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| frontline education customer service phone number: Courageous Conversations About Race Glenn E. Singleton, Curtis Linton, 2005-11-18 Deepen your understanding of racial factors in academic performance and discover new strategies for closing the achievement gap! Examining the achievement gap through the prism of race, the authors explain the need for candid, courageous conversations about race in order to understand why performance inequity persists. Through these courageous conversations, educators will learn how to create a learning community that promotes true academic parity. Practical features of this book include: Implementation exercises Prompts, language, and tools that support profound discussion Activities and checklists for administrators Action steps for creating an equity team |
| frontline education customer service phone number: Elevating Customer Service in Higher Education Heath Boice-Pardee, Dr. Emily Richardson, Eileen Soisson, 2018-06-04 Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies and practices that impact customer service Tips for cultivating faculty and staff buy-in Examples of exemplary customer service initiatives at other colleges and universities REVIEWS Elevating Customer Service should be read by every administrator who cares about retention and service excellence. - Neal Raisman, N. Raisman & Associates In today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity. - Bill Destler, President Emeritus, Rochester Institute of Technology How refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators. - David DeCenzo, President, Coastal Carolina University This insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students. - Jim Pillar, Associate Vice President of Housing, Monmouth University This really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider. - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick |
| frontline education customer service phone number: Not Light, But Fire Matthew R. Kay, 2018 Do you feel prepared to initiate and facilitate meaningful, productive dialogues about race in your classroom? Are you looking for practical strategies to engage with your students? Inspired by Frederick Douglass's abolitionist call to action, it is not light that is needed, but fire Matthew Kay has spent his career learning how to lead students through the most difficult race conversations. Kay not only makes the case that high school classrooms are one of the best places to have those conversations, but he also offers a method for getting them right, providing candid guidance on: How to recognize the difference between meaningful and inconsequential race conversations. How to build conversational safe spaces, not merely declare them. How to infuse race conversations with urgency and purpose. How to thrive in the face of unexpected challenges. How administrators might equip teachers to thoughtfully engage in these conversations. With the right blend of reflection and humility, Kay asserts, teachers can make school one of the best venues for young people to discuss race. |
| frontline education customer service phone number: Development of a Training Program for Frontline Service Employees' Improvement of Student Services Debbie S. Persaud, 2005-11-04 Frontline employees represent the bloodline of an organization. This applied dissertation focused on development of a training program to improve skills necessary for quality student-customer service. Six research questions were answered. First, what skills are required to enhance customer service satisfaction? Second, what are employees' perception of attitudes and expectations relative to delivery of goods and services? Third, what action is required to improve employees' performance to effect customer satisfaction? Fourth, what content-- knowledge, skills, and procedures--are necessary for inclusion in the training plan? Fifth, how can training best be structured and developed to improve the necessary skills? Sixth, how and by whom should the plan be implemented, and if implemented, how should it be evaluated? The development problem-solving methodology was used to answer the research questions. Additionally, a Frontline Service Employees' Perceived Training Needs Survey was administered to gather information relative to the recommended training program. The research questions were answered through procedures that involved formative and summative committees' examination of the program content, format, design, and evaluation method. The final project was a recommended frontline service employees training program. Conclusions drawn from the study revealed the following: (a) a training program should be implemented to enhance skills required for better student-customer services within the organization; (b) a training program for frontline employees should include skills pertaining to active listening, trust and rapport, telephone etiquette, problem-solving and conflict resolution, and clear understanding and knowledge of the organization's policies and procedures; (c) trainees should have the choice and flexibility of mode of instruction and location of training; and (d) an evaluation plan should be established posttraining to ensure that quality and program objectives are continuously being met. The recommended training program was submitted to the leaders of the organization who have the authority to approve its implementation. |
