Benefits Of Jira Service Management

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  benefits of jira service management: JIRA Strategy Admin Workbook Rachel Wright, 2020-01-24 Transform your application from a foggy, contaminated, and overgrown swamp to an organized, tidy, and trimmed garden.Key Features* Establish and streamline vital processes with more than a hundred recommendations* Apply best practices and guidelines for each administrative area* Use real-world examples to learn how to avoid common pitfallsBook DescriptionThe application development process can easily get out of hand if you do not track and control it at all times. You need a robust project management tool that tracks the issues and bugs in your project and ensures its smooth completion.The JIRA Strategy Admin Workbook begins by discussing how to set up a new application and audit and improve its functionality. As you progress through the chapters, you'll learn how to upgrade and maintain an application once it is properly set up. You'll learn to create workflows that can track how your application functions, and improve it by analyzing the behavior of the workflow. You'll also learn how to use addons, plugins, and other tools that extend your application.By the end of the book, you'll gain insight into your application and discover alternative strategies to perform your administrative tasks better.What you will learn* Master all the processes for a well-planned implementation* Discover simple ways to streamline administration* Explore how to audit and clean up the application* Discover ways to maintain and extend JIRA* Learn how to create repeatable procedures* Discover ways to stay out of the 'JIRA swamp'Who This Book Is ForThis book is ideal for administrators, project managers, analysts, and organizations that want to get started with JIRA. If you have been using JIRA for a while, this book will show you simple ways to streamline your application and make daily work more manageable. To get the most out of this book, you should have an end user's understanding of JIRA functions.
  benefits of jira service management: Jira Quick Start Guide Ravi Sagar, 2019-01-24 Leverage Jira's powerful task management and workflow features to better manage your business processes Key FeaturesThe book covers all major applications of Jira, which are Jira Software, Jira Core, Jira Service Desk.Configure project workflows and the fields that will be used in the project with the help of Jira's featuresCreate tickets for issues and manage your projects using the Jira softwareBook Description Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators. What you will learnImplement Jira as a project administrator or project managerGet familiar with various functionalities of JiraConfigure projects and boards in your organisation's Jira instanceUnderstand how and when to use components and versions in your projectsManage project configurations and Jira schemesLearn the best practices to manage your Jira instanceWho this book is for This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to use Jira for project management.
  benefits of jira service management: Practical JIRA Administration Matthew Doar, 2011-05-26 If you're familiar with JIRA for issue tracking, bug tracking, and other uses, you know it can sometimes be tricky to set up and manage. In this concise book, software toolsmith Matt Doar clarifies some of the more confusing aspects by answering difficult and frequently asked questions about JIRA administration. Practical JIRA Administration shows you how JIRA is intended to be used, making it an ideal supplement to the extensive documentation already available. The book’s chapters are loosely connected, so you can go straight to the information that best serves your needs. Understand the difference between JIRA groups and JIRA project roles Discover what JIRA schemes do, and learn how to maintain them Use a consistent configuration approach to help you use JIRA as a platform Create a workflow from scratch Add, modify, and deactivate users Prepare for a JIRA upgrade, and troubleshoot if necessary Get remote access to JIRA via email, SQL, REST, and other methods
  benefits of jira service management: Mastering Customer Service: Strategies for Excellence Charles Nehme, Introduction Purpose of the Book In an era where customers have more choices than ever, exceptional customer service has become a key differentiator that sets successful businesses apart from the rest. The aim of this book is to provide you with a comprehensive guide to mastering customer service. Whether you're a seasoned professional, a new hire, or a business owner, this book will equip you with the knowledge and skills needed to deliver outstanding service and foster lasting customer relationships. Importance of Customer Service in Today's Market Customer service is no longer just a support function—it is a strategic element of business success. With the rise of social media and online reviews, a single customer interaction can influence thousands of potential customers. Great customer service can turn a one-time buyer into a loyal advocate, while poor service can drive customers away and damage your brand's reputation. This book explores why customer service matters more than ever and how it can impact your bottom line. Overview of What the Reader Will Learn This book is divided into six parts, each designed to cover a different aspect of customer service: Foundations of Customer Service: Understand the core principles and importance of customer service, including the customer journey and expectations. Building a Customer-Centric Culture: Learn how to create an organizational culture that prioritizes customer satisfaction through leadership, employee engagement, and a positive workplace environment. Essential Customer Service Skills: Develop key skills such as effective communication, problem-solving, conflict resolution, and time management. Tools and Techniques: Discover the tools and techniques that can enhance your customer service, including feedback mechanisms, technology, and performance measurement. Advanced Strategies: Explore advanced strategies like personalization, customer loyalty programs, and crisis management to elevate your customer service efforts. Industry-Specific Customer Service: Gain insights into best practices tailored to specific industries such as retail, hospitality, and B2B services. The Evolution of Customer Service Customer service has evolved significantly over the years. From the early days of face-to-face interactions and telephone support to the modern era of digital communication and AI-driven solutions, the way businesses interact with customers has transformed. This section will provide a historical perspective on the evolution of customer service, highlighting key milestones and the changing expectations of customers. By understanding the past, we can better appreciate the present and anticipate the future trends in customer service. This book will not only provide you with practical tips and strategies but also encourage you to think critically about how you can innovate and adapt to meet the ever-evolving needs of your customers. Welcome to Mastering Customer Service: Strategies for Excellence. Let's embark on this journey together to create exceptional customer experiences and drive your business to new heights.
  benefits of jira service management: Project Management in Health and Community Services Zhanming Liang, Valerie Thiessen, Judith Dwyer, 2025-01-20 The new edition of this best-selling text presents the tools and techniques for effectively managing every kind of development and change in health and community services, while also balancing the needs of a range of stakeholders. It offers practical, problem-solving strategies based on real-life scenarios. A core competency for health and community service practitioners internationally, project management is a key challenge for both new and existing staff. This practitioner’s guide uses project stories and examples to illustrate the core challenges that practitioners may face, including managing the project life cycle, project planning, execution and evaluation, risk management, handling change and building effective teams. Alongside new interviews with staff working across a range of sectors, this edition includes new content on career development and pathways as well as the growing integration of project methods into general management, and the impact of broader changes like digital innovation and transformation. Written by highly experienced authors, and underpinned by the latest research, this enlightening and practical guide is an essential resource for anyone studying or working in health and community services.
