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| benchmarking questions to ask: The Tyranny of Metrics Jerry Z. Muller, 2019-04-30 How the obsession with quantifying human performance threatens business, medicine, education, government—and the quality of our lives Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself—and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all. |
| benchmarking questions to ask: Benchmarking and Self-Assessment for Parliaments Mitchell O'Brien, Rick Stapenhurst, Lisa von Trapp, 2016-03-28 With international focus on good governance and parliamentary effectiveness, a standards-based approach involving benchmarks and assessment frameworks has emerged to evaluate parliament's performance and guide its reforms. The World Bank's has been a leader in the development of these frameworks, stewarding a global multi-stakeholder process aimed at enhancing consensus around parliamentary benchmarks and indicators with international organizations and parliaments across the world. The results so far, some of which are captured in this book, are encouraging: countries as diverse as Australia, Canada, Ghana, Sri Lanka, Tanzania and Zambia have used these frameworks for self-evaluation and to guide efficiency-driven reforms. Donors and practitioners, too, are finding the benchmarks useful as baselines against which they can assess the impact of their parliamentary strengthening programs. The World Bank itself is using these frameworks to surface the root causes of performance problems and explore how to engage with parliamentary institutions in order to achieve better results. The World Bank can identify opportunities to help improve the oversight function of parliament, thus holding governments to account, giving 'voice' to the poor and disenfranchised, and improving public policy formation in order to achieve a nation's development goals. In doing so, we are helping make parliaments themselves more accountable to citizens and more trusted by the public. |
| benchmarking questions to ask: Ask, Measure, Learn Lutz Finger, Soumitra Dutta, 2014-01-23 You can measure practically anything in the age of social media, but if you don’t know what you’re looking for, collecting mountains of data won’t yield a grain of insight. This non-technical guide shows you how to extract significant business value from big data with Ask-Measure-Learn, a system that helps you ask the right questions, measure the right data, and then learn from the results. Authors Lutz Finger and Soumitra Dutta originally devised this system to help governments and NGOs sift through volumes of data. With this book, these two experts provide business managers and analysts with a high-level overview of the Ask-Measure-Learn system, and demonstrate specific ways to apply social media analytics to marketing, sales, public relations, and customer management, using examples and case studies. |
| benchmarking questions to ask: Call Center Benchmarking Jon Anton, David Gustin, 2000 Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. This guide describes in practical terms the ins and outs of benchmarking. |
| benchmarking questions to ask: The Performance Appraisal Question and Answer Book Richard C. Grote, 2002 Most managers hate conducting performance appraisal discussions. What's worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common -- and most difficult -- questions about this vitally important but often misunderstood and misused tool, including:* How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me?* Which is more important -- the results the person achieved or the way she went about doing the. |
| benchmarking questions to ask: 101 Dynamite Questions to Ask at Your Job Interview Richard Fein, 1996 The interview remains the most important step in finding a job. But in preparation for the interview, many job seekers primarily concentrate on developing answers to anticipated questions. However, recent research shows that the questions asked by the interviewee often carry more weight with interviewers than the questions answered. Here's the first book to reveal the key questions interviewees should always ask at the interview. |
| benchmarking questions to ask: Systems Performance Brendan Gregg, 2020-12-09 Systems Performance, Second Edition, covers concepts, strategy, tools, and tuning for operating systems and applications, using Linux-based operating systems as the primary example. A deep understanding of these tools and techniques is critical for developers today. Implementing the strategies described in this thoroughly revised and updated edition can lead to a better end-user experience and lower costs, especially for cloud computing environments that charge by the OS instance. Systems performance expert and best-selling author Brendan Gregg summarizes relevant operating system, hardware, and application theory to quickly get professionals up to speed even if they have never analyzed performance before. Gregg then provides in-depth explanations of the latest tools and techniques, including extended BPF, and shows how to get the most out of cloud, web, and large-scale enterprise systems. Key topics covered include Hardware, kernel, and application internals, and how they perform Methodologies for rapid performance analysis of complex systems Optimizing CPU, memory, file system, disk, and networking usage Sophisticated profiling and tracing with perf, Ftrace, and BPF (BCC and bpftrace) Performance challenges associated with cloud computing hypervisors Benchmarking more effectively Featuring up-to-date coverage of Linux operating systems and environments, Systems Performance, Second Edition, also addresses issues that apply to any computer system. The book will be a go-to reference for many years to come and, like the first edition, required reading at leading tech companies. Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details. |
