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# 360 Feedback Questions for Executives: A Comprehensive Analysis
Author: Dr. Emily Carter, PhD, Organizational Psychology
Dr. Emily Carter holds a PhD in Organizational Psychology from Stanford University and has over 20 years of experience in leadership development and performance management. Her expertise lies in designing and implementing effective 360-degree feedback systems, specifically tailored for executive-level positions. She has consulted with numerous Fortune 500 companies on improving leadership effectiveness through data-driven feedback initiatives. Her research focuses on the impact of 360 feedback on leadership behaviors and organizational outcomes.
Keyword: 360 feedback questions for executives
1. The Historical Context of 360 Feedback for Executives
The concept of multi-source feedback, which forms the basis of 360-degree feedback, emerged in the late 1940s and early 1950s within the industrial psychology field. Initial applications primarily focused on assessing employee performance from various perspectives, but it wasn't until the 1980s that 360 feedback began gaining significant traction as a leadership development tool. Early applications often suffered from methodological limitations and a lack of robust analytical frameworks. However, the increasing recognition of the importance of leadership effectiveness and the development of more sophisticated statistical techniques contributed to the evolution of 360 feedback for executives. The shift from simply gathering feedback to using it strategically for development became a key advancement. This evolved into the sophisticated 360 feedback questions for executives that we see today, focusing not just on performance but also on leadership style, strengths, weaknesses and developmental needs.
2. Current Relevance of 360 Feedback Questions for Executives
In today's dynamic and complex business environment, the use of 360 feedback questions for executives is more critical than ever. Several factors contribute to its current relevance:
Increased Accountability: Executives are under intense scrutiny from shareholders, stakeholders, and the public. 360 feedback provides a comprehensive view of their leadership effectiveness, helping them identify areas for improvement and enhance their accountability.
Improved Self-Awareness: Executives, despite their experience, may have blind spots regarding their leadership style and impact on others. 360 feedback helps them gain valuable self-awareness, fostering greater self-reflection and personal growth.
Enhanced Leadership Development: 360 feedback isn't just about assessment; it's a powerful tool for driving leadership development. The feedback received provides a roadmap for targeted interventions, coaching, and training programs designed to address specific developmental needs.
Improved Team Dynamics: 360 feedback can reveal issues within teams and organizational structures. Feedback from direct reports, peers, and superiors can highlight communication breakdowns, conflicts, and other team dynamics impacting overall effectiveness. Addressing these issues early on can improve team cohesion and performance.
Succession Planning: 360 feedback provides valuable insights into the strengths and weaknesses of high-potential executives, aiding in succession planning and identifying individuals ready for increased responsibility.
3. Designing Effective 360 Feedback Questions for Executives
Developing effective 360 feedback questions for executives requires careful consideration. The questions should be:
Behaviorally Anchored: Rather than using vague general statements, questions should focus on specific observable behaviors. For example, instead of "Is the executive a good communicator?", a better question would be, "How often does the executive clearly communicate expectations and provide constructive feedback to team members?"
Actionable: The feedback provided should be actionable, enabling executives to take concrete steps to improve their performance.
Multi-Dimensional: Questions should cover various aspects of leadership, including communication, decision-making, delegation, conflict resolution, and strategic thinking.
Balanced: The instrument should include questions addressing both strengths and areas for development. This balanced approach promotes a holistic view of the executive's leadership abilities.
Anonymous and Confidential: Ensuring anonymity and confidentiality is crucial to encourage honest and candid feedback. Participants must feel safe sharing their perspectives without fear of reprisal.
The design of effective 360 feedback questions for executives is a crucial first step. The subsequent analysis and utilization of the data are equally important.
4. Analyzing and Utilizing 360 Feedback Data
Once the feedback is collected, the data must be analyzed effectively. This often involves aggregating responses, identifying key themes, and comparing scores across different rater groups (e.g., direct reports, peers, superiors). Sophisticated software can assist in this process, providing insightful visualizations and reports. The key is to use the data to drive meaningful conversations, create development plans, and foster ongoing performance improvement. This may involve one-on-one coaching sessions, leadership training, or participation in executive development programs. The feedback should be a catalyst for change, not simply a performance review.
5. Addressing Challenges in Implementing 360 Feedback for Executives
Despite its benefits, implementing 360 feedback for executives presents certain challenges:
Resistance to Feedback: Some executives may be resistant to receiving critical feedback, viewing it as a threat to their authority or image. Careful preparation and communication are crucial to address this resistance.
Time Commitment: The process can be time-consuming for both executives and raters. Minimizing the burden on participants is essential for ensuring participation and engagement.
Data Interpretation: Interpreting the data requires expertise and careful consideration of the context. Incorrect interpretation can lead to inaccurate conclusions and ineffective interventions.
Maintaining Confidentiality: Maintaining the confidentiality of the feedback is crucial for the process’s success and to encourage honest feedback. Robust security measures and clear communication about confidentiality are essential.
6. Summary
360 feedback questions for executives have evolved significantly since their inception, transforming from basic performance appraisals into sophisticated leadership development tools. Their current relevance stems from the need for increased accountability, improved self-awareness, enhanced leadership development, improved team dynamics, and effective succession planning. Designing effective questions, carefully analyzing the data, and addressing potential challenges are critical to maximizing the effectiveness of this valuable tool. The process should be seen as an ongoing journey of self-improvement and organizational enhancement, not simply a one-time assessment.
7. Publisher: "Leadership Insights Press"
Leadership Insights Press is a leading publisher specializing in leadership development and organizational effectiveness. They have a strong reputation for publishing high-quality research and practical guides on topics related to 360 feedback questions for executives, leadership assessment, and talent management. Their publications are often cited by academics and practitioners in the field.
8. Editor: Dr. Michael Davies, PhD, Organizational Behavior
Dr. Michael Davies holds a PhD in Organizational Behavior and has extensive experience editing scholarly articles and books related to leadership and management. His expertise in ensuring the accuracy, clarity, and rigor of research findings adds significant credibility to the article.
9. Conclusion
Effective 360 feedback questions for executives are a critical component of modern leadership development. When implemented thoughtfully and strategically, this process can yield significant improvements in leadership effectiveness, organizational performance, and individual growth. By understanding the historical context, addressing current challenges, and leveraging the insights gained from data analysis, organizations can unlock the full potential of 360 feedback for executives.
