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| fedex training and development: The Training and Development Sourcebook Craig Eric Schneier, 1994 Included are 50 of the most important articles written by leading practitioners in the training field. Also includes over 50 fully reproducible training tools and instruments that will save you valuable time in new program development and delivery |
| fedex training and development: Leadership Development David V. Day, 2001 A review of leadership development best practices in for-profit organizations was conducted. Practices discussed in this report include formal development programs, 360-degree feedback, executive coaching, job assignments, mentoring, networks, reflection, action learning and outdoor challenges. Additionally, five organizations that are popularly recognized for their leadership development practices are highlighted in this report. Highlights include information regarding the organizational philosophy, values, and mission as well as information on how various leadership development practices are implemented and integrated. Best practice principles are drawn from this research and implications for their use within the U.S. Army are discussed.--DTIC. |
| fedex training and development: 商务英语听说教程教师参考书/第4册 , 2005 高等学校商务英语系列教材/杨翠萍总主编 |
| fedex training and development: Building a Resilient Workforce Institute of Medicine, Board on Health Sciences Policy, Planning Committee on Workforce Resiliency Programs, 2012-06-18 Every job can lead to stress. How people cope with that stress can be influenced by many factors. The Department of Homeland Security (DHS) employs a diverse staff that includes emergency responders, border patrol agents, federal air marshals, and policy analysts. These employees may be exposed to traumatic situations and disturbing information as part of their jobs. DHS is concerned that long-term exposure to stressors may reduce individual resilience, negatively affect employees' well-being, and deteriorate the department's level of operation readiness. To explore DHS workforce resilience, the Institute of Medicine hosted two workshops in September and November 2011. The September workshop focused on DHS's operational and law enforcement personnel, while the November workshop concentrated on DHS policy and program personnel with top secret security clearances. The workshop brought together an array of experts from various fields including resilience research, occupation health psychology, and emergency response. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary: Defines workforce resilience and its benefits such as increased operational readiness and long-term cost savings for the specified population; Identifies work-related stressors faced by DHS workers, and gaps in current services and programs; Prioritizes key areas of concern; and Identifies innovative and effective worker resilience programs that could potentially serve as models for relevant components of the DHS workforce. The report presents highlights from more than 20 hours of presentations and discussions from the two workshops, as well as the agendas and a complete listing of the speakers, panelists, and planning committee members. |
| fedex training and development: 商务英语听说教程/第4册 , 2005 高等学校商务英语系列教材/杨翠萍总编 |
| fedex training and development: Technical Report , 2000 |
| fedex training and development: The Six Disciplines of Breakthrough Learning Roy V. H. Pollock, Andy Jefferson, Calhoun W. Wick, 2015-04-27 Get real results for your business – maximize your training and development programs Corporate learning and development programs play an undeniable role in successful business endeavors, but only when they're done right. The significant revisions in the third edition of The Six Disciplines of Breakthrough Learning add fresh, timely elements to a resource that has become known globally as a trusted guide for professionals determined to get the most of their companies' training and development programs. All-new examples, tools, guides, and insights combine to make an excellent, all-in-one resource for everyone from workplace professionals and HR managers to training development providers and businesses leaders looking to maximize the return on their enterprise's learning budget. Infused with current research and recent case studies, this resource serves as a practical guide that recommends concrete actions for producing tangible results. Tools, guides, and checklists in every chapter ensure that readers walk away with meaningful strategies that can be implemented right away. The book includes: A complete review of research drawn from thousands of insights, goals, and lessons learned Specific strategies and actions that can be put into effect quickly for immediate results A focus on ROI for business leaders wanting to make a clearer connection between dollars spent and new skills gained Checklists in each chapter to help learning organizations perform quality audits of new and existing learning programs The third edition of The Six Disciplines of Breakthrough Learning contains so many new resources and so much thoroughly-revised content that even those who own previous editions will find its reinvigorated approach highly beneficial. Strengthen the link between your learning efforts and your business goals with this increasingly popular, globally recognized resource. |
| fedex training and development: Introduction to Business Lawrence J. Gitman, Carl McDaniel, Amit Shah, Monique Reece, Linda Koffel, Bethann Talsma, James C. Hyatt, 2024-09-16 Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License. |