  benefits of jira service management: Large-Scale Scrum Craig Larman, Bas Vodde, 2016-09-30 The Go-To Resource for Large-Scale Organizations to Be Agile Rather than asking, “How can we do agile at scale in our big complex organization?” a different and deeper question is, “How can we have the same simple structure that Scrum offers for the organization, and be agile at scale rather than do agile?” This profound insight is at the heart of LeSS (Large-Scale Scrum). In Large-Scale Scrum: More with LeSS, Craig Larman and Bas Vodde have distilled over a decade of experience in large-scale LeSS adoptions towards a simpler organization that delivers more flexibility with less complexity, more value with less waste, and more purpose with less prescription. Targeted to anyone involved in large-scale development, Large-Scale Scrum: More with LeSS, offers straight-to-the-point guides for how to be agile at scale, with LeSS. It will clearly guide you to Adopt LeSS Structure a large development organization for customer value Clarify the role of management and Scrum Master Define what your product is, and why Be a great Product Owner Work with multiple whole-product focused feature teams in one Sprint that produces a shippable product Coordinate and integrate between teams Work with multi-site teams
  benefits of jira service management: Team Topologies Matthew Skelton, Manuel Pais, 2019-09-17 Effective software teams are essential for any organization to deliver value continuously and sustainably. But how do you build the best team organization for your specific goals, culture, and needs? Team Topologies is a practical, step-by-step, adaptive model for organizational design and team interaction based on four fundamental team types and three team interaction patterns. It is a model that treats teams as the fundamental means of delivery, where team structures and communication pathways are able to evolve with technological and organizational maturity. In Team Topologies, IT consultants Matthew Skelton and Manuel Pais share secrets of successful team patterns and interactions to help readers choose and evolve the right team patterns for their organization, making sure to keep the software healthy and optimize value streams. Team Topologies is a major step forward in organizational design for software, presenting a well-defined way for teams to interact and interrelate that helps make the resulting software architecture clearer and more sustainable, turning inter-team problems into valuable signals for the self-steering organization.
  benefits of jira service management: Mastering Jira Ravi Sagar, 2015-05-22 If you are a JIRA administrator managing small-to-medium JIRA instances and want to learn how to manage enterprise-scale instances, then this book will help you expand your knowledge and equip you with advanced skills. Prior understanding of JIRA core concepts is required.
  benefits of jira service management: Automate Everyday Tasks in Jira Gareth Cantrell, 2021-01-22 Learn how to automate tasks and create rules in Jira with the help of different use cases Key FeaturesAutomate daily repetitive and tedious tasks without coding experienceDiscover how to automate processes in the Jira family including Jira software, Jira Service Desk, and Jira CoreExplore different use cases to understand automation features in JiraBook Description Atlassian Jira makes it easier to track the progress of your projects, but it can lead to repetitive and time-consuming tasks for teams. No-code automation will enable you to increase productivity by automating these tasks. Automate Everyday Tasks in Jira provides a hands-on approach to implementation and associated methodologies that will have you up and running and productive in no time. You will start by learning how automation in Jira works, along with discovering best practices for writing automation rules. Then you'll be introduced to the building blocks of automation, including triggers, conditions, and actions, before moving on to advanced rule-related techniques. After you've become familiar with the techniques, you'll find out how to integrate with external tools, such as GitHub, Slack, and Microsoft Teams, all without writing a single line of code. Toward the end, you'll also be able to employ advanced rules to create custom notifications and integrate with external systems. By the end of this Jira book, you'll have gained a thorough understanding of automation rules and learned how to use them to automate everyday tasks in Jira without using any code. What you will learnUnderstand the basic concepts of automation such as triggers, conditions, and actionsFind out how to use if–then scenarios and conditions to automate your processes with practical examplesUse smart values to achieve complex and more powerful automationImplement use cases in a practical way, including automation with Slack, Microsoft Teams, GitHub, and BitbucketDiscover best practices for writing and maintaining automation rulesExplore techniques for debugging rules and solving common issuesWho this book is for This book is for Jira administrators and project managers who want to learn about automation capabilities provided in Jira. Familiarity with Jira and working knowledge of workflows and project configurations is required.