| frontline education customer service phone number: Leading Educational Change Helen Janc Malone, 2015-04-28 “You won’t find a better book on whole-system change that covers so much ground in such an accessible form than Leading Educational Change!” —From the Foreword by Michael Fullan, Professor Emeritus, OISE, University of Toronto “This book tackles critical issues and conundrums about how to create productive educational systems by a group of exceptionally knowledgeable thought leaders from the U.S. and around the world. Both policymakers and practitioners will benefit from these valuable insights.” —Linda Darling-Hammond, Charles E. Ducommun Professor of Education at Stanford University, author of The Flat World and Education “A well-edited and fascinating anthology with a wide variety of prescriptions, from the powerful to the improbable.” —Sir Michael Barber, Chief Education Advisor, Pearson “This book provides exactly what we need at this moment in the education enterprise: clear-eyed and far-reaching analyses from our brightest minds on the problems and potential solutions to delivering better educators and education amid a vastly changing, globally competitive, and interconnected 21st century.” —Gregory A. Patterson, Managing Editor, Phi Delta Kappan Magazine This collection features original essays from international superstars in the field of educational change. Each “think piece” draws on the latest knowledge from research, policy, and practice to provide important insights for creating systemic, meaningful reform. The authors directly address contemporary challenges, misconceptions, and failed strategies, while also offering solutions, ideas, and guiding questions for examination. Unique in its breadth of ideas and diversity of voices, Leading Educational Change is must-reading for education decision makers on all levels, frontline practitioners, and everyone involved with children and adolescent learning. Together with the online companion Instructor’s Guide, this is also a perfect text for educational leadership and policy courses. Contributors: Mel Ainscow, Stephen E. Anderson, Rukmini Banerji, Gabriel Cámara, Maria Helena Guimarães de Castro, Madhav Chavan, Amanda Datnow, Sherry L. Deckman, Lorna Earl, Patrick Griffin, Silvina Gvirtz, Andy Hargreaves, Alma Harris, Jonathan D. Jansen, Elena Lenskaya, Ann Lieberman, Helen Janc Malone, Barry McGaw, Pak Tee Ng, Pasi Sahlberg, Andreas Schleicher, Dennis Shirley, James P. Spillane, Louise Stoll, Esteban Torre, Yong Zhao Helen Janc Malone, Ed.D., is an educational researcher dedicated to connecting research, policy, and practice in support of student learning and positive development. Her work centers on educational change, whole-system reform, expanded learning, and K–16 pathways. |
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| frontline education customer service phone number: On Your Mark Thomas R. Guskey, 2014-08-05 Create and sustain a learning environment where students thrive and stakeholders are accurately informed of student progress. Clarify the purpose of grades, craft a vision statement aligned with this purpose, and discover research-based strategies to implement effective grading and reporting practices. Identify policies and practices that render grading inaccurate, and understand the role grades play in students’ future success and opportunities. |
| frontline education customer service phone number: The Impact Cycle Jim Knight, 2017-07-28 Jim Knight is one of the wise men of coaching. His well is deep; he draws from it the best tools from practitioners, the wisdom of experience, and research-based insights. And he never loses sight of the bigger picture: the point of all this is to have more impact in this life we′re lucky enough to live. —MICHAEL BUNGAY STANIER, Author of The Coaching Habit Identify . . . Learn . . . Improve When it comes to improving practice, few professional texts can rival the impact felt by Jim Knight’s Instructional Coaching. For hundreds of thousands of educators, Jim bridged the long-standing divide between staff room and classroom offering up a much a more collaborative, respectful, and efficient PD model for achieving instructional excellence. Now, one decade of research and hundreds of in-services later, Jim takes that work a significant step further with The Impact Cycle: an all-new instructional coaching cycle to help teachers and, in turn, their students improve in clear, measurable ways. Quintessential Jim, The Impact Cycle comes loaded with every possible tool to help you reach your coaching goals, starting with a comprehensive video program, robust checklists, and a model Instructional Playbook. Quickly, you’ll learn how to Interact and dialogue with teachers as partners Guide teachers to identify emotionally compelling, measurable, and student-focused goals Set coaching goals, plan strategies, and monitor progress for optimal impact Use documentary-style video and text-based case studies as models to promote maximum teacher clarity and proactive problem solving Streamline teacher enrollment, data collection, and deep listening Jim writes, When we grow, improve, and learn, when we strive to become a better version of ourselves, we tap into something deep in ourselves that craves that kind of growth. Read The Impact Cycle and soon you’ll discover how you can continually refine your practice to help teachers and students realize their fullest potential. |