| fedex training and development: ATD's Handbook for Training and Talent Development Elaine Biech, 2022-05-24 Start, Build, and Navigate Your Training and TD Career ATD’s Handbook for Training and Talent Development is the premier resource and compendium of everything a training and talent development (TD) professional needs to know to start, build, and navigate a thriving career. Now in its third edition and grounded by the Talent Development Capability Model, this is more than a revised volume. This edition offers an up-to-date view of the growing roles of talent development professionals, our changing world of work, and the critical need for business alignment. Edited by Elaine Biech, the third edition is divided into eight sections comprising 57 chapters authored by 100 expert practitioners—the brightest thinkers in the field—who share foundational and advanced perspectives and information. The Handbook dives deeply into growing professional expertise and personal skills, virtual learning and remote work, trends affecting TD, managing organizational and career change, growing roles in TD, and understanding organizational impact and business alignment. Fifty online tools are available to download, and there is also a glossary and references. TD professionals, keep this practical, companionable volume close by; it’s the reference you will always turn to. |
| fedex training and development: Rapid Training Development George M. Piskurich, 2009-03-23 Rapid Training Development Professionals who develop training courses know that during the challenging developmental phase of the five-part Instructional Systems Design Analysis, Design, Development, Implementation, and Evaluation the actual learning materials are created. The development phase is at the very heart of building a successful training program. They also know that creating learning materials can be an extremely time-consuming process. Rapid Training Development offers a much-needed resource that outlines rapid approaches and handy techniques for creating effective learning materials that get results. Written by George M. Piskurich, a leader in organizational learning, this vital book is a hands-on guide for developing training courses that can be delivered in a variety of ways in the classroom, on-the-job-training, asynchronous and synchronous e-learning, structured mentoring or the newest mobile technologies. The book is filled with practical tips, guidelines, and shortcuts that are targeted to each of the various training delivery systems. Rapid Training Development explains what is (and what isn't) course development and provides a wealth of general rapid course development techniques and suggestions for all types of course development. Filled with illustrative examples, the book shows how various rapid development techniques can be applied in real-life training development situations. The author explores the use of various techniques for rapid course development such as self-directed learning and performance tools. The book also includes the most current delivery system approaches such as e-learning and popular mobile technologies podcasting and PDA-based learning. Rapid Training Development is a hands-on guide for doing it faster, doing it easier, and doing it right. |
| fedex training and development: Training and Development Yearbook Carolyn Nilson, Carolyn Nilson, PH.D PhD, Ed.D, 1999 One-stop shopping for all the latest information, literature, and resources needed by trainers. The Yearbook features the best full-length articles from leading publications plus abstracts of hundreds of other articles. The Trainers Almanac is a unique yellow pages guide to professional organizations, conferences, sources, software reference books, journals and newsletters. |
| fedex training and development: Business 布卢姆斯伯里出版公司, 2003 责任者取自版权页。 |
| fedex training and development: Training and Development Yearbook, 2000 Carolyn Nilson, 2000 This comprehensive guide to current training literature and resources is now in its sixth edition. It features the best full-length articles from leading publications plus abstracts of hundreds of other articles, all thoroughly indexed for easy retrieval and use. |
| fedex training and development: Improving Learning Transfer in Organizations Elwood F. Holton, III, Timothy T. Baldwin, 2003-11-04 Improving Learning Transfer in Organizations features contributions from leading experts in the field learning transfer, and offers the most current information, ideas, and theories on the topic and aptly illustrates how to put transfer systems into action. In this book, the authors move beyond explanation to intervention by contributing their most recent thinking on how best to intervene in organizational contexts to influence the transfer of learning. Written for chief learning officers, training and development practitioners, management development professionals, and human resource management practitioners, this important volume shows how to create systems that ensure employees are getting and retaining the information, skills, and knowledge necessary to accomplish tasks on the job. Improving Learning Transfer in Organizations addresses learning transfer on both the individual and organizational level. This volume shows how to diagnose learning transfer systems, create a transfer-ready profile, and assess and place employees to maximize transfer. The book includes information on how to determine what process should be followed to design an organization-specific learning transfer system intervention. The authors focus on the actual learning process and show how to use front-end analysis to avoid transfer problems. In addition, they outline the issues associated with such popular work-based learning initiatives as action learning and communities of practice, and they also present applications on learning transfer within e-learning and team training contexts. |
