Advertisement
benefits of business administration: Introduction to Business Lawrence J. Gitman, Carl McDaniel, Amit Shah, Monique Reece, Linda Koffel, Bethann Talsma, James C. Hyatt, 2024-09-16 Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License. |
benefits of business administration: Business Administration Mansoor Muallim, 101-01-01 Chapter 1: Introduction to Business Administration Jammy: Hello, Canny! I'm thrilled to embark on this journey with you to explore the fascinating world of Business Administration. Are you ready to dive in? Canny: Absolutely, Jammy! I've always been curious about the inner workings of businesses and how they're managed. I can't wait to learn more about it! Jammy: Fantastic! Business Administration is the backbone of any organization, encompassing the processes, principles, and strategies used to run a successful enterprise. Let's start with the basics. Simply put, Business Administration refers to the management and coordination of all activities within a company to achieve its goals and objectives. Canny: So, it's like the behind-the-scenes magic that keeps everything running smoothly? Jammy: Exactly! Business Administration involves decision-making, planning, organizing, leading, and controlling various resources, such as people, finances, and technology, to ensure the organization operates efficiently and effectively. Canny: That sounds comprehensive! But where did the concept of Business Administration originate? Jammy: The roots of Business Administration can be traced back to ancient civilizations like the Sumerians and Babylonians, who used rudimentary management techniques in their trade and commerce. However, it wasn't until the 19th century that it started to take shape as a formal discipline during the Industrial Revolution. Canny: Interesting! So, what are the key critical functions of Business Administration? Jammy: Great question! Business Administration involves five essential functions: Planning: This involves setting goals, defining strategies, and outlining the steps needed to achieve those objectives. It's like creating a roadmap for the company's future. Organizing: This function is about structuring the organization, determining roles and responsibilities, and ensuring that resources are allocated efficiently. Leading: Leadership plays a crucial role in motivating employees, guiding them toward common goals, and fostering a positive work culture. Controlling: Monitoring and evaluating performance against set targets and making adjustments when necessary to keep everything on track. Decision-Making: Sound decision-making is vital for handling challenges and making choices that align with the company's vision. Canny: I see how these functions work together to keep things in balance. But is Business Administration limited to just for-profit organizations? Jammy: Not at all! While it is commonly associated with for-profit companies, Business Administration principles are also applied in non-profit organizations, government agencies, educational institutions, and even healthcare facilities. Canny: That's fascinating! So, who typically handles the responsibilities of Business Administration in an organization? Jammy: Business Administration is usually overseen by managers and executives at different levels. They are responsible for ensuring that all aspects of the business run efficiently and cohesively. These can be general managers, department heads, or executives, depending on the organizational structure. Canny: It sounds like a challenging yet rewarding field to work in. Are there any specific skills or qualities one needs to excel in Business Administration? Jammy: Absolutely! Effective communication, problem-solving abilities, leadership skills, analytical thinking, and a good understanding of finance and economics are some of the key qualities that can help someone succeed in this field. Canny: I'll keep those in mind as I explore further. Is there anything else we should know about Business Administration before we move on? Jammy: One important thing to remember is that Business Administration is a dynamic field. It continuously evolves to adapt to changing markets, technology, and consumer demands. As we progress through the book, we'll delve deeper into various aspects of Business Administration, from the fundamental concepts to the advanced strategies employed by successful organizations. Canny: That sounds like an exciting journey ahead, Jammy! I can't wait to learn more and gain valuable insights. Jammy: I'm thrilled that you're eager to learn, Canny! Together, we'll explore the intricacies of Business Administration and provide our enthusiastic audience with a comprehensive understanding of this dynamic discipline. |
