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7 Critical Tasks in Incident Management: A Practical Guide
Author: Dr. Anya Sharma, PhD, PMP, ITIL Expert (Dr. Sharma holds a PhD in Information Systems Management and is a certified Project Management Professional (PMP) with extensive experience in ITIL-based incident management.)
Publisher: Tech Solutions Press – A leading publisher specializing in IT operations and management best practices.
Editor: Mark Olsen, CISM, ITIL Master (Mark Olsen is a Certified Information Systems Manager (CISM) and an ITIL Master with over 20 years of experience in IT security and service management.)
Abstract: This article explores the 7 critical tasks in incident management, providing a framework for effective response and resolution. Using real-world examples and personal anecdotes, it highlights the importance of each task in minimizing disruption and maximizing operational efficiency. Understanding and implementing these 7 critical tasks in incident management is crucial for any organization striving for robust IT operations.
Keywords: 7 critical tasks incident management, incident management process, IT incident management, incident response, service disruption, problem management, ITIL, root cause analysis, escalation procedures, knowledge management.
Introduction: Mastering the 7 Critical Tasks in Incident Management
In the fast-paced world of technology, incidents—unexpected disruptions to IT services—are inevitable. The ability to effectively manage these incidents is paramount to maintaining business continuity, preserving customer satisfaction, and protecting organizational reputation. This article dives deep into the 7 critical tasks in incident management, illustrating their importance through practical examples and personal experiences. Mastering these tasks is the key to transforming incident response from a reactive scramble to a proactive, efficient process.
1. Incident Identification and Logging: The First Line of Defense in 7 Critical Tasks in Incident Management
The journey of effective incident management begins with prompt identification and accurate logging. This seemingly simple task is critical. A delayed report can significantly exacerbate the impact of an incident. In my early career, I witnessed a network outage go unnoticed for over an hour because of a lack of proper monitoring and reporting procedures. The resulting downtime cost the company thousands of dollars and severely damaged customer trust. Effective incident identification requires robust monitoring tools, clear communication channels, and a well-defined process for reporting incidents. Every incident needs a unique identifier, a clear description, impact assessment, and initial details on the affected services.
2. Initial Diagnosis and Impact Assessment: Understanding the Scope in 7 Critical Tasks in Incident Management
Once an incident is logged, a quick assessment of its impact and preliminary diagnosis is crucial. This involves determining the scope of the disruption—how many users are affected, which services are down, and the potential financial and reputational damage. For instance, during a recent project involving a major e-commerce platform, a seemingly minor database error initially appeared to affect only a small section of the website. However, a thorough impact assessment quickly revealed that the error cascaded, impacting the entire checkout process. This early recognition allowed us to prioritize the incident and allocate resources appropriately. This step is critical within the 7 critical tasks in incident management.
3. Escalation and Communication: Keeping Stakeholders Informed in 7 Critical Tasks in Incident Management
Effective communication is the lifeblood of incident management. This involves timely updates to affected users, management, and relevant technical teams. Clear and concise communication minimizes anxiety and maintains transparency. A poorly handled escalation can escalate an incident from a minor inconvenience to a full-blown crisis. I once worked on a project where a critical server failure was not escalated promptly, leading to hours of unnecessary downtime before the appropriate technical experts could be brought in. A well-defined escalation matrix is essential for the 7 critical tasks in incident management. It outlines who needs to be notified at each stage and the criteria for escalation.
4. Incident Resolution and Restoration: Getting Services Back Online in 7 Critical Tasks in Incident Management
This is the core objective of incident management – getting affected services back to normal operation as quickly and efficiently as possible. This often involves troubleshooting, applying workarounds, and implementing permanent fixes. The resolution process should be meticulously documented, including the steps taken, the results obtained, and any lessons learned. During a recent security incident, our team quickly identified and isolated the affected system, preventing further damage. Our meticulous documentation of the incident resolution process later proved invaluable in preventing similar incidents. This crucial step within the 7 critical tasks in incident management ensures business continuity.
5. Post-Incident Review: Learning from Mistakes in 7 Critical Tasks in Incident Management
A post-incident review is not merely a formality; it's a critical learning opportunity. This involves analyzing what went well, what went wrong, and what could be improved. The aim is to identify root causes, prevent recurrence, and refine the incident management process. A thorough review might reveal flaws in monitoring, insufficient training, or gaps in communication protocols. In one case, a post-incident review revealed that inadequate documentation of our configuration management database was a major contributor to a lengthy downtime event. Addressing this weakness prevented similar incidents in the future. This is a crucial element within the 7 critical tasks in incident management.
6. Knowledge Management: Preventing Future Incidents within 7 Critical Tasks in Incident Management
Capturing and sharing knowledge gained from incident resolution is key to preventing future disruptions. This involves updating knowledge bases, creating training materials, and disseminating best practices. A well-maintained knowledge base serves as a valuable resource for future incident handling, empowering technicians to resolve issues more quickly and efficiently. Investing in knowledge management saves time, reduces costs, and significantly improves the efficiency of the incident management process. This aspect is crucial within the 7 critical tasks in incident management.
7. Service Level Management and Reporting: Measuring Performance in 7 Critical Tasks in Incident Management
Regular reporting and monitoring of service levels are essential for evaluating the effectiveness of the incident management process. This allows organizations to identify trends, areas for improvement, and the overall success in meeting service level agreements (SLAs). Metrics such as mean time to resolution (MTTR), mean time to recovery (MTTR), and incident frequency can provide valuable insights into the efficiency and effectiveness of the process. Analyzing this data, we can identify bottlenecks and areas needing attention. This final step within the 7 critical tasks in incident management ensures continuous improvement.