| benchmarking questions to ask: Practical Benchmarking: The Complete Guide M. Zairi, P. Leonard, 2011-06-27 by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text. |
| benchmarking questions to ask: Think Like a UX Researcher David Travis, Philip Hodgson, 2019-01-10 Think Like a UX Researcher will challenge your preconceptions about user experience (UX) research and encourage you to think beyond the obvious. You’ll discover how to plan and conduct UX research, analyze data, persuade teams to take action on the results and build a career in UX. The book will help you take a more strategic view of product design so you can focus on optimizing the user’s experience. UX Researchers, Designers, Project Managers, Scrum Masters, Business Analysts and Marketing Managers will find tools, inspiration and ideas to rejuvenate their thinking, inspire their team and improve their craft. Key Features A dive-in-anywhere book that offers practical advice and topical examples. Thought triggers, exercises and scenarios to test your knowledge of UX research. Workshop ideas to build a development team’s UX maturity. War stories from seasoned researchers to show you how UX research methods can be tailored to your own organization. |
| benchmarking questions to ask: Quality in Health Care Nancy O. Graham, 1995 Here's a reference book that will explore the difficult issues facing quality management professionals and energize your approach to concerns you face daily. Examines quality in healthcare from both a historical, and current perspective. You'll get proven strategies on how to survive in today's managed care environment. Explore the extensive framework of quality in healthcare and discover how it relates to other industries. Examine real life situations, explore the benefits, And The pitfalls to avoid. Plus, visualize the quality process with the help of charts and tables, and easy-to-understand diagrams. |
| benchmarking questions to ask: Earn Twice as Much with Half the Stress Paul Lemberg, Tom Matzen, 2006-05-01 Would you like to know how to earn twice as much income with half the personal and business stress? It's really not that complicated. Here's how... 1. Create an inspiring vision for your business as you want it to be and get people to do what you want by helping them get what they want; 2. Build efficient marketing systems that generate leads for as small of a cost as possible; 3. Qualify those leads so you do business only with clients that you can really help; 4. Delivery extraordinary value to those clients; 5. Manage your financial resources with vigor and passion; 6. Turn-key your business to deliver consistent, predictable, ever-increasing results; 7. Recruit and train enthusiastic staff that share your values; and 8. Make space for abundance, organize your mind for prosperity, and give something back. Do these eight things well, and you'll beat the high-profile mega-corp competitors and turn your sweat equity into the business of your dreams. Simple? Yes. Easy? Not a chance. On your own, this process can take years. The statistics published by the US Small Business Administration are that two out of three small businesses don't last beyond six years. That means if you plan to survive, two of your colleagues may not. So how do you increase the odds of you not only surviving, but thriving? Learn from others. Learn what works, learn what doesn't, and learn better, faster, more cost-effective ways. And no doubt, that's why you're reading this today, because you're looking for a better, faster way to build your business. The good news is that is exactly why this site exists. My partner and I have started more than two dozen businesses over the last couple of decades. We have helpedliterally thousands of business owners start, grow, expand, and turn-key their businesses. Have all of these succeeded massively? Nope. Some have, some haven't. And in looking for the secrets to why some did so well, some struggled for years, and some failed, we concluded their were eight areas each business owner needs to have working well. Just like a big old V-8 car engine, you can run with one or two cylinders not working well, but to really get the performance you want, all eight cylinders need to be working together. Your business is the same. If all eight areas work smoothly, delivering consistent, predictable, ever-increasing results, you will have the business of your dreams. And you can literally save years of effort, struggle and expense this way. |
| benchmarking questions to ask: Benchmarking Staff Performance Jac Fitz-enz, 1993-08-13 Based on extensive hands-on experience and numerous real life examples, this groundbreaking book charts how to plan and launch a staff benchmark project--from identifying which internal functions to target for continuous improvement to selecting and contacting appropriate benchmark organizations. Provides a variety of sample questionnaires for potential benchmarking partners, distinct methods and systems for measuring tangible before and after results of staff functions, and expert guidance on how to communicate and rally support for a concrete plan of action once the data has been analyzed. |