  benefits of jira service management: Ultimate Agile Administration with Jira Yogita Chhaya, 2023-11-30 Empowering Administrators and Teams With Ultimate Solutions for Agile Project Success with Jira Software KEY FEATURES ● Step-by-step customization and administration of Jira with real-world examples and use cases. ● Explores the full potential of Jira Advanced Roadmap for strategic project planning and execution. ● Create projects in the Jira Cloud environment to cater to the demands of cloud-based project management. DESCRIPTION The “Ultimate Agile Administration with Jira” begins with an in-depth exploration of Agile fundamentals, providing a comprehensive overview of Scrum and Kanban frameworks. Readers will gain proficiency in setting up projects, covering the Jira product family, key terminologies, and project templates. Readers will learn to create boards and implement Agile best practices within Jira. It will help to configure boards for visualizing team progress, planning sprints, and efficiently prioritizing and estimating tasks. It offers insights into Jira administration, guiding customization of workflows, screens, and issues to meet unique team requirements and seamlessly integrate them into existing projects. In the final section, the book explores team-managed projects in Jira, covering Filters, Dashboards, Reporting, and Automation Rules. Tips and tricks are also provided to optimize team productivity. The book offers an overview of Atlassian Marketplace plugins, Atlassian Analytics, and Jira Product Discovery. It comprehensively explores the features of the Jira Advanced Roadmap. This book is an invaluable asset for aspiring Jira Administrators preparing for Atlassian certification. WHAT WILL YOU LEARN ● Master the fundamentals of Agile methodology and Jira administration tailored for the Jira Cloud version. ● Navigate and implement basic to advanced features of Jira, ensuring seamless integration with Agile Scrum and Kanban methodologies. ● Administer Jira software with customization aligned to your organization's unique business requirements. ● Gain practical insights through real-life scenarios, examples, and essential tips, guiding you through the entire Agile project life-cycle within Jira. ● Dive into the intricacies of Jira Advanced Roadmap features to enhance project planning and execution. ● Explore and integrate feature-rich plugins from the Atlassian Marketplace, expanding your Jira environment's functionality and adapting it to your unique needs. WHO IS THIS BOOK FOR? Whether you're a tech or non-tech professional, student, software developer, or an aspiring Atlassian-certified individual, this handbook is for you. It provides in-depth insights into effective Jira software administration and is well-suited for individuals with foundational Jira knowledge. TABLE OF CONTENTS 1. Getting Started with Agile, Jira, and Jira Terminologies 2. Working with Project Templates 3. Creating Users, Groups, Roles, and Understanding Permissions 4. Managing Backlog, Sprints, and Boards 5. Understanding Issue types and Issue type Schemes 6. Customizing Fields, Field Configuration schemes, Screens, and Screen schemes 7. Configuring Workflows in Jira in Agile Projects 8. Filters, Dashboards, and Agile Reporting 9. Jira Automation Rules 10. Managing Team- Managed Projects 11. Jira Best Practices and Must-know Features in Advanced Roadmaps 12. Atlassian Marketplace and Plugins Index
  benefits of jira service management: Mastering JIRA 7 Ravi Sagar, 2016-10-14 Become an expert at using JIRA 7 through this one-stop guide! About This Book This comprehensive guide will help you implement, customize and administer JIRA 7 application to meet the needs of your organization You will get to know the strategies needed to develop and deploy JIRA 7, along with best practices when working with Jira It covers the latest integrations of JIRA 7 with third-party platforms to help you professionally manage your software development projects Who This Book Is For If you are a JIRA administrator who is managing small-to-medium JIRA instances and you want to learn how to manage enterprise-scale instances, then this book will help you expand your knowledge and equip you with advanced skills. Prior understanding of the JIRA core concepts is required. What You Will Learn Plan the installation and upgrade of your JIRA instance to the newest version Configure issue type schemes, create customized workflows, modify permission schemes, and change notification schemes Implement JIRA Service Desk to manage your support tickets Customize JIRA for test management, helpdesk, and requirement management Deploy JIRA for Agile tracking using the Scrum and Kanban techniques Develop JIRA add-ons to extend JIRA's functionality Migrate data from external systems using CSV import Generate reports directly from the JIRA database and use custom JavaScript and CSS Integrate your JIRA application with third-party tools such as Confluence, SVN, and Git In Detail Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues. This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases. You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs. Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it. Style and approach This comprehensive book covers the advanced and new features of JIRA 7 with the help of rich code-based, real-world examples and use cases.
  benefits of jira service management: Hands-On Test Management with Jira Afsana Atar, 2019-02-19 Learn best practices for testing with Jira and model industry workflows that can be used during the software development lifecycle Key FeaturesIntegrate Jira with test management tools such as Zephyr, Test Management, and SynapseRTUnderstand test case management, traceability, and test execution with reportsImplement continuous integration using Jira, Jenkins, and automated testing toolsBook Description Hands-On Test Management with Jira begins by introducing you to the basic concepts of Jira and takes you through real-world software testing processes followed by various organizations. As you progress through the chapters, the book explores and compares the three most popular Jira plugins—Zephyr, Test Management, and synapseRT. With this book, you’ll gain a practical understanding of test management processes using Jira. You’ll learn how to create and manage projects, create Jira tickets to manage customer requirements, and track Jira tickets. You’ll also understand how to develop test plans, test cases, and test suites, and create defects and requirement traceability matrices, as well as generating reports in Jira. Toward the end, you’ll understand how Jira can help the SQA teams to use the DevOps pipeline for automating execution and managing test cases. You’ll get to grips with configuring Jira with Jenkins to execute automated test cases in Selenium. By the end of this book, you’ll have gained a clear understanding of how to model and implement test management processes using Jira. What you will learnUnderstand QMS to effectively implement quality systems in your organizationExplore a business-driven structured approach to Test Management using TMap NEXTImplement different aspects of test planning, test strategy, and test execution Organize and manage Agile projects in Scrum and KanbanUncover Jira plugins available in the Atlassian Marketplace for testing and project managementConfigure a DevOps pipeline for continuous integration using Jira with JenkinsWho this book is for If you’re a quality assurance professional, software project manager, or test manager interested in learning test management best practices in your team or organization, this book is for you. Prior knowledge of test management and Jenkins will be beneficial in understanding the concepts covered in this book.
  benefits of jira service management: User Story Mapping Jeff Patton, Peter Economy, 2014-09-05 User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why. Get a high-level view of story mapping, with an exercise to learn key concepts quickly Understand how stories really work, and how they come to life in Agile and Lean projects Dive into a story’s lifecycle, starting with opportunities and moving deeper into discovery Prepare your stories, pay attention while they’re built, and learn from those you convert to working software
  benefits of jira service management: Modern Technologies in Materials, Mechanics and Intelligent Systems X.Y. Huang, X.B. Zhu, K.L. Xu, J.H. Wu, 2014-10-10 Selected, peer reviewed papers from the 2014 4th International Conference on Intelligent System and Applied Material (GSAM 2014), August 23-24, 2014, Taiyuan, China
  benefits of jira service management: Human Interface and the Management of Information Hirohiko Mori,
  benefits of jira service management: Change Management Jeffrey M. Hiatt, Timothy J. Creasey, 2003 Change management is the missing piece that takes good ideas and turns them into business success. This book is not only a solid introduction to the discipline of change management, but is the primer to catalyze change leadership and competency in your organization. The responsibility for creating competencies to manage and lead change does not rest solely with HR, but lies within all management, right to the seat of the CEO. This book is a practical look at what it means to manage the people side of change
  benefits of jira service management: Jira 8 Essentials Patrick Li, 2019-02-28 Publisher's note: A new sixth edition, updated with enhanced Jira 8.21 and Data Center features has now been published. Key Features Work on agile projects in Jira from both the administrator and end user's perspective Explore the improved Scrum and Kanban board and backlog Work through exercises at the end of each chapter to reinforce your skills Book Description Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You'll explore fields, including custom fields, and learn to use them for more effective data collection. You'll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you'll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease. What you will learn Understand Jira's data hierarchy and how to design and work with projects in Jira Use Jira for agile software projects, business process management, customer service support, and more Understand issues and work with them Design both system and custom fields to behave differently under different contexts Create and design your own screens and apply them to different project and issue types Gain an understanding of the workflow and its various components Set up both incoming and outgoing mail servers to work with e-mails Who this book is for This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to leverage Jira's powerful task management and workflow features to better manage their business processes.
