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| front office management for the veterinary team: Front Office Management for the Veterinary Team E-Book Heather Prendergast, 2018-12-20 - NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. - NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. - NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting. |
| front office management for the veterinary team: Front Office Management for the Veterinary Team - E-Book Heather Prendergast, 2014-09-30 UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace. |
| front office management for the veterinary team: Front Office Management for the Veterinary Team - E-Book Heather Prendergast, 2014-03-14 The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content. |
| front office management for the veterinary team: Financial Management of the Veterinary Practice Justin Chamblee, J. Max Reiboldt, Nikki L. Quenette, 2010 |
| front office management for the veterinary team: 101 Veterinary Practice Management Questions Answered Amanda L. Donnelly, 2010 |
| front office management for the veterinary team: Review Questions and Answers for Veterinary Technicians E-Book Heather Prendergast, 2021-02-01 Prepare for VTNE success! Review Questions and Answers for Veterinary Technicians, 6th Edition provides 5,000 VTNE-style questions that have been reviewed and updated to reflect the latest changes to the Veterinary Technician National Examination. The book begins with multiple-choice questions on basic knowledge, including anatomy and physiology, hospital management, calculations, and terminology. It continues with a Q&A review of core subjects such as pharmacology, surgical nursing, laboratory procedures, diagnostic imaging, and pain management. Written by veterinary technology educator Heather Prendergast, this review includes an Evolve website allowing you to create customized, timed practice exams that mirror the VTNE experience. - More than 5,000 multiple-choice questions are rigorously reviewed, mirror the type of questions found on the VTNE, and are designed to test factual knowledge, reasoning skills, and clinical judgment. - Detailed rationales are included in the print text and on the Evolve website, reinforcing student knowledge and providing the reasoning behind answers. - Organization of the book into primary subject areas reflects the latest version of the VTNE. - Customized exam generator on Evolve offers a simulated test-taking experience with customized practice tests and timed practice exams with instant feedback and extended rationales. - NEW! More than 200 new questions are added to this edition. |
| front office management for the veterinary team: Elsevier's Veterinary Assisting Textbook - E-Book Margi Sirois, 2020-01-02 Master the role and responsibilities of the veterinary assistant! From respected veterinary educator Margi Sirois, Elsevier's Veterinary Assisting Textbook, 3rd Edition covers everything you need to know to pass the Approved Veterinary Assistant (AVA) exam and succeed in clinical practice. With this comprehensive textbook students will learn to assist in laboratory and radiographic procedures, properly restrain animals, set up equipment and supplies, clean and maintain practice facilities, feed and exercise patients, collect samples, handle and dispense medications, groom patients, and record keeping. Updated content reflects the latest advances in veterinary assisting procedures, and new images illustrate key tasks. - Comprehensive coverage provides details on the tasks performed by veterinary assistants, and covers everything you need to know to pass the Approved Veterinary Assistant (AVA) exam and succeed in clinical practice. - Step-by-step instructions and hundreds of full-color photographs show veterinary assisting tasks and clarify key concepts. - Information on office procedures and client relations prepares you to be involved in many of the business aspects of veterinary practice and to work closely with management staff. - Coverage of the workflow in a veterinary practice helps you understand your role as well as the roles of all the other members of the veterinary health care team. - Critical Concept boxes highlight important points and provide useful tips to improve your knowledge and skills. - A student workbook provides activities to help you apply concepts to veterinary practice, including definitions of key terms, review questions, crossword puzzles, illustration labeling, sample cases, and clinical applications. Available separately. - NEW! Completely updated content throughout reflects the latest advances in veterinary assisting procedures for improved patient service. - NEW! Fear-free handling coverage now included in Chapter 6: Animal Behavior and Restraint. - NEW! Poultry Care section added to Chapter 13: Large Animal Nursing and Husbandry. - NEW and UPDATED! Additional and revised images throughout accurately illustrate key veterinary assisting tasks. |
