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A Knowledge Management System Should Help an Organization: A Comprehensive Guide
Author: Dr. Anya Sharma, PhD in Information Science with 15 years of experience in implementing and evaluating knowledge management systems in diverse organizational settings.
Publisher: Knowledge Solutions Inc., a leading consulting firm specializing in knowledge management strategy, implementation, and training.
Editor: Mark Johnson, MBA with 10 years of experience in business process optimization and technology implementation.
Summary: This guide explores how a robust knowledge management system (KMS) can significantly benefit organizations. It details best practices for successful KMS implementation, including defining clear objectives, fostering a knowledge-sharing culture, selecting appropriate technology, and measuring impact. The guide also highlights common pitfalls to avoid, such as inadequate user training and a lack of top-management support. Ultimately, a knowledge management system should help an organization improve efficiency, innovation, and decision-making.
Keywords: knowledge management system, knowledge management, KMS, organizational knowledge, knowledge sharing, information management, best practices, implementation, pitfalls, knowledge transfer, organizational learning, competitive advantage
1. Defining the Purpose: What a Knowledge Management System Should Help an Organization Achieve
A knowledge management system should help an organization achieve its strategic goals by systematically capturing, storing, retrieving, and sharing organizational knowledge. Before implementing any KMS, it's crucial to clearly define its purpose. What specific problems will it solve? Will it improve customer service, accelerate product development, enhance employee training, or boost innovation? A well-defined purpose will guide the selection of technology, content, and processes. A knowledge management system should help an organization understand its knowledge gaps and address them proactively.
2. Building a Knowledge-Sharing Culture: The Foundation of Success
A successful KMS is not just about technology; it's about culture. A knowledge management system should help an organization cultivate a culture of knowledge sharing where employees are incentivized to contribute, collaborate, and learn from each other. This involves leadership buy-in, clear communication about the KMS's purpose and benefits, and recognition and reward systems that encourage knowledge sharing. Resistance to change is a common hurdle, so effective communication and training are paramount.
3. Selecting the Right Technology: Finding the Perfect Fit
Choosing the appropriate technology is critical. A knowledge management system should help an organization by offering features that align with its specific needs. Consider factors like scalability, integration with existing systems, user-friendliness, security, and cost. Options range from simple wikis and document management systems to sophisticated enterprise knowledge platforms. The chosen system must be easy to use and integrate seamlessly into existing workflows.
4. Content Management and Organization: Making Knowledge Accessible
Effective content management is key. A knowledge management system should help an organization by ensuring that knowledge is organized, easily searchable, and readily accessible. This requires establishing clear content guidelines, implementing a robust tagging and metadata system, and regularly reviewing and updating content to maintain accuracy and relevance. The system should be designed to facilitate easy searching and retrieval of information, reducing the time employees spend searching for critical information.
5. Measuring the Impact: Demonstrating Value
A knowledge management system should help an organization improve its performance. Therefore, it's essential to measure the impact of the KMS. This can involve tracking key metrics like the number of knowledge base articles accessed, employee satisfaction with the system, time saved in finding information, and the contribution of the KMS to improved business outcomes. This data helps justify the investment in the KMS and identify areas for improvement.
6. Common Pitfalls to Avoid: Learning from Past Mistakes
Several common pitfalls can hinder the success of a KMS. These include:
Lack of top-management support: Without buy-in from leadership, the initiative may lack resources and momentum.
Inadequate user training: Employees need proper training to use the system effectively.
Poor content management: Unorganized and outdated content renders the system useless.
Failure to integrate with existing systems: A standalone system that doesn't connect with other organizational systems will likely fail.
Ignoring user feedback: Continuous improvement requires actively soliciting and responding to user feedback.
7. Continuous Improvement and Adaptation: Evolving with the Organization
A knowledge management system should help an organization adapt to changing needs. Therefore, it's crucial to regularly evaluate and improve the system. This involves gathering user feedback, analyzing usage patterns, and adjusting processes and technology as needed. A successful KMS is not a static entity but a dynamic tool that evolves alongside the organization.
8. Security and Compliance: Protecting Sensitive Information
Security is paramount. A knowledge management system should help an organization protect sensitive information. This requires implementing robust security measures, including access controls, encryption, and regular security audits. The system must also comply with all relevant data privacy regulations.
9. The Future of Knowledge Management: Emerging Trends and Technologies
The field of knowledge management is constantly evolving. Emerging trends include the use of artificial intelligence (AI) for knowledge discovery and retrieval, the integration of social media for knowledge sharing, and the application of blockchain technology for secure knowledge storage and management. A knowledge management system should help an organization embrace these advancements to stay ahead of the curve.
Conclusion:
A successful knowledge management system should help an organization gain a significant competitive advantage by fostering innovation, improving decision-making, and streamlining operations. By carefully planning the implementation, fostering a supportive culture, selecting appropriate technology, and continuously monitoring its effectiveness, organizations can harness the power of knowledge to achieve their strategic goals. Ignoring the potential of a well-implemented KMS is a missed opportunity in today's competitive landscape.
FAQs:
1. What is the ROI of a knowledge management system? The ROI varies greatly depending on the organization and the system's implementation. However, potential returns include reduced training costs, faster problem resolution, improved employee productivity, and enhanced innovation.