| fedex training and development: Business Education and Training Samuel M. Natale, 2000 The sixth volume of an important series on education and business co-published with Oxford University Center for the Study of Values in Education and Business, this book highlights the tensions involved in the interplay between competitive universities and businesses. The papers are the results of academic study across the globe, and examine the intersection of the business world with the educational process. Business schools, organizational transformation, corporal punishment, and various world models of education are explored. |
| fedex training and development: Training and Development Yearbook 2002 Carolyn Nilson, PH.D PhD, Ed.D, Nilson, 2002 The Yearbook features the best full-length articles from leading publications plus abstracts of hundreds of other articles. |
| fedex training and development: The Six Disciplines of Breakthrough Learning Calhoun W. Wick, Roy V. H. Pollock, Andy Jefferson, 2010-07-20 Whether you?re an HR or OD professional or work in a training department, learn to apply the principles of follow-through management within your organization in the new edition of this bestselling resource. Incorporating new research on learning and learning transfer, along with new case studies, interviews, and tools, this edition shares guidelines, proven in practice by many Fortune 500 companies, on how to design comprehensive learning experiences in leadership and management, sales, quality, performance improvement, and professional certification. You?ll discover the theories and principles underlying the approach, as well as the practical methods, tools, and roadmaps for bridging the knowing-doing gap. Praise for the Second Edition of The Six Disciplines of Breakthrough Learning: No other book in the last decade has been more important for the workplace learning field. The second edition is even better, incorporating new wisdom learnedin the crucible of real-world practice.?Will Thalheimer, Ph.D., president, Work-Learning Research, Inc. Simply put, this book is a critical read for anyone who wants to ensure that the time and money spent in development produces results.? Teresa Roche, vice president and chief learning officer, Agilent Technologies The Six Disciplines brings together many of the most important principles of corporate training in an easy-to-understand, highly visual format. Readers will find this book filled with examples, models, and practical tools you can use to create high-impact learning solutions in your own organization.?Josh Bersin, president and chief executive officer, Bersin & Associates Wick, Pollock, and Jefferson have a well-proven formula for moving learning from an academic exercise to business results. Their 6Ds offer all leaders specific and concrete things that they can do to turn learning into results. ?Dave Ulrich, professor, Ross School of Business, University of Michigan, and partner, The RBL Group I introduced The Six Disciplines to GE's Global Learning Council and I am very glad that I did. The Six Disciplines gives us a common language and a common process that work very well in GE.?Jayne Johnson, director, Global Leadership Development, General Electric The 6Ds model provided a powerful framework for designing high-impact learning programs that helped to shape our approach to learning and to align our learning leaders across the organization. The second edition adds insights and tools that make this edition even more relevant, practical, and valuable.?Robert Sachs, Ph.D., vice president, Learning and Development, Kaiser-Permanente Embracing the Six Disciplines has allowed us to develop truly innovative high-impact leadership programs that have changed the trajectory of our firm.?Carol Bonett, vice president, leadership development officer, Morgan Stanley Smith Barney LLC |
| fedex training and development: Human Performance Improvement William J. Rothwell, Carolyn K. Hohne, Stephen B. King, 2012-06-14 Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve these issues quickly. Human Performance Improvement (HPI) is a powerful tool that can be used to help build intellectual capital, establish and maintain a 'high-performance workplace, enhance profitability, and encourage productivity' - as well as increase return on equity and improved safety. Written by a group of highly respected authors in the field, this book will show you how to:- - discover and analyze performance gaps - plan for future improvements in human performance - design and develop cost-effective interventions to close performance gaps. |
