Free Fmla Training For Managers

  free fmla training for managers: Handy Reference Guide to the Fair Labor Standards Act (Federal Wage-hour Law) ... United States. Wage and Hour and Public Contracts Divisions, 1963
  free fmla training for managers: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
  free fmla training for managers: The Uniformed Services Employment and Reemployment Rights Act George R. Wood, Ossai Miazad, 2017
  free fmla training for managers: Domestic Service Employees United States. Employment Standards Administration, 1979
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  free fmla training for managers: Wrightslaw Special Education Legal Developments and Cases 2019 Peter Wright, Pamela Wright, 2020-07-10 Wrightslaw Special Education Legal Developments and Cases 2019 is designed to make it easier for you to stay up-to-date on new cases and developments in special education law.Learn about current and emerging issues in special education law, including:* All decisions in IDEA and Section 504 ADA cases by U.S. Courts of Appeals in 2019* How Courts of Appeals are interpreting the two 2017 decisions by the U.S. Supreme Court* Cases about discrimination in a daycare center, private schools, higher education, discrimination by licensing boards in national testing, damages, higher standards for IEPs and least restrictive environment* Tutorial about how to find relevant state and federal cases using your unique search terms
  free fmla training for managers: A Workable Balance United States. Commission on Family and Medical Leave, 1996
  free fmla training for managers: Essentials of Employment Law David Lewis, Malcolm Sargeant, 2004 Lewis has updated his widely recommended text to take full account of all legislative changes that have come into effect since publication of the previous edition.
  free fmla training for managers: The Book of Company Policies National Institute of Business Management, 2001
  free fmla training for managers: Strategic Compensation and Talent Management Jed DeVaro, 2020-04-02 This engaging core textbook on compensation develops a market-driven perspective, written with managers in mind.
  free fmla training for managers: Federal Regulations, Part 825 United States. Employment Standards Administration. Wage and Hour Division, 1995
  free fmla training for managers: The Nonprofit Manager's Resource Directory Ronald A. Landskroner, 2002-05-14 A newly revised and updated edition of the ultimate resource for nonprofit managers If you're a nonprofit manager, you probably spend a good deal of your time tracking down hard-to-find answers to complicated questions. The Nonprofit Manager's Resource Directory, Second Edition provides instant answers to all your questions concerning nonprofit-oriented product and service providers, Internet sites, funding sources, publications, support and advocacy groups, and much more. If you need help finding volunteers, understanding new legislation, or writing grant proposals, help has arrived. This new, updated edition features expanded coverage of important issues and even more answers to all your nonprofit questions. Revised to keep vital information up to the minute, The Nonprofit Manager's Resource Directory, Second Edition: * Contains more than 2,000 detailed listings of both nonprofit and for-profit resources, products, and services * Supplies complete details on everything from assistance and support groups to software vendors and Internet servers, management consultants to list marketers * Provides information on all kinds of free and low-cost products available to nonprofits * Features an entirely new section on international issues * Plus: 10 bonus sections available only on CD-ROM The Nonprofit Manager's Resource Directory, Second Edition has the information you need to keep your nonprofit alive and well in these challenging times. Topics include: * Accountability and Ethics * Assessment and Evaluation * Financial Management * General Management * Governance * Human Resource Management * Information Technology * International Third Sector * Leadership * Legal Issues * Marketing and Communications * Nonprofit Sector Overview * Organizational Dynamics and Design * Philanthropy * Professional Development * Resource Development * Social Entrepreneurship * Strategic Planning * Volunteerism
  free fmla training for managers: HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins) (HBR's 10 Must Reads) Harvard Business Review, Linda A. Hill, Herminia Ibarra, Robert B. Cialdini, Daniel Goleman, 2017-02-07 Develop the mindset and presence to successfully manage others for the first time. If you read nothing else on becoming a new manager, read these 10 articles. We’ve combed through hundreds of Harvard Business Review articles and selected the most important ones to help you transition from being an outstanding individual contributor to becoming a great manager of others. This book will inspire you to: Develop your emotional intelligence Influence your colleagues through the science of persuasion Assess your team and enhance its performance Network effectively to achieve business goals and for personal advancement Navigate relationships with employees, bosses, and peers Get support from above View the big picture in your decision making Balance your team’s work and personal life in a high-intensity workplace This collection of articles includes “Becoming the Boss,” by Linda A. Hill; “Leading the Team You Inherit,” by Michael D. Watkins; “Saving Your Rookie Managers from Themselves,” by Carol A. Walker; “Managing the High-Intensity Workplace,” by Erin Reid and Lakshmi Ramarajan; “Harnessing the Science of Persuasion,” Robert B. Cialdini; “What Makes a Leader?” by Daniel Goleman; “The Authenticity Paradox,” by Herminia Ibarra; “Managing Your Boss,” by John J. Gabarro and John P. Kotter; “How Leaders Create and Use Networks,” by Herminia Ibarra and Mark Lee Hunter; “Management Time: Who’s Got the Monkey?” by William Oncken, Jr., and Donald L. Wass; and BONUS ARTICLE: “How Managers Become Leaders,” by Michael D. Watkins. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.