2. How much does a KMS cost? Costs vary widely depending on the size and complexity of the system, the number of users, and the level of customization required.
3. What are the key performance indicators (KPIs) for a KMS? KPIs can include knowledge base usage, employee satisfaction, time saved in information retrieval, and the impact on business outcomes.
4. How do I get buy-in from senior management for a KMS? Demonstrate a clear ROI, highlight the strategic benefits, and involve senior management in the planning and implementation process.
5. What are the best practices for knowledge capture? Best practices include encouraging employees to document their expertise, using standardized templates, and employing knowledge elicitation techniques.
6. How do I ensure the security of my KMS? Implement strong access controls, encryption, regular security audits, and comply with relevant data privacy regulations.
7. How can I measure the success of my KMS? Track KPIs, gather user feedback, and conduct regular reviews to assess the system's impact.
8. How do I integrate a KMS with other organizational systems? Choose a KMS that offers robust integration capabilities and work with IT to ensure seamless connectivity.
9. What are the latest trends in knowledge management? Emerging trends include AI-powered knowledge discovery, social media integration, and blockchain technology for secure knowledge storage.
Related Articles:
1. Building a Knowledge-Sharing Culture: A Practical Guide: This article explores strategies for fostering a culture where knowledge sharing is valued and encouraged.
2. Selecting the Right KMS Technology: A Decision-Making Framework: This article provides a structured approach to selecting the best KMS for an organization's specific needs.
3. Measuring the ROI of a Knowledge Management System: This article outlines effective methods for measuring the return on investment of a KMS.
4. Overcoming Common Pitfalls in KMS Implementation: This article identifies common challenges in KMS implementation and offers practical solutions.
5. Knowledge Capture Techniques: Best Practices for Organizations: This article explores various methods for effectively capturing and documenting organizational knowledge.
6. The Role of Leadership in Successful KMS Implementation: This article discusses the importance of leadership support in driving successful KMS adoption.
7. Knowledge Management and Innovation: A Synergistic Relationship: This article explores how knowledge management can fuel innovation within organizations.
8. Knowledge Management for Improved Customer Service: This article focuses on using knowledge management to enhance customer service experiences.
9. The Future of Knowledge Management: Emerging Technologies and Trends: This article explores emerging technologies and their impact on the future of knowledge management.
A Knowledge Management System Should Help an Organization: A Comprehensive Guide
Author: Dr. Eleanor Vance, PhD, Senior Knowledge Management Consultant with over 15 years of experience implementing and optimizing knowledge management systems for Fortune 500 companies and non-profit organizations.
Publisher: Knowledge Solutions Inc., a leading provider of knowledge management consulting and software solutions, specializing in helping organizations leverage their intellectual capital for competitive advantage.
Editor: Mark Johnson, Certified Knowledge Manager with 10 years of experience in content strategy and editorial management.
Summary: This guide explores the crucial role of a knowledge management system (KMS) in organizational success. It details how a KMS should streamline processes, improve collaboration, reduce redundancy, enhance decision-making, and foster innovation. We examine best practices for implementation, including selecting the right technology, defining clear goals, and fostering a culture of knowledge sharing. Common pitfalls and strategies to avoid them are also discussed.
Keywords: a knowledge management system should help an organization, knowledge management system, KMS, knowledge sharing, organizational knowledge, knowledge management best practices, knowledge management implementation, knowledge management software, collaboration tools, information management, intellectual capital
1. Introduction: Why a Knowledge Management System is Crucial
A knowledge management system should help an organization thrive in today's dynamic and competitive landscape. It's no longer enough to rely on individual expertise; organizations need a structured approach to capture, share, and leverage collective knowledge. A well-implemented KMS becomes a central repository for organizational learning, fostering innovation, improving efficiency, and reducing costs. A knowledge management system should help an organization by acting as a central nervous system, connecting people, processes, and information to drive better results.
2. Key Benefits of a Robust Knowledge Management System
A knowledge management system should help an organization in numerous ways:
Improved Collaboration and Communication: A centralized platform facilitates seamless communication and collaboration, breaking down silos and fostering teamwork. This leads to faster project completion and better decision-making.
Enhanced Decision-Making: Access to relevant information empowers employees to make informed decisions, reducing errors and improving outcomes. A knowledge management system should help an organization avoid repeating past mistakes by providing access to historical data and lessons learned.
Increased Efficiency and Productivity: By streamlining processes and eliminating redundant tasks, a KMS frees up valuable time and resources, boosting overall productivity. A knowledge management system should help an organization automate repetitive tasks, improving efficiency.
Reduced Costs: Avoiding duplicated efforts, minimizing errors, and improving efficiency translates into significant cost savings. A knowledge management system should help an organization reduce training costs by providing readily available resources and information.
Faster Onboarding of New Employees: New hires can quickly access essential information and learn best practices, reducing the time it takes to become productive members of the team. A knowledge management system should help an organization achieve faster ramp-up time for new employees.
Improved Innovation and Problem-Solving: By facilitating the sharing of ideas and best practices, a KMS fosters a culture of innovation and empowers employees to tackle complex challenges more effectively. A knowledge management system should help an organization cultivate a culture of continuous improvement.