| front office management for the veterinary team: Practice Management for the Veterinary Team - E-Book Heather Prendergast, 2023-11-09 - Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. - Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. - Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. - End-of-chapter review questions reinforce key concepts and measure mastery of the content. - End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information. - Versatile text can be used by practice managers to study for the CVPM exam. - Updated content highlights important technological and professional updates to the field impacting medical record management. - New chapters covering telehealth and practice integrative management software are included. - Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters. |
| front office management for the veterinary team: Veterinary Practice Management Maggie Shilcock, Georgina Stutchfield, 2008-01-01 A practical, user-friendly guide to veterinary practice management, this text presents administrative and financial aspects in an understandable format. It also provides all that is needed to be known to run an efficient veterinary practice. |
| front office management for the veterinary team: Elsevier's Veterinary Assisting Textbook1 Margi Sirois, 2012-08-21 Based on NAVTA-approved guidelines, Elsevier's Veterinary Assisting Textbook by Margi Sirois offers comprehensive coverage of the knowledge and skills you need for a successful career in veterinary assisting. You'll learn about the role of the veterinary assistant and how to perform key responsibilities of the job, including assisting the veterinary technician and the veterinarian by restraining animals, setting up equipment and supplies, cleaning and maintaining practice and laboratory facilities, and feeding and exercising patients. Targeted coverage addresses only those topics that are relevant to veterinary assisting. Authoritative content covers everything you need to know to pass the Approved Veterinary Assistant (AVA) exam and succeed in clinical practice. Authors and contributors are leading experts in veterinary medicine, veterinary technology, and veterinary assisting.Full-color format features a wealth of illustrations and photographs that clarify key concepts and enhance learning. |
| front office management for the veterinary team: Law and Ethics of the Veterinary Profession James F. Wilson, 1988 |
| front office management for the veterinary team: Elsevier's Veterinary Assisting Textbook - E-Book Elsevier, 2024-09-07 Prepare for the role and responsibilities of the veterinary assistant! Elsevier's Veterinary Assisting Textbook, 4th Edition, covers everything you need to know to pass the Approved Veterinary Assistant (AVA) Exam and succeed in clinical practice. NAVTA-approved guidelines help in learning to assist in laboratory and radiographic procedures, properly restraining animals, setting up equipment and supplies, cleaning and maintaining practice facilities, feeding and exercising patients, collecting samples, handling and dispensing medications, grooming patients, and record keeping. Updated content reflects the latest Fear-FreeTM handling techniques and the veterinary assistant's role in helping owners through pet loss. - NEW! Hospice, Grief, and Pet Loss chapter discusses the human-animal bond, stages of grief, and other principles of the veterinary assistant's role in helping the owner through pet loss. - EXPANDED! Behavior content includes the latest Fear-FreeTM handling methods. - NEW! Practice quizzes on the companion Evolve website allow you to test your understanding of key concepts. - UPDATED! Drug information covers the newest pharmacologic agents and their uses, adverse side effects, and dosage forms. - UPDATED! Infection control and vaccination coverage keeps you up to date with the latest guidelines and protocols. - Comprehensive coverage provides everything you need to prepare for the Approved Veterinary Assistant (AVA) certification exam. - Step-by-step instructions and hundreds of colorful photographs clearly break down veterinary assisting tasks and clarify essential information. - Discussion of office procedures and client relations prepares you for the business aspects of veterinary practice and how to work closely with management staff. - User-friendly features in each chapter include learning objectives, a chapter outline, and key terms, and an emphasis on the concepts you are expected to learn. - Coverage of the workflow in a veterinary practice clarifies the role of the veterinary assistant in relation to all other members of the veterinary healthcare team. - Critical Concept boxes provide useful tips to improve your knowledge and skills. |