Conclusion
Mastering the 7 critical tasks in incident management is not just about reacting to disruptions; it’s about proactively building a resilient IT infrastructure and creating a culture of continuous improvement. By effectively implementing these tasks, organizations can minimize downtime, reduce costs, improve customer satisfaction, and protect their reputation. The principles outlined here provide a practical framework for enhancing the effectiveness of any organization's incident management process.
FAQs
1. What is the difference between incident and problem management? Incident management focuses on restoring service, while problem management identifies and addresses the root cause of recurring incidents.
2. What are some key metrics for measuring incident management performance? Key metrics include MTTR, MTTA (Mean Time To Acknowledgement), incident frequency, and customer satisfaction.
3. How can we improve communication during an incident? Use clear communication channels, establish regular updates, and involve all stakeholders appropriately.
4. What role does automation play in incident management? Automation can streamline tasks like logging, escalation, and diagnosis, freeing up human resources for more complex issues.
5. How can we build a strong knowledge base for incident management? Encourage documentation after each incident, utilize a knowledge management system, and regularly update information.
6. What is the importance of a post-incident review? Post-incident reviews identify root causes, prevent recurrence, and improve processes.
7. How can we ensure effective escalation procedures? Define clear escalation paths, establish communication protocols, and train staff on escalation procedures.
8. What are the benefits of using an incident management system? An incident management system centralizes information, streamlines processes, and improves overall efficiency.
9. How can we involve users in incident management? Providing regular updates, clear communication, and feedback mechanisms empowers users and improves overall collaboration.
Related Articles:
1. "Building a Robust Incident Management Process: A Step-by-Step Guide": This article provides a comprehensive guide to building a robust incident management process from scratch.
2. "The Importance of Root Cause Analysis in Incident Management": This article focuses on the critical role of root cause analysis in preventing recurring incidents.
3. "Effective Communication Strategies for IT Incident Management": This article explores various communication strategies for maximizing transparency and minimizing disruption during IT incidents.
4. "Automating Incident Management for Improved Efficiency": This article explores the use of automation to streamline incident management processes.
5. "Measuring the Success of Your Incident Management Process": This article outlines key metrics and reporting methods for evaluating the effectiveness of incident management.
6. "The Role of Knowledge Management in Preventing Future Incidents": This article highlights the importance of knowledge management in preventing similar incidents from recurring.
7. "Best Practices for Escalating IT Incidents": This article provides best practices for escalating incidents to ensure timely resolution.
8. "Incident Management and Business Continuity: A Synergistic Approach": This article explores the link between effective incident management and overall business continuity planning.
9. "Implementing ITIL for Effective Incident Management": This article explains how ITIL principles can be used to create a robust and efficient incident management system.
| 7 critical tasks incident management: Critical Incident Management Vincent Faggiano, John McNall, Thomas T. Gillespie, 2011-11-15 Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on Simulation Based Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or johnmcnall@bowmac.com. |
| 7 critical tasks incident management: Incident Management for Operations Rob Schnepp, Ron Vidal, Chris Hawley, 2017-06-20 Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded |
| 7 critical tasks incident management: The Site Reliability Workbook Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne, 2018-07-25 In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield |
| 7 critical tasks incident management: Incident Management Handbook United States. Environmental Protection Agency, 2007 This U.S. Environmental Protection Agency (EPA) - Incident Management Handbook (IMH) is designed to assist EPA personnel in the use of the Incident Command System (ICS) and the National Incident Management System (NIMS) doctrine during incident response operations and planned events.--Taken from Purpose (p. i-iii). |
| 7 critical tasks incident management: Incident command system National Fire Academy, 1999 |
| 7 critical tasks incident management: Wildland Fire Incident Management Field Guide NWCG, 2014-06-06 The Wildland Fire Incident Management Field Guide is a revision of what used to be called the Fireline Handbook, PMS 410-1. This guide has been renamed because, over time, the original purpose of the Fireline Handbook had been replaced by the Incident Response Pocket Guide, PMS 461. As a result, this new guide is aimed at a different audience, and it was felt a new name was in order. |
| 7 critical tasks incident management: The 13 Critical Tasks: An Inside-Out Approach to Solving More Gun Crime Peter Gagliardi, 2019-09-16 This book describes the people, processes, and technologies needed to extract actionable intelligence from the inside, and outside, of crime guns. |
| 7 critical tasks incident management: Traffic Incident Management Handbook , 2000 Intended to assist agencies responsible for incident management activities on public roadways to improve their programs and operations.Organized into three major sections: Introduction to incident management; organizing, planning, designing and implementing an incident management program; operational and technical approaches to improving the incident management process. |
