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| employee climate survey questions: Employee Surveys That Work Alec Levenson, 2014-05-26 Poorly designed employee surveys frustrate participants, analysts, and executives and can end up doing more harm than good. Alec Levenson offers sensible, practical ways to make them more useful and accurate and counters a number of unhelpful but common practices. He provides specific advice for ensuring that the purpose and desired outcomes of surveys are clear, the questions are designed to provide the most relevant and accurate data, and the results are actionable. He also looks at a wealth of specific issues, such as the best benchmarking practices, the benefits of multivariate modeling for analyzing results, the linking of survey data with performance data, the best ways to measure employee engagement, the pros and cons of respondent anonymity, and much more. |
| employee climate survey questions: Employee Surveys and Sensing William H. Macey, Alexis A. Fink, 2020 This well-rounded presentation of the opportunities and challenges in conducting employee surveys or gathering sensing data brings together experts in employee surveys, employee engagement, organizational culture and climate, and research methodology. Coverage includes traditional survey approaches updated for changes in technology and employer concerns for continuous listening, as well as treatment of ambient sensing approaches and current thinking regarding applications of artificial intelligence. The book will be relevant to the professional community as well HR practitioners looking for critical background information on issues related to employee listening. |
| employee climate survey questions: Advances in Patient Safety Kerm Henriksen, 2005 v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products. |
| employee climate survey questions: How To Conduct Organizational Surveys Jack E. Edwards, 1997 Provides practical hints on how to conduct organizational attitude surveys with real-life examples. |
| employee climate survey questions: Taking Care of the People Who Matter Most Sybil Stershic, 2007-10-01 |
| employee climate survey questions: Employee Morale D. Bowles, C. Cooper, 2009-10-22 Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. |
| employee climate survey questions: Practical Tools for Designing and Weighting Survey Samples Richard Valliant, Jill A. Dever, Frauke Kreuter, 2018-10-12 The goal of this book is to put an array of tools at the fingertips of students, practitioners, and researchers by explaining approaches long used by survey statisticians, illustrating how existing software can be used to solve survey problems, and developing some specialized software where needed. This volume serves at least three audiences: (1) students of applied sampling techniques; 2) practicing survey statisticians applying concepts learned in theoretical or applied sampling courses; and (3) social scientists and other survey practitioners who design, select, and weight survey samples. The text thoroughly covers fundamental aspects of survey sampling, such as sample size calculation (with examples for both single- and multi-stage sample design) and weight computation, accompanied by software examples to facilitate implementation. Features include step-by-step instructions for calculating survey weights, extensive real-world examples and applications, and representative programming code in R, SAS, and other packages. Since the publication of the first edition in 2013, there have been important developments in making inferences from nonprobability samples, in address-based sampling (ABS), and in the application of machine learning techniques for survey estimation. New to this revised and expanded edition: • Details on new functions in the PracTools package • Additional machine learning methods to form weighting classes • New coverage of nonlinear optimization algorithms for sample allocation • Reflecting effects of multiple weighting steps (nonresponse and calibration) on standard errors • A new chapter on nonprobability sampling • Additional examples, exercises, and updated references throughout Richard Valliant, PhD, is Research Professor Emeritus at the Institute for Social Research at the University of Michigan and at the Joint Program in Survey Methodology at the University of Maryland. He is a Fellow of the American Statistical Association, an elected member of the International Statistical Institute, and has been an Associate Editor of the Journal of the American Statistical Association, Journal of Official Statistics, and Survey Methodology. Jill A. Dever, PhD, is Senior Research Statistician at RTI International in Washington, DC. She is a Fellow of the American Statistical Association, Associate Editor for Survey Methodology and the Journal of Official Statistics, and an Assistant Research Professor in the Joint Program in Survey Methodology at the University of Maryland. She has served on several panels for the National Academy of Sciences and as a task force member for the American Association of Public Opinion Research’s report on nonprobability sampling. Frauke Kreuter, PhD, is Professor and Director of the Joint Program in Survey Methodology at the University of Maryland, Professor of Statistics and Methodology at the University of Mannheim, and Head of the Statistical Methods Research Department at the Institute for Employment Research (IAB) in Nürnberg, Germany. She is a Fellow of the American Statistical Association and has been Associate Editor of the Journal of the Royal Statistical Society, Journal of Official Statistics, Sociological Methods and Research, Survey Research Methods, Public Opinion Quarterly, American Sociological Review, and the Stata Journal. She is founder of the International Program for Survey and Data Science and co-founder of the Coleridge Initiative. |