benefits of business administration: Global Perspectives on Green Business Administration and Sustainable Supply Chain Management Khan, Syed Abdul Rehman, 2019-12-15 Heavy industrialization in the past few decades has caused several global environmental issues including poor air quality, climate change, and outdoor air pollution-related diseases. As such, consumer pressure coupled with strict governmental policies have influenced firms to adopt and implement green practices in their supply chain and business operations in order to improve socio-environmental sustainability. Global Perspectives on Green Business Administration and Sustainable Supply Chain Management is an essential reference book that discusses innovative green practices including recycling, remanufacturing, reduction in waste and adoption of renewable energy in manufacturing. It also examines environmentally friendly policies that have been adopted by many European and Western countries. Featuring coverage on a broad range of topics such as energy analysis, environmental protections, and logistics development, this book is ideally designed for managers, operations managers, executives, manufacturers, environmentalists, researchers, industry practitioners, academicians, and students. |
benefits of business administration: Business Administration Scale for Family Child Care (BAS) Teri N. Talan, Paula Jorde Bloom, 2018-05-18 The Business Administration Scale for Family Child Care (BAS) is the first valid and reliable tool for measuring and improving the overall quality of business and professional practices in family child care settings. It is applicable for multiple uses, including program self-improvement, technical assistance and monitoring, training, research and evaluation, and public awareness. It is currently embedded in many state quality rating and improvement systems (QRIS) across the nation. Using a 7-point rating scale (inadequate to excellent), this easy-to-use instrument assesses 10 items: Qualifications and Professional Development Income and Benefits Work Environment Fiscal Management Recordkeeping Provider-Family Communication Family Support and Engagement Marketing and Community Relations Provider as Employer The second edition of the BAS includes refinements to support the reliable use of the instrument and to reflect current best practices in administering a family child care program: The Notes for the BAS items are expanded to increase understanding and facilitate greater consistency in both interpretation and scoring. There is greater emphasis on practices that promote family and community engagement. New national norms for the BAS are reported based on data collected between 2009 and 2017 from 439 home-based programs in 22 states. Use the BAS second edition with the Family Child Care Environment Rating Scale (FCCERS-3 or FCCERS-R) for a comprehensive picture of your family child care learning environment and the business and professional practices that support the program. |
benefits of business administration: Business Administration Kwame Adom, Robert Ebo Hinson, Enoch Opare Mintah, Theresa Obuobisa-Darko, 2023-11-29 The progress of several businesses was severely challenged through the advent of the COVID-19 pandemic, with several businesses collapsing globally. Apart from the pandemic, the business posture and dynamics of yesteryear has significantly changed, as the way business is conducted today, especially in this era of Industry 4.0 and the proliferation of technology-assisted processes, have created a new environment for doing business. Comparatively, yesterday’s businesses seemed to have been in the dark, keeping itself within limited geographical locations, contacts, and markets. However, business today, with the technological boom, has created a global village with the advent of the World Wide Web and social media which is redefining the way business is conducted especially in product and service development, marketing and publicity, customer attraction and retention, scouting and recruitment, and so on. This book responds to contemporary calls for new ways of managing businesses with practitioner-oriented discourses on topical issues like business environments and how modern businesses can thrive in the same. It discusses in some detail the general composition of business environments, specific factors that influence the operations and decisions of a business within its environment, the level of control businesses have over the factors that operate within the business environment, and the need for businesses to be proactive and to strategise in order to take advantage of the opportunities the business environment presents as while minimising the negative effects some factors also present. The book provides practical applications while not losing sight of the theoretical underpinnings. Case studies have been provided to elucidate the theories learnt and provide practical application to real-life situations. Written in easy non-technical language, the book also has practice questions at the end, making it an easy instructional manual for business owners worldwide. It is also a brilliant text for introductory students of business administration and management and covers important business areas like types of business ownership and how to start a business. |
benefits of business administration: How to Quit Your Day Job and Live Out Your Dreams Kenneth Atchity, 2012-07 Learn to let go and achieve the life you ve always dreamed... |