| 7 critical tasks incident management: Site Reliability Engineering Niall Richard Murphy, Betsy Beyer, Chris Jones, Jennifer Petoff, 2016-03-23 The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use |
| 7 critical tasks incident management: Knowledge Solutions Olivier Serrat, 2017-05-22 This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries. |
| 7 critical tasks incident management: Joint Resolution Granting the Consent of Congress to the Emergency Management Assistance Compact United States, 1996 |
| 7 critical tasks incident management: Handbook of Critical Incident Analysis Richard W Schwester, 2014-12-18 Critical incidents all too often explode onto the social conscious and challenge our sense of security. This comprehensive handbook brings together a range of experts who provide a foundation for the field of critical incident analysis by examining specific incidents9/11, the Virginia Tech massacre, the H1N1 pandemic, the BP oil spill, and more--through various methodological and disciplinary lenses. This groundbreaking book develops a new organizational theory derived from ideas in statistics and psychometrics. The author's core premise is that errors known to occur in social science research must also occur when managers look at their data and seek to make inferences about cause and effect. Statistico-organizational theory uses methodological principles to predict when errors occur and how great they will be. Expanding on this concept, The Meta-Analytic Organization offers new theoretical propositions about organizational strategy and structure with wide application to human resource management, international business, and more. |
| 7 critical tasks incident management: Crisis Intervention and Crisis Management Rosemary A. Thompson, 2004-03-01 This book discusses steps helping professionals should take in order to prepare for a crisis in their schools and community. The author introduces a Crisis Management Plan, which discusses ways to restore a school/community to its pre-crisis equilibrium. The author also includes information on how schools should talk to media personnel and parents in times of a crisis, checklists, assessment instruments, and sample documentation forms that can be used in times of a crisis. |
| 7 critical tasks incident management: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| 7 critical tasks incident management: Operational Templates and Guidance for EMS Mass Incident Deployment U. S. Department of Homeland Security Federal Emergency Management Agency, 2013-04-20 Emergency Medical Services (EMS) agencies regardless of service delivery model have sought guidance on how to better integrate their emergency preparedness and response activities into similar processes occurring at the local, regional, State, tribal, and Federal levels. This primary purpose of this project is to begin the process of providing that guidance as it relates to mass care incident deployment. |
| 7 critical tasks incident management: Crisis Management Planning and Execution Edward S. Devlin, 2006-12-26 Crisis management planning refers to the methodology used by executives to respond to and manage a crisis and is an integral part of a business resumption plan. Crisis Management Planning and Execution explores in detail the concepts of crisis management planning, which involves a number of crises other than physical disaster. Defining th |
| 7 critical tasks incident management: United States Coast Guard Incident Management Handbook, 2014 , 2014-10-05 The Coast Guard incident management handbook (IMH) is designed to assist Coast Guard personnel in the use of the National Incident Management System (NIMS) Incident Command System (ICS) during response operations and planned events. ... It is not a policy document, but rather guidance for response personnel.-- |
| 7 critical tasks incident management: Basic Guidance for Public Information Officers Fema, 2007-11-01 This guidance was developed in coordination with Federal, State, tribal, and local Public Information Officers (PIOs). The goal of this publication is to provide operational practices for performing PIO duties within the Incident Command System (ICS). It offers basic procedures to operate an effective Joint Information System (JIS). During an incident or planned event, coordinated and timely communication is critical to effectively help the community. Effective and accurate communication can save lives and property, and helps ensure credibility and public trust. This Basic Guidance for Public Information Officers provides fundamental guidance for any person or group delegated PIO responsibilities when informing the public is necessary. The guidance also addresses actions for preparedness, incident response, Joint Information Centers (JICs), incident recovery, and Federal public information support. The guidance material is adaptable to individual jurisdictions and specific incident conditions. |
| 7 critical tasks incident management: Human Resource Management Derek Torrington, Laura Hall, Carol Atkinson (Professor of human resource management), Stephen Taylor, 2020 |
| 7 critical tasks incident management: Guidelines for Risk Based Process Safety CCPS (Center for Chemical Process Safety), 2011-11-30 Guidelines for Risk Based Process Safety provides guidelines for industries that manufacture, consume, or handle chemicals, by focusing on new ways to design, correct, or improve process safety management practices. This new framework for thinking about process safety builds upon the original process safety management ideas published in the early 1990s, integrates industry lessons learned over the intervening years, utilizes applicable total quality principles (i.e., plan, do, check, act), and organizes it in a way that will be useful to all organizations - even those with relatively lower hazard activities - throughout the life-cycle of a company. |