| employee climate survey questions: Healthy and Productive Work Lawrence R. Murphy, Cary Cooper, 2000-06-29 The Enterprise Culture of the 1980s helped transform economies of Western Europe, but left behind a legacy of stress, both for managers and shop floor workers. The cost to business is seen in absenteeism, reduced productivity, compensation claims, health insurance and direct medical costs, which in the US cost approximately $150 billion a year. Str |
| employee climate survey questions: Employee Survey Question Guidebook Paul M. Connolly, Kathleen Groll Connolly, 2006 If you need an employee questionnaire, the second edition of the Employee Survey Question Guidebook is unique among references for the Human Resources profession. It places 700 field-tested employee survey questions at your fingertips, organized in 18 dimensions and 82 themes. These questions have been used by hundreds of organizations and many have industry norms, which are available from the publisher. In addition, the book's index guides you quickly to questionnaire topics based on the organizational symptoms you wish to research. As a result, you will increase the accuracy of your survey and greatly reduce development time. The dimensions are based on widely recognized building blocks of organizational effectiveness. They include: business culture and climate; business structure; career; co-workers; commitment; compensation; human resources functions; job content; job security; manager/supervisor; overall satisfaction; performance management; recognition; resources; senior management; training; work-life balance; working environment and safety. The Guidebook's companion volume, Employee Surveys: Practical and Proven Methods, Samples, Examples, follows the survey process from start to finish, describing myriad situations employers may not expect or know how to manage. Filled with examples from real-world surveys done by organizations of all sizes and types, it contains many sample forms, agendas, letters and more. Together, these two volumes give Human Resource professionals an unprecedented level of independence in performing employee surveys. |
| employee climate survey questions: Cracking The Organizational Climate and Culture Code Nicole L. Turner, 2020-02-06 Nicole L. Turner, Author of Cracking the Organizational Climate and Culture Code, is helping organizations understand the impact organizational culture has on ALL areas of business and the cost associated with a toxic workplace culture. Twenty percent of the workforce leaves an organization because of the culture. A recent study done by the Society for Human Resource Management (SHRM) shows that over the last five years, the cost of turnover because of organizational culture totaled $223 Billion. Organizational culture is a system of shared assumptions, values and beliefs that governs how people behave in organizations. Organizational climate is how members of an organization experience the culture of an organization. Culture represents the personality of the organization. Climate is the organization's mood. Culture is the heartbeat of any business. Cracking the Organizational Climate and Culture Code takes a deeper dive into how organizations behave. |
| employee climate survey questions: The Handbook of Organizational Culture and Climate Neal M. Ashkanasy, Celeste P M Wilderom, Mark F. Peterson, 2010-12-01 In The Handbook of Organizational Culture and Climate: Second Edition, a team of leading international scholars presents the state-of-the-art in the field, ten years after the publication of the award-winning First Edition. Following the Preface by Edgar Schein, 33 entirely new chapters document the development and maturing of ideas canvassed in the First Edition, and also offer exciting new perspectives on organizational culture and climate. This Handbook will be a must-have resource for researchers and students in management, human resource management, organizational behavior, industrial and organizational psychology, and social psychology. |
| employee climate survey questions: The Oxford Handbook of Organizational Climate and Culture Karen M. Barbera, 2014-05-07 The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts. |
| employee climate survey questions: Keeping Score Mark Graham Brown, 2020-05-06 In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality. |
| employee climate survey questions: The New Faces of Organizations in the 21st Century Mohammad Ali Sarlak, 2010 |
| employee climate survey questions: Employee Surveys and Sensing William H. Macey, Alexis A. Fink, 2020-03-30 Professional practice in the design and execution of employee survey programs has evolved tremendously over the past decade. Advances in technology and enthusiastic new interest in talent analytics have combined to create an exciting space with a good deal of innovation along methodological lines, matched by renewed interest in the strategic role of surveys and sensing for improving organizational effectiveness. Providing solid grounding in the basic issues of content development, interpreting results, and driving action, this book also addresses cutting-edge topics in the area of survey analytics (including applications of computational linguistics and artificial intelligence). Significant emphasis is given to ethical issues which are particularly salient given the zeitgeist for ensuring the protection of data and the privacy of survey respondents. The book is appropriate for use in advanced graduate level courses in survey research and will be a valuable shelf resource for survey practitioners whether trained formally in I-O psychology or other areas of organizational science. |