  free fmla training for managers: Interpretative Bulletins United States. Department of Labor. Wage and Hour Division, 1938
  free fmla training for managers: Employment Relationship Under the Fair Labor Standards Act United States. Employment Standards Administration. Wage and Hour Division, 1977
  free fmla training for managers: HR for Small Business Charles H Fleischer, 2009-01-01 Protect yourself and your small business! The book explains in simple, clear language what business owners and managers need to know about their relationship with their employees in order to comply with the law and protect themselves and their business from being sued. The new edition of this book includes everything from recruiting and hiring to discipline and termination and everything in between. Updated legal information has been added on the new minimum wage law that employers must be aware of, the right to privacy for employees, especially in terms of their email, Internet usage, and phone calls, and what employers need to do to comply with disability laws and FMLA. The appendices in this book include required postings in the workplace, legal holidays, online resources for employers and human resource professionals, a sample employee handbook outline, an employer tax calendar, and a complete glossary of terms.
  free fmla training for managers: EEOC Enforcement Guidance , 1998
  free fmla training for managers: Risk Management in Health Care Institutions Florence Kavaler, Allen D. Spiegel, 2003 Risk management for health care institutions involves the protection of the assets of the organizations, agencies, and individual providers from liability. A strategic approach can result in significant cost savings. Risk Management in Health Care Institutions: A Strategic Approach offers governing boards, chief executive officers, administrators, and health profession students the opportunity to organize and devise a successful risk management program. Experts in risk management have contributed comprehensive, up-to-date syntheses of relevant topics to assist with practical risk management strategies.
  free fmla training for managers: 101 Sample Write-Ups for Documenting Employee Performance Problems Paul Falcone, 2010-03-24 Whether you’re addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every employee encounter is clear, fair, and most importantly, legal. Thankfully, HR expert Paul Falcone has provided this wide-ranging resource that explains in detail the disciplinary process and provides ready-to-use documents that eliminate stress and second-guessing about what to do and say.Revised to reflect the latest developments in employment law, the third edition of 101 Sample Write-Ups for Documenting Employee Performance Problems includes expertly crafted, easily customizable write-ups that address: sexual harassment, absenteeism, insubordination, drug or alcohol abuse, substandard work, email and phone misuse, teamwork issues, managerial misconduct, confidentiality breaches, social media abuse, and more!With each sample document also including a performance improvement plan, outcomes and consequences, and a section of employee rebuttal, it’s easy to see why over 100,000 copies have already been sold, making life for managers and HR personnel significantly easier when it comes to addressing employee performance issues.
  free fmla training for managers: Soft Targets and Crisis Management Michael J. Fagel, Jennifer Hesterman, 2016-09-19 Uniting the best of Michael Fagel and Jennifer Hesterman's books in the fields of homeland security and emergency management, the editors of this volume present the prevailing issues affecting the homeland security community today. Many natural and man-made threats can impact our communities—but these well-known and highly respected authors create order from fear, guiding the reader through risk assessment, mitigation strategies, community EOC planning, and hardening measures based upon real-life examples, case studies, and current research in the practice. As terrorist attacks and natural disasters continue to rock the world, Soft Targets and Crisis Management emphasizes the vulnerability of soft targets like schools, churches, and hospitals, and presents the methodology necessary to respond and recover in the event of a crisis in those arenas. Features: Based on ASIS award-winning texts Provides a multi-faceted look at crisis management principles Offers community-specific examples for diverse locales and threat centers Includes up-to-date case studies on soft target attacks from around the world A must-read for security, emergency management, and criminal justice professionals, Soft Targets and Crisis Management: What Emergency Planners and Security Professionals Need to Know is a crucial text for practitioners seeking to make the world a safer place for others.