| front office management for the veterinary team: Handbook of Veterinary Communication Skills Carol Gray, Jenny Moffett, 2013-05-23 This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors. |
| front office management for the veterinary team: Pet-Specific Care for the Veterinary Team Lowell Ackerman, 2021-03-23 A practical guide to identifying risks in veterinary patients and tailoring their care accordingly Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners. The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book: Offers clinical guidance for accurately assessing risks for each patient Shows how to tailor veterinary care to address a patient’s specific risk factors Emphasizes prevention, early detection, and treatment Improves treatment outcomes and provides solutions to keep pets healthy and well Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care. |
| front office management for the veterinary team: Contracts, Benefits, and Practice Management for the Veterinary Profession James F. Wilson, Jeffrey D. Nemoy, Alan J. Fishman, 2000 |
| front office management for the veterinary team: The Veterinary Receptionist John R. Corsan, Adrian R. Mackay, 2008-06-05 As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. - The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients - Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' - Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness - Case studies used to help the reader identify and learn about specific issues and situations - The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity - Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service - Inclusion of more case study boxes and further reading references - Fresh 2-colour text for easy reading and increased navigability - New, durable cover |
| front office management for the veterinary team: Educating Your Clients from A to Z Nan Boss, 2011 |
| front office management for the veterinary team: Large Animal Clinical Procedures for Veterinary Technicians - E-Book Kristin J. Holtgrew-Bohling, 2015-09-12 NEW livestock Nutrition and Diagnostic Imaging chapters provide a basic understanding of these subjects so you can perform history taking, correctly calculate rations for large animals, and fulfill your role in large animal diagnostic imaging. NEW Appendix of Vitals and Terminology provides a quick, at-a-glance reference for critical information. NEW! Supplemental chapters on the Evolve companion website cover the husbandry, clinical procedures, surgical procedures, and common diseases of poultry. |
| front office management for the veterinary team: The Art of Veterinary Practice Management Mark Opperman, Sheila Grosdidier, 2014 |
| front office management for the veterinary team: McCurnin's Clinical Textbook for Veterinary Technicians - E-Book Joanna M. Bassert, 2014-10-20 McCurnin's Clinical Textbook for Veterinary Technicians - E-Book |
| front office management for the veterinary team: Blackwell's Five-Minute Veterinary Practice Management Consult Lowell Ackerman, 2013-08-29 Blackwell’s Five-Minute Veterinary Practice Management Consult, Second Edition has been extensively updated and expanded, with 55 new topics covering subjects such as online technologies, hospice care, mobile practices, compassion fatigue, practice profitability, and more. Carefully formatted using the popular Five-Minute Veterinary Consult style, the book offers fast access to authoritative information on all aspects of practice management. This Second Edition is an essential tool for running a practice, increasing revenue, and managing staff in today’s veterinary practice. Addressing topics ranging from client communication and management to legal issues, financial management, and human resources, the book is an invaluable resource for business management advice applicable to veterinary practice. Sample forms and further resources are now available on a companion website. Veterinarians and practice managers alike will find this book a comprehensive yet user-friendly guide for success in today’s challenging business environment. |
| front office management for the veterinary team: Crow and Walshaw's Manual of Clinical Procedures in Dogs, Cats, Rabbits and Rodents Jennifer Boyle, 2016-05-31 Crow & Walshaw's Manual of Clinical Procedures in Dogs, Cats, Rabbits, & Rodents, Fourth Edition provides practical, up-to-date information on common veterinary procedures for gerbils, hamsters, guinea pigs, dogs, cats and rabbits with detailed line drawings and photographs that demonstrate not only pertinent anatomical relationships, but also operational motions. A classic veterinary clinical manual Provides practical, up-to-date information on common veterinary procedures Detailed line drawings and photographs demonstrate pertinent anatomical relationships and operational motions Companion website offering interactive multiple choice questions and answers, and images from the text in PowerPoint |