| employee climate survey questions: Incentive Programs to Improve Transit Employee Performance Ronald J. Hartman, Transit Cooperative Research Program, National Research Council (U.S.). Transportation Research Board, 1994 |
| employee climate survey questions: Human Capital Management Angela Baron, Michael Armstrong, 2007 Human Capital Management (HCM) has been described as a high-level strategic issue that seeks to analyse, measure and evaluate how people policies and practices create value. Put simply, HCM is about creating and demonstrating the value that great people and great people management add to an organization. This unique book describes how HCM provides a bridge between human resource management and business strategy. It also demonstrates how organizations can use the concepts of human resource management and the processes involved to enhance the value they obtain from people while continuing to meet their aspirations and needs. Armstrong and Baron explain how to achieve these objectives using various approaches including: Describing the concepts of HCM and how the process works; Examining the practice of HCM with regard to measurement and reporting; Discussing the various applications of HCM with regard to HR strategy formulation, learning and development, knowledge management, performance management, reward management and talent management; and examining the role of HR in HCM and the future of the concept. It also contains an appendix a toolkit which organizations can use to develop their own HCM policies and practices. |
| employee climate survey questions: The SAGE Encyclopedia of Industrial and Organizational Psychology Steven G. Rogelberg, 2016-09-27 The well-received first edition of the Encyclopedia of Industrial and Organizational Psychology (2007, 2 vols) established itself in the academic library market as a landmark reference that presents a thorough overview of this cross-disciplinary field for students, researchers, and professionals in the areas of psychology, business, management, and human resources. Nearly ten years later, SAGE presents a thorough revision that both updates current entries and expands the overall coverage, adding approximately 200 new articles, expanding from two volumes to four. Examining key themes and topics from within this dynamic and expanding field of psychology, this work offers a truly cross-cultural and global perspective. |
| employee climate survey questions: Open Source Leadership: Reinventing Management When There’s No More Business as Usual Rajeev Peshawaria, 2017-10-27 From taxi rides, hotel stays, car driving, to communicating and paying, everything we knew as normal has changed beyond recognition. To lead effectively in today’s brave new world, you have to question EVERYTHING. For the first time in human history, knowledge is free and almost every boundary to communication has been lifted. This open source world has permanently altered the business landscape. And you can count on the fact that the pace of change will only accelerate. Yet... companies still rely on management tools and practices that were, at best, mildly effective in their heyday. In Open Source Leadership, Rajeev Peshawaria reveals the vision, insight, and practices he has used to help some of today’s largest and most influential organizations meet the open source world head on. It all starts with asking the right questions: What’s the most effective leadership style in a world of 24/7 connectivity? How has the very concept of leadership changed in the open source era? How do you inspire and reward performance in the “gig economy?” How do you measure engagement and effectively address the gaps? How can you lead innovation--quickly and continuously? Peshawaria reveals the answers to these questions--and they will surprise you. Based on his company’s groundbreaking research spanning 28 countries, he concludes that traditional industrial age thinking needs a massive upgrade to successfully navigating the brave new world of business. Open Source Leadership rewrites the rules of management, giving you a unique look at the most common misperceptions, illusions, and downright wrong information you’ve been getting about what works and what doesn’t. It provides a new, counterintuitive model for seizing competitive edge in any industry. Among other issues the book argues convincingly that “positive autocracy” must replace democratic leadership; talent and innovation are abundant not scarce; early identification of high-potentials is counter-productive; and setting employees free to do as little as they want will increase productivity. |
| employee climate survey questions: U. S. Government Accountability Office Gene L. Dodaro, 2010-11 Describes the U.S. Government Accountability Office¿s (GAO) performance measures, results, and accountability processes for FY 2009. Contents: (1) Introduction; (2) Management¿s Discussion and Analysis; (3) Performance Information; (4) Financial Information; (5) GAO Inspector General¿s assessment of the agency¿s management challenges; (6) Appendixes: detailed summaries of GAO¿s most significant accomplishments and contributions recorded in FY 2009 and information on certain human capital management flexibilities and on GAO¿s information security management efforts. Charts and tables. |
