’ve chosen. Security Operations Center walks you through every phase required to establish and run an effective SOC, including all significant people, process, and technology capabilities. The authors assess SOC technologies, strategy, infrastructure, governance, planning, implementation, and more. They take a holistic approach considering various commercial and open-source tools found in modern SOCs. This best-practice guide is written for anybody interested in learning how to develop, manage, or improve a SOC. A background in network security, management, and operations will be helpful but is not required. It is also an indispensable resource for anyone preparing for the Cisco SCYBER exam. · Review high-level issues, such as vulnerability and risk management, threat intelligence, digital investigation, and data collection/analysis · Understand the technical components of a modern SOC · Assess the current state of your SOC and identify areas of improvement · Plan SOC strategy, mission, functions, and services · Design and build out SOC infrastructure, from facilities and networks to systems, storage, and physical security · Collect and successfully analyze security data · Establish an effective vulnerability management practice · Organize incident response teams and measure their performance · Define an optimal governance and staffing model · Develop a practical SOC handbook that people can actually use · Prepare SOC to go live, with comprehensive transition plans · React quickly and collaboratively to security incidents · Implement best practice security operations, including continuous enhancement and improvement |
| enterprise service management platform: Advanced Manufacturing and Automation XIII Yi Wang, |
| enterprise service management platform: The Army Communicator , 2008 |
| enterprise service management platform: Emerging Informatics Shah Jahan Miah, 2012-04-20 The book on emerging informatics brings together the new concepts and applications that will help define and outline problem solving methods and features in designing business and human systems. It covers international aspects of information systems design in which many relevant technologies are introduced for the welfare of human and business systems. This initiative can be viewed as an emergent area of informatics that helps better conceptualise and design new world-class solutions. The book provides four flexible sections that accommodate total of fourteen chapters. The section specifies learning contexts in emerging fields. Each chapter presents a clear basis through the problem conception and its applicable technological solutions. I hope this will help further exploration of knowledge in the informatics discipline. |
| enterprise service management platform: Mobile Service Computing Shuiguang Deng, Hongyue Wu, Jianwei Yin, 2020-06-23 This book introduces readers to the background and principles of mobile service computing. It discusses various aspects of service computing in mobile environments, including key methods and techniques for service selection, recommendation, composition, offloading, execution, deployment, and provision. |
| enterprise service management platform: Co-Engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks Ramanathan, Jay, Ramnath, Rajiv, 2009-03-31 Provides knowledge that forms the basis for successful co-engineering of the adaptive complex enterprise for services delivery. |
| enterprise service management platform: State, Foreign Operations, and Related Programs Appropriations for 2008: U.S. Dept. of State fiscal year 2008 budget justification United States. Congress. House. Committee on Appropriations. Subcommittee on State, Foreign Operations, and Related Programs, 2007 |
IT Service Management Platforms Reviews and Ratings - Gartner
Xurrent is a SaaS-based service management platform designed for IT leaders and service providers. Xurrent architecture and AI-driven functionality make it easy to deploy and maintain, …
10 top enterprise service management systems | CIO
May 19, 2022 · Built on the Now platform, ServiceNow ESM is an IT and enterprise service management platform that includes products that allow organizations to automate repetitive …
15 Best Enterprise Service Management (ESM) tools for 2025
An enterprise service management (ESM) software is a platform that extends IT service management principles across an organization's various departments (like HR, finance, …
Top 11 ITSM Tools (IT Service Management Software) In 2025
Apr 22, 2025 · SolarWinds MSP is the IT Service Management Platform. It is a cloud-based solution. SolarWinds MSP will secure your IT department and will increase efficiency. ...
The complete guide to Enterprise Service Management (ESM)
Enterprise Service Management – often referred to as ESM, is the extension of IT Service Management ... managing service demand and supply through a common platform, portal, and …
What is Enterprise Service Management? - OpenText
When thinking about service management, the service desk or help desk immediately comes to mind. But this is only one element for an ESM strategy. Some other key capabilities, which are …
Enterprise Service Management | Deloitte US - Deloitte United …
ESM at scale requires technical capabilities across back office services, multiple systems of record, and an integrated service management platform. Deloitte provides complete, scalable, …
Best Enterprise Service Management Software for 2025
ServiceNow is widely regarded as a top-tier enterprise service management (ESM) platform for large organizations that require extensive customizability and robust workflow automation. …
10 Best Enterprise Service Management Platforms
Dec 11, 2024 · Along with its other enterprise offerings, Freshworks offers a scalable ITSM/ESM. Freshservice was designed to put all parts of your IT infrastructure — from service health to …
Enterprise Service Management | ESM - TeamDynamix
With an enterprise service management (ESM) platform marketing teams can see all activities, resource allocations, timing and risks in a single view. ESM can help organize the request …
IT Service Management Platforms Reviews and Ratings - Gartner
Xurrent is a SaaS-based service management platform designed for IT leaders and service providers. Xurrent architecture and AI-driven functionality make it easy to deploy and maintain, …
10 top enterprise service management systems | CIO
May 19, 2022 · Built on the Now platform, ServiceNow ESM is an IT and enterprise service management platform that includes products that allow organizations to automate repetitive …
15 Best Enterprise Service Management (ESM) tools for 2025
An enterprise service management (ESM) software is a platform that extends IT service management principles across an organization's various departments (like HR, finance, …
Top 11 ITSM Tools (IT Service Management Software) In 2025
Apr 22, 2025 · SolarWinds MSP is the IT Service Management Platform. It is a cloud-based solution. SolarWinds MSP will secure your IT department and will increase efficiency. ...
The complete guide to Enterprise Service Management (ESM)
Enterprise Service Management – often referred to as ESM, is the extension of IT Service Management ... managing service demand and supply through a common platform, portal, and …
What is Enterprise Service Management? - OpenText
When thinking about service management, the service desk or help desk immediately comes to mind. But this is only one element for an ESM strategy. Some other key capabilities, which are …
Enterprise Service Management | Deloitte US - Deloitte United …
ESM at scale requires technical capabilities across back office services, multiple systems of record, and an integrated service management platform. Deloitte provides complete, scalable, …
Best Enterprise Service Management Software for 2025
ServiceNow is widely regarded as a top-tier enterprise service management (ESM) platform for large organizations that require extensive customizability and robust workflow automation. …
10 Best Enterprise Service Management Platforms
Dec 11, 2024 · Along with its other enterprise offerings, Freshworks offers a scalable ITSM/ESM. Freshservice was designed to put all parts of your IT infrastructure — from service health to …
Enterprise Service Management | ESM - TeamDynamix
With an enterprise service management (ESM) platform marketing teams can see all activities, resource allocations, timing and risks in a single view. ESM can help organize the request …