| fedex training and development: Corporate Universities Martijn Rademakers, 2014-03-14 Organizations constantly need to adapt themselves to stay aligned with an ever-changing and increasingly complex environment. Corporate Universities puts smart learning at the forefront, with strategies to secure alignment between organization and environment, which need both speed of learning and learning in the right direction. Across the globe, corporate universities have emerged as vehicles of such strategy-driven learning. Corporate Universities bridges the gap between the disciplines of strategic management and corporate learning, combining general strategy with the concept of corporate universities, which, to date, has predominantly been an HR topic. Readers will find new concepts, as well as generic corporate university strategies to link corporate strategy to organizational learning. In-depth cases show how corporate universities are used to renew, transform, and optimize strategy and include important lessons learned by corporate university executives, from both small and global companies, as well as governmental organizations across different industries. Written for academics in strategy, HRD, and organizational behaviour disciplines, as well as practicing managers alike, Corporate Universities is the first book that offers a consistent set of concepts, frameworks, and cases to integrate general strategy with organizational learning. |
| fedex training and development: Leadership Peter G. Northouse, 2021-02-02 Adopted at more than 1,600 institutions in 89 countries and translated into 15 different languages! The market-leading Leadership: Theory and Practice by Peter G. Northouse presents an academically robust account of the major theories and models of leadership with a focus on how theory can inform practice. Northouse uses a consistent structure for each chapter that allows readers to easily compare and contrast different theories. Case studies and questionnaires provide students with practical examples and opportunities to deepen their understanding of their own leadership style. The fully updated Ninth Edition features a new chapter on inclusive leadership, 17 new real-world cases that profile leaders from across the globe, a new discussion on leadership and morality, and examples of timely issues such as leadership during the COVID-19 pandemic. This title is accompanied by a complete teaching and learning package. |
| fedex training and development: Innovative Human Resource Management for SMEs Iqbal, Shuja, Khalid, Komal, Nur, Andi Cudai, 2024-01-26 Innovative Human Resource Management for SMEs presents a comprehensive solution to the challenges faced by small and medium-sized enterprises (SMEs) in managing their human resources in today's rapidly changing business landscape. These SMEs often operate with limited resources and lack dedicated HR departments, making it difficult to compete for top talent against larger companies. Moreover, staying abreast of innovative HR practices can be overwhelming, leaving SMEs uncertain about how to enhance employee engagement, well-being, and overall organizational success. Edited by esteemed academic scholars, this book focuses on contemporary and practical strategies, empowering HR professionals, business managers, and leaders with the necessary tools to navigate the complexities of effective human capital management. By exploring key areas such as recruitment, employee engagement, performance management, well-being, and organizational transformation, the book provides actionable insights through real-world case studies. It offers valuable information to drive organizational success and foster a positive workplace culture, benefiting not only SMEs but also larger organizations seeking to optimize their HR practices. Innovative Human Resource Management for SMEs stands as a guiding beacon, empowering readers to attract, engage, and retain top talent, thus ensuring their businesses thrive in the dynamic business world of the current millennium. |
| fedex training and development: Aircraft Accident Report , 197? |
| fedex training and development: Aviation Information Management Barbara G. Kanki, 2017-03-02 Operational information management is at a crossroads as it sheds the remaining vestiges of its paper-based processes and moves through the uncharted domain of electronic data processes. The final outcome is not yet in full focus, but real progress has been made in the transition to electronic documents providing the aviation industry with a clear direction. This book looks at a combination of industry initiatives and airline successes that point to the next steps that operators can take as they transition to fully integrated information management systems. Although the route has not been fully identified, it is evident that a key to successful long-term efficient information management is industry-wide cooperation. The chapters are authored by a range of experts in operational information management, and collectively, they outline ways that operators can improve efficiency across flight, ground and maintenance operations. Considerations and recommendations are identified and presented addressing the following priorities: Safety-critical information and procedures Human factors Information security Operational information standardization. The readership includes: Airline flight operations managers and standards personnel, Airline operating documents and publication specialists, Airline information managers, Commercial pilots, Airline maintenance managers and personnel, Manufacturers and vendors of aviation products, Aviation regulators and policy makers, Aviation researchers and developers of information technologies, and Military technical publications specialists. |