| employee climate survey questions: Employee Engagement in Nonprofit Organizations Kunle Akingbola, Sean Edmund Rogers, Melissa Intindola, 2022-12-16 This book untangles the theory and practice of employee engagement in nonprofit organizations. It examines the antecedents, dimensions, and consequences of employee engagement while providing evidence-based context specific models for the deployment of employee engagement to facilitate how individuals and teams contribute to and enhance organizational performance and community outcomes in nonprofit organizations. Alongside the theoretical aspects are concrete examples of how to develop, implement and manage employee engagement in nonprofit employment relations and HR practices. Facilitating understanding of aspects of engagement that are unique to nonprofit organizations, this work offers researchers and students a comprehensive analysis of models that explain the role of the environment, the characteristics of employees and the organization in the dimensions of employee engagement in nonprofit organizations. |
| employee climate survey questions: U. S. Government Accountability Office (GAO) Gene L. Dodaro, 2011-04 This report presents the Government Accountability Office's (GAO) Performance Plan for Fiscal Year 2012. In the spirit of the Government Performance and Results Act, this annual plan informs the Congress and the American people about what we expect to accomplish on their behalf in the coming fiscal year. It sets forth GAO's plan to make progress toward achieving their strategic goals for serving the Congress and the American people. This framework not only shows the relationship between GAO's strategic goals and strategic objectives, but also show major themes that could potentially affect their work. Charts and tables. This is a print on demand edition of an important, hard-to-find publication. |
| employee climate survey questions: Strategies for Information Technology Governance Wim Van Grembergen, 2004-01-01 The advent of the Information Society is marked by the explosive penetration of information technologies in all aspects of life and by a related fundamental transformation in every form of the organization. Researchers, business people and policy makers have recognized the importance of addressing technological, economic and social impacts in conjunction. For example, the rise and fall of the dot-com hype depended a lot on the strength of the business model, on the technological capabilities available to firms and on the readiness of the society and economy at large sustain a new breed of business activity. However, it is notoriously difficult to examine the cross-impacts of social, economic and technological aspects of the Information Society. This kind of work requires multidisciplinary work and collaboration on a wide range of skills. Social and Economic Transformation in the Digital Era addresses this challenge by assembling the latest thinking of leading researchers and policy makers. The book covers all key subject areas of the Information Society an presents innovative business models, case studies, normative theories and social explanations |
| employee climate survey questions: Organizational Change: Pathak, 1900 Organizational Change provides a discussion of change in relation to the complexities of organizational life, offering comprehensive coverage of the significant ideas and issues associated with change at all levels of organizational activity from the strategic to the operational and at the individual, group, organizational and societal levels. The book seeks to meet both the academic and applied aims of most business and management courses and is for both graduate as well as postgraduate business studies students |
| employee climate survey questions: The Encyclopedia of Human Resource Management, Volume 2 Robert K. Prescott, 2012-04-24 Human resource management is a vital function of any organization, at the nexus of business practice, psychology, and law. This one-of-a-kind and all-in-one print and online encyclopedia offers access to information on all manner of topics and issues related to the people side of business. |
| employee climate survey questions: Evaluation In Organizations Darlene Russ-Eft, Hallie Preskill, Joshua B. Jordan, 2024-07-09 Take control of your resources and get the most out of your work with this helpful guide to organization and productivity From new product launches to large-scale training initiatives, organizations need the tools to measure the effectiveness of their programs, processes, and systems. In the third edition of Evaluation in Organizations, learning theory and evaluation experts Darlene Russ-Eft, Hallie Preskill, and Joshua B. Jordan integrate the most current research with practical application to provide the definitive resource on organizational evaluation for managers, human resource professionals, students, and teachers. From designing surveys and interviews to analyzing data to communicating results, the authors present a systematic and rigorous approach to conducting evaluations and using them to foster learning and enhance performance at all levels. Fully revised and updated to reflect new developments in the field, this comprehensive new edition of Evaluation in Organizations is designed to be accessible to as many different learning styles as possible. |