| front office management for the veterinary team: Black's Veterinary Dictionary Edward Boden, Anthony Andrews, 2015-03-26 Black's Veterinary Dictionary has been a bestseller for over 80 years. It is an essential reference tool for all with a professional or leisure interest in the care of animals. Much more than a list of veterinary terms, its practical approach ensures that readers gain an insight into the signs and symptoms of common, and less common, diseases, their diagnosis and treatment. For the 22nd edition much new and updated information has been included, reflecting the numerous developments that have taken place in animal care and husbandry, and welfare. There is greatly expanded coverage of topics relating to popular breeds of dog and cat, and the inheritable conditions that might affect their health. Advances in medicine, surgery and diagnostic techniques; descriptions of newly identified diseases such as Schmallenberg virus; the resurgence of old scourges such as TB in cattle, and ongoing enzootic infections such as bird flu are included in this new edition. The growing risk of exotic diseases such as heartworm being imported following the relaxation of travel arrangements for dogs and cats is reflected in new entries. Notes on many new species being farmed or kept as companion animals are among the thousands of topics covered. Whether your interest is in cats or cattle, horses or hamsters, puppies or pigeons, the A-Z of veterinary matters is covered in Black's Veterinary Dictionary. |
| front office management for the veterinary team: Oops, I Became a Manager Amy Newfield, 2020-09-12 Imagine a hospital where your team wants to come to work. They laugh and love their job. Sounds like a fairy tale, right? Well, it doesn't have to be. Complete with step-by-step instructions of how to reshape your team and change your culture, Oops, I Became a Manager, is a must-read if you want to develop happy, cohesive teams. Oops, I Became a Manager is focused on best practices for coaching veterinary teams to be successful. It is a thorough reference packed with humorous real-life stories and practical information that can be applied to every veterinary hospital. Amy Newfield, MS, CVT, VTS (ECC) is a leader in the veterinary industry, a well-respected international lecturer, and author. After Amy oops, became a manager, she recognized a gap in the veterinary industry. No matter how many conferences, workshops, books, or podcasts Amy reviewed she struggled to find references that were specific to leading veterinary teams. Drawing on over 20 years of experience in the veterinary profession and a master's degree in leadership, Amy wrote Oops, I Became a Manager to fill that gap. Oops, I Became a Manager focuses on helping veterinary hospital managers, supervisors, and leaders coach their teams more effectively. If you are new to a leadership role or have been in one for some time, this book will help you to: Determine how to structure your hospital Find the right people for manager/supervisor roles Create a healthy workplace environment Develop a solid new employee orientation program Reduce gossip and create positivity Reshape the it's just a job mindset to this is my career and team Learn to delegate and set boundaries If you're a new front office supervisor, veterinary technician or nurse manager, medical director, or practice manager you discover how to turn that toxic team into a unicorn team. |
| front office management for the veterinary team: Practice Made Perfect Marsha L. Heinke, 2014-05-14 |
| front office management for the veterinary team: Pet-Specific Care for the Veterinary Team Lowell Ackerman, 2021-03-11 A practical guide to identifying risks in veterinary patients and tailoring their care accordingly Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners. The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book: Offers clinical guidance for accurately assessing risks for each patient Shows how to tailor veterinary care to address a patient’s specific risk factors Emphasizes prevention, early detection, and treatment Improves treatment outcomes and provides solutions to keep pets healthy and well Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care. |