benefits of business administration: (Re)Defining the Goal Kevin J. Fleming, Ph.d., Ph D Kevin J Fleming, 2016-07-02 How is it possible that both university graduates and unfilled job openings are both at record-breaking highs? Our world has changed. New and emerging occupations in every industry now require a combination of academic knowledge and technical ability. With rising education costs, mounting student debt, fierce competition for jobs, and the oversaturation of some academic majors in the workforce, we need to once again guide students towards personality-aligned careers and not just into college. Extensively researched, (Re)Defining the Goal deconstructs the prevalent one-size-fits-all education agenda. The author provides a fresh perspective, replicable strategies, and outlines six proven steps to help students secure a competitive advantage in the new economy. Gain a new paradigm and the right resources to help students avoid the pitfalls of unemployment, or underemployment, after graduation. |
benefits of business administration: Business Administration Arlene Douglas, 2012-04-27 Updated edition of this popular and well-esatblished business textbook, written in an easy to understand style and incorporating recent changes in business methods and administration. Covered in this new edition: Insolvency, NAMA, Public Service Reform and the Croke Park Agreement Modern organisational systems and procedures, and organisational diversification for the changing global economic environment The increasing importance of the role of quality systems and quality accreditation The global recession and its impact on Irish banking and business How to assess insurance requirements in the current economic environment Updated Irish employment legislation Employee procedures to include induction, health and safety at work, risk assessments and safe work methods Examples and benefits of administrative hardware and software packages The administrative functions that support effectiveimplementation of OMS (Organisational Management Systems) The latest trends in retailing in Ireland. Sample questionnaires are provided for assignments on'The Organisation' and include essential SWOT and PEST analysis to help with student research. Each chapter contains practice questions, sample assignment briefs for lecturers and students, and previousstudent projects for reference purposes. SUITABLE FOR: FETAC levels 5 and 6 modules in: Business Administration Business Management Enterprise HRM and Retail Administration Business Studies Business Administration Retail Studies Marketing Information Processing. HETAC Business, Management, HRM and Office Information Courses, IATI, AAT, ICM, CIPD. |
benefits of business administration: Oversight of Small Business Administration's SBIC Programs United States. Congress. Senate. Committee on Small Business, 1983 |
benefits of business administration: The Startup Owner's Manual Steve Blank, Bob Dorf, 2020-03-17 More than 100,000 entrepreneurs rely on this book. The National Science Foundation pays hundreds of startup teams each year to follow the process outlined in the book, and it's taught at Stanford, Berkeley, Columbia and more than 100 other leading universities worldwide. Why? The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work. This method was created by renowned Silicon Valley startup expert Steve Blank, co-creator with Eric Ries of the Lean Startup movement and tested and refined by him for more than a decade. This 608-page how-to guide includes over 100 charts, graphs, and diagrams, plus 77 valuable checklists that guide you as you drive your company toward profitability. It will help you: Avoid the 9 deadly sins that destroy startups' chances for success Use the Customer Development method to bring your business idea to life Incorporate the Business Model Canvas as the organizing principle for startup hypotheses Identify your customers and determine how to get, keep and grow customers profitably Compute how you'll drive your startup to repeatable, scalable profits. The Startup Owners Manual was originally published by K&S Ranch Publishing Inc. and is now available from Wiley. The cover, design, and content are the same as the prior release and should not be considered a new or updated product. |
benefits of business administration: Skills of an Effective Administrator Robert L. Katz, 2009-05-07 While there is a widespread belief that some people are born to lead, the existence of an 'ideal manager' is almost entirely a myth. Basic skills - the ones that most employees can learn - are often more important than personality traits. In Skills of an Effective Administrator, Robert L. Katz identifies the three fundamental abilities companies should seek to develop in their managers. Find out for yourself how these vital skills can be put to work today. Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world. |
benefits of business administration: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
benefits of business administration: Small Business Management in the 21st Century David T. Cadden, Sandra L. Leuder, Flat World Knowledge (Firm), Saylor Foundation, 201? |
benefits of business administration: Small Business Administration United States. Congress. Senate. Committee on Small Business, 1973 |
benefits of business administration: Review of Small Business Administration's Programs and Policies -- 1971, Hearings Before ... 92-1 on ... October 5, 6, 7, and 20, 1971 United States. Congress. Senate. Select Committee on Small Business, 1971 |