  benefits of jira service management: The Art of Agile Marketing Bill Cushard, 2018-06-30
  benefits of jira service management: Jira 8 Administration Cookbook Patrick Li, 2019-06-27 Build customized solutions that fulfil your business requirements using the latest features of Jira 8 Key FeaturesLearn how to customize Jira applications to suit your organizational requirementsExtend Jira's capabilities for custom integrations with other products and services such as Slack and GitHubExplore practical recipes for troubleshooting and securing your Jira instances with best practicesBook Description Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, the chapter on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills to extend and customize your Jira implementation effectively. What you will learnLearn how to delegate administrator permissions effectivelyGain insights into integrating Jira with Bitbucket Cloud and GitHubExplore ways to collaborate with your internal teams on service requestsUnderstand how to add permissions to fieldsLearn how to set up SSO with Google Discover how to copy over configuration settings between Jira instancesWho this book is for This book is for administrators who are looking to customize, support, and maintain Jira for their organizations. A good understanding of Jira's core concepts is a must to make the most out of this book. For certain recipes, some knowledge of HTML, CSS, JavaScript, and basic programming will also be helpful.
  benefits of jira service management: Benefit/Cost-Driven Software Development Jo Erskine Hannay, 2021 This open access book presents a set of basic techniques for estimating the benefit of IT development projects and portfolios. It also offers methods for monitoring how much of that estimated benefit is being achieved during projects. Readers can then use these benefit estimates together with cost estimates to create a benefit/cost index to help them decide which functionalities to send into construction and in what order. This allows them to focus on constructing the functionality that offers the best value for money at an early stage. Although benefits management involves a wide range of activities in addition to estimation and monitoring, the techniques in this book provides a clear guide to achieving what has always been the goal of project and portfolio stakeholders: developing systems that produce as much usefulness and value as possible for the money invested. The techniques can also help deal with vicarious motives and obstacles that prevent this happening. The book equips readers to recognize when a project budget should not be spent in full and resources be allocated elsewhere in a portfolio instead. It also provides development managers and upper management with common ground as a basis for making informed decisions.
  benefits of jira service management: Jira Software Essentials Patrick Li, 2018-01-30 Explore Jira Software to manage your projects proficiently Key Features Plan and manage projects effortlessly with Jira Software by integrating it with other applications Improve your team's performance with Scrum and Kanban, together with agile methodology Easy-to-follow learning guide to install Jira Software and understand how it fits in with Atlassian Jira Book Description Jira Software is an agile project management tool that supports any agile methodology, be it scrum, Kanban, or your own unique flavour. From agile boards to reports, you can plan, track, and manage all your agile software development projects from a single tool. Jira Software brings the power of agile methodology to Atlassian Jira. This second edition of JIRA Agile Essentials, will help you dive straight into the action, exploring critical agile terminologies and concepts in the context of Jira Software. You will learn how to plan, track, and release great software. This book will teach you how to install and run Jira Software and set it up to run with Scrum and Kanban. It will also teach you to use Jira Software your way and run projects beyond the out-of-box Scrum and Kanban way, including a hybrid approach of both the methodologies and other options that come with Jira Software. Later, you will learn how to integrate it with the tools you are already using and enhance Jira with add-ons such as Confluence. You will learn to stay connected with your team from anywhere to ensure great development. Jira Software has numerous deployment options in the cloud, on your own infrastructure, or at a massive scale. You will be introduced to Bitbucket, Atlassian’s distributed version control system, which integrates seamlessly with Jira, allowing your team to work within the two applications as one harmonious environment. With this practical guide, you will develop a great working knowledge of Jira Software and your project management will become much more efficient. What you will learn Understand the basics and agile methodologies of Jira software Use Jira Software in a Scrum environment Manage and run Jira Software projects beyond the out of box Scrum and Kanban way Combine Scrum and Kanban and use other project management options beyond just agile Customize Jira Software’s various features and options as per your requirements Work with Jira Agile offline, and plan and forecast projects with agile portfolio Integrate Jira Agile with Confluence and Bitbucket Who this book is for If you want to get started with Jira Software and learn how to run your Jira projects the agile way, then this is the perfect book for you. You will need to be familiar with the basics of Jira, both from an end user's and an administrator's perspective. Experience with workflows, custom fields, and other administrative functions of Jira will be useful.
  benefits of jira service management: Service Desk Manager Bootcamp Rob Botwright, 101-01-01 🚀 Welcome to the Service Desk Manager Bootcamp! 🚀 Are you ready to take your service desk management skills to the next level? Introducing our exclusive book bundle: Service Desk Manager Bootcamp: ITIL 4 Standards, KPI & SLA Management. 📚 In this comprehensive bundle, you'll gain access to four essential books that cover everything you need to know to excel in service desk management: 📘 BOOK 1: Service Desk Essentials: A Beginner's Guide to ITIL 4 Standard Get started on the right foot with this beginner's guide to ITIL 4 Standard. Learn the core principles and practices of IT service management and align IT services with business objectives. 📘 BOOK 2: Mastering KPIs: Optimizing Service Desk Performance Unlock the secrets to optimizing service desk performance with this book. Discover how to identify, define, and track key performance indicators (KPIs) to enhance customer satisfaction and drive organizational success. 📘 BOOK 3: SLA Mastery: Advanced Strategies for Service Desk Managers Take your SLA management skills to the next level with advanced strategies and techniques. Learn how to negotiate, implement, and manage SLAs to ensure compliance and alignment with business objectives. 📘 BOOK 4: Beyond Basics: Expert Insights into Service Desk Management in the Digital Age Stay ahead of the curve with expert insights into service desk management in the digital age. Explore innovative approaches, emerging technologies, and best practices for delivering exceptional customer experiences. With over 3000 characters of expert guidance and practical strategies, this book bundle is your ticket to service desk excellence. Whether you're a beginner looking to build a strong foundation or an experienced manager seeking advanced techniques, the Service Desk Manager Bootcamp has something for everyone. Don't miss out on this opportunity to elevate your service desk management skills and drive organizational success. Get your hands on the Service Desk Manager Bootcamp book bundle today! 🌟
  benefits of jira service management: The Effective Change Manager's Handbook Richard Smith, David King, Ranjit Sidhu, Dan Skelsey, APMG, 2014-11-03 The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management.