| employee climate survey questions: The Praeger Handbook of Human Resource Management Pamela Dixon, Jerry W. Gilley, Ann Gilley, Scott A. Quatro, 2008-11-30 The two-volume Praeger Handbook of Human Resource Management is an indispensable resource for anyone with a question relating to workplace practice or policy. Volume One contains information organized by HR task or topic: Recruitment and selection, employee development, performance management, compensation and benefits administration, and employment law. Volume Two covers organizational issues like leadership and HR strategy, organizational development, change management, and general HR issues and workplace policy. Written by experts of all stripes, including HR professors, HR consultants, and practicing HR managers, this is the one-stop, preeminent source for all things HR. Anyone with personnel duties—whether VP for Human Resources or office manager—will find actionable answers to all their questions quickly. Personnel management is a critical business function. Make a mistake in, say, firing an employee, and soon you may find yourself on the phone with a lawyer. This handbook will help readers avoid personnel potholes and snares. Volume one of this set tells—among dozens of other topics—how to hire well, train employees, evaluate and develop workers, fire legally, set compensation, and abide by federal and state employment laws. Volume two rises above the trees for a look at the forest: leadership development, succession planning, managing change and conflict, creating emergency response plans, managing teams, forecasting employment trends, measuring results, and acquiring HR credentials. In addition, volume two will help companies develop workplace policies on everything from suitable dress to disciplinary procedures to work life balance. Entries in each category are short and to the point-from 500 to 1,000 words. Sprinkled throughout are longer, overview/theory pieces on subjects like performance management, selection, training, and HR Strategy. And the set will contain an extensive bibliography, resource section, and checklists on topics like hiring, safety, termination, training, and more. The Best Places to Work for are also the most profitable and the most fun. This handbook helps lay the foundation for building a rewarding, inspiring, and productive workplace, where people come to work each day with smiles on their faces. |
| employee climate survey questions: Emotions and Service in the Digital Age Charmine E. J. Härtel, Wilfred J. Zerbe, Neal M. Ashkanasy, 2020-10-19 Research on Emotion in Organizations comprises chapters describing multidisciplinary research into affect, emotion, and mood in organizations at all levels of analysis, including within-person variation, individual differences, interpersonal exchanges, groups, and organizations. |
| employee climate survey questions: Research Methods Carrie A. Picardi, Kevin D. Masick, 2013-10-09 Research Methods: Designing and Conducting Research with a Real-World Focus provides the tools required to conduct relevant, high-quality research in both the classroom and the field. Carrie A. Picardi and Kevin D. Masick—psychologists with expertise in both teaching research methods and applying methods to diverse field settings—offer a unique perspective by integrating current research articles with field-specific scenarios. They draw from research methodology tactics, strategy, and constraints from practitioners across the social sciences and in business. This text effectively bridges the gap between theory and practice by demonstrating how research is done within an organizational setting, and supplies students with relevant, applicable examples to learn from. |
| employee climate survey questions: Risk-Reduction Methods for Occupational Safety and Health Roger C. Jensen, 2012-03-15 This book covers system safety methods related to occupational health and safety. It argues for anticipating hazards, risk reduction strategies for hazards processes, and making sure workers' tasks correspond to human capabilities. To this end, the text provides pro-active methods for identifying hazards, assessing risk, analyzing hazards, using tools from system safety, conducting post-incident investigations, considering human errors, applying risk reduction strategies, and managing process safety. While emphasizing methods suitable for all countries, it includes references to U.S. military and Department of Energy documents, as well as a discussion of fault-tree construction. |
| employee climate survey questions: Workplace Health Promotion Programs Carl I. Fertman, 2015-09-10 Shine a spotlight on the benefits of promoting health in the workplace Workplace Health Promotion Programs focuses on the incredible value that employee health programs can offer by exploring six key topics: behavioral health, physical health, healthy environments, health education, nutritional health, and physical activity. This in-depth resource explicitly establishes what successful workplace health promotion programs, services, and collaborations are, and then builds upon this foundational understanding by introducing methods and tools for promoting employee health and safety, while emphasizing the skills students need to do so. Through this resource, students will come to understand how to recognize employee health and safety opportunities, and how to think on a larger scale when it comes to workplace