| 7 critical tasks incident management: Incident Command: Tales from the Hot Seat Rhona Flin, Kevin Arbuthnot, 2017-07-12 Incident Command: Tales From the Hot Seat presents a unique examination of the skills of the on-scene or incident commander who is in charge of an emergency or major incident. Experienced commanders from the police and fire services, the armed forces, civil aviation and the prison service give personal accounts of their command experiences, discuss their dilemmas and the pressures they faced, and reveal the demands of leading under extreme conditions. They share intimate details of cases where their command skills were tested, ranging from industrial fires, riots, hostage taking, warfare, peacekeeping, to in-flight emergencies. Each case ends with lessons learnt and tips for the developing commander. Additional chapters present expert accounts of the art of incident command, incident command systems, competencies for command, as well as reviews of the latest psychological research into decision making and team work under pressure. The book is an essential compelling text that captures the essence of incident command by analyzing command experiences across a range of professions. |
| 7 critical tasks incident management: The CIO’s Guide to Information Security Incident Management Matthew William Arthur Pemble, Wendy Fiona Goucher, 2018-10-26 This book will help IT and business operations managers who have been tasked with addressing security issues. It provides a solid understanding of security incident response and detailed guidance in the setting up and running of specialist incident management teams. Having an incident response plan is required for compliance with government regulations, industry standards such as PCI DSS, and certifications such as ISO 27001. This book will help organizations meet those compliance requirements. |
| 7 critical tasks incident management: Guidance on Human Factors Safety Critical Task Analysis Energy Institute (Great Britain), 2011 |
| 7 critical tasks incident management: Fema Incident Action Planning Guide Federal Emergency Federal Emergency Management Agency, 2012-01-28 Buy the paperback, get Kindle eBook FREE using MATCHBOOK. go to www.usgovpub.com to learn how Why buy a book you can download for free? We print this book so you don't have to. First you gotta find a good clean (legible) copy and make sure it's the latest version (not always easy). Some documents found on the web are missing some pages or the image quality is so poor, they are difficult to read. We look over each document carefully and replace poor quality images by going back to the original source document. We proof each document to make sure it's all there - including all changes. If you find a good copy, you could print it using a network printer you share with 100 other people (typically its either out of paper or toner). If it's just a 10-page document, no problem, but if it's 250-pages, you will need to punch 3 holes in all those pages and put it in a 3-ring binder. Takes at least an hour. It's much more cost-effective to just order the latest version from Amazon.com This book includes original commentary which is copyright material. Note that government documents are in the public domain. We print these large documents as a service so you don't have to. The books are compact, tightly-bound, full-size (8 1⁄2 by 11 inches), with large text and glossy covers. 4th Watch Publishing Co. is a SDVOSB. www.usgovpub.com |
| 7 critical tasks incident management: Critical Infrastructure Protection, Risk Management, and Resilience Kelley A. Pesch-Cronin, Nancy E. Marion, 2016-12-19 Critical Infrastructure Protection and Risk Management covers the history of risk assessment, crtical infrastructure protection, and the various structures that make up the homeland security enterprise. The authors examine risk assessment in the public and private sectors, the evolution of laws and regulations, and the policy challenges facing the 16 critical infrastructure sectors. The book will take a comprehensive look at the issues surrounding risk assessment and the challenges facing decision makers who must make risk assessment choices. |
| 7 critical tasks incident management: Federal Response Plan , 1999 |
| 7 critical tasks incident management: Hospital and Healthcare Security Tony W York, Russell Colling, 2009-10-12 Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable. - Practical support for healthcare security professionals, including operationally proven policies, and procedures - Specific assistance in preparing plans and materials tailored to healthcare security programs - Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments - General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment NEW TO THIS EDITION: - Quick-start section for hospital administrators who need an overview of security issues and best practices |
| 7 critical tasks incident management: Department of Homeland Security Appropriations For 2007, Part 5, February 16, 2006, 109-2 Hearing, * , 2007 |
| 7 critical tasks incident management: Understanding Homeland Security Gus Martin, 2023-10-22 Gus Martin′s Understanding Homeland Security, 4th edition offers much-needed insight into the complex nature of issues surrounding modern homeland security. This comprehensive textbook examines the theories, agency missions, laws, and regulations governing the homeland security enterprise through the lens of threat scenarios and countermeasures related to terrorism, natural disasters, emergency management, cyber security, and much more. Martin′s pedagogical approach is designed to stimulate critical thinking in readers, allowing them to not only comprehend the fundamentals, but to analyze and respond to various threat environments. The Fourth Edition introduces readers to homeland security in the modern era, focusing particularly on the post - September 11, 2001 world. Exploring cutting-edge topics, this book keeps readers on the forefront of homeland security. |