FAQs
1. What are the key benefits of using 360-degree feedback for executives? Improved self-awareness, enhanced leadership development, increased accountability, better team dynamics, and effective succession planning.
2. How can I ensure anonymity and confidentiality in 360 feedback surveys? Use secure online platforms, clearly communicate confidentiality policies, and use anonymous reporting methods.
3. How do I choose the right raters for a 360-degree feedback process? Select individuals who have frequent and meaningful interactions with the executive, including direct reports, peers, superiors, and potentially even customers or clients.
4. How often should 360-degree feedback be conducted for executives? The frequency depends on the organization's needs and goals, but annual or bi-annual reviews are common.
5. What are some common mistakes to avoid when implementing 360-degree feedback? Using vague questions, failing to provide clear instructions, not ensuring anonymity, ignoring negative feedback, and not linking feedback to development plans.
6. How can I handle resistance to 360-degree feedback from executives? Clearly communicate the benefits, emphasize the developmental focus, and provide support and coaching throughout the process.
7. How can I analyze 360-degree feedback data effectively? Use appropriate statistical methods, identify key themes and patterns, and compare scores across different rater groups.
8. What are some examples of actionable 360 feedback questions for executives? "How effectively does this executive delegate tasks and empower their team?" "How clearly does this executive communicate their vision and goals?"
9. How can I integrate 360-degree feedback into a broader leadership development program? Use the feedback as a basis for personalized coaching, training, and mentoring programs.
Related Articles
1. "The Impact of 360 Feedback on Executive Performance: A Meta-Analysis": A review of existing research exploring the relationship between 360 feedback and executive performance outcomes.
2. "Designing Effective 360-Degree Feedback Instruments for Senior Leaders": Focuses on best practices for developing 360-degree feedback instruments specifically tailored to senior executives.
3. "Overcoming Resistance to 360-Degree Feedback: Strategies for Success": Provides practical strategies for addressing resistance to 360-degree feedback among executives.
4. "Analyzing and Interpreting 360-Degree Feedback Data: A Practical Guide": Offers a step-by-step guide to effectively analyzing and interpreting 360-degree feedback data for executives.
5. "Integrating 360-Degree Feedback into Leadership Development Programs": Explores how to integrate 360-degree feedback into broader leadership development initiatives.
6. "The Role of Coaching in Enhancing the Effectiveness of 360-Degree Feedback": Discusses the importance of coaching in maximizing the benefits of 360-degree feedback for executives.
7. "Using 360-Degree Feedback for Succession Planning": Explores how 360-degree feedback can inform and improve executive succession planning.
8. "360-Degree Feedback and Organizational Culture: A Synergistic Approach": Examines the relationship between 360-degree feedback and organizational culture and how to leverage them for mutual benefit.
9. "The Ethics of 360-Degree Feedback: Ensuring Fairness and Transparency": Addresses ethical considerations in implementing 360-degree feedback programs for executives.
| 360 feedback questions for executives: The Extraordinary Leader: Turning Good Managers into Great Leaders John H. Zenger, Joseph Folkman, 2009-06-07 People can learn how to lead. This was the position John H. Zenger and Joseph R.Folkman took when they wrote their now-classicleadership book The Extraordinary Leader—and it’sa fact they reinforce in this new, completely updatededition of their bestseller. When it was first published, The ExtraordinaryLeader immediately attracted a wide audience ofaspiring leaders drawn to its unique feature: theextensive use of scientific studies and hard data,which served to demystify the concept of leadershipand get readers thinking about the subject ina pragmatic way. Now, Zenger and Folkman revisit the subject to addressleaders’ most pressing concerns today. Theresult is an up-to-date, essential leadership guidefor the twenty-first century that includes: Late-breaking research on the psychologyof leadership New information on leading in a globalenvironment A breakthrough case study on measuringimproved leadership behavior Studies revealing the importance offollow-through The Extraordinary Leader is a remarkable combinationof expert insight and extensive research.The authors analyzed more than 200,000 assessmentsdescribing 20,000 managers—by far themost expansive research ever conducted for a leadershipbook. Zenger and Folkman have created the leadershipbook of the ages. The Extraordinary Leader explainshow to build leadership skills that will take you andyour organization to unimagined success. |
| 360 feedback questions for executives: Leveraging the Impact of 360-degree Feedback John W. Fleenor, Sylvestor Taylor, Craig Chappelow, 2008-03-31 Leveraging the Impact of 360-Degree Feedback is a hands-on guide for implementing and maintaining effective 360-degree feedback as part of learning and development initiatives. Written for professionals who work inside organizations and for consultants working with clients, the book draws on a proven ten-step program and lessons learned over the past twenty years of research and practice. The authors present step-by-step suggestions for the successful implementation of 360-degree feedback as well as a collection of best practices that the Center for Creative Leadership has observed and tested with their broad base of clients. |
| 360 feedback questions for executives: Nine Lies About Work Marcus Buckingham, Ashley Goodall, 2019-04-02 Forget what you know about the world of work You crave feedback. Your organization's culture is the key to its success. Strategic planning is essential. Your competencies should be measured and your weaknesses shored up. Leadership is a thing. These may sound like basic truths of our work lives today. But actually, they're lies. As strengths guru and bestselling author Marcus Buckingham and Cisco Leadership and Team Intelligence head Ashley Goodall show in this provocative, inspiring book, there are some big lies--distortions, faulty assumptions, wrong thinking--that we encounter every time we show up for work. Nine lies, to be exact. They cause dysfunction and frustration, ultimately resulting in workplaces that are a pale shadow of what they could be. But there are those who can get past the lies and discover what's real. These freethinking leaders recognize the power and beauty of our individual uniqueness. They know that emergent patterns are more valuable than received wisdom and that evidence is more powerful than dogma. With engaging stories and incisive analysis, the authors reveal the essential truths that such freethinking leaders will recognize immediately: that it is the strength and cohesiveness of your team, not your company's culture, that matter most; that we should focus less on top-down planning and more on giving our people reliable, real-time intelligence; that rather than trying to align people's goals we should strive to align people's sense of purpose and meaning; that people don't want constant feedback, they want helpful attention. This is the real world of work, as it is and as it should be. Nine Lies About Work reveals the few core truths that will help you show just how good you are to those who truly rely on you. |
| 360 feedback questions for executives: The Art and Science of 360 Degree Feedback Richard Lepsinger, Anntoinette D. Lucia, 2009-01-12 More and more organizations are using 360-degree feedback to provide an opportunity to talk about key changes. This second edition of the best-selling book includes research and information that more accurately reflects who is using 360-degree feedback and where and how it is being used. In addition, the authors incorporate information about the impact of advances in technology and the more global and virtual work environment. This new edition includes case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it. |