| frontline education customer service phone number: Evaluating Professional Development Thomas R. Guskey, 2000 Explains how to better evaluate professional development in order to ensure that it increases student learning, providing questions for accurate measurement of professional development and showing how to demonstrate results and accountability. |
| frontline education customer service phone number: Teaching at Its Best Linda B. Nilson, 2010-04-20 Teaching at Its Best This third edition of the best-selling handbook offers faculty at all levels an essential toolbox of hundreds of practical teaching techniques, formats, classroom activities, and exercises, all of which can be implemented immediately. This thoroughly revised edition includes the newest portrait of the Millennial student; current research from cognitive psychology; a focus on outcomes maps; the latest legal options on copyright issues; and how to best use new technology including wikis, blogs, podcasts, vodcasts, and clickers. Entirely new chapters include subjects such as matching teaching methods with learning outcomes, inquiry-guided learning, and using visuals to teach, and new sections address Felder and Silverman's Index of Learning Styles, SCALE-UP classrooms, multiple true-false test items, and much more. Praise for the Third Edition of Teaching at Its BestEveryone veterans as well as novices will profit from reading Teaching at Its Best, for it provides both theory and practical suggestions for handling all of the problems one encounters in teaching classes varying in size, ability, and motivation. Wilbert McKeachie, Department of Psychology, University of Michigan, and coauthor, McKeachie's Teaching TipsThis new edition of Dr. Nilson's book, with its completely updated material and several new topics, is an even more powerful collection of ideas and tools than the last. What a great resource, especially for beginning teachers but also for us veterans! L. Dee Fink, author, Creating Significant Learning ExperiencesThis third edition of Teaching at Its Best is successful at weaving the latest research on teaching and learning into what was already a thorough exploration of each topic. New information on how we learn, how students develop, and innovations in instructional strategies complement the solid foundation established in the first two editions. Marilla D. Svinicki, Department of Psychology, The University of Texas, Austin, and coauthor, McKeachie's Teaching Tips |
| frontline education customer service phone number: Nursing Assistant Care Susan Alvare, 2005 Over 6,000 instructors shared their ideas for the perfect nursing assistant textbook. Nursing Assistant Care is exactly what you asked for: a full-color, up-to-date, affordable book that meets and exceeds federal and state requirements. Specifically, it contains: beautifully illustrated and clearly photographed chapters organized around learning objectives and written at a low reading level creative methods to teach care and observations, promoting independence, and essential information on preventing abuse and neglect chapter-ending material which develops critical thinking and tests the chapter illnesses and common conditions in one chapter, organized by body system an entire chapter on confusion, dementia, and Alzheimer?s disease up-to-date CPR and emergency care sections a full chapter on mental health and mental illness information on developmental disabilities personal care skills housed within one chapter, as are nursing skills separate chapters for bowel and urinary elimination |
| frontline education customer service phone number: 108-1 Hearings: Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations For 2004, Part 1, April 10, 2003, * , 2003 |
| frontline education customer service phone number: Focus on Teaching Jim Knight, 2014-03-06 “Video will completely change the way we do professional learning.” —Jim Knight Video recordings of teachers in action offer a uniquely powerful basis for improvement. Best-selling professional development expert Jim Knight delivers a surefire method for harnessing the potential of video to reach new levels of excellence in schools. Focus on Teaching details: Strategies that teachers, instructional coaches, teams, and administrators can use to get the most out of using video Tips for ensuring that video recordings are used in accordance with ethical standards and teacher/student comfort levels Protocols, data gathering forms, and many other tools to get the most out of watching video |