| 7 critical tasks incident management: Incident Management for Operations Rob Schnepp, Ron Vidal, Chris Hawley, 2017-06-20 Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded |
| 7 critical tasks incident management: Homeland Security William O. Jenkins, Jr., 2007-08 |
| 7 critical tasks incident management: Chairman of the Joint Chiefs of Staff Manual Chairman of the Joint Chiefs of Staff, 2012-07-10 This manual describes the Department of Defense (DoD) Cyber Incident Handling Program and specifies its major processes, implementation requirements, and related U.S. government interactions. This program ensures an integrated capability to continually improve the Department of Defense's ability to rapidly identify and respond to cyber incidents that adversely affect DoD information networks and information systems (ISs). It does so in a way that is consistent, repeatable, quality driven, measurable, and understood across DoD organizations. |
| 7 critical tasks incident management: Essentials of Terror Medicine Shmuel Shapira, Jeffrey Hammond, Leonard Cole, 2014-09-05 A new field of medicine has emerged as a result of the global proliferation of terrorism. Terror medicine is related to emergency and disaster medicine but focuses on the constellation of medical issues uniquely related to terrorist attacks. The field encompasses four broad areas: preparedness, incident management, mechanisms of injuries and responses, and psychological consequences. In Essentials of Terror Medicine, these core concerns are addressed by a distinguished international authorship brought together by the three editors of this volume, who themselves are recognized experts in relevant disciplines: Shmuel Shapira, epidemiology and hospital administration; Jeffrey Hammond, trauma surgery and emergency response; Leonard Cole, bioterrorism and public policy. Essentials of Terror Medicine provides insightful and practical information for physicians, nurses, emergency responders, and other health professionals who may be called to service during or after a terror incident. It is indispensable reading for the medical community of the 21st century, in which diligence, continued education, and careful preparation for a variety of possible events are a preeminent responsibility. |
| 7 critical tasks incident management: U. S. Coast Guard Incident Management Handbook (rev. Ed. ) Wayne E. Justice, 2009-06 This Handbook will assist Coast Guard personnel in the use of the Nat. Interagency Incident Mgmt. System Incident Command System during multi-contingency response operations and planned events. Contents: Common Responsibilities; Planning Cycle/Meetings/Briefings; Key Decisions/Objectives; Unified Command; Command Staff; Operations Section; Planning Section; Logistics Section; Finance/Admin. Section; Intelligence; Organizational Guides; Area Command; Joint Field Office/Incidents of Nat. Significance; Terrorism; Maritime Security/Antiterrorism; Law Enforcement; Search and Rescue; Oil Spill; Hazardous Substance (Chemical, Biological, Radiological, Nuclear); Marine Fire; Multi-Casualty; Event Mgmt. Illustrations. |
| 7 critical tasks incident management: CYBERSECURITY ESSENTIALS CHINMAY PINGULKAR ABHIJEET BAJAJ PHANINDRA KUMAR KANKANAMPATI OM GOEL, 2024-10-17 In the ever-evolving landscape of the modern world, the synergy between technology and management has become a cornerstone of innovation and progress. This book, Cybersecurity Essentials: Protecting Digital Assets in a Connected World, is conceived to bridge the gap between emerging cybersecurity challenges and their strategic application in protecting digital assets across various industries. Our objective is to equip readers with the tools and insights necessary to excel in safeguarding critical information and systems in today’s connected world. This book is structured to provide a comprehensive exploration of the methodologies and strategies that define the field of cybersecurity, with particular emphasis on protecting digital assets in an increasingly interconnected environment. From foundational theories to advanced applications, we delve into the critical aspects that drive successful cybersecurity practices across different sectors. We have made a concerted effort to present complex concepts in a clear and accessible manner, making this work suitable for a diverse audience, including students, managers, and industry professionals. In authoring this book, we have drawn upon the latest research and best practices to ensure that readers not only gain a robust theoretical understanding but also acquire practical skills that can be applied in real-world cybersecurity scenarios. The chapters are designed to strike a balance between depth and breadth, covering topics ranging from technological development and threat prevention to strategic management of cybersecurity in various organizational contexts. Additionally, we emphasize the importance of effective communication, dedicating sections to the art of presenting innovative solutions to cybersecurity challenges in a precise and academically rigorous manner. The inspiration for this book arises from a recognition of the crucial role that cybersecurity plays in protecting the future of digital businesses. We are profoundly grateful to Chancellor Shri Shiv Kumar Gupta of Maharaja Agrasen Himalayan Garhwal University for his unwavering support and vision. His dedication to fostering academic excellence and promoting a culture of innovation has been instrumental in bringing this project to fruition. We hope this book will serve as a valuable resource and inspiration for those eager to deepen their understanding of how cybersecurity measures can be harnessed to protect digital assets effectively. We believe that the knowledge and insights contained within these pages will empower readers to lead the way in creating secure and resilient solutions that will define the future of cybersecurity. Thank you for joining us on this journey. Authors |