health initiatives in small, midsized, and larger employers that are comprehensive and fiscally sound. Workplace health promotion programs have the potential to both improve the health of the population as a whole and control healthcare spending in the process. Health problems are estimated to cost employers in the United States over $200 billion per year through medical costs, absenteeism, disability, and overall reduced productivity. Improving well-being through effective workplace health promotion programs can reduce this cost—and create healthier, happier workforces. Discover the design, implementation, and evaluation of workplace health promotion programs that address the range of employee health needs and concerns Understand how evidence-based programs can positively impact business and reduce health care cost Explore the larger scale implications of successful workplace health programs, including health policies, health insurance design, worker safety, employee behavior, etc. Learn how together employers and employees work to create a culture of health and well-being to support and promote employee health and safety Review the ways in which successful workplace health promotion programs can prove financially beneficial Workplace Health Promotion Programs is a resource that guides students and professionals alike in the discovery, development, and execution of successful employee health initiatives. |
| employee climate survey questions: Productivity Gainsharing in the Public Sector , 1986 |
| employee climate survey questions: Managing Diversity in the Military Daniel P. McDonald, Kizzy M. Parks, 2013-07-23 This edited book examines the management of diversity and inclusion in the military. Owing to the rise of asymmetric warfare, a shift in demographics and labor shortfalls, the US Department of Defense (DoD) has prioritized diversity and inclusion in its workforce management philosophy. In pursuing this objective, it must ensure the attractiveness of a military career by providing an inclusive environment for all personnel (active and reserve military, civilian, and contractors) to reach their potential and maximize their contributions to the organization. Research and practice alike provide substantial evidence of the benefits associated with diversity and inclusion in the workplace. Diversity and inclusion programs are more strategic in focus than equal opportunity programs and strive to capitalize on the strengths of the workforce, while minimizing the weaknesses that inhibit optimal organizational performance. This new book provides vital clarification on these distinct concepts, in addition to offering concrete best practices for the successful management of diversity and inclusion in the workplace. Written by scholars and practitioners, each chapter addresses major areas, raises crucial issues, and comments on future trends concerning diversity and inclusion in the workplace. The book will be of great interest to students of military studies, war and conflict studies, business management/HRM, psychology and politics in general, as well as to military professionals and leaders. |
| employee climate survey questions: Encyclopedia of Industrial and Organizational Psychology Steven G. Rogelberg, 2007 Publisher description |
| employee climate survey questions: Auditing Organizational Communication Owen Hargie, Dennis Tourish, 2009-03-19 Auditing Organizational Communication is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organizations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments. Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia: provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach review the main options confronting organizations embarking on audit discuss the merits and demerits of the approaches available provide case studies of the communication audit process in action illustrate how findings can be interpreted so that suitable recommendations can be framed outline how reports emanating from such audits should be constructed. This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action. |
| employee climate survey questions: Mergers & Acquisitions Annette Risberg, 2013-04-15 Mergers and acquisitions remain one of the most common forms of growth, yet they present considerable challenges for the companies and management involved. The effects on stakeholders, including shareholders, managers and employees, must be considered as well as the wider implications for the economy, the level of competition and employment. By drawing on classic research perspectives and placing them alongside more recent alternatives, this book provides readers with a focused yet far-reaching introduction to the study of M&As. Each paper is set in context by editorial commentaries and reflects the important organizational and behavioural aspects which have often been ignored in the past. By providing this in-depth understanding of the mergers and acquisitions process, the reader understands, not only how and why mergers and acquisitions occur, but also the broader implications for organizations. The book is structured clearly into sections concerned with the issues that arise before, during and after the mergers and acquisitions process including motives and planning, partner selection, integration, employee experiences and communication. A unique collection of selected readings and contextualising commentary, this volume will greatly appeal to MBA and graduate students as well as experienced practitioners. |