| fedex training and development: Leadership Resources Center for Creative Leadership, Greensboro, NC., 2000 This guide provides over 300 pages of resources suggested by leadership educators in surveys, Center for Creative Leadership staff, and search of library resources. This eighth edition is half-new, including web sites and listserv discussion groups, and it places a stronger focus on meeting the needs of human resources professionals and corporate trainers. An annotated bibliography groups leadership materials in several broad categories: overview; in context; history, biography and literature; competencies; research, theories, and models; training and development; social, global, and diversity issues; team leadership; and organizational leadership (180 pages). Includes annotated lists of: journals and newsletters (9 pages); instruments (21 pages); exercises (41 pages); instrument and exercise vendors (5 pages); videos (29 pages); video distributors (4 pages); web sites (6 pages); organizations (21 pages); and conferences (9 pages). (Contains a 66-page index of all resources.) (TEJ) |
| fedex training and development: Report of the Secretary of the Senate United States. Congress. Senate, 1995 |
| fedex training and development: Rapid Retooling Antoine Gerschel, Lawrence Polsky, 2013-05-21 Organizational and individual change is constant—it’s not a race to the finish line. Rapid Retooling explains that organizational change is a cyclical process, and shows readers how to constantly and rapidly adapt—or “retool”—themselves, their employees, and their organization business models to keep pace with technology and economic events. By implementing the strategies and tools presented in the book readers will forge a workplace culture that is flexible, resilient, and aware of events that affect its business. This awareness will allow for faster, more efficient, and more cost-effective change initiatives. You will learn how to: Build employees' business acumen, thereby increasing their ability to spot opportunities for driving revenue, as well as potential organizational threats. Create a culture that encourages innovation Link your organization's business goals to employees' personal goals, increasing their engagement with and dedication to their work. |
| fedex training and development: Human Resource Management (Third Edition) , |
| fedex training and development: The Chief Learning Officer Tamar Elkeles, Jack J. Phillips, 2007 NEW - TAMAR ELKELES WINS PRESTIGIOUS AWARD! Tamar Elkeles, vice president of Qualcomm Learning Center and co-author of The Chief Learning Officer, has been named 2010 CLO of the Year by Chief Learning Officer magazine Since she began with the company in 1992, Tamar Elkeles has built the Qualcomm Learning Center from a one-person operation into a sophisticated, integrated and innovative strategic resource for the organization said Norm Kamikow, president and editor in chief of Chief Learning Officer magazine. Congratulations Tamar! ------ New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budgets, learning must be viewed as essential to a successful achievement of business goals. The individual driving this function, the Chief Learning Officer (CLO), is in a unique position to add significant value to the organization. The role of the CLO is to drive value, focusing on issues such as business alignment, managing resources, innovation, customer service and ROI. The challenge is to show value to the organization in terms that business leaders and financial analysts can understand and appreciate. Written from the perspective of the CLO, this book discusses nine important value-adding strategies, making up this critical role of the CLO of the future. At least twenty high profile CLOs provide their strategies on each of these issues. This book is essential reading for both the training and HR communities who need to show the value and connect learning to the business. This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided. |
| fedex training and development: Performance Support in the Workplace , 1994 |
| fedex training and development: Training and Development Organizations Directory Paul Wasserman, Janice W. McLean, Gale Research Company, 1983 |
| fedex training and development: Winning E-Learning Proposals Karl M. Kapp, 2003-05-15 Winning E-Learning Proposals illustrates how to make significant profits in the competitive e-learning industry by revealing proven methods for preparing winning proposals. It provides step-by-step instructions for an effective capture strategy, designing a persuasive written proposal and creating a winning sales presentation. |
| fedex training and development: Departments of Transportation, and Housing and Urban Development, and Related Agencies Appropriations for 2012: FY 2012 budget justifications: HUD; AB; FMC; NRC; USICH; NTSB United States. Congress. House. Committee on Appropriations. Subcommittee on Transportation, Housing and Urban Development, and Related Agencies, 2007 |
| fedex training and development: Marshaling Technology for Development National Research Council/World Bank, Policy and Global Affairs, Office of International Affairs, Technology and Development Steering Committee, 1995-10-06 Recent technological advances, particularly in microelectronics and telecommunications, biotechnology, and advanced materials, pose critical challenges and opportunities for developing countries, and for the development banks and other organizations that serve them. Those countries that fail to adapt to the transformations driven by new technologies in industry, agriculture, health, environment, energy, education, and other sectors may find it difficult to avoid falling behind. This book represents a joint effort by the World Bank and the National Research Council to survey the status and effect of technology change in key sectors and to recommend action by the development organizations, government, private sector and the scientific and technological community. |