Better Customer Service: Access to a comprehensive knowledge base enables employees to quickly resolve customer inquiries and provide superior service. A knowledge management system should help an organization improve customer satisfaction.
Knowledge Retention: A KMS safeguards institutional knowledge, preventing its loss due to employee turnover or retirement. A knowledge management system should help an organization maintain its valuable intellectual capital.
3. Best Practices for Implementing a Knowledge Management System
The successful implementation of a KMS requires careful planning and execution. Key best practices include:
Defining Clear Goals and Objectives: Clearly define what you want to achieve with your KMS. Establish measurable KPIs to track progress.
Selecting the Right Technology: Choose a system that meets your specific needs and integrates seamlessly with existing systems.
Developing a Comprehensive Knowledge Management Strategy: This should encompass content creation, curation, and dissemination strategies.
Fostering a Culture of Knowledge Sharing: Encourage employees to actively contribute to the KMS and share their expertise.
Providing Training and Support: Ensure employees understand how to use the system effectively.
Regularly Evaluating and Improving the System: Continuously monitor the effectiveness of your KMS and make adjustments as needed.
4. Common Pitfalls to Avoid
Several common pitfalls can hinder the success of a KMS:
Lack of Executive Sponsorship: Without buy-in from leadership, a KMS is unlikely to succeed.
Poorly Defined Goals and Objectives: Vague goals lead to unclear direction and wasted resources.
Inadequate Training and Support: Employees need proper training to use the system effectively.
Lack of User Engagement: A KMS is only as good as its content and user participation.
Ignoring Feedback: Regularly solicit and act upon user feedback to improve the system.
5. Choosing the Right Knowledge Management Software
The market offers various KMS software solutions. Consider factors like scalability, integration capabilities, user-friendliness, and cost when making your selection. Evaluate options based on your specific organizational needs and budget.
6. Measuring the Success of Your Knowledge Management System
Use key performance indicators (KPIs) to track the effectiveness of your KMS. These could include the number of knowledge articles accessed, employee engagement, time saved on tasks, and improved customer satisfaction scores.
7. The Future of Knowledge Management Systems
The future of KMS is likely to involve greater integration with artificial intelligence (AI) and machine learning (ML) to automate tasks, personalize content, and enhance knowledge discovery.
Conclusion
A knowledge management system should help an organization overcome its challenges and achieve its strategic goals. By implementing a well-designed KMS and adhering to best practices, organizations can unlock the full potential of their collective knowledge, driving innovation, improving efficiency, and gaining a competitive edge. Remember that a successful KMS is not just about technology; it's about creating a culture of knowledge sharing and continuous improvement.
FAQs
1. What is the ROI of a Knowledge Management System? The ROI varies depending on the organization and implementation, but it can include significant cost savings, improved efficiency, and increased revenue through better decision-making and innovation.
2. How do I measure the success of my KMS? Use KPIs like knowledge article usage, employee engagement, time saved on tasks, and improved customer satisfaction.
3. What are the key features of a good KMS? Easy-to-use interface, robust search functionality, version control, collaboration tools, and integration with existing systems.
4. How do I encourage employee participation in the KMS? Promote the benefits, provide training, recognize contributions, and make it easy to contribute content.
5. What are the common challenges in implementing a KMS? Lack of executive support, inadequate training, poor content management, and resistance to change.
6. How can I choose the right KMS software? Evaluate options based on your needs, budget, scalability, integration capabilities, and user-friendliness.
7. How can AI and ML improve KMS? AI and ML can automate tasks, personalize content, improve search functionality, and enhance knowledge discovery.
8. How do I integrate my KMS with other systems? Choose a system with robust API integrations and work with IT to ensure seamless connectivity.
9. What is the difference between a KMS and a document management system (DMS)? A DMS focuses on storage and retrieval of documents, while a KMS focuses on capturing, sharing, and leveraging organizational knowledge.
Related Articles:
1. Building a Knowledge-Sharing Culture: This article explores strategies for fostering a collaborative environment that encourages knowledge sharing and active participation in the KMS.
2. Choosing the Right Knowledge Management Software: A detailed guide to selecting the optimal KMS software based on organizational needs and budget considerations.
3. Measuring the ROI of Your Knowledge Management System: This article provides practical methods for evaluating the return on investment of your KMS implementation.
4. Overcoming Common Pitfalls in KMS Implementation: A comprehensive analysis of common challenges and strategies for avoiding them.
5. Integrating AI and Machine Learning into Your KMS: Explore the potential of AI and ML to enhance knowledge management capabilities.
6. Knowledge Management for Customer Service Excellence: This article focuses on leveraging a KMS to improve customer service efficiency and satisfaction.
7. Knowledge Management in the Age of Remote Work: Addresses the challenges and opportunities of knowledge management in distributed work environments.
8. Knowledge Management for Innovation and Competitive Advantage: This article examines how a KMS can drive innovation and support competitive advantage.
