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| end user experience management: Experience Management and XLA® Foundation Courseware XLS Institute, 2024-01-22 Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods. The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies. Participants of this course will: Deepen their understanding of improving customer experiences. Explore the significance of XM and XLA in business. Develop practical skills to apply XM and XLA frameworks effectively. |
| end user experience management: Lean UX Jeff Gothelf, Josh Seiden, 2016-09-12 UX design has traditionally been deliverables-based. Wireframes, site maps, flow diagrams, content inventories, taxonomies, mockups helped define the practice in its infancy.Over time, however, this deliverables-heavy process has put UX designers in the deliverables business. Many are now measured and compensated for the depth and breadth of their deliverables instead of the quality and success of the experiences they design. Designers have become documentation subject matter experts, known for the quality of the documents they create instead of the end-state experiences being designed and developed.So what's to be done? This practical book provides a roadmap and set of practices and principles that will help you keep your focus on the the experience back, rather than the deliverables. Get a tactical understanding of how to successfully integrate Lean and UX/Design; Find new material on business modeling and outcomes to help teams work more strategically; Delve into the new chapter on experiment design and Take advantage of updated examples and case studies. |
| end user experience management: End-User Development Volkmar Pipek, Mary-Beth Rosson, Volker Wulf, 2009-02-24 Work practices and organizational processes vary widely and evolve constantly. The technological infrastructure has to follow, allowing or even supporting these changes. Traditional approaches to software engineering reach their limits whenever the full spectrum of user requirements cannot be anticipated or the frequency of changes makes software reengineering cycles too clumsy to address all the needs of a specific field of application. Moreover, the increasing importance of ‘infrastructural’ aspects, particularly the mutual dependencies between technologies, usages, and domain competencies, calls for a differentiation of roles beyond the classical user–designer dichotomy. End user development (EUD) addresses these issues by offering lightweight, use-time support which allows users to configure, adapt, and evolve their software by themselves. EUD is understood as a set of methods, techniques, and tools that allow users of software systems who are acting as non-professional software developers to 1 create, modify, or extend a software artifact. While programming activities by non-professional actors are an essential focus, EUD also investigates related activities such as collective understanding and sense-making of use problems and solutions, the interaction among end users with regard to the introduction and diffusion of new configurations, or delegation patterns that may also partly involve professional designers. |
| end user experience management: Lean UX Jeff Gothelf, 2013-03-15 User experience (UX) design has traditionally been a deliverables-based practice, with wireframes, site maps, flow diagrams, and mockups. But in today’s web-driven reality, orchestrating the entire design from the get-go no longer works. This hands-on book demonstrates Lean UX, a deeply collaborative and cross-functional process that lets you strip away heavy deliverables in favor of building shared understanding with the rest of the product team. Lean UX is the evolution of product design; refined through the real-world experiences of companies large and small, these practices and principles help you maintain daily, continuous engagement with your teammates, rather than work in isolation. This book shows you how to use Lean UX on your own projects. Get a tactical understanding of Lean UX—and how it changes the way teams work together Frame a vision of the problem you’re solving and focus your team on the right outcomes Bring the designer’s tool kit to the rest of your product team Break down the silos created by job titles and learn to trust your teammates Improve the quality and productivity of your teams, and focus on validated experiences as opposed to deliverables/documents Learn how Lean UX integrates with Agile UX |
| end user experience management: Design, User Experience, and Usability: Theory, Methodology, and Management Aaron Marcus, Wentao Wang, 2017-06-28 The three-volume set LNCS 10288, 10289, and 10290 constitutes the proceedings of the 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCII 2017, in Vancouver, BC, Canada, in July 2017, jointly with 14 other thematically similar conferences. The total of 1228 papers presented at the HCII 2017 conferences were carefully reviewed and selected from 4340 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 168 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this three-volume set. LNCS 10288: The 56 papers included in this volume are organized in topical sections on design thinking and design philosophy; aesthetics and perception in design; user experience evaluation methods and tools; user centered design in the software development lifecycle; DUXU education and training. LNCS 10289: The 56 papers included in this volume are organized in topical sections on persuasive and emotional design; mobile DUXU; designing the playing experience; designing the virtual, augmented and tangible experience; wearables and fashion technology. LNCS 10290: The 56 papers included in this volume are organized in topical sections on information design; understanding the user; DUXU for children and young users; DUXU for art, culture, tourism and environment; DUXU practice and case studies. |