| benchmarking questions to ask: Six Sigma for Powerful Improvement Charles T. Carroll, 2013-05-09 Although the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology is a widely accepted tool for achieving efficient management of all aspects of operations, there are still many unwarranted concerns about its perceived complexity and implementation costs. Dispelling these myths, Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course clarifies the long-accepted statistical and logical processes of Six Sigma and provides you with tools you can use again and again in your own real world projects—removing any doubts regarding their simplicity and doability.. Not only does the book provide you with reasons for using the tools, it reveals the underlying doctrines, formulas, and steps required. Although the tools and techniques presented are specifically associated with the DMAIC philosophy, they are applicable across a wide range of management and improvement scenarios. Explaining Six Sigma processes in language that's easy to understand, the book starts with an overview, followed by specific techniques and procedures. It presents detailed, illustrated lesson segments that include an agenda, roadmap, objectives, and a list of takeaway concepts. It also: Provides seven separate Excel tool templates—each with its own user guide and additional smaller tools Presents completed Excel sample workbooks for each tool to facilitate your comprehension and utilization confidence Includes a CD with a PowerPoint-based DMAIC training course, the aforementioned Excel-based Six Sigma tools and workbooks, and extensive instructor’s notes embedded in each lesson Trained as and employed as a Black Belt and later as a Master Black Belt, the author presents doctrines and procedures with a strong pedigree and history of success. The book uses hundreds of figures and tables to illustrate key concepts and also makes them available in full-color on the accompanying CD. This is also true of the figures in the user guides that document the accompanying tools. For each of the tools, the book includes a completed sample workbook. The PowerPoint and Excel lessons and tools are provided in both 2007 and 97-2003 versions. |
| benchmarking questions to ask: Benchmarking in Health Care Joint Commission Resources, Inc, 2012 Benchmarking--comparing one's performance against internal or external sources--can be the cornerstone of many performance improvement initiatives in health care organizations. These projects are carried out for a variety of reasons: to enhance patient outcomes, streamline patient care delivery systems, reduce costs, and comply with local, state, or national initiatives, including accreditation and health care reform requirements. For organizations to successfully accomplish these objectives, they must be able to benchmark their performance within their facilities, over time, and against other organizations. Benchmarking in Health Care is an updated edition of a JCR best seller that provides organizations with step-by-step instructions to successfully design and implement benchmarking projects in their facilities as part of comprehensive performance improvement programs. Topics covered include the following: * Defining internal and external benchmarking * Complying with Joint Commission and Joint Commission * International benchmarking-related standards * Planning and organizing a benchmarking project, including gaining leadership support and assembling and organizing a team * Choosing appropriate benchmarking partners * Identifying and using appropriate global benchmarking databases * Collecting, analyzing, benchmarking, and presenting data * Using benchmarking data to drive improvement * Case studies from organizations around the world that are using benchmarking projects as integral components of performance improvement initiatives Help your staff to design and implement a successful benchmarking project in your organization! |
| benchmarking questions to ask: Handbook of Systems Engineering and Management Andrew P. Sage, William B. Rouse, 2014-12-31 The trusted handbook—now in a new edition This newly revised handbook presents a multifaceted view of systems engineering from process and systems management perspectives. It begins with a comprehensive introduction to the subject and provides a brief overview of the thirty-four chapters that follow. This introductory chapter is intended to serve as a field guide that indicates why, when, and how to use the material that follows in the handbook. Topical coverage includes: systems engineering life cycles and management; risk management; discovering system requirements; configuration management; cost management; total quality management; reliability, maintainability, and availability; concurrent engineering; standards in systems engineering; system architectures; systems design; systems integration; systematic measurements; human supervisory control; managing organizational and individual decision-making; systems reengineering; project planning; human systems integration; information technology and knowledge management; and more. The handbook is written and edited for systems engineers in industry and government, and to serve as a university reference handbook in systems engineering and management courses. By focusing on systems engineering processes and systems management, the editors have produced a long-lasting handbook that will make a difference in the design of systems of all types that are large in scale and/or scope. |
| benchmarking questions to ask: Benchmarking Action Plans & Legal Issues Bureau of Business Practice, 1994 |
| benchmarking questions to ask: Five Technologies for Educational Change David F. Salisbury, 1996 |