9. Knowledge Retention Strategies for Organizations: This article provides practical solutions for preserving valuable institutional knowledge and preventing its loss due to employee turnover.
| a knowledge management system should help an organization: Knowledge in Organisations Laurence Prusak, 2009-11-03 First Published in 1997. The second in the readers' series, Resources for the Knowledge-Based Economy, Knowledge In Organisations gives an overview of how knowledge is valued and used in organisations. It gives readers excellent grounding in how best to understand the highest valued asset they have in their organisations. |
| a knowledge management system should help an organization: The Complete Guide to Knowledge Management Edna Pasher, Tuvya Ronen, 2011-02-08 A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success. Provides plenty of real-life examples and case studies Includes interviews with prominent managers who have successfully implemented knowledge management structures within their organizations Offers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experience Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing. |
| a knowledge management system should help an organization: Knowledge Management Systems Ronald Maier, 2013-03-14 Information and knowledge have fundamentally transformed the way business and social institutions work. Knowledge management promises concepts and instruments that help organizations to provide an environment supportive of knowledge generation, sharing and application. Information and communication technology (ICT) is often regarded as the enabler for the effective and especially the efficient implementation of knowledge management. The book presents an almost encyclopedic treatise of the many important facets, concepts and theories that have influenced knowledge management and integrates them into a general knowledge management framework consisting of strategy, organization, systems and economics. The book also contains the state of practice of knowledge management on the basis of a comprehensive empirical study, and concludes with four scenarios of the successful application of ICT in knowledge management initiatives. |
| a knowledge management system should help an organization: Successes and Failures of Knowledge Management Jay Liebowitz, 2016-06-17 Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization's fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. - Provides keen insights for knowledge management practitioners and educators - Conveys KM lessons learned through both successes and failures - Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries |
| a knowledge management system should help an organization: Encyclopedia of Knowledge Management, Second Edition Schwartz, David, 2010-07-31 Knowledge Management has evolved into one of the most important streams of management research, affecting organizations of all types at many different levels. The Encyclopedia of Knowledge Management, Second Edition provides a compendium of terms, definitions and explanations of concepts, processes and acronyms addressing the challenges of knowledge management. This two-volume collection covers all aspects of this critical discipline, which range from knowledge identification and representation, to the impact of Knowledge Management Systems on organizational culture, to the significant integration and cost issues being faced by Human Resources, MIS/IT, and production departments. |
| a knowledge management system should help an organization: Knowledge Management Systems Ronald Maier, 2002-04-10 Information and knowledge have fundamentally transformed the way business and social institutions work. Knowledge management promises concepts and instruments that help organizations to provide an environment supportive of knowledge generation, sharing and application. Information and communication technology (ICT) is often regarded as the enabler for the effective and especially the efficient implementation of knowledge management. The book presents an almost encyclopedic treatise of the many important facets, concepts and theories that have influenced knowledge management and integrates them into a general knowledge management framework consisting of strategy, organization, systems and economics. The book also contains the state of practice of knowledge management on the basis of a comprehensive empirical study, and concludes with four scenarios of the successful application of ICT in knowledge management initiatives. |
| a knowledge management system should help an organization: The KM Cookbook Chris J Collison, Paul J Corney, Patricia Lee Eng, 2019-08-09 The KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 – whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy. The arrival of an internationally agreed standard and vocabulary, imbues fresh professional credibility to the field of Knowledge Management. Moving it on from a street food market of disparate approaches, it provides knowledge managers with a brand-new kitchen, and a moment during which they can pause and consider the service that they provide to their organisations. The KM Cookbook uses the metaphor of the restaurant, its cuisine, owner, chef, staff, ingredients, menu-planners, customers – and a restaurant critic, to serve up ISO 30401 on a plate for the readers. The second half of the book illustrates aspects of the standard by exploring sixteen different examples of KM in practice around the world, through the reflections of their own ‘KM chefs’. Case studies include: General Electric, World Bank, USAID, Schlumberger, PROCERGS, Médecins Sans Frontières, Transport for London, International Olympic Committee, TechnipFMC, Linklaters, Syngenta, Defence Science & Technology Laboratory, Financial Conduct Authority, Petroleum Development Oman, Saudi Aramco and MAPNA. This book will be invaluable for CKOs, CIOs, CEOs and knowledge and information managers seeking to gain professional recognition for their function and to review their approach within a new framework. |
| a knowledge management system should help an organization: Applying Knowledge Management Ian Watson, 2003-01-04 The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by remembering and applying its experience. KM involves the acquisition, storage, retrieval, application, generation, and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems, from information management to marketing to human resources. Applying Knowledge Management: Techniques for Building Corporate Memories examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to KM problems by presenting several in-depth case-studies. Ian Watson, a well-known researcher in case-based reasoning and author of the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge management system developers.* Provides 7 real-world applications of knowledge management systems that use case-based reasoning techniques.* Presents the technical information needed to implement a knowledge management system.* Offers insights into the development of commercial KM CBR applications* Includes information on CBR software vendors, CBR consultants and value added resellers |