| fedex training and development: Strategic Management Arthur A. Thompson, Alonzo J. Strickland, 1998 Case studies include : PepsiCo, Inc. ; The Lincoln Electric Company, 1996 ; Wal-Mart Stores, Inc. ; Kmart Corporation ; Acer Computer products (Taiwan): shortening the product development cycle. |
| fedex training and development: STRATEGIC HUMAN RESOURCE DEVELOPMENT SRINIVAS R. KANDULA, 2001-01-01 With the onset of globalization, liberalization and technological market changes, organizations are making many strategic responses by redefining their portfolios, processes, systems and structures. At operational level, these responses are: (i) Portfolio related responses (mergers, acquisitions, demergers, diversification, share buy-back, divestiture, and so on) process related strategic responses (quality strategy, international quality certification, JIT, benchmarking, core competence, etc.) and (iii) structure related responses (strategic business units, matrix structures, and flat organization structures). This well-organized and compact text gives a brilliant analysis of the significance of the HRD system in planning and implementation of strategic responses, focussing on the alignment between strategic responses of organizations and HRD in India~s most valuable companies. The entire theme is presented with the help of exhaustive literature review and is based on empirical study conducted in 59 Indian organizations. The book is unique as it provides overview of 26 strategic responses and the role of HRD in them. The book is profusely illustrated and contains 140 tables, and a fairly large number of figures and boxes, which will enable the readers to grasp the subject with ease. The comprehensive References will be of great help in delving deeper into the topics discussed. Designed primarily as a textbook for postgraduate students of management, and postgraduate diploma students in Business/Human Resource Management, this indepth and fascinating study on strategic human resource development will be highly useful to consultants and practitioners in HRD and all those involved in strategic management/corporate planning. |
| fedex training and development: Building Organizational Leadership Dr. Chaitanya Niphadkar, 2016-07-04 “Building Organizational Leadership” is the main theme of this book. The concepts and ideas discussed in this book are directly or indirectly linked to each other. Here is the logic of bringing them together in one place, with this book. The exploration of this subject is performed in a social arena. It involves people, their views, ideas and working styles. The motive here is to understand how things occur and how they should occur to emerge as a leader through learning, enhancing the organizational performance. This book discovers innovative ways to handle and resolve organizational challenges and gain a leadership position. It revolves within the area of Management learning and Leadership. It aims to achieve a sustained growth for the organization, by building an organizational leadership position and creating employees as champ performers. The objective of this book is to create a flexible and catalytic organization that quickly adapts to the changing scenario. |
| fedex training and development: Voice and Involvement at Work Paul J. Gollan, Bruce E. Kaufman, Daphne Taras, Adrian Wilkinson, 2014-08-21 In the last decade, nonunion employee representation (NER) has become a much discussed topic in the fields of human resource management, employment relations, and employment/labor law. This book examines the purpose, structure, and performance of various types of employee representation bodies created by companies in non-union settings to promote collective forums for voice and involvement at the workplace. This unique volume presents the first longitudinal evidence on the performance, success, and failure of NER plans over an extended time period. Consisting of twelve detailed, in-depth case studies of actual NER plans in operation across four countries, this volume provides unparalleled evidence on such matters as: the motives behind the initial establishment of NER, different organizational forms of NER in industry, key success and failure factors over the long-term, pro and con evaluations for employers and employees, and more. Voice and Involvement at Work captures an unequalled international and comparative perspective through a wide cross-section of different NER forms. |
| fedex training and development: Departments of Veterans Affairs and Housing and Urban Development, and Independent Agencies Appropriations for 2001: National Aeronautics and Space Administration United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies, 2000 |
| fedex training and development: New Service Development James A. Fitzsimmons, Mona J. Fitzsimmons, 2000 This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw upon the expertise of internationally recognised authors. |
| fedex training and development: Metropolitan Oakland International Airport (MOIA), Airport Development Program (ADP), Port of Oakland, Alameda County , 1996 |
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