| frontline education customer service phone number: Work-at-Home Company Listing for Customer Service Representatives S. Marie Surles, 2014-12-22 A reference and sourcebook of work-at-home company listings for customer service representatives. This ebook has compiled a listing of telecommuting companies that previously and currently hire customer service representatives, technical support specialists, call center agents and other customer support professionals to work from home. All contact details are provided and verified as of the book's publication. HEA-Employment.com is a work-at-home job listing service. Our website offers job seekers access to thousands of available work-at-home job opportunities. Over the years we compiled a listing of thousands of legitimate telecommuting companies that hire telecommuters and virtual assistants. The companies listed in this ebook are currently hiring or have hired people to work from home in the past. The companies are accept resumes for current and future job openings. HEA-Employment.com has the most comprehensive work at home job database on the Internet today with access to 1000's of work at home jobs and home based business opportunities from over 1,000 job boards all on one site. From part-time and temporary to full-time and permanent, every type of job is included. You can select when you want to work, how much you want to work and how much you want to be paid. |
| frontline education customer service phone number: Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2016 United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies, 2015 |
| frontline education customer service phone number: IEP Goals that Make a Difference Carol Kosnitsky, 2008-01-01 |
| frontline education customer service phone number: Mathematizing Children's Literature Allison Hintz, Antony T. Smith, 2023-10-10 Many teachers use traditional counting and shape books in math class. But what would happen if we approached any story with a math lens? How might mathematizing children's literature give learners space to ask their own questions, and make connections between stories, their lives, and the world around them? These are the questions authors Allison Hintz and Antony T. Smith set out to explore in Mathematizing Children's Literature: Sparking Connections, Joy, and Wonder Through Read-Alouds and Discussion as they invite us to consider fresh ways of using interactive read-alouds to nurture students as both readers and mathematicians. Inside Mathematizing Children's Literature, you'll learn how to do the following: Select picture books according to the goals of the read aloud experience Plan and facilitate three styles of read aloud discussions - Open Notice and Wonder, Math Lens, and Story Explore Utilize Idea Investigations - experiences that invite students to pursue literacy and math-focused ideas beyond the pages of the read aloud Connect with students' families and communities through stories Along the way, Hintz and Smith provide a wide range of picture book suggestions and appendices that include ready-to-use lesson planning templates, a form for notes, and a bookmark of guiding questions. Mathematizing Children's Literature is a practical resource you'll find yourself referring to frequently. |
| frontline education customer service phone number: Serviceology for Smart Service System Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka, 2016-10-05 Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics. |
| frontline education customer service phone number: Just Schools Ann M. Ishimaru, 2020 Just Schools examines the challenges and possibilities for building more equitable forms of collaboration among non-dominant families, communities, and schools. The text explores how equitable collaboration entails ongoing processes that begin with families and communities, transform power, build reciprocity and agency, and foster collective capacity through collective inquiry. These processes offer promising possibilities for improving student learning, transforming educational systems, and developing robust partnerships that build on the resources, expertise, and cultural practices of non-dominant families. Based on empirical research and inquiry-driven practice, this book describes core concepts and provides multiple examples of effective practices. “This is the most compelling work to date on school and community engagement. It will be required reading for all my future classes.” —Muhammad Khalifa, University of Minnesota “Full of practical steps that educators and administrators can and must take to build strong collaborations with families.” —Mark R. Warren, University of Massachusetts Boston “This important publication provides a way forward for educators, families, students and community members to co-create “Just Schools” by honoring, validating, and celebrating each other’s knowledge, skills, power and resources.” —Karen Mapp, Harvard Graduate School of Education |