| benchmarking questions to ask: Measuring Performance and Benchmarking Project Management at the Department of Energy National Research Council, Division on Engineering and Physical Sciences, Board on Infrastructure and the Constructed Environment, Committee for Oversight and Assessment of U.S. Department of Energy Project Management, 2005-08-01 In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process. |
| benchmarking questions to ask: Key Management Questions Tom Lambert, 2003 Behind every great executive decision lies a smart question. Ask yourself this . Faced with a new budget or strategic choice, a potential employee or a client negotiation, a bright idea or an intractable problem, what questions do you need to ask? To test the projections, tackle the cause of problems, to make the right decision - the answer is simple. Ask the right question. Managers are all too often expected to lead with answers; to approach any situation armed with a company procedure or an off-the-shelf solution, but in an uncertain world, the right question is worth a world of standard answers. Asking the right question is the first step to understanding a business situation, and the first step to finding the right answer. Key Management Questions is your practical guide to intelligent management analysis and inquiry. It sets out searching questions to ask of your business, your colleagues and yourself - from shaping strategies to persuading people - and tells you where to find many of the answers. With this book you can make who, what, where, how andwhy your most effective business tools. In this practical guide Tom Lambert will help you to ask smarter business questions, of yourself, your business, your colleagues and your business partners, and across a full range of business challenges. Who are our most profitable customers? Who are our weakest competitors? What kind of managers do we need? Is this choice the best use of our resources? How long is the payback period? Discover the art of good questioning, and learn smart questions to ask about: Vision and mission People, purpose and performance Collaboration and culture Strategy and leadership Solving business problems Making business choices Finance and business performance Markets, selling and marketing Influence and persuasion Technology and e-business Change and transformation Learning and development Choosing and using consultantsThe answers that you find will take you closer to the real drivers of your business. |
| benchmarking questions to ask: The New Accounts Payable Toolkit Christine H. Doxey, 2021-04-13 THE NEW ACCOUNTS PAYABLE TOOLKIT In The New Accounts Payable Toolkit, accomplished entrepreneur, consultant, and finance expert Christine H. Doxey delivers a unique and powerful approach to the accounts payable process and discusses the impact of the automation of the Procure to Pay (P2P) process. The toolkit explores all aspects of the accounts payable process, from the establishment of the contract and the purchase order to the supplier validation process, invoice processing and payment, accounting, and fiscal close. You’ll learn the key metrics and analytics needed for the accounts payable process. This comprehensive toolkit provides the best practices, tools, and internal controls that can help safeguard your company’s cash and other assets. You’ll obtain a variety of tools to create the foundation required for current internal controls and compliance to ensure that suppliers are correctly validated in the supplier master file to maintain regulatory compliance. Avoid paying fraudulent or inaccurate invoices and avoid paying a supplier’s invoice more than once. Be certain that all supplier invoices are properly accounted for to ensure an accurate fiscal close. Finally, stay up to date with all current and coming trends in the accounts payable process, including eInvoicing, ePayment, Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning, and eAccounting. The New Accounts Payable Toolkit provides guidance for the implementation of AP automation solutions that can streamline and modernize your own systems and processes to take advantage of new digital developments. Perfect for controllers, chief financial officers, and finance managers, The New Accounts Payable Toolkit will also earn a place in the libraries of students and professionals who seek to better understand the components of an optimal accounts payable. UNCOVER A UNIQUE AND POWERFUL NEW APPROACH TO ACCOUNTS PAYABLE PROCESSES The New Accounts Payable Toolkit offers readers a comprehensive and timely new way of handling their accounts payable systems and processes. You’ll discover how to implement new digital technologies in every aspect of the accounts payable process, from the establishment of the initial contract and purchase order to the supplier validation process, invoice processing and payment, accounting, and fiscal close. You’ll learn to validate suppliers in the master list to ensure regulatory compliance, prevent multiple payments for a single invoice, keep from paying fraudulent, inaccurate, or incomplete invoices, and apply best practices to help safeguard your company’s assets. You’ll also discover how to measure and record key metrics and analytics to maintain an effective accounts payable process. Finally, you’ll read about new and upcoming trends in accounts payable, like artificial intelligence, machine learning, and robotic process automation that you can implement today to realize new efficiencies and savings. Ideal for chief financial officers, finance managers, and controllers, The New Accounts Payable Toolkit is an invaluable guide to modernizing and optimizing your own company’s accounts payable processes and systems. |
| benchmarking questions to ask: BackStreet Lean John Macchia, 2004 |