| end user experience management: User Experience Innovation Christian Kraft, 2012-06-12 User Experience Innovation is a book about creating novel and engaging user experiences for new products and systems. User experience is what makes devices such as Apple's iPhone and systems such as Amazon.com so successful. iPhone customers don't buy just a phone; they buy into an experience enabled by the device. Similarly, Amazon.com customers enter a world of book reviews, interesting recommendations, instant downloads to their Kindle, and one-click purchasing. Products today are focal points, and it is the experience surrounding the product that matters the most. User Experience Innovation helps you create the right sort of experience around your products in order to be successful in the marketplace. The approach in User Experience Innovation is backed by 18 years of experience from an author holding more than 100 patents relating to user experience. This is a book written by a practitioner for other practitioners. You'll learn 17 specific methods for creating innovation; these methods run the gamut from targeting user needs to relieving pain points, to providing positive surprises, to innovating around paradoxes. Each method is one that the author has used successfully. Taken together, they can help you create truly successful user experience innovations to benefit your company or organization, and to help you grow as an experienced expert and innovator in your own right. Provides 17 proven methods for innovating around user experience Helps you think beyond the product to the sum total of a customer's experience Written by an experienced practitioner holding more than 100 user-experience patents |
| end user experience management: Complete Web Monitoring Alistair Croll, Sean Power, 2009-06-12 Do you really understand your online presence? Are you confident that visitors can use your website? Do you know their motivations? How do online communities perceive your company? To innovate and adapt your business quickly, you must know the answers to these questions. Complete Web Monitoring demonstrates how to measure every aspect of your web presence -- including analytics, backend performance, usability, communities, customer feedback, and competitive analysis -- whether you're running an e-commerce site, a community, a media property, or a Software-as-a-Service company. This book's concrete examples, clear explanations, and practical recommendations make it essential for anyone who runs a website. With this book you will: Discover how visitors use and interact with your site through web analytics, segmentation, conversions, and user interaction analysis Find out your market's motivations with voice-of-the-customer research Measure the health and availability of your website with synthetic testing and real-user monitoring Track communities related to your online presence, including social networks, forums, blogs, microblogs, wikis, and social news aggregators Understand how to assemble this data into clear reports tailored to your organization and audience You can't fix what you don't measure. Complete Web Monitoring shows you how to transform missed opportunities, frustrated users, and spiraling costs into online success. This is a very comprehensive view of just about everything one needs to know about how websites work and what one needs to know about them. I'd like to make this book required reading for every employee at Gomez.-- Imad Mouline, CTO of Gomez |
| end user experience management: Observing the User Experience Elizabeth Goodman, Mike Kuniavsky, 2012-09-01 Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences. The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people's needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products' user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors. - Explains how to create usable products that are still original, creative, and unique - A valuable resource for designers, developers, project managers - anyone in a position where their work comes in direct contact with the end user - Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively - Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users |
| end user experience management: Enterprise Content and Search Management for Building Digital Platforms Shailesh Kumar Shivakumar, 2016-12-16 Provides modern enterprises with the tools to create a robust digital platform utilizing proven best practices, practical models, and time-tested techniques Contemporary business organizations can either embrace the digital revolution—or be left behind. Enterprise Content and Search Management for Building Digital Platforms provides modern enterprises with the necessary tools to create a robust digital platform utilizing proven best practices, practical models, and time-tested techniques to compete in the today’s digital world. Features include comprehensive discussions on content strategy, content key performance indicators (KPIs), mobile-first strategy, content assessment models, various practical techniques and methodologies successfully used in real-world digital programs, relevant case studies, and more. Initial chapters cover core concepts of a content management system (CMS), including content strategy; CMS architecture, templates, and workflow; reference architectures, information architecture, taxonomy, and content metadata. Advanced CMS topics are then covered, with chapters on integration, content standards, digital asset management (DAM), document management, and content migration, evaluation, validation, maintenance, analytics, SEO, security, infrastructure, and performance. The basics of enterprise search technologies are explored next, and address enterprise search architecture, advanced search, operations, and governance. Final chapters then focus on enterprise program management and feature coverage of various concepts of digital program management and best practices—along with an illuminating end-to-end digital program case study. Offers a comprehensive