  benefits of jira service management: Information Technology Consulting Services Ron Legarski, 2024-08-31 Information Technology Consulting Services: Strategies for the Modern Enterprise is an essential guide for business leaders, IT professionals, and consultants seeking to navigate the complexities of the digital age. Authored by Ron Legarski, a seasoned expert in telecommunications and IT services, this book offers a comprehensive exploration of the strategies, tools, and best practices that are critical for success in today’s technology-driven world. As organizations increasingly rely on advanced technologies to maintain a competitive edge, the demand for effective IT consulting has never been greater. This book delves into the core areas of IT consulting, including cloud computing, cybersecurity, data analytics, project management, and digital transformation. Each chapter provides practical insights, real-world case studies, and actionable strategies that readers can apply directly to their own consulting engagements or IT operations. Ron Legarski draws on his extensive experience to illuminate the challenges and opportunities that arise in the field of IT consulting. From understanding client needs and managing complex projects to implementing cutting-edge technologies and ensuring regulatory compliance, this book covers it all. Readers will gain a deep understanding of how to deliver high-impact IT solutions that align with business goals, drive innovation, and enhance operational efficiency. Whether you are an IT consultant, a business executive, or an IT manager, Information Technology Consulting Services: Strategies for the Modern Enterprise equips you with the knowledge and tools to succeed in an increasingly complex and competitive landscape. This book is a must-read for anyone involved in or considering IT consulting, offering a roadmap to achieving excellence in the ever-evolving world of information technology.
  benefits of jira service management: The Project Manager's Guide to Mastering Agile Charles G. Cobb, 2015-01-05 Streamline project workflow with expert agile implementation The Project Management Profession is beginning to go through rapid and profound transformation due to the widespread adoption of agile methodologies. Those changes are likely to dramatically change the role of project managers in many environments as we have known them and raise the bar for the entire project management profession; however, we are in the early stages of that transformation and there is a lot of confusion about the impact it has on project managers: There are many stereotypes and misconceptions that exist about both Agile and traditional plan-driven project management, Agile and traditional project management principles and practices are treated as separate and independent domains of knowledge with little or no integration between the two and sometimes seen as in conflict with each other Agile and Waterfall are thought of as two binary, mutually-exclusive choices and companies sometimes try to force-fit their business and projects to one of those extremes when the right solution is to fit the approach to the project It’s no wonder that many Project Managers might be confused by all of this! This book will help project managers unravel a lot of the confusion that exists; develop a totally new perspective to see Agile and traditional plan-driven project management principles and practices in a new light as complementary to each other rather than competitive; and learn to develop an adaptive approach to blend those principles and practices together in the right proportions to fit any situation. There are many books on Agile and many books on traditional project management but what’s very unique about this book is that it takes an objective approach to help you understand the strengths and weaknesses of both of those areas to see how they can work synergistically to improve project outcomes in any project. The book includes discussion topics, real world case studies, and sample enterprise-level agile frameworks that facilitate hands-on learning as well as an in-depth discussion of the principles behind both Agile and traditional plan-driven project management practices to provide a more thorough level of understanding.
  benefits of jira service management: Agile Project Management with Scrum Ken Schwaber, 2004-02-11 The rules and practices for Scrum—a simple process for managing complex projects—are few, straightforward, and easy to learn. But Scrum’s simplicity itself—its lack of prescription—can be disarming, and new practitioners often find themselves reverting to old project management habits and tools and yielding lesser results. In this illuminating series of case studies, Scrum co-creator and evangelist Ken Schwaber identifies the real-world lessons—the successes and failures—culled from his years of experience coaching companies in agile project management. Through them, you’ll understand how to use Scrum to solve complex problems and drive better results—delivering more valuable software faster. Gain the foundation in Scrum theory—and practice—you need to: Rein in even the most complex, unwieldy projects Effectively manage unknown or changing product requirements Simplify the chain of command with self-managing development teams Receive clearer specifications—and feedback—from customers Greatly reduce project planning time and required tools Build—and release—products in 30-day cycles so clients get deliverables earlier Avoid missteps by regularly inspecting, reporting on, and fine-tuning projects Support multiple teams working on a large-scale project from many geographic locations Maximize return on investment!
  benefits of jira service management: Implementing Atlassian Confluence Eren Kalelioğlu, 2023-09-29 Harness the Power of Atlassian Confluence to achieve sustainable enterprise collaboration with this one-stop guide covering real-world business scenarios Key Features Manage cross-functional distributed teams working on enterprise resources with ease Extend Confluence with Atlassian tools such as Jira, Bitbucket, and third-party tools like Miro, Figma, and Dropbox Create a single source of truth for enterprise-wide projects for productive collaboration Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionImplementing Atlassian Confluence is an all-encompassing guide to the essential concepts of distributed work and leveraging Confluence to create a world-class collaboration environment. This book begins with an introduction to enterprise collaboration concepts and explains how to set up Confluence. You’ll quickly proceed to creating and maintaining dynamic content, effective cross-functional collaboration, and employing Confluence applications in scenarios such as software project management and knowledge bases. You’ll discover how to use Jira Service Management together with Confluence, set up personal spaces, implement centralized user management, address security risks, and explore suggested solutions on Confluence. Furthermore, you’ll integrate and extend Confluence with other Atlassian and third-party software. The book also contains tips and guidance on managing Confluence adoption, enabling you to focus on your team and provide them with a state-of-the-art remote collaboration environment. Complete with practical business scenarios, best practices, and examples, this book will help you gain a comprehensive understanding of Atlassian Confluence’s capabilities for enhancing collaboration within cross-functional teams.What you will learn Create, organize, and manage sustainable content on Confluence while enhancing collaboration Learn effective team collaboration techniques to boost productivity and efficiency Grasp the essential principles of scaling Confluence to meet your organizational needs Configure Confluence as a hub for external systems Use Jira Service Management and Confluence together Integrate Confluence with tools such as Google Workspace, Slack, Jira, and Teams for a seamless workflow Enhance Confluence by adding and personalizing new functionalities for your unique requirements Who this book is forThis Atlassian Confluence book is for anyone looking to leverage the world-class collaboration platform for remote and distributed teams to collaborate efficiently, securely, and enjoyably. Whether you are a Confluence administrator, Confluence user, project manager, agile team leader, member of a management information systems team, or part of an asynchronous team looking to adopt Atlassian Confluence, you’ll find value in this guide.