| 7 critical tasks incident management: Annual Review of United Nations Affairs 2009/2010 VOLUME VII Joachim Muller, Karl P. Sauvant, 2011-04-15 a. The set generallySince the publication of its first edition in 1950, the Annual Review of United Nations Affairs has stood as the authoritative resource for scholars, students, and practitioners researching the latest developments of that august body. From the insightful introduction, prepared each year by adistinguished expert on UN affairs, to the full-text presentation of reports and resolutions and the helpful subject index, ARUNA provides a practical tour of each year''s U.N. actions and debates. The expert selection of documents by Joachim Muller and Karl Sauvant and the topic-based organizationof those documents make any researcher''s task much easier than the vast searching, sorting, and pruning required by the U.N.''s website. The series'' topic-based organization of the materials and subject index lend invaluable guidance to all researchers.ARUNA presents comprehensive documentation of the work of the UN on an annual basis, starting in September of each year with the beginning of the regular sessions of the General Assembly. Coverage of the UN''s key organs is provided, including the General Assembly, the Security Council, the Economicand Social Council (ECOSOC), the International Court of Justice, and the UN Secretariat. In addition, selected reports of intergovernmental bodies and expert groups are included. Solely official UN documentation is used. ARUNA occupies a special place in the publications on the work of the UN, as itallows readers to obtain an overview of the principal developments in its key organs. This makes it an important reference source for policy-makers and academic researchers.b. The 2009-2010 volumesThis year''s edition continues to focus on the world financial crisis and the reaction of the United Nations and the international financial system to that crisis. The Overview to this year''s edition, written by Joachim Muller and Karl Sauvant, examines the changing role of the United Nations andexplores ways in which the management of the financial crisis has impacted that role.The Introduction to this year''s edition also examines the effects of this crisis; this Introduction is drawn from the Report of the Commission of Experts of the President of the United Nations General Assembly on Reforms of the International Monetary and Financial System, as well as a slightlyedited version of a Preface to that report written by Professor Joseph E. Stiglitz. The Introduction discusses the findings of the Commission and proposes the creation of a new institution, a Global Economic Coordination Council, which would be supported by an International Panel of Experts with ageographically diverse membership that would represent the interests of emerging and developing countries as well as those of developed countries.Dr. Joseph E. Stiglitz, who served as Chairman of the Commission and wrote the Preface to the Commission''s Report, holds joint professorships at Columbia University''s Economics Department and its Business School. He is also Co-founder and Co-President of the Initiative for Policy Dialogue. From 1997to 2000 he was the World Bank''s Senior Vice President for Development Economics and Chief Economist. From 1995 to 1997 he served as Chairman of the U.S. Council of Economic Advisers and as a member of President Clinton''s cabinet. From 1993 to 1995 he was a member of the Council of Economic Advisers.He was previously a professor of economics at Stanford, Princeton, Yale, and All Souls College. Dr. Stiglitz is also a leading scholar of the economics of the public sector and was awarded the Nobel Prize in Economics in 2001 in addition to the American Economic Association''s biennial John BatesClark Award in 1979. His recent publications include Freefall: America, Free Markets, and the Sinking of the World Economy (2010), Making Globalization Work (2006), Fair Trade for All (2005), and Globalization and its Discontents (2002).The 2009-2010 volumes of ARUNA therefore also devote considerable attention to the financial crisis as well as other international crises. Among the documents in the 2009-2010 volumes are the complete General Assembly resolutions, as well as the Report and Resolutions of the Security Council and theEconomic and Social Council (ECOSOC). Annual Reports of note include reports of the United Nations Children''s Fund (UNICEF), the UN Development Programme and UN Population Fund, the UN High Commissioner for Human Rights, the UN High Commissioner for Refugees, the UN Relief and Works Agency forPalestine Refugees in the Near East, and the World Food Programme. Mr. Muller and Dr. Sauvant have also selected progress reports on key peacekeeping, peace-building, and political missions, including those for Afghanistan, the Democratic Republic of the Congo, Haiti, Iraq, the Middle East, Sudan,and West Africa.c. Volume VII (this volume)This volume contains the following:Chapter 1: General Assembly, Sixty-fourth Session (continued)3. Resolutions Adopted by the General Assembly at Its Sixty-fourth Session (continued) (Resolutions 64/104 through 64/199)d. Guest Authors of previous years'' editionsEach annual edition of ARUNA is introduced by a Guest Author, a distinguished expert on UN affairs, who highlights the outstanding themes of the year in review. Together with an overview provided by the editors, this introduction is intended to facilitate access to