guide to the understanding and learning of new methodologies, techniques, and models for the creation of an end-to-end digital system Addresses a wide variety of proven best practices and deployed techniques in content management and enterprise search space which can be readily used for digital programs Covers the latest digital trends such as mobile-first strategy, responsive design, adaptive content design, micro services architecture, semantic search and such and also utilizes sample reference architecture for implementing solutions Features numerous case studies to enhance comprehension, including a complete end-to-end digital program case study Provides readily usable content management checklists and templates for defining content strategy, CMS evaluation, search evaluation and DAM evaluation Comprehensive and cutting-edge, Enterprise Content and Search Management for Building Digital Platforms is an invaluable reference resource for creating an optimal enterprise digital eco-system to meet the challenges of today’s hyper-connected world. |
| end user experience management: Quality of Experience Engineering for Customer Added Value Services Abdelhamid Mellouk, Antonio Cuadra-Sanchez, 2014-07-09 The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes. |
| end user experience management: A Complete Guide to Portals and User Experience Platforms Shailesh Kumar Shivakumar, 2015-09-25 Build a Next-Generation Enterprise Digital Platform with Portals and UXPA Complete Guide to Portals and User Experience Platforms provides in-depth coverage of portal technologies and user experience platforms (UXPs), which form the key pillars of a modern digital platform. Drawing on his experience in various roles in numerous portal engagements, |
| end user experience management: User Experience Is Brand Experience Felix van de Sand, Anna-Katharina Frison, Pamela Zotz, Andreas Riener, Katharina Holl, 2019-11-12 This book offers a new method for aligning brand management and user experience goals. Brand management deals with conveying individual brand values at all marketing contact points, the goal being to reach the target group and boost customer retention. In this regard, it is important to consider the uniqueness of each brand and its identity so as to design pleasurable and high-quality user experiences. Combining insights from science and practice, the authors present a strategy for using interaction patterns, visual appearance, and animations to validate the actual brand values that are experienced by users while interacting with a digital product. Further, they introduce a 'UX identity scale' by assigning brand values to UX related psychological needs. The method applied is subsequently backed by theoretical concepts and illustrated with practical examples and case studies on real-world mobile applications. |
| end user experience management: Site Reliability Engineering Niall Richard Murphy, Betsy Beyer, Chris Jones, Jennifer Petoff, 2016-03-23 The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use |
| end user experience management: The Art of Application Performance Testing Ian Molyneaux, 2014-12-15 Because performance is paramount today, this thoroughly updated guide shows you how to test mission-critical applications for scalability and performance before you deploy them—whether it’s to the cloud or a mobile device. You’ll learn the complete testing process lifecycle step-by-step, along with best practices to plan, coordinate, and conduct performance tests on your applications. Set realistic performance testing goals Implement an effective application performance testing strategy Interpret performance test results Cope with different application technologies and architectures Understand the importance of End User Monitoring (EUM) Use automated performance testing tools Test traditional local applications, web applications, and web services Recognize and resolves issues often overlooked in performance tests Written by a consultant with over 15 years’ experience with performance testing, The Art of Application Performance Testing thoroughly explains the pitfalls of an inadequate testing strategy and offers a robust, structured approach for ensuring that your applications perform well and scale effectively when the need arises. |
| end user experience management: Signal , 2009 |
| end user experience management: High-Performance IT Services Terry Critchley, 2016-10-04 This book on performance fundamentals covers UNIX, OpenVMS, Linux, Windows, and MVS. Most of the theory and systems design principles can be applied to other operating systems, as can some of the benchmarks. The book equips professionals with the ability to assess performance characteristics in unfamiliar environments. It is suitable for practitioners, especially those whose responsibilities include performance management, tuning, and capacity planning. IT managers with a technical outlook also benefit from the book as well as consultants and students in the world of systems for the first time in a professional capacity. |
| end user experience management: Human Centered Design Masaaki Kurosu, 2009-07-14 The 13th International Conference on Human–Computer Interaction, HCI Inter- tional 2009, was held in San Diego, California, USA, July 19–24, 2009, jointly with the Symposium on Human Interface (Japan) 2009, the 8th International Conference on Engineering Psychology and Cognitive Ergonomics, the 5th International Conference on Universal Access in Human–Computer Interaction, the Third International Conf- ence on Virtual and Mixed Reality, the Third International Conference on Internati- alization, Design and Global Development, the Third International Conference on Online Communities and Social Computing, the 5th International Conference on Augmented Cognition, the Second International Conference on Digital Human Mod- ing, and the First International Conference on Human Centered Design. A total of 4,348 individuals from academia, research institutes, industry and gove- mental agencies from 73 countries submitted contributions, and 1,397 papers that were judged to be of high scientific quality were included in the program. These papers - dress the latest research and development efforts and highlight the human aspects of the design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human–computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. |