| front office management for the veterinary team: Canine and Feline Behavior for Veterinary Technicians and Nurses Debbie Martin, Julie K. Shaw, 2023-05-18 Canine and Feline Behavior for Veterinary Technicians and Nurses A complete and modern guide to the veterinary technician’s role in behavioral preventive services This fully revised second edition of Canine and Feline Behavior for Veterinary Technicians and Nurses presents a comprehensive, up-to-date guide for veterinary technicians and nurses seeking to understand their patients on a deeper level, implement preventive behavior medicine, and assist veterinarians with behavioral interventions. The book provides a grounding in the behavioral, mental, and emotional needs of dogs and cats, and offers an invaluable daily reference for daily interactions with patients and clients. Along with brand-new coverage of Fear Free® veterinary visits, the authors have included discussions of animal behavior and development, communication, behavior modification, problem prevention, and behavior solutions. A companion website offers more than 50 video tutorials, multiple choice questions, PowerPoint slides, and appendices. This Second Edition also provides: A thorough introduction to the role of veterinary technicians in animal behavior Comprehensive explorations of canine and feline behavior and development Discussion of the complexities and richness of the human-animal bond Details on implementing emotionally protective practices into the veterinary and husbandry care Practical strategies for learning and behavior modification, problem prevention, behavior solutions, and communication and connection amongst the animal behavior team Canine and Feline Behavior for Veterinary Technicians and Nurses is an essential reference for veterinary technicians and nurses, and will also benefit veterinary technology and nursing students seeking comprehensive information about an increasingly relevant topic. |
| front office management for the veterinary team: Elsevier's Veterinary Assisting Exam Review Margi Sirois, Elsevier, 2021-01-05 Prepare for success on your Veterinary Assisting exam with a comprehensive review! Elsevier's Veterinary Assisting Exam Review is the only review book for Veterinary Assistants. An illustrated, outline format makes it easier to review veterinary assisting topics such as laboratory, examination room, office, and hospital procedures; surgical preparation; pharmacology; imaging; and client relations. Written by experienced veterinary technician educator Margi Sirois, this review also includes an Evolve website with nearly 1,000 exam questions and customizable practice tests. - UNIQUE! The only review book on the market for Veterinary Assistants! - Convenient, easy-to-follow outline format provides comprehensive coverage of key veterinary assisting concepts and topics. - High-quality illustrations and clinical photos show equipment, animal care, and procedures. - Coverage of animal nursing includes small, large, and exotic animals, as well as avian care. - Nearly 1,000 questions are provided on the Evolve website, and allow you to select and answer questions in specific categories in Practice mode or to generate credentialing exam-style tests in Exam mode. - Combination of questions, answers, and detailed rationales ensures that you fully comprehend the type of information being asked and why a specific answer choice is best. |
| front office management for the veterinary team: Veterinary Medical Terminology Dawn E. Christenson, 1997 Here's a text that provides readers with a solid foundation in veterinary medical terminology. A strong emphasis on clinical application makes the vocabulary easy to learn and remember, and familiarizes readers with basic concepts in anatomy, physiology, and disease. Features chapter goals and objectives, self-tests with answers, numerous illustrations, and much more! Focuses the reader's attention on essential information with chapter goals and objectives. Encourages effective learning with related-terms sections that include word-division exercises, phonetic spellings, brief definitions, and etymologies. Offers readers immediate feedback on comprehension through numerous self-tests with answers. Clarifies important anatomic features with more than 150 exquisitely rendered, original medical illustrations. Makes unfamiliar terms easier to understand with coverage of word structure that discusses root words, prefixes, suffixes, combining forms, and compound words. Includes a chapter on pharmacology reviewing metric, apothecary, and household measurement conversions, prescriptions, abbreviations, examples of prescriptions and prescription labels, and more. Adheres to the standardized nomenclature for directional terminology accepted by most veterinary anatomists and the American College of Veterinary Radiologists (ACVR). |