  benefits of jira service management: Measure What Matters John Doerr, 2018-04-24 #1 New York Times Bestseller Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth—and how it can help any organization thrive. In the fall of 1999, John Doerr met with the founders of a start-up whom he'd just given $12.5 million, the biggest investment of his career. Larry Page and Sergey Brin had amazing technology, entrepreneurial energy, and sky-high ambitions, but no real business plan. For Google to change the world (or even to survive), Page and Brin had to learn how to make tough choices on priorities while keeping their team on track. They'd have to know when to pull the plug on losing propositions, to fail fast. And they needed timely, relevant data to track their progress—to measure what mattered. Doerr taught them about a proven approach to operating excellence: Objectives and Key Results. He had first discovered OKRs in the 1970s as an engineer at Intel, where the legendary Andy Grove (the greatest manager of his or any era) drove the best-run company Doerr had ever seen. Later, as a venture capitalist, Doerr shared Grove's brainchild with more than fifty companies. Wherever the process was faithfully practiced, it worked. In this goal-setting system, objectives define what we seek to achieve; key results are how those top-priority goals will be attained with specific, measurable actions within a set time frame. Everyone's goals, from entry level to CEO, are transparent to the entire organization. The benefits are profound. OKRs surface an organization's most important work. They focus effort and foster coordination. They keep employees on track. They link objectives across silos to unify and strengthen the entire company. Along the way, OKRs enhance workplace satisfaction and boost retention. In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.
  benefits of jira service management: Effective DevOps Jennifer Davis, Ryn Daniels, 2016-05-30 Some companies think that adopting devops means bringing in specialists or a host of new tools. With this practical guide, you’ll learn why devops is a professional and cultural movement that calls for change from inside your organization. Authors Ryn Daniels and Jennifer Davis provide several approaches for improving collaboration within teams, creating affinity among teams, promoting efficient tool usage in your company, and scaling up what works throughout your organization’s inflection points. Devops stresses iterative efforts to break down information silos, monitor relationships, and repair misunderstandings that arise between and within teams in your organization. By applying the actionable strategies in this book, you can make sustainable changes in your environment regardless of your level within your organization. Explore the foundations of devops and learn the four pillars of effective devops Encourage collaboration to help individuals work together and build durable and long-lasting relationships Create affinity among teams while balancing differing goals or metrics Accelerate cultural direction by selecting tools and workflows that complement your organization Troubleshoot common problems and misunderstandings that can arise throughout the organizational lifecycle Learn from case studies from organizations and individuals to help inform your own devops journey
  benefits of jira service management: NAVIGATING THE AI FRONTIER: UNDERSTANDING THE BENEFITS AND CHALLENGES OF ARTIFICIAL INTELLIGENCE ACROSS INDUSTRIES Dr. Arun B Prasad, 2023-08-21 The consistent development of information technology (IT) paves the way for companies to make the shift to digital work as their principal mode of operation. This is made feasible by the rapid progress of IT. As a consequence of this, employers are putting pressure on employees to adapt to new forms of employment, which may include less interaction with other people but more interaction with information technology. However, as a consequence of these new ways of doing things, workers won't be able to carry out their responsibilities with the same principles and beliefs that they have been used to bringing to the table in the past. The continual upheaval that takes place in the workplace has the potential to influence the self-beliefs that constitute a person's professional identity at work, also known as the perception of one's function in the workplace. This is because self beliefs are sensitive to being influenced by the perception of one's function in the workplace. The act of having one's identity questioned by an experience that is in direct opposition to who they are may result in a decline in one's sense of self-worth as well as a potential threat to the integrity of one's identity. As a consequence of this, it is possible that activities that are targeted at maintaining self-esteem connected with identity will be necessary in light of the fact that the landscape and experiences of a number of professions have been transformed as a result of the development of technology. The digitization of workplaces is directly responsible for the growing popularity of digital labour as the normal operating procedure in organisations. One of the primary factors that is driving this discussion is the continuing development of artificial intelligence (AI), which can be defined as the ability of a machine to perform cognitive functions that we associate with human minds, such as perceiving, reasoning, learning, interacting with the environment, problem-solving, decision-making, and even demonstrating creativity. Artificial intelligence is put to use in many different capacities within the field of digital labour, including (managerial) decision making, data analysis and prediction work, or (human-AI) interaction. 1 | P a ge Because of this, artificial intelligence will continually bring about changes to working environments and professions, perhaps putting the lives of people whose jobs are replaced by computers in jeopardy. On the other hand, this might lead to a reduction in value if the people who utilise AI systems have major variances in their perspectives. In addition, the use of AI has the potential to contribute to the growth of ambiguity and the invasion of individuals' right to personal privacy. The phrase dark side of AI is often used to refer to this undesirable phenomenon, which outlines the ways in which AI offers risks for individuals, businesses, and society as a whole. However, the adoption of AI in enterprises may not only eliminate or modify current jobs but also create new sectors of labour, such as in the disciplines of engineering, programming, or even social domains. This is because AI may be able to perform some or all of the tasks associated with these vocations. This is due to the fact that AI is capable of learning new things and adjusting to its surroundings. There is an ongoing sense of optimism over artificial intelligence and the economic effects that it will have (Selz, 2020). The public discourse about artificial intelligence has been more optimistic over the last several years; despite this, the concern that AI would displace current jobs continues to outweigh the potential for human and AI collaboration in the future. The interaction between humans and artificial intelligence demonstrates that people's views of AI are based on a wide variety of features to varying degrees. For example, salient signals, affordances, or collaborative interaction may have an effect on a person's emotions and, as a consequence, their intents about artificial intelligence (Shin, 2021). The manner in which an employee applies technology in the course of their work contributes to the formation of that employee's sense of self identity. In order to investigate this matter in a way that is adequate, we are going to adopt the perspective of Carter and who define the word IT identity as the extent to which a person views use of an IT as integral to his or her sense of self. This will allow us to investigate this matter in a manner that is adequate. It is possible that the implementation of AI in the workplace will run opposite to the employees' identification with their activities, which may cause them to engage in resistive behaviours such as an aversion to algorithms on their part. The phenomenon known as algorithm aversion is characterised by the fact that employees, when faced with the same conditions as before, prefer to get assistance from a human being rather than from a computer programme. A possible definition of IT identity danger is the anticipation of harm to an individual's self-beliefs, caused 2 | P a ge by the use of an IT, and the entity it applies to is the individual user of an IT. The individual user of an IT is the entity to whom this definition applies.A term that might be used to describe this obstruction is IT identity threat. As a consequence of this, having an awareness of the development of upcoming predictors that impact AI resistance based on IT identity risks is very necessary. This is owing to the fact that it is anticipated that the introduction of AI would modify employment inside enterprises, which in turn may have an influence on the identities of the individuals working in such firms.