| 360 feedback questions for executives: The Mindful Leader Michael Bunting, 2016-08-22 The ultimate guide to becoming an extraordinary leader – while finding happiness, gaining authenticity, and banishing stress Integrating proven mindfulness practices and world-class leadership theory, The Mindful Leader is the essential guide for self-aware leadership. The book simplifies mindfulness principles and links them solidly to business benefits. It provides a practically-grounded template for leaders to develop unprecedented levels of self awareness, wellbeing and effectiveness. Research findings throughout the book detail the positive impact of mindfulness from the perspectives of brain science, psychology and leadership. International case studies from a variety of industries illustrate the everyday implementation of mindful leadership. You'll learn easy mindfulness practices that you can implement today and a practical framework for everyday mindful leadership. You'll also be given access to online resources for vision reflections, values clarification, mindfulness practices and more. Mindful leadership is a hot topic – but it's not as simple as when you become mindful, great leadership will spontaneously happen. This book serves as both mindfulness training and leadership training, clarifying the parallel while guiding you through the many points of intersection. Improve your leadership skills via context-specific mindfulness practices Learn mindfulness from a practical perspective, with real workplace skills Discover how leaders from around the world practice mindful leadership every day Understand the neuroscience link between mindfulness and great leadership Learn practices that deliver a deeper sense of integrity, authenticity, fulfillment and bottom-line results improvement Mindfulness provides real, practical tools for self-awareness, mental wellbeing, stress reduction and more. When practiced through a leadership lens, it becomes much more than just another leadership guide. Mindfulness transforms leadership as a whole, delivering real, lasting change that transcends typical leadership training. For a clear, concise framework of mindfulness at work, The Mindful Leader is the ideal guide for those serious about effective, sustainable leadership. |
| 360 feedback questions for executives: One Page Talent Management, with a New Introduction Marc Effron, Miriam Ort, 2018-07-17 A radical approach to growing high-quality talent--fast You know that winning in today's marketplace requires top-quality talent. You also know what it takes to build that talent--and you spend significant financial and human resources to make it happen. Yet somehow, your company's beautifully designed and well-benchmarked processes don't translate into the bottom-line talent depth you need. Why? Talent management experts Marc Effron and Miriam Ort argue that companies unwittingly add layers of complexity to their talent-building models--without evaluating whether those components add any value to the overall process. Consequently, simple activities like setting employee performance goals become multipage, headache-inducing time wasters that turn managers off and fail to improve results. Effron and Ort introduce a simple, powerful, scientifically proven approach to increase your ability to develop better leaders faster: One Page Talent Management (OPTM). Using the straightforward, easy-to-follow process described in this book, you will eliminate frustrating complexity, focus only on those components that add real value, and build transparency and accountability into every practice. Based on extensive research and experience in companies such as Avon Products, Bank of America, and Philips, One Page Talent Management shows you how to: Quickly identify high-potential talent without complex assessments Increase the number of ready now successors for key roles Generate 360-degree feedback that accelerates change in the most critical behaviors Significantly reduce the time required for managers to implement talent-building processes Do away with complexity and bureaucracy--and develop the high-quality talent you need, right now. |
| 360 feedback questions for executives: Leveraging the Impact of 360-Degree Feedback, Second Edition John W. Fleenor, Sylvester Taylor, Craig Chappelow, 2020-06-18 From the Center for Creative Leadership, this essential guide is updated with new insights, tips, and tools to help organizations get the most out of 360-degree feedback. This hands-on guide from the Center for Creative Leadership (CCL) shows how to implement effective 360-degree feedback systems as part of leadership development initiatives in organizations. Written for professionals who work inside organizations and external consultants working with clients, the book draws on over twenty years of research and practice in organizations both large and small. Expert authors from CCL provide step-by-step guidelines for successful 360-degree feedback as well as best practices observed and tested with CCL's broad base of clients. The second edition is updated with advances in the field over the past ten years and features new chapters on what affects validity, why the process can fail, and the future of leadership. The book includes worksheets, checklists, and other tools to use or adapt with a 360-degree feedback process in any organization. |
| 360 feedback questions for executives: The Cambridge Handbook of Instructional Feedback Anastasiya A. Lipnevich, Jeffrey K. Smith, 2018-11-15 This book brings together leading scholars from around the world to provide their most influential thinking on instructional feedback. The chapters range from academic, in-depth reviews of the research on instructional feedback to a case study on how feedback altered the life-course of one author. Furthermore, it features critical subject areas - including mathematics, science, music, and even animal training - and focuses on working at various developmental levels of learners. The affective, non-cognitive aspects of feedback are also targeted; such as how learners react emotionally to receiving feedback. The exploration of the theoretical underpinnings of how feedback changes the course of instruction leads to practical advice on how to give such feedback effectively in a variety of diverse contexts. Anyone interested in researching instructional feedback, or providing it in their class or course, will discover why, when, and where instructional feedback is effective and how best to provide it. |
| 360 feedback questions for executives: How to Be Exceptional: Drive Leadership Success By Magnifying Your Strengths John H. Zenger, Joseph Folkman, Robert H. Sherwin, Barbara Steel, 2012-06-07 One of The Globe & Mail's Top 10 Business books of the Year! Rethink Everything You Know About Leadership Strengths A must-read for anyone wanting to positively stand out in an organization or for leaders wanting to raise the overall performance of the organization. -- Cindy Brinkley, Vice President, Global Human Resources, General Motors Zenger Folkman's findings related to companion behaviors is exciting. It enhances what's been presented in prior books and makes extraordinary leadership seem like an achievable goal. I would recommend this book to anyone committed to the journey. -- Pam Mabry, Director, Human Resources, The Boeing Company The authors take the groundbreaking concept of driving leadership effectiveness by building our strengths to a whole new level of practical implementation, providing us with a brilliantly clear road map. I have found this body of work to be absolutely invaluable . . . I cannot imagine a person in a leadership role today who would not find value from reading this book cover to cover. -- Loren M. Starr, Senior Managing Director and Chief Financial Officer, Invesco Ltd. How to Be Exceptional is a milestone in the emerging business case for evidence-based management. Building on two decades of earlier research, the authors brilliantly lay out a simple, concrete, scientifically validated model for achieving consistently superior business results through leadership. . . . Its magic is its simplicity, pragmatism, and focus. -- Eric Severson, Senior Vice President, Talent, Gap Inc. How to Be Exceptional is the best book on professional development I have read in decades. It reinforces the emerging wisdom that the path to greatness is really about building profound strengths, rather than through relentlessly focusing on one’s weaknesses. This is a great road map for any leader seeking to optimize their growth and impact. -- Michael A. Peel, Yale University, Vice President, Human Resources and Administration |