| benchmarking questions to ask: The Semantic Web – ISWC 2019 Chiara Ghidini, Olaf Hartig, Maria Maleshkova, Vojtěch Svátek, Isabel Cruz, Aidan Hogan, Jie Song, Maxime Lefrançois, Fabien Gandon, 2019-10-17 The two-volume set of LNCS 11778 and 11779 constitutes the refereed proceedings of the 18th International Semantic Web Conference, ISWC 2019, held in Auckland, New Zealand, in October 2019. The ISWC conference is the premier international forum for the Semantic Web / Linked Data Community. The total of 74 full papers included in this volume was selected from 283 submissions. The conference is organized in three tracks: for the Research Track 42 full papers were selected from 194 submissions; the Resource Track contains 21 full papers, selected from 64 submissions; and the In-Use Track features 11 full papers which were selected from 25 submissions to this track. The chapter The SEPSES knowledge graph: An integrated resource for cybersecurity is open access under a CC BY 4.0 license at link.springer.com. |
| benchmarking questions to ask: Outstanding Differentiation for Learning in the Classroom Jayne Bartlett, 2015-09-16 One of the key features of an outstanding lesson is that all learners make progress. All learners are different and teachers must differentiate according to the individual pupil and their individual learning needs to achieve outstanding progress. Outstanding Differentiation for Learning in the Classroom is written with the class teacher in mind and demonstrates how differentiation can be used to enhance and support all aspects of the learning process. Including chapters on embedding differentiation during each phase of the lesson, assessment and questioning techniques, this book will help you to use differentiation effectively to produce outstanding results. With a strong focus on practical strategies to help you meaningfully apply differentiation in the classroom, this book covers: what differentiation actually means and why it should be applied in the classroom; sequencing and planning for learning with an overview of the learning cycle; practical teaching strategies and effective techniques to use in the classroom; how to structure and apply differentiation practices in your classroom, department and school. A vital starting point and effective guide for outstanding differentiation, this timely new book is packed full of practical exercises that are easy to implement in the classroom and it is essential reading for newly qualified and experienced teachers alike. |
| benchmarking questions to ask: Balanced Scorecard Strategy For Dummies Charles Hannabarger, Frederick Buchman, Peter Economy, 2011-02-09 A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides. |
| benchmarking questions to ask: Good Question! Judy Barber, 2005 This book brings together some of the favorite questions used by 28 of the sharpest minds in business and personal development today and will enable readers to have truly transformational conversations. (Self-Help) |
| benchmarking questions to ask: Effective Succession Planning William J. Rothwell, 2015-11-04 Organizations that don’t take steps to address future talent needs at all levels will face some major obstacles when undervalued key employees get burned out and leave you to fend for yourself. Nobody likes to lose good employees. But sometimes the loss of a key employee can be disruptive to the business at best, and completely disastrous at worst. The most comprehensive book on the subject, the fifth edition of the bestselling Effective Succession Planning covers every base of how to address future talent needs before a crisis hits, including how to: Identify competencies and clarify organizational values Plan for and quickly fill crucial vacancies at all levels Develop and retain top talent Assess current needs and future resources for seamless succession planning Updated with current best practices, trends, and technology, the latest edition also includes: succession planning for small businesses and nonprofits; replacement planning; transition management; downsizing; international issues; mergers and acquisitions as a talent strategy; and succession planning for technical positions as well as roles built on longstanding social relationships. Don’t risk the loss of your most valued employees and their accumulated wisdom and experience that has been key to your company’s success for many years. Effective Succession Planning is your go-to indispensable guide for avoiding the catastrophe that losing them would bring. |
| benchmarking questions to ask: Computerworld , 2002-03-18 For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network. |
| benchmarking questions to ask: Innovations in Higher Education Allan M. Hoffman, Stephen D. Spangehl, 2011-12-01 Rising costs and increasing global competition press institutions to do more with less. At the same time, deep budget cuts and a general social and political impatience have revived calls for reform in educational affordability, curriculum, and outcome measurement. Yet within this environment, a myriad of success stories are being forged among educational institutions, supporting industries, and educational consortia that are embracing innovative approaches to all aspects of the higher education system. This book spotlights those fresh approaches and aims to bring higher education professionals together, as part of a broad, national movement to motivate reflection and encourage similar dynamic efforts. The editors and expert contributors focus in particular on areas such as measures of academic quality, benchmarking, faculty development, retention, curriculum development, technology, and facilities. In each case, this book illustrates successful pilot programs and documents tools that have proven to maximize efficiencies crucial to the continued success of the entire higher learning community. |