| a knowledge management system should help an organization: Process Management Nadja Damij, Talib Damij, 2013-10-19 Process management affects the functioning of every organization and consequently affects each of us. This book focuses on the multi-disciplinary nature of process management by explaining its theoretical foundations in relation to other areas such as process analysis, knowledge management, and simulation. A crucial linkage between theory and concrete methodology of Tabular Application Development (TAD) is presented as a practical approach consisting of five phases that deal with process identification and modeling, process improvement, development of a process management system and finally - monitoring and maintenance. This book is important for researchers and students of business and management information systems, especially those dealing with courses on process management or related fields. Managers and professionals in process management will also find this book to be useful for their everyday business. |
| a knowledge management system should help an organization: Knowledge Management in Libraries Mohammad Nazim, Bhaskar Mukherjee, 2016-07-24 Knowledge Management in Libraries: Concepts, Tools and Approaches brings to the forefront the increasing recognition of the value of knowledge and information to individuals, organizations, and communities, providing an analysis of the concepts of Knowledge Management (KM) that prevails among the Library and Information Science (LIS) community. Thus, the book explores knowledge management from the perspective of LIS professionals. Furthermore, unlike most books on the topic, which address it almost exclusively in the context of a firm or an organization to help gain a competitive advantage, this book looks at knowledge management in the context of not for profit organizations such as libraries. - Describes the theory and approaches of knowledge management in the context of librarianship - Seeks to identify and explain the principles that underlie the different processes of knowledge management - Combines the theoretical and practical perspectives of the topic - Provides a comprehensive and methodological approach to support librarians and information science professionals in the implementation of knowledge management in libraries and information centers - Proposes a model for libraries and information centers which may be used as a guide for implementation - Incorporates illustrations where necessary to provide a clear understanding of the concepts |
| a knowledge management system should help an organization: Knowledge Management and Organizational Learning William R. King, 2009-06-13 Knowledge management (KM) is a set of relatively-new organizational activities that are aimed at improving knowledge, knowledge-related practices, organizational behaviors and decisions and organizational performance. KM focuses on knowledge processes—knowledge creation, acquisition, refinement, storage, transfer, sharing and utilization. These processes support organizational processes involving innovation, individual learning, collective learning and collaborative decision-making. The “intermediate outcomes” of KM are improved organizational behaviors, decisions, products, services, processes and relationships that enable the organization to improve its overall performance. Knowledge Management and Organizational Learning presents some 20 papers organized into five sections covering basic concepts of knowledge management; knowledge management issues; knowledge management applications; measurement and evaluation of knowledge management and organizational learning; and organizational learning. |
| a knowledge management system should help an organization: Knowledge Management in Modern Organizations Jennex, Murray E., 2006-12-31 Knowledge management has been growing in importance and popularity as a research topic and business initiative. This book documents the key issues of knowledge management and serves as an useful resource for academicians, practitioners, researchers, and students. |
| a knowledge management system should help an organization: Knowledge Management Murray E. Jennex, 2008-01-01 Provides comprehensive, in-depth coverage of all issues related to knowledge management, including conceptual, methodological, technical, and managerial issues. Presents the opportunities, future challenges, and emerging trends related to this subject. |
| a knowledge management system should help an organization: Creating Knowledge Based Organizations Jatinder N. D. Gupta, Sushil Kumar Sharma, 2004-01-01 Creating Knowledge Based Organizations brings together high quality concepts and techniques closely related to organizational learning, knowledge workers, intellectual capital, and knowledge management. It includes the methodologies, systems and approaches that are needed to create and manage knowledge based organizations. |
| a knowledge management system should help an organization: Knowledge Management Tools Rudy Ruggles, 2009-11-03 The third in the readers series Resources for the Knowledge-Based Economy, Knowledge Management Tools analyzes the use of knowledge management tools in the past, present and future. It helps managers and companies utilize what they know. The selections in this volume were carefully chosen to represent the strengths and weaknesses, and pros and cons of using technology to support knowledge-based activities. They acknowledge that, although tools alone are not the answer to the difficult questions surrounding knowledge management, if utilized effectively tools can open up new realms of innovation and efficiency for today's knowledge-driven businesses. |
| a knowledge management system should help an organization: The Future of Knowledge Management Birgit Renzl, Kurt Matzler, Hans Hinterhuber, 2005-12-15 In this book leading scholars debate current issues and shed light on future prospects in the field of Knowledge Management. It presents new perspectives on knowledge and learning, including modes of knowing in practice, transactive knowledge systems, organizational narrations, and challenges conventional wisdom. It deals with emerging issues in knowledge and innovation embracing models of distributed innovation and forms of co-operation. It also includes problems in managing knowledge, leadership issues and how to measure knowledge. |
| a knowledge management system should help an organization: Special Libraries as Knowledge Management Centres Eva Semertzaki, 2011-06-24 This book focuses on the role of special libraries as knowledge management centres in their organisations. It describes the work of a special library and the special library draws on the characteristics that make the nucleus of collecting and organising knowledge which is used for the benefit of the institution. By acquiring and sharing knowledge, staff will enhance the intellectual capital of the institution. Traditionally libraries are the information centres that organise and classify information. Further on they are the proper places to create human networks and to organise the knowledge hidden in the minds of the staff. This book also examines methods to prove the value of a special library for the parent organisation when it becomes the centre to gather knowledge. - Draws on the characteristics that make a special library necessary for an organisation - Shows the importance of knowledge management in an organisational environment - Provides ways to persuade the management of an organisation that the special library is the proper centre for knowledge management |