| end user experience management: CUSTOMER EXPERIENCE MANAGEMENT - THE EXPERIENTIAL JOURNEY James Seligman, 2018-09-19 Organizations that want to deliver required outcomes can do so by shifting gears from traditional 'command and control tactics', to a more collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology, organizations that support the customer experience can provide accurate forecasting, customer in sight, and the skills and capabilities regardless of their location and time zone. Processes that span the back office to the front office should provide real time insight into the interpersonal experience journeys and enable co-creation of goods and services. |
| end user experience management: Intelligent Systems and Applications Kohei Arai, 2022-08-30 This book is a remarkable collection of chapters covering a wide domain of topics related to artificial intelligence and its applications to the real world. The conference attracted a total of 494 submissions from many academic pioneering researchers, scientists, industrial engineers, and students from all around the world. These submissions underwent a double-blind peer-reviewed process. Of the total submissions, 176 submissions have been selected to be included in these proceedings. It is difficult to imagine how artificial intelligence has become an inseparable part of our life. From mobile phones, smart watches, washing machines to smart homes, smart cars, and smart industries, artificial intelligence has helped to revolutionize the whole globe. As we witness exponential growth of computational intelligence in several directions and use of intelligent systems in everyday applications, this book is an ideal resource for reporting latest innovations and future of AI. Distinguished researchers have made valuable studies to understand the various bottlenecks existing in different arenas and how they can be overcome with the use of intelligent systems. This book also provides new directions and dimensions of future research work. We hope that readers find the volume interesting and valuable. |
| end user experience management: Practical Service Level Management John McConnell, Eric D. Siegel, 2004 Measure, manage, and improve the speed and reliability of Web services with this complete reference for creating relevant, effective Service Level Agreements. Starting with an explanation of SLM and common performance metrics, the book provides detailed discussions of methods to measure and improve performance. |
| end user experience management: IS Management Handbook Carol V. Brown, Heikki Topi, 2003-06-26 IT management and staff are called upon to perform the almost-impossible tasks of evaluating, purchasing, integrating, and maintaining complex IT systems, and directing these systems to meet the ever-changing goals of an organization. Add to that the spending restraints of a down economy, and IT managers find themselves in need of a thoughtful, rea |
| end user experience management: Managing Information Resources in the 1990s Information Resources Management Association. International Conference, 1990-01-01 This collection highlights why IRM is an approach to the overall utilization and management of information resources as a mainstream organizational re-source. This book helps you stay up-to-date on the changes within information technology management. Practitioners and academicians at the forefront of this fast-paced field address timely and important issues in information resources technology management. The authors focus on the increasingly important role of IT in providing a competitive advantage in today's changing environment. |
| end user experience management: AI-Assisted Library Reconstruction Senthilkumar, K.R., 2024-04-03 In an era marked by rapid technological progress, libraries find themselves at a crossroads grappling with the challenges posed by an information-rich yet digitally fragmented landscape. The conventional role of libraries, once the steadfast guardians of knowledge, faces disruption as we navigate through a sea of information abundance. This conundrum gives rise to a critical issue - how can libraries adapt and thrive in an environment dominated by the rapid evolution of artificial intelligence (AI)? AI-Assisted Library Reconstruction is a compelling solution that promises to breathe new life into these institutions, making them more dynamic, accessible, and efficient in the face of unprecedented challenges. This book addresses the pressing issues faced by libraries in the age of information technology. It doesn't merely scratch the surface; it delves deep into the heart of the matter, providing an exploration of the integration of artificial intelligence in the reconstruction and revitalization of libraries. Through an in-depth examination of technologies, methodologies, and applications, it offers a guide for libraries to not only survive but thrive in this technologically charged landscape. |
| end user experience management: Issues & Trends of Information Technology Management in Contemporary Organizations Information Resources Management Association. International Conference, 2002-01-01 As the field of information technology continues to grow and expand, it impacts more and more organizations worldwide. The leaders within these organizations are challenged on a continuous basis to develop and implement programs that successfully apply information technology applications. This is a collection of unique perspectives on the issues surrounding IT in organizations and the ways in which these issues are addressed. This valuable book is a compilation of the latest research in the area of IT utilization and management. |