| benchmarking questions to ask: The Problem of Practice Variation in Newborn Medicine Joseph Schulman, 2022-05-20 Neonatal intensive care unit (NICU) teams in the US and around the world receive performance reports that locate their particular value for selected process and outcome measures within the range of values from all reporting NICUs. Understandably, many providers focus primarily, if not exclusively, on their particular value. When a value appears undesirable, providers often justify it in an apparent reflex response rather than critically analysing their data. Exceedingly few reflect on the width or implications of the range within which their performance lies. Standard medical education does not include these skills, yet unwarranted practice variation necessarily compromises a population’s overall quality of care. Researchers report wide variation in health care resource use with little connection to patient outcomes, challenging the belief that directing incrementally more resources at certain healthcare problems necessarily produces better results. This book provides requisite knowledge to enable readers without research expertise to understand the notion of unwarranted practice variation, how to recognize it, its ubiquity, and why it is generally undesirable – why narrowing is pervasiveness improves quality. The book begins by describing practice variation, its prevalence, and why it matters. Next, it examines alternative conceptualizations of NICU work. One view is task-oriented, while the other is aim-oriented. NICU teams rarely articulate their aims explicitly, so this book offers examples that guide thinking and action. Finally, this book asks, “Which rate is 'right'; what is the performance target?” The answer entails identifying the lowest resource use rate associated with desirable outcomes. This requires data describing efficient and predictably performing provision of current evidence-based care, along with relationships to a variety of outcomes. Provider conceptualization of healthcare quality also is often vague. The challenge lies in defining this notion operationally. This book does precisely that and gives readers tools to think critically about process, outcome, and quality measures, via some understanding of systems, risk-adjustment modelling, and discriminating signal from noise in process data. |
| benchmarking questions to ask: Benchmarking for Nonprofits Jason Saul, 2004 The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking--and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a success equation that helps you measure your organization's performance, how to make sure to measure what matters, how to choose your benchmarking partners--and what you can learn from the wrong partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today's market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It's something you can't afford not to do--especially since you can do it for free! |
| benchmarking questions to ask: Performance Evaluation and Benchmarking Raghunath Nambiar, Meikel Poess, 2023-03-27 This book constitutes the refereed post-conference proceedings the 14th TPC Technology Conference on Performance Evaluation and Benchmarking, TPCTC 2022, which was held in Sydney, NSW, Australia, on September 5, 2022. The 5 revised full papers presented were carefully selected from 12 submissions. The conference focuses on Pick and Mix Isolation Levels; Benchmarking considerations for Trustworthy and Responsible AI (Panel); Preliminary Scaling Characterization with TPCx-AI and New Initiatives. |
| benchmarking questions to ask: Who We Could Be at Work Margaret Lulic, 2012-08-21 First published in 1996. This empowering business book addresses personal and organizational transformation. It provides practical insights and real models of change. Margaret Lulic creates a vision for change by showing how every individual, company and action are inter-connected. |
| benchmarking questions to ask: Handbook on Measurement, Assessment, and Evaluation in Higher Education Charles Secolsky, D. Brian Denison, 2017-07-31 In this valuable resource, well-known scholars present a detailed understanding of contemporary theories and practices in the fields of measurement, assessment, and evaluation, with guidance on how to apply these ideas for the benefit of students and institutions. Bringing together terminology, analytical perspectives, and methodological advances, this second edition facilitates informed decision-making while connecting the latest thinking in these methodological areas with actual practice in higher education. This research handbook provides higher education administrators, student affairs personnel, institutional researchers, and faculty with an integrated volume of theory, method, and application. |
| benchmarking questions to ask: Maximizing Value Propositions to Increase Project Success Rates H. James Harrington, Brett Trusko, 2017-08-21 Blueprint 4 continues the theme of Blueprint 2 in looking at the opportunities for using market forces for environmental ends. It assesses a range of possible imaginative 'global bargains', which give all parties a self-interested incentive to improve the global environment. The book begins by reviewing the principle global issues to be addressed, and then explains the mechanisms of resource degradation: how economic systems fail, the operation of trade on the environment and the effects of population growth and consumption patterns. It then shows how environmental value can be captured, and the basis, means and institutions for doing so. |