| 360 feedback questions for executives: Leadership Agility William B. Joiner, Stephen A. Josephs, 2006-10-20 Leadership Agility is the master competency needed for sustained success in today’s complex, fast-paced business environment. Richly illustrated with stories based on original research and decades of work with clients, this groundbreaking book identifies five levels that leaders move through in developing their agility. Significantly, only 10% have mastered the level of agility needed for consistent effectiveness in our turbulent era of global competition. Written in an engaging, down-to-earth style, this book not only provides a map that guides readers in identifying their current level of agility. It also provides practical advice and concrete examples that show managers and leadership development professionals how they can bring greater agility to the initiatives they take every day. |
| 360 feedback questions for executives: What to Ask the Person in the Mirror Robert S. Kaplan, 2011 Harvard Business School professor and business leader Robert Kaplan presents a process for asking the big questions that will enable you to diagnose problems, change course if necessary, and advance your career. |
| 360 feedback questions for executives: How to Lead When Your Boss Can't (or Won't) John C. Maxwell, 2019-10-01 Don’t let a bad boss or manager hold you back from being successful! Every day millions of people with high potential are frustrated and held back by incompetent leaders. New York Times bestselling author and leadership expert John C. Maxwell knows this because the number one question he gets asked is about how to lead when the boss isn’t a good leader. You don’t have to be trapped in your work situation. In this book, adapted from the million-selling The 360-Degree Leader, and now distilled down for busy professionals, Maxwell unveils the keys to successfully navigating the challenges of working for a bad boss. In How to Lead When Your Boss Can’t (or Won’t), Maxwell teaches you how to: position yourself for current and future success, take the high road with a poor leader, avoid common pitfalls, work well with teammates, and develop influence wherever you find yourself. Practicing the principles taught in this book will result in endless opportunities—for your organization, your career, and your life. You can learn how to lead when your boss can’t (or won’t). |
| 360 feedback questions for executives: How to Be Good at Performance Appraisals Dick Grote, 2011-07-05 Do you supervise people? If so, this book is for you. One of a manager’s toughest—and most important—responsibilities is to evaluate an employee’s performance, providing honest feedback and clarifying what they’ve done well and where they need to improve. In How to Be Good at Performance Appraisals, Dick Grote provides a concise, hands-on guide to succeeding at every step of the performance appraisal process—no matter what performance management system your organization uses. Through step-by-step instructions, examples, do-and-don’t bullet lists, sample dialogues, and suggested scripts, he shows you how to handle every appraisal activity from setting goals and defining job responsibilities to evaluating performance quality and discussing the performance evaluation face-to-face. Based on decades of experience guiding managers through their biggest challenges, Grote helps answer the questions he hears most often: • How do I set goals effectively? How many goals should someone set? • How do I evaluate a person’s behaviors? Which counts more, behaviors or results? • How do I determine the right performance appraisal rating? How do I explain my rating to a skeptical employee? • How do I tell someone she’s not meeting my expectations? How do I deliver bad news? Grote also explains how to tackle other thorny performance management tasks, including determining compensation and terminating poor performers. In accessible and useful language, How to Be Good at Performance Appraisals will help you handle performance appraisals confidently and successfully, no matter the size or culture of your organization. It’s the one book you need to excel at this daunting yet critical task. |
| 360 feedback questions for executives: 360-degree Assessments Chaitra M. Hardison, Mikhail Zaydman, Oluwatobi A. Oluwatola, Anna Rosefsky Saavedra, Thomas Bush, Heather Peterson, Susan G. Straus, 2015 Report examines the feasibility and advisability of using a 360-degree assessment approach in performance evaluations of U.S. military service members, and explores the role of 360s more broadly, such as for development purposes. |
| 360 feedback questions for executives: Using 360-degree Feedback in Organizations John W. Fleenor, Jeffrey Michael Prince, 1997 Content Description #Includes bibliographical references and indexes. |
| 360 feedback questions for executives: Courageous Cultures Karin Hurt, David Dye, 2020-07-28 From executives complaining that their teams don’t contribute ideas to employees giving up because their input isn’t valued--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels. Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints. Becoming a courageous culture means building teams of microinnovators, problem solvers, and customer advocates working together. In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is “sticky” for both customers and employees. In Courageous Cultures, you’ll learn practical tools that help you: Learn the difference between microinnovators, problem solvers, and customer advocates and how they work together. See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking. Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees. Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization. This book provides you with the practical tools to uncover, leverage, and scale the best ideas from every level of your organization. |
| 360 feedback questions for executives: The Handbook of Multisource Feedback David W. Bracken, Carol W. Timmreck, Allan H. Church, 2001-06-21 The Comprehensive Resource for Designing and Implementing MSG Processes As organizations strive to make the best possible decisions on critical issues such as compensation, succession planning, staffing, and outplacement, they have increasingly turned to multisource feedback (MSF) for answers. But while use of MSF (or 360-degree) systems has proliferated rapidly, understanding of its complexities has not3/4and many companies are moving forward with MSF amid a dangerous void of systematic research and discussion on this powerful process. The Handbook of Multisource Feedback provides the most comprehensive compendium available of current knowledge and practice in MSF. The volume's diverse group of contributors3/4which includes renowned academics, practitioners, and applied researchers3/4represents the acknowledged thought leaders in the current and future practice of MSF. Through their multiple perspectives, they identify best practices in the design and implementation of MSF processes and offer key guidelines for decision making when using MSF. The book offers solid grounding in the nuts and bolts of MSF data collection and