benefits of business administration: Organization and Operation of the Small Business Administration (1970). United States. Congress. House. Select Committee on Small Business, 1970 |
benefits of business administration: Business Administration Peter Thuis, Rienk Stuive, 2019-11-28 Business Administration offers an integrated, practical approach to all key aspects of business administration and to how business processes are managed. The authors highlight the function and relevance of business management in day-to-day business operations. Business Administration offers a single frame of reference for all chapters: Management success stories Management blunders Socially responsible business practice Key performance indicators Historical trends in business administration This book is an indispensable tool in all degree programmes in which business administration is a key component, including Business, Economics and Law, as well as other economics and business programmes. A companion website featuring extra materials for lecturers and students is available at: http://www.mathematicsforfinanceandeconomics.noordhoff.nl |
benefits of business administration: Nomination of Susan Engeleiter to be Administrator of the Small Business Administration United States. Congress. Senate. Committee on Small Business, 1989 |
benefits of business administration: Small Business Management Series United States. Small Business Administration, 1952 |
benefits of business administration: Sustainable Entrepreneurship Christina Weidinger, Franz Fischler, René Schmidpeter, 2013-08-13 Sustainable Entrepreneurship stands for a business driven concept of sustainability which focusses on increasing both social as well as business value - so called Shared Value. This book shows why and how this unique concept has the potential to become the most recognised strategic management approach in our times. It aims to point out the opportunities that arise from putting sustainable entrepreneurship into practice. At the same time, this book is a wake-up call for all those companies and decision makers who underestimated Sustainable Entrepreneurship before or who are simply not aware of its greater dimension. Well structured chapters from different academic and business perspectives clearly outline how Sustainable Entrepreneurship contributes to solving the world's most challenging problems, such as Climate Change, Finance Crisis and Political Uncertainty, as well as to ensuring business success. The book provides a framework of orientation where the journey might go: What can a successful concept of SE look like? What are the key drivers for its realisation? What is the role of business in shaping the future of our society? The book also presents best practices and provides unique learnings as well as business insights from the international Sustainable Entrepreneurship Award (www.se-award.org). The Sustainable Entrepreneurship Award (short SEA) is an award for companies today who are thinking about tomorrow by making sustainable business practices an integral part of their corporate culture. Companies that receive the SEA are being recognised for the vision they have shown in combining economic and sustainable responsibility. |
benefits of business administration: The State of Small Business , 1985 |
benefits of business administration: Managerial Communication Geraldine E. Hynes, Jennifer R. Veltsos, 2018-01-20 A Practical, Strategic Approach to Managerial Communication Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, solid research base, and focus on managerial competencies, this text continues to be the market leader in the field. In the Seventh Edition, author Geraldine E. Hynes and new co-author Jennifer R. Veltsos preserve the book’s strategic perspective and include new updates to reflect the modern workplace. The new edition adds a chapter on visual communication that explains how to design documents, memorable presentations, and impactful graphics. New coverage of virtual teams, virtual presentations, and online communication help students avoid common pitfalls when using technology. This is probably the best book on Managerial Communication in the market. –Astrid Sheil, California State University San Bernardino |
benefits of business administration: Small Business Administration's Computer Systems United States. Congress. House. Committee on Small Business. Subcommittee on General Oversight and the Economy, 1985 |
benefits of business administration: Oversight on the Small Business Administration's Small Business Development Center Program United States. Congress. Senate. Committee on Small Business, 1987 |
benefits of business administration: Evaluation of the Administration's 1978 Small Business Tax Proposals and Other Alternatives United States. Congress. Senate. Select Committee on Small Business, 1978 |
benefits of business administration: Organization and Operation of the Small Business Administration (1970), Hearings Before the ... , 91-2, H. Res. 66 ... , July 20, 21, and 22, 1970 United States. Congress. House. Select Committee on Small Business, 1979 |