| employee climate survey questions: Creating a Service Culture in Higher Education Administration Mario C. Martinez, Brandy Smith, Katie Humphreys, 2023-07-03 Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions.Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximize the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com. |
| employee climate survey questions: Workplace Culture in Academic Libraries Kelly Blessinger, Paul Hrycaj, 2013-02-11 Workplace culture refers to conditions that collectively influence the work atmosphere. These can include policies, norms, and unwritten standards for behavior. This book focuses on various aspects of workplace culture in academic libraries from the practitioners' viewpoint, as opposed to that of the theoretician. The book asks the following questions: What conditions contribute to an excellent academic library work environment? What helps to make a particular academic library a great place to work? Articles focus on actual programs while placing the discussion in a scholarly context. The book is structured into 14 chapters, covering various aspects of workplace culture in academic libraries, including: overview of workplace culture, assessment, recruitment, acclimation for new librarians, workforce diversity, physical environment, staff morale, interaction between departments, tenure track/academic culture, mentoring/coaching, generational differences, motivation/incentives, complaints/conflict management, and organizational transparency. - Includes the most current best practices and models in academic libraries - Represents the viewpoints of both the employee and manager - Focuses on the academic library as workplace rather than as a service provider |
| employee climate survey questions: Organization Development Robert Smither, John Houston, Sandra McIntire, 2016-06-03 Organization Development: Strategies for Changing Environments, Second Edition, aims to help managers of the future successfully plan for and manage changes in the workplace. The book teaches students how to conceptualize and implement planned interventions to increase organizational effectiveness. Building on the success of the previous edition, Smither, Houston, and McIntire maintain the foundational and historical organization development content while incorporating a number of key changes: new material on change management, globalization, diversity, sustainability, ethics, talent management, and emotional intelligence; a greater emphasis on the practical application of the theory; new case studies focusing on current business dilemmas that align with the chapter objectives. This edition brings this classic book into the 21st century, making it a valuable resource for students of organizational development, organizational behavior, change management, and leadership. |
| employee climate survey questions: Encyclopedia of Human Resource Management Adrian Wilkinson, Stewart Johnstone, 2016-01-29 The Encyclopedia of Human Resource Management is an authoritative and comprehensive reference resource with almost 400 entries on core HR areas and key concepts. From age discrimination, to zero hours contracts, each entry reflects the views of an expert and authoritative author. The terms included vary from singular concepts such as performance appraisal and industrial conflict, to organisational behaviour terms including organisational culture and commitment; and broader management terms such a resourcing and management development. Each entry provides a list of references and further reading to enable the reader to gain a deeper awareness and understanding of each topic. This book is an ideal companion to a standard HRM textbook, and both undergraduate and postgraduate students will find it to be of value. It will also be useful for academic researchers, HR practitioners and policy specialists looking for a succinct expert summary of key HR concepts. |
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About Employee Express
Employee Express is an innovative automated system that empowers Federal employees to initiate the processing of their discretionary personnel-payroll transactions electronically.
Register Your Account - Employee Express
Employee Express will need some identifying information from you to establish your account. If the information you enter does not match what is on file, you will have to contact your servicing …
Security Code - Employee Express
In order to access your Employee Express account, please go to https://www.employeeexpress.gov/ and select your sign in method. After you enter your …
Agency List - Employee Express
Committee For Purchase From People who are Blind or Severely Disabled
Contact Us - Employee Express
Online Help information is always available when using Employee Express. You may submit a helpdesk ticket for additional assistance by clicking this link Submit Help Request.
EEX Administration - Employee Express
This is a secure encrypted communication with the Employee Express Help Desk These are the required fields to authenticate an employee’s identity. You will be contacted after your …
Related Links - Employee Express
Checkbook FEHB Plan Comparison Tool for Participating Agencies-Please log into Employee Express first and select the link for Checkbook in Related Links at the bottom of the page.
OPM Vulnerability Disclosure Policy - Employee Express
Introduction As part of a U.S. government agency, the Office of Personnel Management (OPM) takes seriously our responsibility to protect the public's information, including financial and …