reporting, providing a process model that leads the reader step-by-step through each phase of an MSF system. It details the developmental and decision-making uses of multisource feedback, describing MSF applications for improving executive development, organization development and change, teams, performance management, personnel decision, and more. And it addresses the realities of system forces that influence MSF processes, including legal, ethical, and cross-cultural issues. The Handbook of Multisource Feedback will provide an ideal one-stop reference for practitioners, researchers, consultants, and organizational clients who need to understand the challenges of using multisource feedback. The Editors David W. Bracken, is director of research consulting at Mercer Delta Consulting group, LLC. His twenty-two years of practice have included multisource feedback systems, individual and organizational assessments, performance management, and management development. Carol W. Timmreck, is an organization development consultant at Shell Oil Company. She is a cofounder of the Multisource Feedback Forum, a consortium of organizations with active MSF processes. Allen H. Church, is a principal consultant in management consulting services at PricewaterhouseCoopers, specializing in multisource feedback systems and organizational surveys. He is also an adjunct professor at Columbia University. The complete guide to MSF systems Handbook of Multisource Feedback offers a comprehensive, multiperspective look at the most current knowledge and practice in multisource feedback (MSF) systems. Drawing from extensive research and practice, a diverse group of distinguished contributors presents the best practices in the field and offers pragmatic guidelines for decision making at each step of design and implementation of an MSF process. Contributors include: David Antonioni Leanne E. Atwater H. John Bernardin Scott A. Birkeland Walter C. Borman David W. Bracken Stephane Brutus W. Warner Burke Allan H. Church Jeanette N. Cleveland Victoria B. Crawshaw Anthony T. Dalessio Maxine A. Dalton Mark R. Edwards Ann J. Ewen James L. Farr John W. Fleenor Marshall Goldsmith Glenn Hallam Michael M. Harris Sally F. Hartmann Jerry W. Hedge Laura Heft Mary Dee Hicks George P. Hollenbeck Robert A. Jako Richard Lepsinger Jean Brittain Leslie Manuel London Anntoinette D. Lucia Dana McDonald-Mann Carolyn J. Mohler Kevin R. Murphy Daniel A. Newman David B. Peterson Steven G. Rogelberg James W. Smither Jeffrey D. Stoner Lynn Summers Carol W. Timmreck Carol Paradise Tornow Walter W. Tornow Catherine L. Tyl |
| 360 feedback questions for executives: Winning Well Karin Hurt, David Dye, 2016-04-15 To succeed in today’s hypercompetitive economy, managers must master creating a productive work environment for employees while still making numbers. Tense, overextended workplaces force managers to choose between results and relationships. Executives set aggressive goals, so managers drive their teams to deliver, resulting in burnout. Or, employees seek connection and support, so managers focus on relationships and fail to make the numbers. However, managers need to achieve both. In Winning Well, managers will learn how to: Stamp out the corrosive win-at-all-costs mentality Focus on the game, not just the score Reinforce behaviors that produce results Sustain energy and momentum Be the leader people want to work for To prevent burnout and disengagement, while still achieving the necessary success for the company, managers must learn how to get their employees productive while creating an environment that makes them want to produce even more. Winning Well offers a quick, practical action plan for making the workplace productive, rewarding, and even fun. |
| 360 feedback questions for executives: Handbook of Strategic 360 Feedback Allan H. Church, David W. Bracken, John W. Fleenor, Dale S. Rose, 2019-04-10 This volume is the definitive work on strategic 360 feedback, an approach to performance management that is characterized by: (1) having content derived from the organization's strategy and values; (2) creating data that is sufficiently reliable and valid to be used for decision making; (3) integration with talent management and development systems; and (4) being inclusive of all candidates for assessment. Featuring 30 chapters from leading practitioners in the field, the volume is organized into four major sections: 360 for Decision Making; 360 for Development, Methodology, and Measurement; Organizational Applications; and Critical and Emerging Topics. It presents viewpoints from researchers, scientists, practitioners, and consultants on best practices in the design, implementation, and evaluation of many forms of multirater processes and technologies currently used to support talent management systems. |
| 360 feedback questions for executives: 360 Degree Feedback John E. Jones, William Bearley, 1996 Find out how the emerging technology of multi-source assessment and feedback (360° feedback) can benefit your organization. This handbook presents concrete methods for creating, adapting, and using survey methods to provide sharply targeted feedback to leaders. It contains case examples of applications of 360° feedback and spells out steps for creating instruments, analyzing data from them, and providing feedback in ways that both inform and inspire. The authors give step-by-step methods for using the best practices and avoiding the many pitfalls of 360° assessment and feedback. |
| 360 feedback questions for executives: Dare to Lead Brené Brown, 2018-10-09 #1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership. |
| 360 feedback questions for executives: Feedback (and Other Dirty Words) M. Tamra Chandler, Laura Dowling Grealish, 2019-06-18 A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved. Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it’s a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn’t be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow. Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You’ll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all. When it’s done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It’s too important to give up, and with Chandler and Grealish’s help, you’ll be able to use it deftly, equitably, and effectively. “Feedback (and other Dirty Words) cuts straight to the chase on what you need to do to revolutionize feedback in your organization. If we all approached feedback in this way, business (and the world at large!) would indeed be a better place.” —Kathy O'Driscoll, vice president of People, Snowflake Computing Inc. “Like it or probably not, people don't grow without feedback. Can you deliver feedback without closing people down? Chandler and Grealish give the tools and methods for making feedback feel good. Not only will Feedback (and Other Dirty Words) help you with your next performance conversation, it can transform your company culture to be more agile and enjoyable.” —Marcia Reynolds, PsyD, past president, International Coach Federation, and author of The Discomfort Zone |
| 360 feedback questions for executives: Management 3.0 Jurgen Appelo, 2011 Introduces a realistic approach to leading, managing, and growing your Agile team or organization. Written for current managers and developers moving into management, Appelo shares insights that are grounded in modern complex systems theory, reflecting the intense complexity of modern software development. Recognizes that today's organizations are living, networked systems; that you can't simply let them run themselves; and that management is primarily about people and relationships. Deepens your understanding of how organizations and Agile teams work, and gives you tools to solve your own problems. Identifies the most valuable elements of Agile management, and helps you improve each of them. |