| a knowledge management system should help an organization: Working Knowledge Thomas H. Davenport, Laurence Prusak, 2000-04-26 This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward. Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital. |
| a knowledge management system should help an organization: Knowledge Solutions Olivier Serrat, 2017-05-22 This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries. |
| a knowledge management system should help an organization: Knowledge Management Paul R. Gamble, John Blackwell, 2001 Knowledge management can be defined as identifying, organizing, transferring and using the information and knowledge, both personal and institutional, within an organization to support its strategic objectives. Knowledge Management sets out to show readers how to do so. |
| a knowledge management system should help an organization: Knowledge Management 2.0: Organizational Models and Enterprise Strategies Boughzala, Imed, 2011-09-30 In the last few years, knowledge management practices have evolved in organizations. The introduction of Web 2.0 technologies has encouraged new methods of information usage and knowledge sharing, which are frequently used by employees who already rely on these Web 2.0 technologies in their personal lives. Knowledge Management 2.0: Organizational Models and Enterprise Strategies provides an overview of theoretical and empirical research on knowledge management generation in the Web 2.0 age. Research in this book highlights knowledge management evolution with a global focus and investigates the impact knowledge management 2.0 has on business models, enterprise governance and strategies, human resources, and IT design, implementation, and appropriation in organizations. |
| a knowledge management system should help an organization: Building a Second Brain Tiago Forte, 2022-06-14 Building a second brain is getting things done for the digital age. It's a ... productivity method for consuming, synthesizing, and remembering the vast amount of information we take in, allowing us to become more effective and creative and harness the unprecedented amount of technology we have at our disposal-- |
| a knowledge management system should help an organization: Systems of Knowledge Organization for Digital Libraries Gail M. Hodge, 2000 |
| a knowledge management system should help an organization: The New Knowledge Management Mark W. McElroy, 2010-02-17 'The New Knowledge Management' is the story of the birth of second-generation knowledge management, told from the perspective of one its chief architects, Mark W. McElroy. Unlike its first-generation cousin, second-generation Knowledge Management seeks to enhance knowledge production, not just knowledge sharing. As a result, 'The New Knowledge Management' expands the overall reach of knowledge management to include innovation management for the very first time. 'The New Knowledge Management' introduces the concept of second-generation knowledge management to the business community. Mark W. McElroy has assembled a collection of his own essays, written over the past four years, chronicling the development of related thinking in the field. Unlike first-generation KM, mainly focusing on value derived from knowledge sharing, second-generation thinking formally adds knowledge making to the scope of KM. In this way second-generation KM expands the overall reach of KM to include innovation management for the very first time. 'The New Knowledge Management' finally begins to bridge the gap between KM and the field of organizational learning, which up until now have been viewed as miles apart. |
| a knowledge management system should help an organization: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| a knowledge management system should help an organization: Practical Aspects of Knowledge Management Dimitris Karagiannis, Ulrich Reimer, 2002-11-29 This book contains the papers presented at the 4th International Conference on Practical Aspects of Knowledge Management organized by the Department of Knowledge Management, Institute of Informatics and Business Informatics, University of Vienna. The event took place on 2002, December 2–3 in Vienna, Austria. The PAKM conference series is a forum for people to share their views, to exchange ideas, to develop new insights, and to envision completely new kinds of solutions to knowledge management problems, because to succeed in the accelerating pace of the “Internet age,” organizations will be obliged to efficiently leverage their most valuable and underleveraged resource: the intellectual capital of their highly educated, skilled, and experienced employees. Thus next-generation business solutions must be focussed on supporting the creation of value by adding knowledge-rich components as integral parts in the work process. The authors, who work at the leading edge of knowledge management, have pursued integrated approaches which consider both the technological side, and the business side, and the organizational and cultural issues. We hope the papers, covering a broad range of knowledge management topics, will be valuable, at the same extent, for researchers and practitioners developing knowledge management approaches and applications. It was a real joy seeing the visibility of the conference increase and noting that knowledge management researchers and practitioners from all over the world submitted papers. This year, 90 papers and case studies were submitted, from which 55 were accepted. |
| a knowledge management system should help an organization: Handbook on Knowledge Management 1 Clyde Holsapple, 2013-04-17 As the most comprehensive reference work dealing with knowledge management (KM), this work, consisting of 2 volumes, is essential for the library of every KM practitioner, researcher, and educator. Written by an international array of KM luminaries, its approx. 60 chapters approach knowledge management from a wide variety of perspectives ranging from classic foundations to cutting-edge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come. |