benefits of business administration: Small Business Tax Needs United States. Congress. Senate. Select Committee on Small Business, 1975 |
benefits of business administration: Oversight Hearing of the Small Business Administration's Microloan Demonstration Program United States. Congress. Senate. Committee on Small Business, 1993 |
benefits of business administration: Principles of Management David S. Bright, Anastasia H. Cortes, Eva Hartmann, 2023-05-16 Black & white print. Principles of Management is designed to meet the scope and sequence requirements of the introductory course on management. This is a traditional approach to management using the leading, planning, organizing, and controlling approach. Management is a broad business discipline, and the Principles of Management course covers many management areas such as human resource management and strategic management, as well as behavioral areas such as motivation. No one individual can be an expert in all areas of management, so an additional benefit of this text is that specialists in a variety of areas have authored individual chapters. |
benefits of business administration: Hearings, Reports and Prints of the Senate Select Committee on Small Business United States. Congress. Senate. Select Committee on Small Business, 1976 |
benefits of business administration: School Business Administration John R. Ray, I. Carl Candoli, Walter G. Hack, 2005 School Business Administration, Eighth Edition helps readers develop a rationale for how school business administration functions and understand that role in current practice. This text maintains that the purpose of school business administration is to contribute to instructional effectiveness by helping key decision makers use financial resources wisely in support of educational goals. It views school business administration as a collaborative enterprise and takes a positive, proactive approach to the contemporary problems and issues facing education today. Hallmark Features Includes analysis of problems and issues that require leadership from school business administrators and also depicts the social, economic, and political context in which administrators work. Facilitates understanding of key concepts through a developmental sequence of chapters and places the role of the school business office in its proper perspective as a support activity. Uses site-based management to illustrate principal and teacher involvement in school business administration. Presents chapters on management and information systems and a unique chapter on cash management with ways to enhance investment potential. Describes sources of revenue and fiscal decisions and how these impact school business administration in this new environment. Provides a unique focus on student achievement as the main goal that should be served by all divisions of the school organization. Shows how school organizations can receive morebang for the buck by providing guidelines and good business practices. Explains the integral importance of how SBA concepts relate to the superintendence team. Visit our Educational Leadership Supersite at www.ablongman.com/edleadership for additional leadership resources! |
benefits of business administration: Business Administration: Business organization and management, by M.H. Robinson and others Walter Dwight Moody, 1911 |
benefits of business administration: International Operations Management Alberto F. De Toni, 2016-04-22 International Operations Management: Lessons in Global Business uses a fascinating selection of case studies researched during the 'International Operations Management Project', sponsored by the European Commission, to produce a valuable view of businesses in Western and Eastern traditions. Ranging from China Post and Flextronics International (Singapore) to Electrolux, Ford, and GlaxoSmithKline, the studies link conceptual and practical approaches in five areas: international operations management strategy, sourcing and manufacturing, new product development, logistics, and networked organisations. Throughout, the authors compare the Western and Eastern approaches to business, and introduce theory to clarify the comparison and the real consequences of internationalisation. With its balance of theoretical and applied content, this volume, created from an exciting collaboration between universities and schools of management in Europe and China, serves as both a primary and supplementary source for higher level students and educators, and as a worthwhile read for interested practitioners. |
benefits of business administration: Bureaucracy and Administration Ali Farazmand, 2009-06-23 Bureaucracy is an age-old form of government that has survived since ancient times; it has provided order and persisted with durability, dependability, and stability. The popularity of the first edition of this book, entitled Handbook of Bureaucracy, is testimony to the endurance of bureaucratic institutions. Reflecting the accelerated globalizatio |