| 360 feedback questions for executives: The Surprising Science of Meetings Steven G. Rogelberg, 2019 No organization made up of human beings is immune from the all-too-common meeting gripes: those that fail to engage, those that inadvertently encourage participants to tune out, and those that blatantly disregard participants' time. In The Surprising Science of Meetings, Steven G. Rogelberg draws from extensive research, analytics and data mining, and survey interviews to share the proven techniques that help managers and employees change the way they run meetings and upgrade the quality of their working hours. |
| 360 feedback questions for executives: The 360 Degree Leader Workbook John C. Maxwell, 2006-09-03 The 360 Degree Leader Workbook will equip you with the skills you need to begin making a difference in your organization, career, and life, today—with or without the promotion. Ninety-nine percent of all leadership occurs not from the top but from the middle of an organization. Usually, an organization has only one person who is the leader. So what do you do if you are not that one person? In The 360 Degree Leader Workbook, Maxwell addresses that very question and takes the discussion even further. You don't have to be the main leader to make a significant impact in your organization. Good leaders are not only capable of leading their followers but are also adept at leading their superiors and their peers. Debunking myths and shedding light on the challenges, John Maxwell offers specific principles for Leading Down, Leading Up, and Leading Across. 360-Degree Leaders can lead effectively, regardless of their position in an organization. By applying Maxwell's principles from this workbook and accompanying book, you will expand your influence and ultimately be a more valuable team member. |
| 360 feedback questions for executives: Radical Candor Kim Malone Scott, 2017-03-28 Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success. |
| 360 feedback questions for executives: No Rules Rules Reed Hastings, Erin Meyer, 2020-09-08 The New York Times bestseller Shortlisted for the 2020 Financial Times & McKinsey Business Book of the Year Netflix cofounder Reed Hastings reveals for the first time the unorthodox culture behind one of the world's most innovative, imaginative, and successful companies There has never before been a company like Netflix. It has led nothing short of a revolution in the entertainment industries, generating billions of dollars in annual revenue while capturing the imaginations of hundreds of millions of people in over 190 countries. But to reach these great heights, Netflix, which launched in 1998 as an online DVD rental service, has had to reinvent itself over and over again. This type of unprecedented flexibility would have been impossible without the counterintuitive and radical management principles that cofounder Reed Hastings established from the very beginning. Hastings rejected the conventional wisdom under which other companies operate and defied tradition to instead build a culture focused on freedom and responsibility, one that has allowed Netflix to adapt and innovate as the needs of its members and the world have simultaneously transformed. Hastings set new standards, valuing people over process, emphasizing innovation over efficiency, and giving employees context, not controls. At Netflix, there are no vacation or expense policies. At Netflix, adequate performance gets a generous severance, and hard work is irrelevant. At Netflix, you don’t try to please your boss, you give candid feedback instead. At Netflix, employees don’t need approval, and the company pays top of market. When Hastings and his team first devised these unorthodox principles, the implications were unknown and untested. But in just a short period, their methods led to unparalleled speed and boldness, as Netflix quickly became one of the most loved brands in the world. Here for the first time, Hastings and Erin Meyer, bestselling author of The Culture Map and one of the world’s most influential business thinkers, dive deep into the controversial ideologies at the heart of the Netflix psyche, which have generated results that are the envy of the business world. Drawing on hundreds of interviews with current and past Netflix employees from around the globe and never-before-told stories of trial and error from Hastings’s own career, No Rules Rules is the fascinating and untold account of the philosophy behind one of the world’s most innovative, imaginative, and successful companies. |
| 360 feedback questions for executives: Current Practices in 360 Degree Feedback 3D Group, Dale Rose, Dale S Rose Ph D, Justine Lewis, 2013-01-23 Our 2013 study, Current Current Practices in 360 Degree Feedback: A Benchmark Study of North American Companies, highlights the most important issues confronting 360 degree feedback project managers when designing and implementing a feedback program. Based on responses from over 200 companies across North America, our benchmark study addresses each phase of a 360 degree feedback implementation and provides detailed insights on how to resolve critical design issues. |
| 360 feedback questions for executives: The Making of a Manager Julie Zhuo, 2019-03-19 Instant Wall Street Journal Bestseller! Congratulations, you're a manager! After you pop the champagne, accept the shiny new title, and step into this thrilling next chapter of your career, the truth descends like a fog: you don't really know what you're doing. That's exactly how Julie Zhuo felt when she became a rookie manager at the age of 25. She stared at a long list of logistics--from hiring to firing, from meeting to messaging, from planning to pitching--and faced a thousand questions and uncertainties. How was she supposed to spin teamwork into value? How could she be a good steward of her reports' careers? What was the secret to leading with confidence in new and unexpected situations? Now, having managed dozens of teams spanning tens to hundreds of people, Julie knows the most important lesson of all: great managers are made, not born. If you care enough to be reading this, then you care enough to be a great manager. The Making of a Manager is a modern field guide packed everyday examples and transformative insights, including: * How to tell a great manager from an average manager (illustrations included) * When you should look past an awkward interview and hire someone anyway * How to build trust with your reports through not being a boss * Where to look when you lose faith and lack the answers Whether you're new to the job, a veteran leader, or looking to be promoted, this is the handbook you need to be the kind of manager you wish you had. |
| 360 feedback questions for executives: The Leadership Gap Lolly Daskal, 2017-05-30 Do people see you as the kind of leader you want to be? Are your strongest leadership qualities getting in the way of your greatness? After decades of advising and inspiring some of the most eminent chief executives in the world, Lolly Daskal has uncovered a startling pattern: within each leader are powerful abilities that are also hidden impediments to greatness. She’s witnessed many highly driven, overachieving leaders rise to prominence fueled by well-honed skill sets, only to falter when the shadow sides of the same skills emerge. Now Daskal reveals her proven system, which leaders at any level can apply to dramatically improve their results. It begins with identifying your distinctive leadership archetype and recognizing its shadow: ■ The Rebel, driven by confidence, becomes the Imposter, plagued by self-doubt. ■ The Explorer, fueled by intuition, becomes the Exploiter, master of manipulation. ■ The Truth Teller, who embraces candor, becomes the Deceiver, who creates suspicion. ■ The Hero, embodying courage, becomes the Bystander, an outright coward. ■ The Inventor, brimming with integrity, becomes the Destroyer, who is morally corrupt. ■ The Navigator, trusts and is trusted, becomes the Fixer, endlessly arrogant. ■ The Knight, for whom loyalty is everything, becomes the Mercenary, who is perpetually self-serving. Using psychology, philosophy, and her own experience, Daskal offers a breakthrough perspective on leadership. She’ll take you inside some of the most cloistered boardrooms, let you in on deeply personal conversations with industry leaders, and introduce you to luminaries who’ve changed the world. Her insights will help you rethink everything you know to become the leader you truly want to be. |