| a knowledge management system should help an organization: Knowledge Management Basics Christee Gabour Atwood, 2009-08-01 Knowledge management is an ongoing process designed to dispense company information in a user-friendly way for both current and future employees. Knowledge Management Basics explains the key concepts and the overall benefits of implementing that process, offers information assessment techniques and tips and assists in the design of a practical system to capture, organize, and maintain company information. This title focuses on the learning professional's role in the knowledge management process and aims to teach those professionals how to get the process started within their organizations.Knowledge Management Basics presents a five-step process that will enable you, the learning professional, to: define your role in a knowledge management initiative and prepare to lead that effort determine your organization's needs locate knowledge sources choose systems to gather and house information that make sense for your organization's culture compile, confirm, and circulate knowledge maintain the knowledge system. |
| a knowledge management system should help an organization: The Knowledge Management Toolkit Amrit Tiwana, 2000 This manual will enable the user to identify the changes that need to be made in order to leverage the company's intellectual capital and to bring about the processes, infractructure and organizational procedures that will enable you to build and use your corporate knowledge base. |
| a knowledge management system should help an organization: Dreamcrafting Paul Levesque, Art McNeil, 2003-02-16 A dreamer's guide to turning fantasies into reality teaches five macroskills--Aspiration, motivation, projection, inclusion, and application--required to achieve dreams in the real world. |
| a knowledge management system should help an organization: Knowledge Management H. C. Mruthyunjaya, 2011 For ensuring sustained success in a competitive global market scenario, business enterprises are seeking to unearth their own latent knowledge treasures. This book explicitly explains how stringent strategies and practices emphasized under knowledge management can help streamline activities of the organization and conserve its resources. Divided into ten chapters the book elaborates on the concepts, theories and principles governing knowledge management. Beginning with history and evolution of knowledge, its growth and impact on the society, it further explains the role of knowledge management towards Corporate Social Responsibility (CSR). The chapters on Managing Competitiveness and Managing Knowledge Force discuss how innovative business strategies can help in achieving new landmarks and how the employees of an organization can turn into a knowledge force to churn out profit and to achieve success. Two important aspects of knowledge management, namely, Certainty Management and Uncertainty Control are also discussed to explain how an organization can flourish by predicting and controlling the uncertainties and managing the obvious situations. The highlight of this book is the inclusion of well-analyzed live cases. All the cases demonstrate how seemingly impossible tasks can be successfully managed with an efficient handling of knowledge management principles and practices. Primarily intended for the students of Management, this book can also prove beneficial to the practising managers. KEY FEATURES: Presents a global picture of knowledge management in practice in live shop-floors Incorporates over 550 classified audit probe questions embracing various areas of knowledge management Illustrates the concepts, principles and practices of knowledge management with well-labelled figures, tables and boxes PowerPoint presentations available online at www.phindia.com/mruthyunjaya |
| a knowledge management system should help an organization: The Pig Book Citizens Against Government Waste, 2013-09-17 The federal government wastes your tax dollars worse than a drunken sailor on shore leave. The 1984 Grace Commission uncovered that the Department of Defense spent $640 for a toilet seat and $436 for a hammer. Twenty years later things weren't much better. In 2004, Congress spent a record-breaking $22.9 billion dollars of your money on 10,656 of their pork-barrel projects. The war on terror has a lot to do with the record $413 billion in deficit spending, but it's also the result of pork over the last 18 years the likes of: - $50 million for an indoor rain forest in Iowa - $102 million to study screwworms which were long ago eradicated from American soil - $273,000 to combat goth culture in Missouri - $2.2 million to renovate the North Pole (Lucky for Santa!) - $50,000 for a tattoo removal program in California - $1 million for ornamental fish research Funny in some instances and jaw-droppingly stupid and wasteful in others, The Pig Book proves one thing about Capitol Hill: pork is king! |
| a knowledge management system should help an organization: Knowledge Management and Organization Ivan Radevic, 2021-05-11 The book gives an insight into how the quality of health care may improve through the model of knowledge management and a multi-contingency approach to organizational design. The author assesses the relational triangle between knowledge management, organizational design, and the health system in Montenegro. Montenegrin health care system is presented through macroeconomic, managerial, and organizational-legal factors. The author focuses on the importance of knowledge management, leadership, organizational strategy, structure, culture and climate of health organizations. The author’s research covered public and private health institutions of Montenegro and included data collection from managers, union members, doctors, technicians, and finally, users of health services. A special part is dedicated to organizational challenges in the context of COVID-19 pandemic. The author explains how political agenda confronted with knowledge and profession and made Montenegro found itself in downward spiral in its fight against the pandemic. An abundance of diverse approaches to the quality of health services - from the point of view of service providers and users, decision makers and employees, management and trade union representatives, and private and public sector, makes the book stimulating and useful for professionals in health management, policy makers, patients, and the general audience. |
| a knowledge management system should help an organization: Knowledge Management (KM) Processes in Organizations Claire McInerney, Michael E.D. Koenig, 2022-06-01 Knowledge Management (KM) is an effort to increase useful knowledge in the organization. It is a natural outgrowth of late twentieth century movements to make organizational management and operations more effective, of higher quality, and more responsive to constituents in a rapidly changing global environment. This document traces the evolution of KM in organizations, summarizing the most influential research and literature in the field. It also presents an overview of selected common and current practices in knowledge management, including the relationship between knowledge management and decision making, with the intention of making a case for KM as a series of processes and not necessarily a manipulation of things. The final section highlights the use of social networking and commonly adopted Web applications to increase the value of social capital and to connect practitioners with clients and colleagues. Table of Contents: Introduction / Background Bibliographic Analysis / Theorizing Knowledge in Organizations / Conceptualizing Knowledge Emergence / Knowledge Acts / Knowledge Management in Practice / Knowledge Management Issues / Knowledge Management and Decision Making / Social Network Analysis and KM / Implications for the Future / Conclusion |