| end user experience management: OCA Oracle Application Server 10g Administrator Exam Guide (Exam 1Z0-311) Sam R. Alapati, 2006-04-18 Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. A Comprehensive, Fully Integrated Study System Prepare for the Oracle Certified Administrator Oracle Application Server 10g exam with help from this exclusive Oracle Press guide. Get complete coverage of all topics on the exam 1Z0-311, including installation, configuration, and management of Oracle Application Server 10g, as well as details on Oracle Internet Directory, Oracle HTTP Server, Oracle Single Sign-On Server, Oracle Portal, Oracle Application Server Containers for J2EE (OC4J), and Oracle Web Cache. In each chapter, you’ll find certification objectives, examples, a two-minute drill, and a self-test to highlight what you’ve learned. This book and CD-ROM package is the most comprehensive preparation tool available for this OCA exam. |
| end user experience management: Application Performance Management (APM) in the Digital Enterprise Rick Sturm, Carol Pollard, Julie Craig, 2017-02-11 Application Performance Management (APM) in the Digital Enterprise enables IT professionals to be more successful in managing their company's applications. It explores the fundamentals of application management, examines how the latest technological trends impact application management, and provides best practices for responding to these changes. The recent surge in the use of containers as a way to simplify management and deploy applications has created new challenges, and the convergence of containerization, cloud, mobile, virtualization, analytics, and automation is reshaping the requirements for application management. This book serves as a guide for understanding these dramatic changes and how they impact the management of applications, showing how to create a management strategy, define the underlying processes and standards, and how to select the appropriate tools to enable management processes. - Offers a complete framework for implementing effective application management using clear tips and solutions for those responsible for application management - Draws upon primary research to give technologists a current understanding of the latest technologies and processes needed to more effectively manage large-scale applications - Includes real-world case studies and business justifications that support application management investments |
| end user experience management: Implementing VMware Dynamic Environment Manager Peter von Oven, 2021-08-16 A step-by-step guide to installing and managing desktops with VMware Dynamic Environment Manager KEY FEATURES ● A deeper look into the expert configuration of VMware Dynamic Environment Manager. ● Expert troubleshooting guide to managing user profiles, Horizon smart policies, app configurations, and migration of applications. ● Includes JMP solutions, FlexEngine working, DirectFlex, and configuring DEM entirely. DESCRIPTION Implementing VMware Dynamic Environment Manager is the definitive guide to installing and managing end-user desktop environments using the VMware Dynamic Environment Manager solution and tools. To begin with, you will be able to explore what environment management is, and why you need it in your business infrastructure before discussing the VMware solutions. You will quickly get speedy with installing and configuring the DEM in real-time, using screenshots, and step-by-step directions. You will then be able to explore how to manage end-user environments, wherein you can focus on personalization, configuring the end-user environment, and creating condition sets for triggering when certain policies get applied. You will be able to create XML-based config files, configure application migration, and see how to restore and backup user settings. In this book, you will get handy with the best solutions on how to troubleshoot your VMware environment along with how to upgrade FlexEngine, DEM console, and ADMX templates. Overall, this book gives you an in-depth knowledge of VMware DEM, using real-time examples based on the latest versions of the VMware Manager. WHAT YOU WILL LEARN ● Understand the end-user environment management and how to manage end-user profiles. ● How to architect and install VMware DEM in a production environment. ● Manage your end-user desktop environment, both virtual and physical. ● Learn to deliver environment personalization and application migration. WHO THIS BOOK IS FOR This book is for desktop administrators, IT administrators, and VMware administrators who are looking to deliver the end-user experience by managing desktop environments and simplified management of physical desktops. TABLE OF CONTENTS 1. Introduction to the End-user Environment Management 2. Introduction to VMware Dynamic Environment Manager 3. Installing VMware DEM 4. Initial Configuration and Setup 5. Managing the Desktop – Personalization 6. Managing the Desktop – User Environment 7. Managing the Desktop – Conditions and Condition Sets 8. Application Migration Tool 9. Helpdesk Support Tool 10. Troubleshooting 11. Upgrading 12. Additional DEM Tools: SyncTool 13. Additional DEM Tools: Application Profiler |
| end user experience management: Advanced Topics in End User Computing, Volume 3 Mahmood, Mo Adam, 2003-07-01 Advanced Topics in End User Computing features the latest research findings dealing with end user computing concepts, issues, and trends. Empirical and theoretical research concerned with all aspects of end user computing including development, utilization, and management are included. Volume three is specifically interested in those studies that show a significant contribution by relating end user computing to end user satisfaction, end user productivity, and strategic and competitive advantage. *Note: This book is part of a new series entitled ?Advanced Topics in End User Computing?. This book is Volume Three within this series (Vol. III, 2004). |