| frontline education customer service phone number: Continuous Improvement in High Schools Martha Abele Mac Iver, Robert Balfanz, 2022-10-18 Continuous Improvement in High Schools gives educators and policymakers an accessible, actionable framework to address one of the nation's most important educational priorities: improving high school graduation and postsecondary preparedness rates. Martha Abele Mac Iver and Robert Balfanz, national experts in dropout prevention, apply the Carnegie Foundation’s continuous improvement framework to the issue of student success in high school, starting with the critical ninth-grade year. A proven tool for organizational change, the framework provides a systematic structure for examining the root causes of problems and testing possible solutions. Mac Iver and Balfanz draw on their decades of experience working with educators and their deep knowledge of challenges faced by high schools to customize the framework to the high school context. They model the use of improvement science principles such as establishing practical measures, conducting disciplined inquiry, and accelerating learning through networked communities. With real-world examples and ideas for change, the authors show how attention to five key areas can enrich student educational experience and improve high school outcomes. These areas are early warning and intervention systems; family engagement; students’ sense of connectedness to school; social, emotional, and academic development; and teacher instructional practices. The guidance offered in this useful work will enable educators and their collaborating partners to create their own powerful solutions for student success. |
| frontline education customer service phone number: Human Services as Complex Organizations Yeheskel Hasenfeld, 2009-07-29 Hasenfeld has done it again. An excellent collection of essays on many of the most important trends and issues involving human service organizations. —Mayer N. Zald, Professor (emeritus), Sociology, Social Work, and Management, University of Michigan The Second Edition of this best-selling text provides a comprehensive and state-of-the-art perspective on human service organizations. This vanguard collection weaves the latest theoretical and empirical studies in macro theory with contemporary examples from hospitals, schools, social service organizations, mental health centers, and public welfare agencies. Blending theory with application, this outstanding anthology highlights the moral choices and accomplishments made by human service organizations. Key Features of This Edition Presents the latest theoretical and empirical studies on human service organizations, offering students key analytical tools to study and understand human behavior in various contexts. Introduces important new topics, such as the impact of the policy environment, emotional labor, and advocacy Offers students a new perspective with original studies on organizational ideologies, conditions of work, structuration of service technologies, diversity, and discretion. Intended Audience This exceptional compilation of the best theoretical and empirical studies on human service organizations is indispensable to graduate students and scholars of organization studies, organizational behavior, and Human Behavior in the Social Environment. |
| frontline education customer service phone number: Customer Service Training 101 Renee Evenson, 2011 Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include How Do I Measure Up? self-assessments, and Doing It Right examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more. |
| frontline education customer service phone number: Artificial Intelligence (AI) and Customer Social Responsibility (CSR) Reem Khamis Hamdan, |
| frontline education customer service phone number: Commerce Business Daily , 2001-10 |
| frontline education customer service phone number: Miseducation Katie Worth, 2021-11-09 Why are so many American children learning so much misinformation about climate change? Investigative reporter Katie Worth reviewed scores of textbooks, built a 50-state database, and traveled to a dozen communities to talk to children and teachers about what is being taught, and found a red-blue divide in climate education. More than one-third of young adults believe that climate change is not man-made, and science teachers who teach global warming are being contradicted by history teachers who tell children not to worry about it. Who has tried to influence what children learn, and how successful have they been? Worth connects the dots to find out how oil corporations, state legislatures, school boards, and textbook publishers sow uncertainty, confusion, and distrust about climate science. A thoroughly researched, eye-opening look at how some states do not want children to learn the facts about climate change. |
| frontline education customer service phone number: Workbook for Elsevier's Veterinary Assisting Textbook - E-Book Margi Sirois, 2020-02-27 - NEW! Updated activities and questions reflect the new content in Elsevier's Veterinary Assisting Textbook, 3rd Edition. |
| frontline education customer service phone number: Services Marketing: Text and Cases, 2/e Harsh V. Verma, 2012 |