the material and, above all, tomake it easer for users of ARUNA to see the forest for the trees. This year''s ARUNA includes excerpts from the Report of the Commission of Experts of the President of the United Nations General Assembly on Reforms of the International Monetary and Financial System (21 Sept. 2009), and from aslightly edited version of a Preface to that report written by Professor Joseph E. Stiglitz. However, the roster of distinguished experts who have contributed this introduction in the past is also worthy of mention:Jose Antonio Ocampo: ARUNA 2008/2009 editionProfessor Jose Antonio Ocampo is Co-President of the Initiative for Policy Dialogue. He is also Professor in the School of International and Public Affairs and Fellow of the Committee on Global Thought at Columbia University. Professor Ocampo previously held the positions of Under-Secretary-Generalof the United Nations for Economic and Social Affairs, Executive Secretary of the United Nations Economic Commission for Latin America and the Caribbean, and Minister of Finance, Agriculture, and Planning of Colombia. In 2009, he was a member of the Commission of Experts of the President of theUnited Nations General Assembly on Reforms of the International Monetary and Financial System. Professor Ocampo is also the author of numerous books and articles on macroeconomics policy and theory, economic development, international trade, and economic history. His recent publications includeStability with Growth: Macroeconomics, Liberalization and Development, with Joseph E. Stiglitz, Shari Spiegel, Ricardo Ffrench-Davis and Deepak Nayyar (New York: Oxford University Press, 2006).Jeffrey D. Sachs: ARUNA 2007/2008 editionProfessor Jeffrey D. Sachs is Director of the Earth Institute at Columbia University and Special Advisor to the Secretary-General of the UN on the Millennium Development Goals. Professor Sachs''s introduction to ARUNA 2007/2008 was titled Towards a New Global Protocol on Climate Change, in which heargued that solving the climate change problem will demand four steps: scientific consensus, public awareness, the development of alternative technologies, and a global framework for action. He dealt, in particular, with the science underpinning the negotiations for a new global protocol on climatechange, as a successor to the Kyoto Protocol. Professor Sachs argued that climate change crises can only be solved through the goals, leadership, and treaty mechanisms of the UN.Edward C. Luck: ARUNA 2006/2007 editionProfessor Edward C. Luck is UN Special Advisor on the Responsibility to Protect and Vice President and Director of Studies at the International Peace Academy. From 1984 to 1994, he served as President and Chief Executive Officer of the UN Association of the USA (UNA-USA). Professor Luck''sintroduction to ARUNA 2006/2007 covered The responsible sovereign and the responsibility to protect, in which he addressed the scope and content of what was agreed at the 2005 World Summit, the implications of the responsibility to protect (RtoP) for notions of state sovereignty, and some of theconceptual, architectural, and policy challenges then facing UN Secretary-General Ban Ki-moon''s commitment to operationalizing the responsibility to protect and translating it from words to deeds.Louise Frechette: ARUNA 2005/2006 editionMs Louise Frechette is Distinguished Fellow at the Centre for International Governance Innovation, Waterloo, Ontario. Until March 2006, she was the first Deputy Secretary-General of the UN; before that, she was Permanent Representative of Canada to the UN. Ms Frechette''s introduction to ARUNA2005/2006 covered United Nations reform: an unfinished story. As the first Deputy Secretary-General of the UN, Ms Frechette was uniquely positioned to undertake a personal assessment of what has changed and what has not changed in the past decade at the UN and why. She examined if the UN isfunctioning better than it was 15 years ago, why reform is so difficult to achieve and what the future holds for the institutions.Rubens Ricupero: ARUNA 2004/2005 editionMr Rubens Ricupero is Dean of the Fundacno Armando Alvares Penteado (FAAP), Sao Paulo and was formerly Secretary-General of UN Conference on Trade and Development (UNCTAD) and Minister of Finance of Brazil. Mr Ricupero''s introduction to ARUNA 2004/2005 covered The difficulty of building consensusin an age of extremes and examined the mysteries of the negotiating process leading to the outcome of the 2005 World Summit. Rather than a Grand Bargain of a comprehensive UN reform in the area |
| 7 critical tasks incident management: DSCA Handbook United States. Department of Defense, 2010 This two-in one resource includes the Tactical Commanders and Staff Toolkit plus the Liaison Officer Toolkit. Defense Support of Civil Authorities (DSCA)) enables tactical level Commanders and their Staffs to properly plan and execute assigned DSCA missions for all hazard operations, excluding Chemical, Biological, Radiological, Nuclear, high yield Explosives (CBRNE) or acts of terrorism. Applies to all United States military forces, including Department of Defense (DOD) components (Active and Reserve forces and National Guard when in Federal Status). This hand-on resource also may be useful information for local and state first responders. Chapter 1 contains background information relative to Defense Support of Civil Authorities (DSCA) including legal, doctinal, and policy issues. Chapter 2 provides an overview of the incident management processes including National Response Framework (NRF), National Incident Management Systems (NIMS), and Incident Command System (ICS) as well as Department of Homeland Security (DHS). Chapter 3 discuses the civilian and military responses to natural disaster. Chapter 4 provides a brief overview of Joint Operation Planning Process and mission analyis. Chapter 5 covers Defense Support of Civilian Authorities (DSCA) planning factors for response to all hazard events. Chapter 6 is review of safety and operational composite risk management processes Chapters 7-11 contain Concepts of Operation (CONOPS) and details five natrual hazards/disasters and the pertinent planning factors for each within the scope of DSCA. |