| end user experience management: Microsoft Certified Exam guide - Messaging Administrator Associate (MS-203 and MS-200201) , Elevate Your Career in Messaging Administration! Are you ready to become a Microsoft Messaging Administrator Associate and unlock exciting opportunities in the world of email and messaging systems? Look no further than the Microsoft Certified Exam Guide - Messaging Administrator Associate (MS-203 and MS-200201). This comprehensive book is your ultimate companion on the path to mastering messaging administration and acing the MS-203 and MS-200201 exams. In today's digital age, effective communication is the lifeline of every organization, and Microsoft messaging solutions are at the heart of this vital function. Whether you're a seasoned IT professional or an aspiring administrator, this book equips you with the knowledge and skills needed to excel in the world of messaging administration. Inside this book, you will discover: ✔ Comprehensive Coverage: A deep dive into the core concepts, tools, and best practices essential for configuring, managing, and optimizing messaging systems. ✔ Real-World Scenarios: Practical examples and case studies that showcase how to design and maintain messaging solutions that meet real business needs. ✔ Exam-Ready Preparation: Thorough coverage of MS-203 and MS-200201 exam objectives, coupled with practice questions and expert tips to ensure you're well-prepared for exam day. ✔ Proven Expertise: Authored by messaging experts who hold the certification and have extensive experience in managing messaging solutions, offering you invaluable insights and practical guidance. Whether you aspire to advance your career, validate your expertise, or simply master messaging administration, Microsoft Certified Exam Guide - Messaging Administrator Associate (MS-203 and MS-200201) is your trusted companion on this journey. Don't miss this opportunity to become a sought-after Messaging Administrator in a competitive job market. Prepare, practice, and succeed with the ultimate resource for MS-203 and MS-200201 certification. Order your copy today and unlock a world of possibilities in messaging administration! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com |
| end user experience management: Windows Azure Developer's e-Book Bundle Bruce Johnson, Benjamin Perkins, James Chambers, Danny Garber, Jamal Malik, Adam Fazio, 2013-10-31 A collection of five must-have Azure titles, from some of the biggest names in the field Available individually, but at a discounted rate for the collection, this bundle of five e-books covers key developer and IT topics of Windows Azure, including ASP.NET, mobile services, web sites, data storage, and the hybrid cloud. A host of Microsoft employees and MPVs come together to cover the biggest challenges that professionals face when working with Windows Azure. The e-books included are as follows: Windows Azure and ASP.NET MVC Migration Windows Azure Mobile Services Windows Azure Web Sites Windows Azure Data Storage Windows Azure Hybrid Cloud This invaluable bundle of e-books will get you up and running confidently and quickly with Windows Azure. |
| end user experience management: 77 Building Blocks of Digital Transformation Jace An, 2019-04-11 In 2018, '77 Building Blocks of Digital Transformation: The Digital Capability Model' was published to help 'digital practitioners' working in the digital space. Since then, quite a few readers have suggested writing a book about digital transformation for 'the general public' interested in learning more than basics of digital transformation. That is how the book '77 Building Blocks of Digital Transformation: Simply Explained' has been created.This book is intended to deliver the key messages of 'the 77 Building Blocks' to the general public. It aims to help the general public understand 'actual practices' in the digital space. This is not a theory book that discusses the academical ideas and concepts of digital transformation, but a 'practical' field book that describes the proven digital capabilities as the building blocks of digital transformation. This book does however not fully cover the technical detail of the Maturity Model described in '77 Building Blocks of Digital transformation: The Digital Capability Model' that aims to help digital practitioners with measuring digital maturity. Instead, this book provides examples of higher maturity indicators as an introduction to the Maturity Model. If you are looking for a deep dive into the Maturity Model, refer to '77 Building Blocks of Digital transformation: The Digital Capability Model'.This book covers:1. Digital Customer Experience Management -Digital Customer Journey Management -User Research -Usability Analysis -User Experience Designing -User Experience Testing 2. Social Interaction -Social Listening -Social Media Marketing -Social Media Servicing -Online Community Management -Rating & Review Management -Content Moderation -Social Crisis Management3. Digital Marketing -Digital Brand Marketing -Search Engine Optimization -Paid Search -Content Targeting -Affiliate Marketing -Online Advertising -Digital Campaign Management -Lead Management -Marketing Offer Management -Email Marketing -Mobile Marketing -Marketing Automation -Conversion Rate Optimization4. Digital Commerce -Online Merchandising -Shopping Cart & Checkout -Payments & Reconciliation -Order Management & Fulfillment -Account Management & Self-Service5. Digital Channel Management -Channel Mix & Optimization -Cross-Business Integration -Cross-Channel Integration -Multi-Device Presentation6. Knowledge & Content Management -Knowledge Collaboration -Knowledge Base Management -Content Lifecycle Management -Digital Asset Management -Content Aggregation & Syndication -Web Content Management7. Customization & Personalization -Customer Preference Management -Customer Communication Management -Social Behaviour Management -Interaction