  free fmla training for managers: Write it Right! Richard Andersen, Helene Hinis, 1993
  free fmla training for managers: Fundamentals of Human Resource Management Robert N. Lussier, John R. Hendon, 2015-11-26 Fundamentals of Human Resource Management: Functions, Applications, Skill Development takes a unique three-pronged approach that gives students a clear understanding of important HRM concepts and functions, shows them how to apply those concepts, and helps them build a strong skill set they can use in their personal and professional lives. Covering the vast majority the 210 required SHRM Curriculum Guidebook topics required for undergraduates, Fundamentals of Human Resource Management gives the student the ability to successfully manage others in today's work environment. Authors Robert N. Lussier and John R. Hendon engage students with a variety of high-quality applications and skill development exercises to improve students’ comprehension and retention. The authors’ emphasis on current trends and the challenges facing HR managers and line managers today provide students with key insights on important issues and prepare them for successful careers.
  free fmla training for managers: Prevailing Wage Rate Laws United States. Bureau of Labor Statistics, 1935
  free fmla training for managers: The Business of Medical Practice David E. Marcinko, MBA, CFP, CMP, Hope Rachel Hetico, RN, MHA, CMPTM, 2010-12-15 Praise for the previous edition: This comprehensive multi-authored text contains over 450 pages of highly specific and well-documented information that will be interest to physicians in private practice, academics, and in medical management. . . [Chapters are] readable, concise yet complete, and well developed. I could have used a book like this in the past, I will certainly refer to it frequently now. 4 stars Carol EH Scott-Conner, MD, PhD, MBA American College of Physician Executives Does Health 2.0 enhance or detract from traditional medical care delivery, and can private practice business models survive? How does transparent business information and reimbursement data impact the modern competitive healthcare scene? How are medical practices, clinics, and physicians evolving as a result of rapid health- and non-health-related technology change? Does transparent quality information affect the private practice ecosystem? Answering these questions and more, this newly updated and revised edition is an essential tool for doctors, nurses, and healthcare administrators; management and business consultants; accountants; and medical, dental, business, and healthcare administration graduate and doctoral students. Written in plain language using nontechnical jargon, the text presents a progressive discussion of management and operation strategies. It incorporates prose, news reports, and regulatory and academic perspectives with Health 2.0 examples, and blog and internet links, as well as charts, tables, diagrams, and Web site references, resulting in an all-encompassing resource. It integrates various medical practice business disciplines-from finance and economics to marketing to the strategic management sciences-to improve patient outcomes and achieve best practices in the healthcare administration field. With contributions by a world-class team of expert authors, the third edition covers brand-new information, including: The impact of Web 2.0 technologies on the healthcare industry Internal office controls for preventing fraud and abuse Physician compensation with pay-for-performance trend analysis Healthcare marketing, advertising, CRM, and public relations eMRs, mobile IT systems, medical devices, and cloud computing and much more!
  free fmla training for managers: Fundamentals of Human Resource Management Mary Gowan, 2021-01-15 Fundamentals of Human Resource Management for Competitive Advantage delves into the essential principles and practices of human resource management with a focus on gaining a competitive edge in the modern business landscape. A wide variety of learning tools in each chapter keeps students engaged and helps them bridge the gap between theoretical concepts and real-world applications.
  free fmla training for managers: Physician Practice Management Lawrence F. Wolper, 2012-05-24 Published in association with the MGMA and written for physician leaders and senior healthcare managers as well as those involved in smaller practices, Physician Practice Management: Essential Operational and Financial Knowledge provides a comprehensive overview of the breadth of knowledge required to effectively manage a medical group practice today. Distinguished experts cover a range of topics while taking into special consideration the need for a broader and more detailed knowledge base amongst physicians, practice managers and healthcare managers. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.
  free fmla training for managers: Fundamentals of Human Resource Management Susan L. Verhulst, David A. DeCenzo, 2021-09-22 Fully revised and updated with input from practicing HR professionals, Fundamentals of Human Resource Management, 14th Edition provides students with a concise yet thorough introduction to the quickly evolving world of Human Resource Management (HR). This conversational and engaging text is designed to enhance online and distance learning and covers nearly all topics and competencies recommended by Society of Human Resource Management (SHRM) and Human Resource Certification Institute (HRCI) including human resource functions, strategy, planning, legal context, employee relations, talent acquisition, training and development, performance management, total rewards, health, safety, and labor relations. Every chapter is filled with real-world examples and activities based on current and emerging issues designed to strengthen student comprehension and increase student engagement.
  free fmla training for managers: The Health Care Manager's Human Resources Handbook Charles R. McConnell, 2013 McConnell provides a resource for healthcare department managers who must relate to and work with their HR departments and manage their personnel. He explores strategies to gain the most value out of an organization's HR department.