| frontline education customer service phone number: Critical Perspectives on the Management and Organization of Emergency Services Paresh Wankhade, Leo McCann, Peter Murphy, 2019-05-16 Critical Perspectives on the Management and Organization of Emergency Services makes an important contribution to the subject of emergency services management and to public administration and organization studies more generally. It critically assesses developments in emergency services management by examining the multi-dimensional nature of the provision of emergency services and their connectedness in advanced western democracies. The effective management of emergency services has never been more important than in today’s high-pressured and cost-conscious public sector. The authors of this volume forensically analyse the challenges of delivering emergency services within this context. This book provides an in-depth, scholarly and comprehensive analysis of the changing landscape of emergency service provision and clearly addresses a gap in the market for a critical volume on the emergency services. For anyone seeking to understand why and how the management of emergency services matters, this collection is essential reading. |
| frontline education customer service phone number: Service Profit Chain W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett, 1997-04-10 In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal service excellence books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the depth of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee satisfaction mirror and the customer value equation to achieve a customer's eye view of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a balanced scorecard of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal best practice information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management. |
| frontline education customer service phone number: Mental Health Promotion and Protection Naseem Akhtar Qureshi, Samrat Singh Bhandari, Giorgio Di Lorenzo, Harshavardhan Sampath, 2023-09-13 The WHO constitution states: Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity. There are multiple factors that contribute towards good mental health including civil liberties, politics, economics, social rights, and cultural diversity, and quality of life of the individual and the society as a whole. The promotion of mental health spans many disciplines in order to cover all these factors such as education, work, justice, housing, and welfare. Therefore, it is important to collaborate to create an environment that promotes and supports mental health to improve psychological well-being and allow individuals to realize their own abilities, work productively and contribute to society and live fulfilling lives. There is no health without mental health that is vital to individuals, families, communities, and societies across the world and so the goal of this Research Topic is to collate ideas and research of strategies for the promotion of mental health across all disciplines in order to raise awareness of mental health promotion and protection to ensure it’s incorporation in national mental health policies going forwards. This is of particular relevance given the mental health crisis being experienced across the world right now. |
| frontline education customer service phone number: Asking Properly George Smith, 1996 |
| frontline education customer service phone number: Adult and Continuing Education Today , 1993 |
| frontline education customer service phone number: Boundary Spanning Elements and the Marketing Function in Organizations Sunil Sahadev, Keyoor Purani, Neeru Malhotra, 2015-02-25 This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements. |
| frontline education customer service phone number: Censorship, Surveillance, and Privacy: Concepts, Methodologies, Tools, and Applications Management Association, Information Resources, 2018-10-05 The censorship and surveillance of individuals, societies, and countries have been a long-debated ethical and moral issue. In consequence, it is vital to explore this controversial topic from all angles. Censorship, Surveillance, and Privacy: Concepts, Methodologies, Tools, and Applications is a vital reference source on the social, moral, religious, and political aspects of censorship and surveillance. It also explores the techniques of technologically supported censorship and surveillance. Highlighting a range of topics such as political censorship, propaganda, and information privacy, this multi-volume book is geared towards government officials, leaders, professionals, policymakers, media specialists, academicians, and researchers interested in the various facets of censorship and surveillance. |
| frontline education customer service phone number: Public Health and the Environment , 2002 |
| frontline education customer service phone number: Telemedicine During and Beyond COVID-19 Sonu Bhaskar, Maciej Banach, Robert Weissert, Shikha Mittoo, Alma Nurtazina, 2021-05-04 |