Tracking & Management -Customer Loyalty Management -Digital Customer Services8. Digital Intelligence -Product Similarity Analytics -Customer Insights -Customer Segmentation -Conversion Analytics -Digital Marketing Effectiveness -Big Data Analytics -Web Analytics -Reporting & Dashboard9. Digital Data Management -Non-relational Data Management -Distributed Data Store Management -Enterprise Search -Master Data Management -Data Quality Management -Digital Data Policy Management10. Digital Infrastructure Management -On-Demand Provisioning -User Interaction Services -Process Integration Services -Parallel Processing Services -Federated Access Management -Digital Continuity Management11. Digital Alignment -Digital Innovation -Digital Planning -Digital Governance -Cross-Boundary Collaboration -Digital Journey Readiness12. Digital Development & Operations -Digital Program & Project Management -Digital Design Authority -Digital Capability Development -Digital Capability Introduction -Digital Service Operations -Digital Quality Management |
| end user experience management: Business Process Management Florian Daniel, Jianmin Wang, Barbara Weber, 2013-07-18 This book constitutes the proceedings of the 11th International Conference on Business Process Management, BPM 2013, held in Beijing, China, in August 2013. The 17 regular papers and 8 short papers included in this volume were carefully reviewed and selected from 118 submissions. The papers are organized in 7 topical sections named: process mining; conformance checking; process data; process model matching; process architectures and collaboration; as well as alternative perspectives, and industry paper. |
| end user experience management: The Streaming Media Guide Michael D'Oliveiro, 2019-06-03 Streaming media has irreversibly revolutionised the ways in which media is transmitted and consumed. Most of us engage with streaming media on a daily basis via platforms that deliver our entertainment: Spotify, YouTube and Netflix are new brands which many of us engage with daily for our information and entertainment. It has created upheaval in the entire value chain and wiped out industries slow to adapt to it (like the video store rental chain). And it continues to evolve. Streaming media is transforming business communications in myriad ways, and it is becoming almost as crucial for project managers and marketers to understand streaming technology as it is for media professionals. The Streaming Media Guide demystifies the technology and features behind a successful streaming media service, especially in the context of how it is used by broadcasters and other media organisations. Common terms and systems being used in this space are presented and defined simply and clearly for non-technical readers. Best practice examples from Michael D'Oliveiro's experiences demonstrate how this technology can be successfully implemented. This book equips any media professional with the most basic of traditional media knowledge to enable confident conversations in the typical media organisation they work in. For technology-based graduates or dedicated broadcast professional seeking to refresh their understanding, this book provides enough information to form a solid foundation for day-to-day work. Finally, for leaders in cross-functional senior management matrices, information is provided to enable you to understand and exploit streaming media capabilities as a business. This will be the ultimate reference source, guaranteed to be bedside reading for anyone serious about using streaming media. |
| end user experience management: Radical Business Model Transformation Carsten Linz, Günter Müller-Stewens, Alexander Zimmermann, 2020-10-03 How can organizations complete a major business model transformation and how can leaders successfully guide their business through this radical shift? As markets are constantly transformed by new technologies and disruptor competitors, once successful business models designed to function in a different time now struggle as the mainstream changes. This book is the guide for organizations looking to turn downward trends into upward momentum and gain an edge on the competition. Now in its second edition, this book offers practical advice on how to understand the fit of an existing business model and reconstruct it with a forward-thinking approach. New illustrative case studies of global organizations which have boldly transformed offer examples for change, including SAP, Netflix and Daimler. Business transformation is presented as a leadership challenge and methods to realize and implement opportunities for innovation company-wide are discussed in detail. Radical Business Model Transformation is essential reading for business leaders, transformation experts and MBA students interested in ensuring that their business model is future-proof and can withstand the new proliferation of innovations set to transform the business landscape. |
| end user experience management: CRC Handbook of Modern Telecommunications Patricia A. Morreale, Kornel Terplan, 2018-09-03 Addressing the most dynamic areas of the ever-changing telecommunications landscape, the second edition of the bestselling CRC Handbook of Modern Telecommunications once again brings together the top minds and industry pioneers in wireless communication networks, protocols, and devices. In addition to new discussions of radio frequency identification (RFID) and wireless sensor networks, including cognitive radio networks, this important reference systematically addresses network management and administration, as well as network organization and governance, topics that have evolved since the development of the first edition. Extensively updated and expanded, this second edition provides new information on: Wireless sensor networks RFID Architectures Intelligent Support Systems Service delivery integration with the Internet Information life cycle and service level management Management of emerging technologies Web performance management Business intelligence and analytics The text details the latest in voice communication techniques, advanced communication concepts, network organization, governance, traffic management, and emerging trends. This comprehensive handbook provides telecommunications professionals across all fields with ready access to the knowledge they require and arms them with the understanding of the role that evolving technologies will play in the development of the telecommunications systems of tomorrow. |