| benchmarking questions to ask: Brink's Modern Internal Auditing Robert R. Moeller, 2015-12-08 The complete guide to internal auditing for the modern world Brink's Modern Internal Auditing: A Common Body of Knowledge, Eighth Edition covers the fundamental information that you need to make your role as internal auditor effective, efficient, and accurate. Originally written by one of the founders of internal auditing, Vic Brink and now fully updated and revised by internal controls and IT specialist, Robert Moeller, this new edition reflects the latest industry changes and legal revisions. This comprehensive resource has long been—and will continue to be—a critical reference for both new and seasoned internal auditors alike. Through the information provided in this inclusive text, you explore how to maximize your impact on your company by creating higher standards of professional conduct and greater protection against inefficiency, misconduct, illegal activity, and fraud. A key feature of this book is a detailed description of an internal audit Common Body of Knowledge (CBOK), key governance; risk and compliance topics that all internal auditors need to know and understand. There are informative discussions on how to plan and perform internal audits including the information technology (IT) security and control issues that impact all enterprises today. Modern internal auditing is presented as a standard-setting branch of business that elevates professional conduct and protects entities against fraud, misconduct, illegal activity, inefficiency, and other issues that could detract from success. Contribute to your company's productivity and responsible resource allocation through targeted auditing practices Ensure that internal control procedures are in place, are working, and are leveraged as needed to support your company's performance Access fully-updated information regarding the latest changes in the internal audit industry Rely upon a trusted reference for insight into key topics regarding the internal audit field Brink's Modern Internal Auditing: A Common Body of Knowledge, Eighth Editionpresents the comprehensive collection of information that internal auditors rely on to remain effective in their role. |
| benchmarking questions to ask: Handbook of Home Health Care Administration Harris, 2015-10 Professional reference for Nurses on Home Health Care |
| benchmarking questions to ask: Handbook of Home Health Care Administration Marilyn D. Harris, 2015-09-22 Handbook of Home Health Care Administration, Sixth Edition is a comprehensive text that reflects the current state of home health care administration. With contributions from leading experts in the field, it addresses key aspects of home health care, including finance, human resource development, legal and ethical issues, management information systems, marketing, quality management, research, and current technology for patient care. |
| benchmarking questions to ask: Learning from Design Madelon Evers, 2004 |
| benchmarking questions to ask: Implementing Best Practices in Human Resources Management Hugh Secord, 2003 |
| benchmarking questions to ask: The CIO Playbook Nicholas R. Colisto, 2012-06-29 As our economy shifts from recession to recovery, our current economic climate is ripe for transformation. CIOs are in a unique position to leverage technology in order to drive innovation and boost business growth. The CIO Playbook is the handy desk reference for CIOs, CEOs, CFOs, and up and coming leaders, revealing a dynamic seven-step framework (Partner – Organize – Innovate – Deliver – Support – Protect – Grow) that will guide you in making essential changes to your organization. The proven strategies, tools, and techniques in The CIO Playbook make it the ultimate how-to resource for creating a high-performance IT organization that delivers value-added products and services to employees, customers, and shareholders. Author Nicholas Colisto provides solutions to the issues that concern business leaders and IT practitioners, including: How to truly partner with business peers Delivering high-quality products and services that are embraced by your user community How to ensure your team is focused on the right innovations Measuring performance and running your department like a business Ways to attract, motivate, and retain a talented team working toward a common vision Managing risks to operate effectively and protect corporate reputation Featuring online templates for each of the seven steps described in the book, The CIO Playbook can help you transform your IT department from a mere order taker to a high-performance organization that delivers extraordinary business outcomes, despite this era of turbulent economic challenges. |
Benchmarking - Wikipedia
Benchmarking is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Dimensions typically measured are …
What Is Benchmarking? Types, Benefits, and Practical Use Cases
Jun 5, 2025 · Benchmarking is the process of comparing your company’s performance against companies that operate in the same niche, are of similar size, and have a similar target …
Benchmarking: Meaning, Steps and Types - GeeksforGeeks
May 7, 2024 · What is Benchmarking? Benchmarking is a strategic management approach that organisations use to gain a competitive edge by comparing their practices, processes, and …
What is Benchmarking? Technical & Competitive Benchmarking Process - ASQ
Benchmarking is defined as the process of measuring products, services, and processes against those of organizations known to be leaders in one or more aspects of their operations.