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| frontline education customer service phone number: Encyclopedia of Information Science and Technology Mehdi Khosrow-Pour, Mehdi Khosrowpour, 2009 This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology--Provided by publisher. |
| frontline education customer service phone number: Cultural Competence Now Vernita Mayfield, 2020-02-18 What will it take to create equitable educational opportunities for all students? According to veteran educator Vernita Mayfield, teachers and school leaders need to learn how to recognize culturally embedded narratives about racial hierarchy and dismantle the systems of privilege and the institutions that perpetuate them with knowledge, action, and advocacy. Cultural Competence Now provides a structure to begin meaningful conversations about race, culture, bias, privilege, and power within the time constraints of an ordinary school. The 56 exercises include activities, discussions, and readings in which to engage during each of the four quarters of the school year. School leaders will discover how to facilitate learning through the four steps—awaken and assess; apply and act; analyze and align; advocate and lead—as you and your colleagues * Increase your awareness of privilege and bias. * Adapt your professional practices to meet the needs of all students. * Examine policies and practices that inhibit opportunities for marginalized populations. * Align resources to eradicate inequity in your school. Mayfield offers advice on establishing a safe environment for professional conversations, setting goals for cultural competency, overcoming resistance, reviewing school data and the school's vision and mission through the lens of race and culture, and strategically managing what can be a transformative yet uncomfortable change process. Cultural Competence Now responds to the urgent need to build the cultural competency of educators—for the sake of children and in the interest of supporting and retaining all educators. |
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Jun 10, 2025 · FRONTLINE has been covering the war since it began in 2011, tracing its origins and evolution, its impact on Syrians and the rest of the world, and how the U.S. has …
China, the U.S. & the Rise of Xi Jinping | FRONTLINE - PBS
FRONTLINE examines the rise of Xi Jinping, his vision for China and the global implications. Correspondent Martin Smith traces the defining moments for President Xi, how he’s exercising …
Antidote | FRONTLINE - PBS
A message from FRONTLINE Editor-in-Chief and Executive Producer Raney Aronson-Rath about the new documentary 'Antidote.' May 6, 2025 How a Journalist Ended Up on the Kremlin’s …
Where Are They Now? Updates on ‘Maui’s Deadly Firestorm’
Jan 8, 2025 · The Hawaiian town of Lahaina experienced the deadliest U.S. wildfire in more than a century in August 2023, which killed 102 people, displaced thousands and turned the town …
FRONTLINE | PBS | Official Site | Documentary Series
Watch full episodes of FRONTLINE, the PBS documentary series, and explore news investigations from FRONTLINE's award-winning journalism team.
FRONTLINE | PBS
FRONTLINE is available to stream on pbs.org and the free PBS App, available on iPhone, Apple TV, Android TV, Android smartphones, Amazon Fire TV, Amazon Fire Tablet, Roku, Samsung …
Watch 2024’s 10 Most-Streamed New FRONTLINE Documentaries
Dec 23, 2024 · FRONTLINE has kept pace, releasing documentary after documentary putting rapidly evolving events into context, shining light on little-known stories, and holding those in …
U.S. Politics Archives | FRONTLINE - PBS
May 22, 2025 · FRONTLINE traces defining moments over Donald Trump’s life and career, his 2020 election loss and his historic return to the presidency. January 21, 2025 Watch 2024’s 10 …
About Us | FRONTLINE - PBS
May 6, 2025 · FRONTLINE is investigative journalism that questions, explains and changes our world. We tell the stories others can’t or won’t — from the rise of the NSA’s domestic …
The Rise and Fall of Terrorgram | FRONTLINE - PBS
FRONTLINE and ProPublica investigate how an online network known as Terrorgram spread extremism and violence. The documentary traces the rise of a global community of white …
Syria's Detainee Files | FRONTLINE - PBS
Jun 10, 2025 · FRONTLINE has been covering the war since it began in 2011, tracing its origins and evolution, its impact on Syrians and the rest of the world, and how the U.S. has …
China, the U.S. & the Rise of Xi Jinping | FRONTLINE - PBS
FRONTLINE examines the rise of Xi Jinping, his vision for China and the global implications. Correspondent Martin Smith traces the defining moments for President Xi, how he’s exercising …
Antidote | FRONTLINE - PBS
A message from FRONTLINE Editor-in-Chief and Executive Producer Raney Aronson-Rath about the new documentary 'Antidote.' May 6, 2025 How a Journalist Ended Up on the Kremlin’s …
Where Are They Now? Updates on ‘Maui’s Deadly Firestorm’
Jan 8, 2025 · The Hawaiian town of Lahaina experienced the deadliest U.S. wildfire in more than a century in August 2023, which killed 102 people, displaced thousands and turned the town …