benefits of business administration: Success and Pitfalls of Information Technology Management Mehdi Khosrowpour, 1999-01-01 Some of the most powerful tools in the hands of educators, researchers and managers are documented cases based on real-life experiences of others. This is particularly true for IT implementation and implications. Success and Pitfalls of Information Technology Management is a collection of actual, real-life cases dealing with a variety of issues in the overall utilization of IT in organizations. |
benefits of business administration: Monthly Catalog of United States Government Publications , 1994 |
benefits of business administration: Managing Change in Organizations Project Management Institute, 2013-08-01 Managing Change in Organizations: A Practice Guide is unique in that it integrates two traditionally disparate world views on managing change: organizational development/human resources and portfolio/program/project management. By bringing these together, professionals from both worlds can use project management approaches to effectively create and manage change. This practice guide begins by providing the reader with a framework for creating organizational agility and judging change readiness. |
benefits of business administration: Review of Small Business Administration Financial Assistance Programs, a Report of the Small Business Administration to the Subcommittee on Financing and Investment of ... , Aug. 25, 1967 United States. Congress. Senate. Select Committee on Small Business, 1967 |
benefits of business administration: Credit Needs of Small Business United States. Congress. Senate. Committee on Banking and Currency, 1957 Considers legislation to establish SBA as a permanent agency; to provide for formation of private and Federal Reserve System national investment companies to aid small businesses; to authorize SBA loans to nonprofit organizations; to assist state small business programs; and to authorize S. |
benefits of business administration: Proceedings of the ... Conference for Good City Government and of the ... Annual Meeting of the National Municipal League Held ... National Municipal League, 1902 |
Social Security Retirement Insurance Benefits
This Social Security benefit is for eligible individuals who have earned enough Social Security credits and are at least age 62. Determine your eligibility for this benefit
State Crime Victims Compensation - Benefits.gov
The .gov means it's official Federal government websites always use a .gov or .mil domain. Before sharing sensitive information online, make sure you’re on a .gov or .mil site by …
Bienvenidos a Benefits.gov | Benefits.Gov
Este sitio también está protegido por un certificado SSL (Secure Sockets Layer) que ha sido firmado por el gobierno de EE.UU. El https: // significa que todos los datos transmitidos están …
Programa Especial de Leche de North Carolina | Benefits.gov
Este sitio también está protegido por un certificado SSL (Secure Sockets Layer) que ha sido firmado por el gobierno de EE.UU. El https: // significa que todos los datos transmitidos están …
Welcome to Benefits.gov | Benefits.Gov
The Benefit Finder questionnaire can help you find benefits you may be eligible to receive and direct you to the agency to apply. Start Benefit Finder
Programa de Ayuda Individual y Familiar (IHP) - Benefits.gov
Este sitio también está protegido por un certificado SSL (Secure Sockets Layer) que ha sido firmado por el gobierno de EE.UU. El https: // significa que todos los datos transmitidos están …
Guía a Benefits.gov para Seniors
Benefits.gov ofrece varias formas de buscar beneficios. Haga clic en la pestaña “Beneficios” y busque por categoría, estado o agencia federal para encontrar rápidamente los beneficios del …
Social Security Disabled Surviving Divorced Spouse Benefits
Social Security's Disabled Surviving Divorced Spouse's Benefits are federally funded and administered by the U.S. Social Security Administration (SSA). These benefits are paid to the …
Guía a Benefits.gov para las Familias
Benefits.gov puede ayudarle a saber cuáles beneficios usted pudiera recibir en caso de ser elegible y cómo solicitarlos. ¿Cómo puede ayudarle Benefits.gov? Usted trabaja duro y aun …
Celebrating Our Armed Forces - Benefits.gov
The Benefit Finder is a free, easy-to-use, confidential screening tool that helps determine eligibility for over 1,000 benefits. After completing the Benefit Finder questionnaire, you will be provided …
Social Security Retirement Insurance Benefits
This Social Security benefit is for eligible individuals who have earned enough Social Security credits and are at least age 62. Determine your eligibility for this benefit
State Crime Victims Compensation - Benefits.gov
The .gov means it's official Federal government websites always use a .gov or .mil domain. Before sharing sensitive information online, make sure you’re on a …
Bienvenidos a Benefits.gov | Benefits.Gov
Este sitio también está protegido por un certificado SSL (Secure Sockets Layer) que ha sido firmado por el gobierno de EE.UU. El https: // significa que todos los datos …
Programa Especial de Leche de North Carolina | Benefits.gov
Este sitio también está protegido por un certificado SSL (Secure Sockets Layer) que ha sido firmado por el gobierno de EE.UU. El https: // significa que todos los datos …
Welcome to Benefits.gov | Benefits.Gov
The Benefit Finder questionnaire can help you find benefits you may be eligible to receive and direct you to the agency to …