  free fmla training for managers: Assisted Living Administration and Management Review Darlene Yee-Melichar, EdD, FGSA, FAGHE, Cristina Flores, PhD, RN, FGSA, Andrea Renwanz Boyle, PhD, RN, FNAP, 2021-11-23 “This book is a must-have resource for anyone preparing for RC/AL licensure...The book provides both regulatory and day-to-day operational questions that will allow current and future leaders in long-term care and assisted living to be successful senior leaders in the senior care field. ---Doody's Review Service, 3 stars Contains more than 300 practice questions and answers! Assisted Living Administration and Management Review is the first practical question-based study guide for anyone preparing for certification or licensure exams in residential care and assisted living (RC/AL) administration. Organized according to the original five domains of practice established by the National Association of Long-Term Care Administrator Boards (NAB) and used in Assisted Living Administration and Management: Effective Practices and Model Programs in Elder Care, Second Edition, the book reflects the type of questions seen on the state and national exams. Answers and brief rationales have been provided in a final chapter organized according to the five domains of practice or knowledge areas of responsibility - Organizational Management, Human Resources Management, Business and Financial Management, Environmental Management, and Resident Care Management. Written by certified assisted living administrators and licensed health professionals and featuring questions relevant to all state-based exams, this is the authoritative study guide for anyone seeking professional certification/licensure in this growing line of service. The review begins with a comprehensive introduction to the current professional landscape of residential care and assisted living administration in addition to coverage of the different certification and licensure programs available. The following domain-based chapters feature multiple-choice, single-best answer questions, covering all core knowledge areas of responsibility that one is likely to see when taking state or national exams. Containing over 300 practice questions with rationales to encourage self-assessment and further learning, this is a must-have resource for students and professionals seeking RC/AL administrator certification or licensure. Key Features: Over 300 multiple-choice, single-best answer questions with answers and rationales Prepares students to study for Residential Care/Assisted Living (RC/AL) administrator certification and licensure exams administered at the state or national level Organized according to five domains of practice - Organizational Management, Human Resources Management, Business and Financial Management, Environmental Management, and Resident Care Management Written by certified assisted living administrators and licensed health professionals Purchase includes digital access for use on most mobile devices or computers
  free fmla training for managers: The Fair Labor Standards Act Ellen C. Kearns, Monica Gallagher, 1999
  free fmla training for managers: Human Resource Management Mary Gowan, Beverly J. DeMarr, Jannifer David, 2022-01-15 Formerly published by Chicago Business Press, now published by Sage Human Resource Management: Managing Employees for Competitive Advantage, Fifth Edition offers a strategic framework—applicable across large and small organizations—to efficiently recognize and empower the right talent in a rapidly evolving business environment. Written in an accessible and engaging manner, authors Mary Gowan, Beverly DeMarr, and Jannifer David enable students to learn about the various practices and tools that can be used for effective employee management, as well as how to leverage them in different situations. This title is accompanied by a complete teaching and learning package. Contact your Sage representative to request a demo. Learning Platform / Courseware Sage Vantage is an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It′s a learning platform you, and your students, will actually love. Assignable Video with Assessment Assignable video (available in Sage Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
  free fmla training for managers: The HR Answer Book Shawn A. Smith, Rebecca A. Mazin, 2011 The HR Answer Book is an easy-to-use problem solver for managers and human resources professionals struggling to adapt to new workplace challenges. Authors Shawn Smith and Rebecca Mazin address more than 200 of the most common employer questions relating to job functions such as recruitment and hiring, discipline and downsizing, compensation and benefits, and training and employee relations. As a result, the book equips readers with the industry's best practices to overcome any hurdle and experience astounding success in their roles.The updated second edition of The HR Answer Book contains a comprehensive and up-to-date overview of the human resources field for management instructors, including revised and expanded sections on FMLA, health insurance changes, compensation laws, salary reductions, and using social networking to recruit employees. It is also packed with bonus checklists including: 10 Questions to Ask Before Scheduling an Interview, Job Applicant Flow logs, Performance Goals forms, and an Exit Interview Questionnaire.In the fast-paced environment of the twenty-first century, human resources professionals and department managers must try on new approaches to success. Whether used as a cover-to-cover resource or a quick reference for tackling specific challenges, this book offers the immediately accessible tools you need to thrive and help others--and your organization--do the same.