  benefits of jira service management: Atlassian DevOps Toolchain Cookbook Robert Wen, Alex Ortiz, Edward Gaile, Rodney Nissen, 2024-07-19 Seamlessly integrate Atlassian Open DevOps tools such as Jira, Bitbucket Pipelines, Compass, Confluence, and Opsgenie with other automated testing, monitoring, and security tools such as SonarQube and Snyk for a powerful and agile DevSecOps deployment process Key Features Streamline development progress visibility by connecting Jira with other DevOps tools through Open DevOps Enhance observability by integrating development tools like Bitbucket Pipelines with Compass Learn best practices for DevSecOps integrations and processes using real-world examples Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionImplementing DevOps practices and toolchains for automated testing and deployment can accelerate product development with minimal errors in the production environment. However, creating DevOps toolchains by integrating tools from various vendors presents challenges for both administrators and developers. Written by four well-known experts from the Atlassian community, this book addresses the complexities of DevOps toolchain creation and integration by leveraging Atlassian’s Open DevOps solution. Starting with a holistic overview of the DevOps and Atlassian Open DevOps solution, you’ll learn to integrate Jira with other tools. You’ll then find out how to create and integrate a CI/CD pipeline in Bitbucket for automated testing and deployment to Docker containers. With step-by-step guidance, you’ll connect Jira and Bitbucket with other tools, such as Snyk for security and SonarQube for testing, to form an extensive toolchain. You’ll also learn how Compass uses CheckOps for observability and how to use Confluence for documentation and reporting. Finally, you’ll leverage Opsgenie’s ChatOps functionality to enhance collaboration between developers and operations teams. By the end of this book, you’ll be able to establish your DevOps toolchain by integrating Atlassian tools to automate and optimize the software development lifecycle and beyond.What you will learn Extend reporting capabilities in Jira using Open DevOps Integrate Jira with popular tools for tracking the build and deployment status Track the progress of product ideas with Jira Product Discovery Document and report projects using Confluence Create and deploy CI/CD pipelines in Bitbucket and perform testing in SonarQube Integrate security scanning into your CI/CD pipeline using Snyk Create an observability portal in Compass Use Opsgenie to collaborate with other teams when incidents occur Who this book is for This book is a valuable resource for DevOps engineers, platform engineers, SREs, software developers, and Atlassian tool administrators who want to automate testing, integration, and deployment processes using the Atlassian DevOps toolchain. A basic understanding of DevOps processes will be beneficial. While prior knowledge of administering Atlassian tools may be helpful, it is not necessary, as the recipes cover the administrative tasks needed to implement the DevOps toolchain and practices.
  benefits of jira service management: Embracing DevOps Release Management Joel Kruger, 2024-04-12 Unlock the power of DevOps release management to elevate your software development with early quality checks, testing, automation, and QA integration, reshaping your software delivery life cycle for excellence Key Features Understand the SDLC and the most popular release management models Learn what makes DevOps unique and how CI/CD pipelines enforce good DevOps release management Drive a culture-driven release management initiative in your organization that breaks down silos Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionAt the core of software development lies the imperative of swiftly and reliably releasing new features and updates, emphasizing the vital role of release management in the DevOps methodology. Discover how software development teams can elevate their processes by incorporating quality checks and shifting left, moving testing, automation, and QA procedures much earlier into the SDLC. However, release management is still tasked with application monitoring, overseeing infrastructure components, and managing change orders and schedules. This book offers insights into the essence of DevOps Release Management, illuminating its nuances and providing basic strategies for its implementation. You’ll explore how CI/CD pipelines enforce good DevOps release management and master techniques to optimize them. You’ll also learn how to foster a culture of cross-functional product development that minimizes waste and maximizes value to the customer. By the end of the book, you’ll have gained a comprehensive understanding of DevOps release management, its benefits, and practical implementation strategies. Equipped with this knowledge, you’ll be able to assess your own development processes and identify areas for improvement, ultimately leading to increased efficiency, collaboration, and value creation.What you will learn Discover the significance and anatomy of the SDLC Understand the history of release management and how various models work Grasp DevOps release management and basic strategies to implement it Construct optimized CI/CD pipelines capable of early issue detection Implement the shift-left approach to enhance value delivery to customers at record speed Foster a culture of cross-functional collaboration in your team Make DevOps release management pragmatic and accessible Overcome common pitfalls in DevOps release management Who this book is for This book is a comprehensive introduction for those who are new to DevOps release management, but it's also valuable for DevOps engineers and release managers looking to enhance their skills and knowledge. If you’re looking to adopt key practices to shift left, this book will enable you to build high-quality products in record time.