| front office management for the veterinary team: Management of Animal Care and Use Programs in Research, Education, and Testing Robert H. Weichbrod, Gail A. (Heidbrink) Thompson, John N. Norton, 2017-09-07 AAP Prose Award Finalist 2018/19 Management of Animal Care and Use Programs in Research, Education, and Testing, Second Edition is the extensively expanded revision of the popular Management of Laboratory Animal Care and Use Programs book published earlier this century. Following in the footsteps of the first edition, this revision serves as a first line management resource, providing for strong advocacy for advancing quality animal welfare and science worldwide, and continues as a valuable seminal reference for those engaged in all types of programs involving animal care and use. The new edition has more than doubled the number of chapters in the original volume to present a more comprehensive overview of the current breadth and depth of the field with applicability to an international audience. Readers are provided with the latest information and resource and reference material from authors who are noted experts in their field. The book: - Emphasizes the importance of developing a collaborative culture of care within an animal care and use program and provides information about how behavioral management through animal training can play an integral role in a veterinary health program - Provides a new section on Environment and Housing, containing chapters that focus on management considerations of housing and enrichment delineated by species - Expands coverage of regulatory oversight and compliance, assessment, and assurance issues and processes, including a greater discussion of globalization and harmonizing cultural and regulatory issues - Includes more in-depth treatment throughout the book of critical topics in program management, physical plant, animal health, and husbandry. Biomedical research using animals requires administrators and managers who are knowledgeable and highly skilled. They must adapt to the complexity of rapidly-changing technologies, balance research goals with a thorough understanding of regulatory requirements and guidelines, and know how to work with a multi-generational, multi-cultural workforce. This book is the ideal resource for these professionals. It also serves as an indispensable resource text for certification exams and credentialing boards for a multitude of professional societies Co-publishers on the second edition are: ACLAM (American College of Laboratory Animal Medicine); ECLAM (European College of Laboratory Animal Medicine); IACLAM (International Colleges of Laboratory Animal Medicine); JCLAM (Japanese College of Laboratory Animal Medicine); KCLAM (Korean College of Laboratory Animal Medicine); CALAS (Canadian Association of Laboratory Animal Medicine); LAMA (Laboratory Animal Management Association); and IAT (Institute of Animal Technology). |
| front office management for the veterinary team: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| front office management for the veterinary team: Clinical Anatomy and Physiology for Veterinary Technicians Thomas P. Colville, Joanna M. Bassert, 2007-12-07 This is a Pageburst digital textbook; Examine the diverse ways animal bodies function at both the systemic and cellular levels with this vital resource. It brings you clear coverage essential to understanding the clinical relevance of anatomical and physiological principles. Fully updated and written by respected veterinary technician educators, this popular textbook is the practical, comprehensive foundation for your success in veterinary technology. Clinical application boxes help you sharpen your skills and apply principles to practice. Test Yourself boxes throughout chapters emphasize important study points. An extensive glossary provides quick reference to hundreds of important terms and definitions. Over 300 new illustrations help you identify structures with rich, realistic clarity. A NEW full color format visually enhances your understanding of anatomic and physiologic concepts. Four NEW chapters give you the latest insight on the chemical basis of life, nutrition and metabolism, pregnancy, development, and lactation, and reptile and amphibian anatomy and physiology. A revised chapter on the cardiovascular system helps you most effectively comprehend the complex functions of the heart and blood vessels. |
| front office management for the veterinary team: Journal of the American Veterinary Medical Association American Veterinary Medical Association, 2014 Vols. for 1915-49 and 1956- include the Proceedings of the annual meeting of the association. |
| front office management for the veterinary team: Canine and Feline Infectious Diseases Jane E. Sykes, 2013-08-09 Canine and Feline Infectious Diseases is a practical, up-to-date resource covering the most important and cutting-edge advances in the field. Presented by a seasoned educator in a concise, highly visual format, this innovative guide keeps you current with the latest advances in this ever-changing field. 80 case studies illustrate the clinical relevance of the major infectious disease chapters. - Well-organized Major Infectious Diseases chapters break down content by etiologic agent and epidemiology, clinical signs and their pathophysiology, physical examination findings, diagnosis, treatment and prognosis, immunity, prevention, and public health implications. - Over 80 case studies illustrate how the information provided can be applied in everyday practice. - Logical approach to laboratory diagnosis guides you through all the steps needed to accurately diagnose and treat viral, bacterial, fungal, protozoal, and algal diseases. - Practical protocols provided by expert clinicians guide you in the management of canine and feline patients suspected to have infectious diseases, including handling, disinfection, isolation, and vaccination protocols. - Over 500 full color images – geographic distribution maps, life cycle drawings, and hundreds of color photographs – visually illustrate and clarify complex issues. - Easy-to-understand tables and boxes make content quickly accessible, eliminating the need to sort through dense text for critical information in the clinical setting. |