| a knowledge management system should help an organization: The Knowledge Manager's Handbook Nick Milton, Patrick Lambe, 2019-10-03 WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print Category The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization. This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture. |
| a knowledge management system should help an organization: Knowledge Management in Organizations Lorna Uden, I-Hsien Ting, Kai Wang, 2021-07-17 This book contains the refereed proceedings of the 15th International Conference on Knowledge Management in Organizations, KMO 2021, held in Kaohsiung, Taiwan, in July 2021. The 28 full papers and 9 short papers accepted for KMO 2021 were selected from 86 submissions and are organized in topical sections on: knowledge management models and analysis; knowledge transfer and learning; knowledge and service innovation; knowledge and organization; information systems and information science; privacy and security; intelligent science and data mining; AI and new trends in IT. |
| a knowledge management system should help an organization: Building Organizational Intelligence Jay Liebowitz, 2019-08-16 Sharing knowledge is power. If ever there were a field to which this applies, it is the knowledge management industry. And in today's highly-competitive, fast-paced business world, corporations, businesses and organizations in both the public and private sectors are constantly searching for new cutting-edge methods and techniques for creating, storing, capturing, managing, organizing, distributing, combining, and retrieving knowledge. But the task of accomplishing such functions is not as simple as it sounds. Jay Liebowitz's Building Organizational Intelligence: A Knowledge Management Primer gives executives, managers, systems analysts, and other knowledge-management professionals the competitive edge they need in achieving that task. In a concise and easy-to-read format, the book describes the concepts, techniques, methodologies, and tools associated with those functions, and includes mini-case studies and vignettes of how industry is developing and applying these functions towards building organizational intelligence. What's more, the book is packaged with a limited functionality version of WisdomBuilder, the first in a family of knowledge-management tools that provide a fully integrated solution to the information management and analysis dilemma. Able to run under Windows 95, 98 and NT, WisdomBuilder solves the information overload problem by reducing the time and cost of extracting information and other research knowledge from disorganized repositories of heterogeneous data. |
| a knowledge management system should help an organization: Implementing New Business Models in For-Profit and Non-Profit Organizations: Technologies and Applications Chen, Te Fu, 2010-12-31 As technology continues to evolve, existing business models become limited with respect to complexity and speed. Accordingly, significant transformation has shaped the economy and business environments in recent decades. Implementing New Business Models in For-Profit and Non-Profit Organizations: Technologies and Applications provides relevant theoretical frameworks and the latest empirical research findings on a new platform of business models and then explores the relationship between the new Business 2.0 alliance and Web 2.0. |
| a knowledge management system should help an organization: Knowledge Management Tools and Techniques Madanmohan Rao, 2012-06-14 Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the 8Cs framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners. |
| a knowledge management system should help an organization: Essentials of Knowledge Management Bryan Bergeron, 2003-05-12 Chock-full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments and technologies in knowledge management. Order your copy today! |
KNOWLEDGE Definition & Meaning - Merriam-Webster
The meaning of KNOWLEDGE is the fact or condition of knowing something with familiarity gained through experience or association. How to use knowledge in a sentence. Synonym …
Knowledge - Wikipedia
Knowledge is an awareness of facts, a familiarity with individuals and situations, or a practical skill. Knowledge of facts, also called propositional knowledge, is often characterized as true …
KNOWLEDGE | English meaning - Cambridge Dictionary
KNOWLEDGE definition: 1. understanding of or information about a subject that you get by experience or study, either…. Learn more.
KNOWLEDGE Definition & Meaning | Dictionary.com
the fact or state of knowing; the perception of fact or truth; clear and certain mental apprehension. He had knowledge of her good fortune. He sought knowledge of her activities. the body of …
Knowledge - Definition, Meaning & Synonyms - Vocabulary.com
Knowledge is understanding gained through learning or experience. You read a recipe to gain knowledge about baking rhubarb pie. When it burns in the oven, experience gives you the …
knowledge noun - Definition, pictures, pronunciation and usage …
Definition of knowledge noun in Oxford Advanced Learner's Dictionary. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more.
Knowledge - definition of knowledge by The Free Dictionary
1. acquaintance with facts, truths, or principles. 2. familiarity or conversance, as by study or experience: a knowlege of human nature. 3. the fact or state of knowing; clear and certain …
KNOWLEDGE - Meaning & Translations | Collins English Dictionary
Knowledge is information and understanding about a subject, which someone has in their mind. Master the word "KNOWLEDGE" in English: definitions, translations, synonyms, …
Knowledge Definition & Meaning | Britannica Dictionary
KNOWLEDGE meaning: 1 : information, understanding, or skill that you get from experience or education; 2 : awareness of something the state of being aware of something
knowledge, n. meanings, etymology and more - Oxford English …
What does the noun knowledge mean? There are 22 meanings listed in OED's entry for the noun knowledge, seven of which are labelled obsolete. See ‘Meaning & use’ for definitions, usage, …
KNOWLEDGE Definition & Meaning - Merriam-Webster
The meaning of KNOWLEDGE is the fact or condition of knowing something with familiarity gained through …
Knowledge - Wikipedia
Knowledge is an awareness of facts, a familiarity with individuals and situations, or a practical skill. …
KNOWLEDGE | English meaning - Cambridge Diction…
KNOWLEDGE definition: 1. understanding of or information about a subject that you get by experience …
KNOWLEDGE Definition & Meaning | Dictionary.com
the fact or state of knowing; the perception of fact or truth; clear and certain mental apprehension. He …
Knowledge - Definition, Meaning & Synonyms - Vocab…
Knowledge is understanding gained through learning or experience. You read a recipe to gain knowledge …