What Is Benchmarking? Definition, Examples and Meaning - Oberlo
Benchmarking is a systematic process where a business measures its success against competitors to discover how to improve performance. The goal is to identify gaps, learn from …
What Is Benchmarking? (With Purposes, 8 Types and Example)
Jun 6, 2025 · Benchmarking is an important business strategy that involves measuring an organization's operations and output to identify areas for improvement. Using benchmarks in …
Essential Guide to Benchmarking: Types, Benefits, and Best Practices
Jun 5, 2025 · Benchmarking is a systematic process of measuring and comparing an organization’s performance, processes, and practices against those of other organizations, …
What Is Benchmarking? Uses and Benefits in Business - Business News Daily
Oct 30, 2023 · Benchmarking in business means measuring your company’s quality, performance and growth by analyzing the processes and procedures of others.
Benchmarking Approaches and Best Practices - SM Insight
Apr 4, 2025 · Benchmarking is a strategy tool used to compare the performance of business processes and products with the best performances of other companies inside and outside the …
The power of benchmarking | CQI | IRCA - quality.org
May 27, 2025 · Benchmarking is a structured method of comparing the processes or products of one company, group or team against those of another. It is widely used to identify potential …
Benchmarking - Wikipedia
Benchmarking is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Dimensions typically measured are …
What Is Benchmarking? Types, Benefits, and Practical Use …
Jun 5, 2025 · Benchmarking is the process of comparing your company’s performance against companies that operate in the same niche, are of similar size, and have a similar target …
Benchmarking: Meaning, Steps and Types - GeeksforGeeks
May 7, 2024 · What is Benchmarking? Benchmarking is a strategic management approach that organisations use to gain a competitive edge by comparing their practices, processes, and …
What is Benchmarking? Technical & Competitive Benchmarking Process - ASQ
Benchmarking is defined as the process of measuring products, services, and processes against those of organizations known to be leaders in one or more aspects of their operations.
What Is Benchmarking? Definition, Examples and Meaning - Oberlo
Benchmarking is a systematic process where a business measures its success against competitors to discover how to improve performance. The goal is to identify gaps, learn from …
What Is Benchmarking? (With Purposes, 8 Types and Example)
Jun 6, 2025 · Benchmarking is an important business strategy that involves measuring an organization's operations and output to identify areas for improvement. Using benchmarks in …
Essential Guide to Benchmarking: Types, Benefits, and Best …
Jun 5, 2025 · Benchmarking is a systematic process of measuring and comparing an organization’s performance, processes, and practices against those of other organizations, …
What Is Benchmarking? Uses and Benefits in Business - Business News Daily
Oct 30, 2023 · Benchmarking in business means measuring your company’s quality, performance and growth by analyzing the processes and procedures of others.
Benchmarking Approaches and Best Practices - SM Insight
Apr 4, 2025 · Benchmarking is a strategy tool used to compare the performance of business processes and products with the best performances of other companies inside and outside the …
The power of benchmarking | CQI | IRCA - quality.org
May 27, 2025 · Benchmarking is a structured method of comparing the processes or products of one company, group or team against those of another. It is widely used to identify potential …