  benefits of jira service management: ServiceNow: Building Powerful Workflows Tim Woodruff, Ashish Rudra Srivastava, Martin Wood, 2017-08-17 Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.
  benefits of jira service management: The Nexus Framework for Scaling Scrum Kurt Bittner, Patricia Kong, Eric Naiburg, Dave West, 2017-12-04 Improve and Accelerate Software Delivery for Large, Distributed, Complex Projects The Nexus Framework is the simplest, most effective approach to applying Scrum at scale across multiple teams, sites, and time zones. Created by Scrum.org–the pioneering Scrum training and certification organization founded by Scrum co-creator Ken Schwaber–Nexus draws on decades of experience to address the unique challenges teams face in coming together, sharing work, and managing and minimizing dependencies. The NexusTM Framework for Scaling Scrum is a concise book that shows how Nexus helps teams to deliver a complex, multi-platform, software-based product in short, frequent cycles, without sacrificing consistency or quality, and without adding unnecessary complexity or straying from Scrum’s core principles. Using an extended case study, the authors illustrate how Nexus helps teams solve common scaling challenges like reducing cross-team dependencies, preserving team self-organization and transparency, and ensuring accountability. Understand the challenges of delivering working, integrated product increments with multiple teams, and how Nexus addresses them Form a Nexus around a new or existing product and learn how that Nexus sets goals and plans its work Run Sprints within a Nexus, provide transparency into progress, conduct effective Nexus Sprint reviews, and use Nexus Sprint Retrospectives to continuously improve Overcome the distributed team collaboration challenges
  benefits of jira service management: Practical JIRA Plugins Matthew Doar, 2011-07-29 One advantage of using JIRA for issue tracking, bug tracking, or project management is the ability to extend this tool with hundreds of plugins from the JIRA community. In this concise book, software toolsmith Matt Doar—the author of Practical JIRA Administration—shows you how to create and maintain your own JIRA plugins to meet the specific needs of a project. This book uses detailed examples to clarify some of the more confusing aspects of JIRA plugins, and serves as an ideal supplement to the extensive documentation already available. Use JIRA’s Plugin SDK, and learn several aspects common to all plugins Create your own custom field type, using a JIRA plugin Delve into advanced aspects of custom field plugins, and discover how searching for values in custom fields works Create JIRA plugins to use with workflows, and learn about conditions, validators, and post-functions Store data using the PropertySet interface and the Active Objects plugin Upgrade a plugin and upload it to Atlassian Plugin Exchange (PAC)
  benefits of jira service management: Managing and Measuring Employee Performance Elizabeth Houldsworth, Dilum Jirasinghe, 2006 As performance management becomes better integrated into businesses, attitudes and approaches to it are evolving. Through case studies and detailed practice examples from leading international organizations, this text addresses the increasing demand for managers in all sectors to manage and measure staff performance.
  benefits of jira service management: The Five Love Languages Gary Chapman, 2009-12-17 Marriage should be based on love, right? But does it seem as though you and your spouse are speaking two different languages? #1 New York Times bestselling author Dr. Gary Chapman guides couples in identifying, understanding, and speaking their spouse's primary love language-quality time, words of affirmation, gifts, acts of service, or physical touch. By learning the five love languages, you and your spouse will discover your unique love languages and learn practical steps in truly loving each other. Chapters are categorized by love language for easy reference, and each one ends with simple steps to express a specific language to your spouse and guide your marriage in the right direction. A newly designed love languages assessment will help you understand and strengthen your relationship. You can build a lasting, loving marriage together. Gary Chapman hosts a nationally syndicated daily radio program called A Love Language Minute that can be heard on more than 150 radio stations as well as the weekly syndicated program Building Relationships with Gary Chapman, which can both be heard on fivelovelanguages.com. The Five Love Languages is a consistent New York Times bestseller - with over 5 million copies sold and translated into 38 languages. This book is a sales phenomenon, with each year outselling the prior for 16 years running!
  benefits of jira service management: Accelerate Nicole Forsgren, PhD, Jez Humble, Gene Kim, 2018-03-27 Winner of the Shingo Publication Award Accelerate your organization to win in the marketplace. How can we apply technology to drive business value? For years, we've been told that the performance of software delivery teams doesn't matter―that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance―and what drives it―using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for readers to apply in their own organizations. Readers will discover how to measure the performance of their teams, and what capabilities they should invest in to drive higher performance. This book is ideal for management at every level.
  benefits of jira service management: This is Your Brain on Music Daniel Levitin, 2019-07-04 From the author of The Changing Mind and The Organized Mind comes a New York Times bestseller that unravels the mystery of our perennial love affair with music ***** 'What do the music of Bach, Depeche Mode and John Cage fundamentally have in common?' Music is an obsession at the heart of human nature, even more fundamental to our species than language. From Mozart to the Beatles, neuroscientist, psychologist and internationally-bestselling author Daniel Levitin reveals the role of music in human evolution, shows how our musical preferences begin to form even before we are born and explains why music can offer such an emotional experience. In This Is Your Brain On Music Levitin offers nothing less than a new way to understand music, and what it can teach us about ourselves. ***** 'Music seems to have an almost wilful, evasive quality, defying simple explanation, so that the more we find out, the more there is to know . . . Daniel Levitin's book is an eloquent and poetic exploration of this paradox' Sting 'You'll never hear music in the same way again' Classic FM magazine 'Music, Levitin argues, is not a decadent modern diversion but something of fundamental importance to the history of human development' Literary Review
  benefits of jira service management: Next Gen DevOps Grant Smith, 2019-09-27 Next Gen DevOps is a step-by-step guide helping managers and executives successfully transition to DevOps and SRE. Supported by experiences gained in a range of organisations, large and small the book and framework of the same name, can help anyone structure their transformation project.
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The Benefit Finder questionnaire can help you find benefits you may be eligible to receive and direct you to …