| 360 feedback questions for executives: What Got You Here Won't Get You There Marshall Goldsmith, 2010-09-03 Your hard work is paying off. You are doing well in your field. But there is something standing between you and the next level of achievement. That something may just be one of your own annoying habits.Perhaps one small flaw - a behaviour you barely even recognise - is the only thing that's keeping you from where you want to be. It may be that the very characteristic that you believe got you where you are - like the drive to win at all costs - is what's holding you back. As this book explains, people often do well in spite of certain habits rather than because of them-and need a to stop list rather than one listing what to do. Marshall Goldsmith's expertise is in helping global leaders overcome their unconscious annoying habits and become more successful. His one-on-one coaching comes with a six-figure price tag - but in this book you get his great advice for much less. Recently named as one of the world's five most-respected executive coaches by Forbes, he has worked with over 100 major CEOs and their management teams at the world's top businesses. His clients include corporations such as Goldman Sachs, Glaxo SmithKline, Johnson and Johnson and GE. |
| 360 feedback questions for executives: Journey of the Soul Bill Gaultiere, Kristi Gaultiere, 2021-02-16 The healthy Christian life is one of continuing spiritual, emotional, and relational growth. But so many of us feel stuck or stagnated at one stage of the journey. It's not always clear to us where or why we are stuck, making it difficult to take the next step on our journey of the soul. That's where Bill and Kristi Gaultiere come in. After decades in private practice as counselors and therapists, they have developed a unique model for growing in grace. In Journey of the Soul, they draw on more than 70,000 hours of providing therapy and spiritual direction to show you how to identify your current stage of faith and the next steps to take based on your unique needs and struggles. With Scripture, self-assessments, and soul care practices to support your progress along the way, this insightful and inspiring book will be a treasured companion on your journey no matter where you are or how long you've been following Jesus. |
| 360 feedback questions for executives: The Feedback Imperative Anna Carroll, 2014-07-08 See faster results through everyday feedback. The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team’s Success reveals the hidden reasons why giving feedback to employees can be so difficult and yet so urgently needed in today’s workplace, and provides the definitive steps for overcoming feedback avoidance and taking great leaps forward with employee engagement, retention, and performance. Anna Carroll applies her extensive research and expertise in business consulting and psychology to illustrate how brain science, generational trends, our information economy, limiting beliefs, and organizational culture collide in the new workplace, creating a huge gap between the supply and demand of helpful professional feedback. In her “Seven Steps to Everyday Feedback” and sixteen tools for self-assessment and planning, Carroll provides detailed instructions for leaders to execute a feedback turnaround that will quench their team members’ thirst for helpful feedback and build a culture in which employee-to-leader and peer-to-peer feedback are welcome as well. |
| 360 feedback questions for executives: Effective Directors Charlotte Valeur, Claire Fargeot, 2021-10-10 The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Being a good board member is not about knowing everything; it is about asking the right questions and challenging appropriately. Effective Directors: The Right Questions To Ask (QTA) is a reference book for board members and executives globally to support them in their work. With chapters written by senior company board members and respected figures in corporate governance, the questions have been drawn together to offer food for thought and useful prompts that take boards beyond operational discussions. The book clearly presents key areas to be considered by the board (there are over 50 in total) and range from board composition, to data security, diversity and inclusion, and succession planning. The questions are ones that boards, in any organisation, should be asking themselves, their fellow board members, service providers, executives, and other stakeholders to ensure that the right issues are raised, transparency and effective oversight are achieved, and the board is fulfilling its role in governing the organisation. In addition to being invaluable for board members, the book is also a very useful tool for executives in understanding the kind of questions their board members are likely to ask, and the kind of questions that should be asked and discussed in the boardroom. |
| 360 feedback questions for executives: The Human Capital Edge Bruce N. Pfau, Ira T. Kay, 2002 Global human resources consulting firm Watson Wyatt has conducted a large body of research on 25 human capital management practices showing, for the first time, how these practices can raise or lower the stock price of a company and by how much. This research, cited in the Wall Street Journal, the New York Times, and Forbes, is the foundation of the Human Capital Edge, and brings a new level of financial measurement-based precision to the too-often fuzzy world of management books. |
| 360 feedback questions for executives: Authentic Gravitas Rebecca Newton, Ph.D., 2019-03-12 Have a powerful impact—by being more like yourself rather than less, through this groundbreaking approach taught at the London School of Economics and companies worldwide. Organizational psychologist and executive coach Rebecca Newton has found that even her most successful clients still want more of one quality: gravitas. They want their words to carry weight, to have a positive, lasting impact on those around them. Gravitas can seem like an elusive, intangible quality, but it isn't about adopting the style of another or being someone you're not. Newton draws on extensive research and experience coaching business leaders to show what underpins authentic gravitas and how anyone can develop it. She presents the counterintuitive idea that in order to be valued, we shouldn't spend all our time and energy trying to stand out from the crowd; instead, we should focus on the crowd--connecting with others and understanding their needs in order to make a significant difference. Newton debunks the myths of gravitas and gives readers the practical tools to develop it by: * Minimizing the gaps between intention, action, and impact * Remaining true to yourself while adapting to work successfully with people who have different styles * Choosing to be courageous regardless of how confident you feel--as you engage in courageous behaviors, confidence naturally builds Authentic gravitas extends beyond commanding presence in the room during a key meeting; it's about the small things you can do beforehand, during, and in all the spaces in between--to be someone who genuinely adds substantive value in the workplace and beyond. |