  free fmla training for managers: Human Resources Management St. Clements University Academic Staff , Human Resources Management Talent Acquisition Employee Onboarding and Training Performance Management Compensation and Benefits Employee Relations HR Compliance and Risk Management The Future of HR
  free fmla training for managers: Workplace Disaster Preparedness, Response, and Management R. Paul Maiden, Rich Paul, Christina Thompson, 2013-05-13 Respond quickly and effectively to workplace trauma For years, employee assistance programs have been providing critical incidence stress management services to employees who have been involved in, or witness to, workplace fatalities and accidents that are likely to traumatize workers and affect quality of work and increase sick leave and health claims. Workplace Disaster Preparedness, Response, and Management presents successful strategies for rapid response to episodes of workplace violence, natural disasters, and acts of terrorism that have become all-too-common occurrences in the workplace. Workplace Disaster Preparedness, Response, and Management is a must read for professionals in the business of providing crisis response services and for employers responsible for planning and coordinating organizational responses to disasters. This unique book presents first-hand accounts from EAP program managers, Critical Incident Stress Management (CISM) professionals, and crisis managers on their trauma response techniques and from health professionals involved in the aftermath of Hurricane Katrina and the Sept. 11 attacks on the World Trade Centers and the Pentagon. Workplace Disaster Preparedness, Response, and Management examines: similar and dissimilar experiences of EAP professionals in responding to large scale traumatic events using military models in trauma response managing trauma in the South African mining industry trauma response techniques in high risk work settings compassion fatigue among professional helpers how various types of industries handle critical incidents EAP responses to natural disasters repetitious violence in the workplace organizational crisis intervention and much more Workplace Disaster Preparedness, Response, and Management also includes Bern Beidel’s first-person account as EAP Director for the United States House of Representatives of the response to anthrax contamination in mailrooms and office buildings in the nation’s capital.
  free fmla training for managers: SHRM-CP, SHRM-SCP, PHR, SPHR Complete Practice Exams Dan Hoffman, 2024-02-15 SHRM-CP, SHRM-SCP, PHR, SPHR Professional Human Resources Certification Complete Practice Exams book contains 2,000 practice questions for the SHRM HR certification exams - the SHRM-CP and the SHRM-SCP certifications as well as for the HRCI certification exams - the PHR and the SPHR certifications. These challenging practice questions cover the functional areas of both the SHRM and HRCI certification exams and are similar to the actual exam content and level of difficulty. Included are in-depth explanations for each question to further deepen your study and understanding of the SHRM and HRCI required exam material. The practice exams cover all topics of the SHRM-CP and the SHRM-SCP certification exams with updates such as; People Organization Workplace Behavioral Competencies The practice exams cover all topics of the PHR and the SPHR certification exams with updates such as; Business Management Workforce Planning and Talent Acquisition Learning and Development Total Rewards Employee Engagement Employee and Labor Relations HR Information Management
  free fmla training for managers: Current State of Manufacturing in the United States United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Manufacturing and Competitiveness, 1998
  free fmla training for managers: Applied Psychology in Talent Management Wayne F. Cascio, Herman Aguinis, 2024-05-28 This text provides the most comprehensive, future-oriented overview of psychological theories and how they impact people decisions in today′s workplace with integrated coverage of technology, strategy, globalization, and social responsibility.
  free fmla training for managers: Human Resource Management in Public Service Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart, 2021-06-30 Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues of management in the public sector. This Seventh Edition encourages active learning for students through skill-building exercises, problem-solving tasks, and new sections on critical thinking.
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  free fmla training for managers: Fire and Emergency Services Administration: Management and Leadership Practices L. Charles Smeby Jr., 2013-04-17 Fire and Emergency Services Administration: Management and Leadership Practices, Second Edition covers the latest course objectives from the Fire and Emergency Services Higher Education’s (FESHE) Bachelor’s Core Level Fire and Emergency Services Administration model curriculum. To effectively lead modern public safety organizations and the various components within them, individuals must possess a solid understanding of the always-changing issues that face the fire and emergency medical services. The second edition of Fire and Emergency Services Administration: Management and Leadership Practices has been completely updated to deliver the very latest information needed to understand these challenges and will assist managers in making the proper decisions that can impact all aspects of their organization. The Second Edition features: Expanded emphasis on management and leadership of EMS operations. Updated budgeting financial strategies, including advice on how to overcome shrinking budgets and economic downturn. New guidance on hiring and diversity. Expanded coverage on training, education, and fire fighter safety. The following features are incorporated throughout the Second Edition: Chapter Objectives: FESHE Objectives and Knowledge Objectives are listed at the beginning of each chapter, including page references. Case Studies: Real-life incidents help stimulate student discussion and highlight important concepts. Facts and Figures: Provides useful and interesting history, facts, and other research relating to the fire and emergency services. Words of Wisdom: Presents powerful and informative quotes from organizational leaders and experts in their fields. Chief Officer Tips: Targeted advice to deal with common administrative issues and introduce techniques to implement change. Chapter Activities: End-of-chapter Fire and EMS activities reinforce important concepts and improve students’ comprehension.
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