| end user experience management: UX Strategy Jaime Levy, 2015-05-20 User experience (UX) strategy requires a careful blend of business strategy and UX design, but until now, there hasn’t been an easy-to-apply framework for executing it. This hands-on guide introduces lightweight strategy tools and techniques to help you and your team craft innovative multi-device products that people want to use. Whether you’re an entrepreneur, UX/UI designer, product manager, or part of an intrapreneurial team, this book teaches simple-to-advanced strategies that you can use in your work right away. Along with business cases, historical context, and real-world examples throughout, you’ll also gain different perspectives on the subject through interviews with top strategists. Define and validate your target users through provisional personas and customer discovery techniques Conduct competitive research and analysis to explore a crowded marketplace or an opportunity to create unique value Focus your team on the primary utility and business model of your product by running structured experiments using prototypes Devise UX funnels that increase customer engagement by mapping desired user actions to meaningful metrics |
| end user experience management: IT Business Management: Solutions from SAP - A Pocket Guide David Pultorak, Swen Conrad, 1970-01-01 Managing IT like a business demands integrated and systematic business and IT insight the kind of integration and systematic insight that SAP has spent the last 35 years helping the world s leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances.Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints.This book outlines SAP s view on best-run IT. It will help orient you to our related solutions and provide you with ideas for driving clarity and business value in your IT organization. |
| end user experience management: The Shortcut Guide to Optimized WAN Application Delivery Ed Tittel, 2008 |
| end user experience management: Network World , 2002-07-22 For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce. |
| end user experience management: Quality of Experience Sebastian Möller, Alexander Raake, 2014-07-08 This pioneering book develops definitions and concepts related to Quality of Experience in the context of multimedia- and telecommunications-related applications, systems and services and applies these to various fields of communication and media technologies. The editors bring together numerous key-protagonists of the new discipline “Quality of Experience” and combine the state-of-the-art knowledge in one single volume. |
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VIAVI Observer is an End-User Experience analysis platform that revolutionizes IT teams’ approach, providing a single, highly effective score that transforms the analysis of numerous …
The Forrester Wave™: End-User Experience Management …
Jul 30, 2024 · In our 34-criterion evaluation of end-user experience management (EUEM) providers, we identified the most significant ones and researched, analyzed, and scored them. …
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rmance and accessibility becomes critical for optimal operational efficiency. EUEM platforms play a pivotal role in enhancing user experience by enabling business.
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To facilitate this type of seamless customer experience, IT must take a user-centric approach to end user experience management. Just as the customer is at the center of omni-channel …
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how they can accurately measure and monitor their employees’ technology experience. end-user experience management is an emerging market that focuses on improving employee …
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A digital user experience is defined as the collective end-user experience of using a web or computer application. It extends beyond the scope of web designers and content managers, …
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Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless …
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End user experience monitoring (EUEM) is the process that monitors the performance and effectiveness of IT operations from the end user’s perspective. EUEM provides the data and …
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Jan 17, 2024 · How can I enhance end user experience? End user experience is fast moving from a “nice to have” that’s tough to justify in today’s budget-constrained economy, to an essential …
The definitive guide: End-user experience management
Oct 15, 2024 · What is end-user experience management? Beyond the basics of uptime, support quality, and functionality—end-user experience management is about ensuring that employees …
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Apr 26, 2023 · This blog explores End User Experience Management, its drivers and business benefits, and actionable steps to deliver a better end user experience.
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End user experience management (EUEM), also referred to as Digital Employee Experience (DEX) monitors the performance of applications, operating systems, devices, and all other resources in …
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Mar 20, 2023 · End-user experience monitoring (EUEM) is the process of monitoring the performance of IT resources from the perspective of an end user.