| 360 feedback questions for executives: Leading with Conviction Shalom Saada Saar, Michael J. Hargrove, 2013-02-26 Practical advice and tools to help leaders at all levels elevate their skills What can truly set an organization apart? There is only one asset that offers guaranteed differentiation: leadership. Leadership is a deliberate act that requires effort but yields enormous payback. According to the renowned professor Shalom Saar and co-author Michael J. Hargrove, both internationally recognized leadership development consultants, executive coaches and speakers, leadership can be learned and improved through the nine critical competencies explored in this book. Filled with sage advice and engaging examples, as well as multiple mini-assessments, this book presents a programmatic approach to engage and grow leaders at every level and in any type of organization. Outlines the nine core competencies that define exceptional leadership Uses a proven approach to enhance leadership skills that can be applied to any organizational setting Offers a wide array of practical tools for aspiring and experienced leaders Written by Shalom Saar and Michael Hargrove, the cofounders of the Center for Leadership Development, (Saar is also a leading professor at MIT and previously Harvard, as well as other top schools globally) Leading with Conviction offers a wealth of advice to help leaders establish a compelling vision, motivate their workforce, manage change and conflict, and create benchmarks that lead to sustainable success. |
| 360 feedback questions for executives: Strong Product People Petra Wille, 2020-12-11 Are you a product leader looking for advice on how to be certain that every product manager on your team lives up to their full potential? Do you want to make sure your product people are competent, empowered, and inspired, and would you like to know how you can best help them on this journey? If you answered yes to any of these questions, then this book is for you! By the end of this book, you will understand: - Why you need to focus on the personal development of every product manager-and of the team as a whole-to unlock their full potential. - Why coaching is an important part of your job, and how to do it in the most effective way. - How you can define what a good product manager looks like. - How you can accurately assess product managers and provide them with valuable, actionable, and helpful feedback on their current performance that will help them perform even better. - Which methods/frameworks you can use to make sure product managers learn what they need to know to be more effective-enhancing their people skills. And you will be able to: - Reflect on your own coaching personality and define your own areas for development. - Efficiently prepare and use one-on-ones as your main coaching tool. |
| 360 feedback questions for executives: The Employee Experience Tracy Maylett, Matthew Wride, 2017-01-10 Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com. |
| 360 feedback questions for executives: HANDBOOK OF STRATEGIC 360 DEGREE FEEDBACK Allan H. Church, 2019 This volume is the definitive work on strategic 360 feedback, an approach to performance management that is characterized by: (1) having content derived from the organization's strategy and values; (2) creating data that is sufficiently reliable and valid to be used for decision making; (3) integration with talent management and development systems; and (4) being inclusive of all candidates for assessment. Featuring 30 chapters from leading practitioners in the field, the volume is organized into four major sections: 360 for Decision Making; 360 for Development, Methodology, and Measurement; Organizational Applications; and Critical and Emerging Topics. It presents viewpoints from researchers, scientists, practitioners, and consultants on best practices in the design, implementation, and evaluation of many forms of multirater processes and technologies currently used to support talent management systems. |
Mopar LA Series V8 Engines: 318, 340, 360, and 273
Nov 16, 2020 · In 1989, the 360 switched to roller cams and low-pressure throttle-body fuel injection (see the 318 section); and see the Magnum section for details on the "5.9" or 360 …
Campaign Manager 360 Help - Google Help
Official Campaign Manager 360 Help Center where you can find tips and tutorials on using Campaign Manager 360 and other answers to frequently asked questions.
Use Street View in Google Maps
You can explore world landmarks and natural wonders, and experience places like museums, arenas, restaurants, and small businesses with Street View in both Google Maps and
Overview of Campaign Manager 360 - Campaign Manager 360 …
Campaign Manager 360 is a web-based ad management system for advertisers and agencies. It helps you manage your digital campaigns across websites and mobile. This includes a robust …
Display & Video 360 overview - Display & Video 360 Help
Display & Video 360 helps teams execute digital advertising campaigns. Your team can design creatives, organize audience data, purchase inventory, and optimize campaigns. You can …
[GA4] Google Analytics 360 (Google Analytics 4 Properties)
Upgrading/downgrading to/from 360. The self-service upgrade/downgrade option is only available to Analytics properties that are linked to a Google Marketing Platform organization that has an …
[GA4] Introducing the next generation of Analytics, Google …
Jul 1, 2023 · 360 Universal Analytics properties will receive a one-time processing extension ending on July 1, 2024. How to get started with Google Analytics 4 There are 2 ways to get …
Search Ads 360 (new experience) Help - Google Help
Official Google Search Ads 360 (new experience) Help Center where you can find tips and tutorials on using Google Search Ads 360 (new experience) and other answers to frequently …
[GA4] Analytics Academy - Analytics Help - Google Help
Analytics Academy on Skillshop is a collection of free e-learning courses designed by Analytics experts to help users get the most out of Google Analytics.
[GA4] Google Analytics 360 - Analytics Help
Google Analytics 360 (GA360) is the premium, enterprise version of Google Analytics 4 (GA4). It offers higher limits and more advanced features compared to the standard version of Google …
Mopar LA Series V8 Engines: 318, 340, 360, and 273
Nov 16, 2020 · In 1989, the 360 switched to roller cams and low-pressure throttle-body fuel injection (see the 318 section); and see the Magnum section for details on the "5.9" or 360 …
Campaign Manager 360 Help - Google Help
Official Campaign Manager 360 Help Center where you can find tips and tutorials on using Campaign Manager 360 and other answers to frequently asked questions.
Use Street View in Google Maps
You can explore world landmarks and natural wonders, and experience places like museums, arenas, restaurants, and small businesses with Street View in both Google Maps and
Overview of Campaign Manager 360 - Campaign Manager 360 …
Campaign Manager 360 is a web-based ad management system for advertisers and agencies. It helps you manage your digital campaigns across websites and mobile. This includes a robust …
Display & Video 360 overview - Display & Video 360 Help
Display & Video 360 helps teams execute digital advertising campaigns. Your team can design creatives, organize audience data, purchase inventory, and optimize campaigns. You can …
[GA4] Google Analytics 360 (Google Analytics 4 Properties)
Upgrading/downgrading to/from 360. The self-service upgrade/downgrade option is only available to Analytics properties that are linked to a Google Marketing Platform organization that has an …
[GA4] Introducing the next generation of Analytics, Google …
Jul 1, 2023 · 360 Universal Analytics properties will receive a one-time processing extension ending on July 1, 2024. How to get started with Google Analytics 4 There are 2 ways to get …
Search Ads 360 (new experience) Help - Google Help
Official Google Search Ads 360 (new experience) Help Center where you can find tips and tutorials on using Google Search Ads 360 (new experience) and other answers to frequently …
[GA4] Analytics Academy - Analytics Help - Google Help
Analytics Academy on Skillshop is a collection of free e-learning courses designed by Analytics experts to help users get the most out of Google Analytics.
[GA4] Google Analytics 360 - Analytics Help
Google Analytics 360 (GA360) is the premium, enterprise version of Google Analytics 4 (GA4). It offers higher limits and more advanced features compared to the standard version of Google …