| front office management for the veterinary team: Textbook for the Veterinary Assistant Kara M. Burns, Lori Renda-Francis, 2022-02-23 A fully updated new edition of the most complete guide to the veterinary assistant curriculum The newly revised Second Edition of Textbook for the Veterinary Assistant delivers a complete exploration of the veterinary assisting curriculum and acts as a comprehensive text for students and instructors. The book discusses all aspects of the curriculum approved by the National Association of Veterinary Technicians in America. The book is thoroughly updated to reflect cutting-edge advances in veterinary practice and includes a new chapter on laboratory considerations and an updated chapter on avian and exotics covering popular exotic pets. Readers get access to an expanded companion website that offers teaching PowerPoints, homework assignments, self-assessment tests and quizzes, multiple-choice questions, teaching activities, breed study guides, and instructional video clips. Textbook for the Veterinary Assistant also includes: A thorough introduction to medical terminology for veterinary assistants, including prefixes, suffixes, and common abbreviations used in veterinary medicine Comprehensive explorations of veterinary anatomy, including anatomical directional terms and all relevant anatomical systems Practical discussions of the behavior, handling, and restraint of animals, including explorations of animal body language In-depth examinations of animal nutrition, including discussions of weight management, body condition scoring, and food assessment Textbook for the Veterinary Assistant is the ideal resource for veterinary assistant students and veterinary assistants studying for the NAVTA Approved Veterinary Assistant exam, as well as practicing veterinary assistants seeking a one-stop resource that includes up-to-date information on topics such as restraint, behavior, nutrition, anatomy, and laboratory considerations. It is also useful for veterinary technology students in introductory courses. |
| front office management for the veterinary team: Manual of Clinical Procedures in Dogs, Cats, Rabbits, and Rodents Steven E. Crow, Sally O. Walshaw, Jennifer Boyle, 2011-11-16 Manual of Clinical Procedures in Dogs, Cats, Rabbits, and Rodents is the third edition of this esteemed veterinary medicine classic. The Third Edition offers readers expanded coverage of small exotic mammals such as gerbils, hamsters, and guinea pigs, alongside a thorough revision of the common procedures for dogs, cats, and rabbits. Organized in the same user-friendly format of earlier editions, the Manual is an essential purchase for small and exotic animal veterinarians and veterinary technicians. |
| front office management for the veterinary team: Restraint & Handling for Veterinary Technicians & Assistants Bonnie Ballard, Jody Rockett, 2009-02-24 Restraint and Handling for Veterinary Technicians and Assistants provides the knowledge required to restrain animals in a way that is safe for both the patient and the restrainer. Written in a 'how to format, Restraint and Handling for Veterinary Technicians and Assistants details information required for proper restraint for both small and large animals, as well as exotics. To aid the reader, the text features a glossary of terms and practice questions at the end of each chapter, and illustrates the most common restraint techniques seen in veterinary practice. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version. |
| front office management for the veterinary team: AAHA Chart of Accounts American Animal Hospital Association, 2002 |
| front office management for the veterinary team: Compassion Fatigue in the Animal-care Community Charles R. Figley, Robert G. Roop, 2006 |
| front office management for the veterinary team: Tasks for the Veterinary Assistant Paula Pattengale, Teresa Sonsthagen, 2014-04-14 Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information. The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher. Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style. A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps. Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels. |
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