| 7 critical tasks incident management: Business Continuity Exercises Charlie Maclean-Bristol, MA (Hons), PgD, FBCI, FEPS, CBCI, 2020-11-01 An Unexercised Continuity Plan Could Be More Dangerous Than No Plan At All! Is exercising your continuity program too time-consuming, costly, or difficult to justify in the face of conflicting organizational priorities or senior management buy-in? What if you could use quick, cost-effective, easy exercises to get valuable results with only a relatively modest commitment? Whether you’re a seasoned practitioner or just getting started, Charlie Maclean-Bristol provides you with expert guidance, a practical framework, and lots of proven examples, tools, tips, techniques and scenarios to get your business continuity exercise program moving! You can carry out any of the 18 simple yet effective exercises detailed in this book in less than an hour, regardless of your level of experience. Plus, you will find all the support you will need to produce successful exercises. Build your teams’ knowledge, experience, confidence and abilities while validating your business continuity program, plans and procedures with these proven resources! Business Continuity Exercises: Quick Exercises to Validate Your Plan Will Help You To: Understand the process of planning and conducting business exercises efficiently while achieving maximum results. Develop the most appropriate strategy framework for conducting and assessing your exercise. Overcome obstacles to your business continuity exercise program, whether due to budget restrictions, time constraints, or conflicting priorities. Choose the most appropriate and effective exercise scenario, purpose and objectives. Plan and conduct your exercise using a straightforward, proven methodology with extensive tools and resources. Conduct exercises suitable for responding to all types of business interruptions and emergencies, including cyber incidents and civil disasters. Conduct exercises for newcomers to business continuity as well as for experienced practitioners. Create a comprehensive post-exercise report to achieve valuable insights, keep management and participants in the loop, and to further your objectives. |
| 7 critical tasks incident management: Paramedic Review Manual for National Certification Stephen J. Rahm, 2002-11 This four section guide is designed to prepare the Paramedic candidate for the NREMT written and practical examination processes. |
| 7 critical tasks incident management: Handbook of Personality at Work Neil Christiansen, Robert Tett, 2013-07-18 Personality has emerged as a key factor when trying to understand why people think, feel, and behave the way they do at work. Recent research has linked personality to important aspects of work such as job performance, employee attitudes, leadership, teamwork, stress, and turnover. This handbook brings together into a single volume the diverse areas of work psychology where personality constructs have been applied and investigated, providing expert review and analysis based on the latest advances in the field. |
小米平板 7 系列有什么优势跟槽点？买 7 还是 7Pro？
骁龙7+Gen3/骁龙 8sGen3放到2K价位不够炸裂却也合理，性能相当于骁龙870的151%/163% 这一代都均为3:2屏幕比例，搭载最新的小米澎湃OS 2，系统流畅性有提升 无论是用来轻办公、阅 …
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英特尔的酷睿ultra和i系列CPU有什么区别？哪个好？ - 知乎
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7-Zip 官方网站怎么下载？ - 知乎
7-zip另外一个问题就是其创建的压缩包为*.7z格式，有些老版本的其他解压软件可能无法读取。 在制作压缩文件传给别人的时候不是很方便。 如果没有特殊需求的话WinRAR、好压等软件还是 …
酷睿 Ultra 5 和 Ultra 7，或者i5和i7差距多大？ - 知乎
先说结论：相较于Ultra 5 125H而言，Ultra 7 155H当然更好。纸面参数上，128EU满血GPU，CPU大核心多了两个，主频也略高。当然，实测的情况也依然是Ultra 7 155H表现更好 …
知乎 - 有问题，就会有答案
知乎，中文互联网高质量的问答社区和创作者聚集的原创内容平台，于 2011 年 1 月正式上线，以「让人们更好的分享知识、经验和见解，找到自己的解答」为品牌使命。知乎凭借认真、专业 …
想请大神给小白科普一下音频声道的专业知识，什么是2.1声道、5.…
Oct 27, 2024 · 因为传统的5.1、7.1，虽然都是环绕效果，但声音都局限在平面上，顶部是没有声音信号的。 但很多电影中都会有诸如飞机掠过头顶、雨水打落在头顶、雷声在天空涌动等等场 …
到2025了英特尔和AMD处理器怎么选？ - 知乎
知乎，中文互联网高质量的问答社区和创作者聚集的原创内容平台，于 2011 年 1 月正式上线，以「让人们更好的分享知识、经验和见解，找到自己的解答」为品牌使命。知乎凭借认真、专业 …
Ultra 7 155H的性能咋样，ultra 7 155h相当于什么处理器，相当于 …
Feb 18, 2025 · Ultra 7 155H核心性能： Ultra 7 155H具有16核心，22线程； P-core（性能核）：6个，支持超线程，即12线程，基本频率1.4 GHz，最大睿频频率 4.8 GHz，6个大核心应 …
如何确定螺丝型号？ - 知乎
扳手通常在柄部的一端或两端制有夹持螺栓或螺母的开口或套孔，使用时沿螺纹旋转方向在柄部施加外力，就能拧转螺栓或螺母；常用的开口扳手规格：7、8、10、14、17、19、22、24、27 …
小米平板 7 系列有什么优势跟槽点？买 7 还是 7Pro？
骁龙7+Gen3/骁龙 8sGen3放到2K价位不够炸裂却也合理，性能相当于骁龙870的151%/163% 这一代都均为3:2屏幕比例，搭载最新的小米澎湃OS 2，系统流畅性有提升 无论是用来轻办公、阅 …
荣耀magic7pro（荣耀Magic7 Pro）怎么样？体验7天优缺点测评
Nov 10, 2024 · 荣耀magic7pro（荣耀Magic7 Pro）怎么样？体验7天优缺点测评; 本文将为你选购做出精确建议，结合实际优惠力度，协助你选到高性价比荣耀Magic7 Pro（荣耀magic7pro） …
英特尔的酷睿ultra和i系列CPU有什么区别？哪个好？ - 知乎
酷睿 Ultra 7 155H（16 核/22 线程）与 i7-13700H 接近，但功耗更低；传统 i9 系列（24 核）仍领先多核性能。 单核性能： i 系列高频型号（如 i9-14900K 睿频 6.0GHz）在游戏、单线程任务 …
7-Zip 官方网站怎么下载？ - 知乎
7-zip另外一个问题就是其创建的压缩包为*.7z格式，有些老版本的其他解压软件可能无法读取。 在制作压缩文件传给别人的时候不是很方便。 如果没有特殊需求的话WinRAR、好压等软件还是 …
酷睿 Ultra 5 和 Ultra 7，或者i5和i7差距多大？ - 知乎
先说结论：相较于Ultra 5 125H而言，Ultra 7 155H当然更好。纸面参数上，128EU满血GPU，CPU大核心多了两个，主频也略高。当然，实测的情况也依然是Ultra 7 155H表现更好 …
知乎 - 有问题，就会有答案
知乎，中文互联网高质量的问答社区和创作者聚集的原创内容平台，于 2011 年 1 月正式上线，以「让人们更好的分享知识、经验和见解，找到自己的解答」为品牌使命。知乎凭借认真、专业 …
想请大神给小白科普一下音频声道的专业知识，什么是2.1声道、5.…
Oct 27, 2024 · 因为传统的5.1、7.1，虽然都是环绕效果，但声音都局限在平面上，顶部是没有声音信号的。 但很多电影中都会有诸如飞机掠过头顶、雨水打落在头顶、雷声在天空涌动等等场 …
到2025了英特尔和AMD处理器怎么选？ - 知乎
知乎，中文互联网高质量的问答社区和创作者聚集的原创内容平台，于 2011 年 1 月正式上线，以「让人们更好的分享知识、经验和见解，找到自己的解答」为品牌使命。知乎凭借认真、专业 …
Ultra 7 155H的性能咋样，ultra 7 155h相当于什么处理器，相当于 …
Feb 18, 2025 · Ultra 7 155H核心性能： Ultra 7 155H具有16核心，22线程； P-core（性能核）：6个，支持超线程，即12线程，基本频率1.4 GHz，最大睿频频率 4.8 GHz，6个大核心应 …
如何确定螺丝型号？ - 知乎
扳手通常在柄部的一端或两端制有夹持螺栓或螺母的开口或套孔，使用时沿螺纹旋转方向在柄部施加外力，就能拧转螺栓或螺母；常用的开口扳手规格：7、8、10、14、17、19、22、24、27 …
