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| employee focus group questions: Focus Groups George Kamberelis, Greg Dimitriadis, 2013 Focus Groups: From Structured Interviews to Collective Conversations is a conceptual and practical introduction to focus group. As the title indicates, focus groups traditionally encompass a wide range of discursive practices. These span from formal structured interviews with particular people assembled around clearly delimited topics to less formal, open-ended conversations with large and small groups that can unfold in myriad and unpredictable ways. Additionally, focus groups can and have served many overlapping purposes—from the pedagogical, to the political, to the traditionally empirical. In this book, focus groups are systematically explored; not as an extension or elaboration of interview work alone, but as its own specific research method with its own particular affordances. This book comprehensively explores: The nature of focus groups Politic and activist uses of focus groups Practical ways to run a successful focus group Effective analysis of focus group data Contemporary threats to focus groups Focus Groups: From Structured Interviews to Collective Conversations is essential reading for qualitative researchers at every level, particularly those involved in education, nursing, social work, anthropology, and sociology disciplines. |
| employee focus group questions: Ask a Manager Alison Green, 2018-05-01 From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together |
| employee focus group questions: Closing the Engagement Gap Julie Gebauer, Don Lowman, Joanne Gordon, 2008 When people are truly engaged in their work they give more discretionary effort' and make a huge difference to their company. They ask, 'What's in it for us?' instead of 'What's in it for me?'. Yet an engaged workforce is as rare as it is valuable. This groundbreaking global study shows that most people are not engaged and don't contribute as much value as they could - not because they're lazy, but because their managers don't know how to draw the best out of them. Using real-world examples, the authors show that consistently better engagement really is possible.' |
| employee focus group questions: How to Conduct Employee Focus Groups David Pitre, 2017-05-16 This comprehensive guide shows you how to get the employee feedback you need to successfully implement internal programs and initiatives.How can you find out what employees are thinking?Conduct employee focus groups.How to conduct employee focus groups is the comprehensive guide that shows you how to explore issues, test concepts and generate ideas with employees so you can make more informed decisions.Whether you're an HR professional, a communicator or anyone running a program, How to conduct employee focus groups can help you get the insight you're looking for.How can this book help you?This all-inclusive, do-it yourself guide gives you everything you need to manage and facilitate employee focus groups, including:? Easy-to-follow, how-to information? Examples of how focus groups have been used in organizations? Samples you can tailor to meet your needs, including a participant invitation, a discussion guide and a findings report? Advice about conducting virtual focus groupsWhat does it include?Even if you've never conducted an employee focus group before, this book covers each step in detail, including how to:? Select the right participants? Choose the best location, timing and facilities? Build a discussion guide? Moderate like a professional? Deal effectively with challenging participants and unexpected events? Debrief and analyze your data? Develop insightful conclusions |
| employee focus group questions: Lean Hospitals Mark Graban, 2016-06-30 Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization. The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book. Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen. |
| employee focus group questions: Moderating Focus Groups Thomas L. Greenbaum, 1999-11-18 Like every other agency research director, I suffer from focus-group anxiety. Pumping M&M′s behind the one-way mirror, I′m monitoring the groups, the moderator and the client simultaneously. It′s tough enough to manage the client′s expectations and responses. Worrying about whether the moderator can effectively manage the content flow and the group dynamic makes the experience life threatening. Watching Tom moderate, I find myself constantly thinking, ′Wow, he′s smart. I wish I thought of that. He′s the best.′ --George Scribner, Research Manager, Organic Inc. Dynamic, entertaining, and armed with information on new drugs and medical techniques that would challenge the knowledge of most physicians, Tom Greenbaum presides over an attentive yet relaxed group of medical specialists anxious to share their opinions and prejudices with this most charming of focus group moderators. Serving as a polished master of ceremonies, Mr. Greenbaum is able to work with the many individual styles of his physician panel and at the conclusion, leaves one with the sense of having participated in something important. --Alan H. Richman, M.D., Chairman, Department of Radiology of Norwalk Hospital Tom Greenbaum is a highly effective moderator who has the special ability to quickly learn any subject matter and can conduct groups with expert knowledge. From the discussion guide to the final report, Tom works with speed and accuracy. --Mark Alfonso, V. P. of Marketing, The Purdue Frederick Company Tom is one of the most competent and intuitive moderators I have ever worked with: not only does he have an impeccable understanding of the technical skills necessary for a successful moderator, he also has a unique and uncanny ability to foster and capitalize on the internal dynamics of any group. --Joseph A. Ciaralli, The Prudential Insurance Company of America Thomas L. Greenbaum eats and breathes focus groups. If you want a definitive look at this research technique, you need to either live with the guru for a year or read his books. --Dave Quincy, Clarion Marketing and Communications The entire range of facilitation techniques is covered in this comprehensive handbook, from pre-session tips in participant recruitment to post-session reporting. Moderating Focus Groups covers all the fundamentals of successful group facilitation, and also includes a wealth of advanced techniques not found in other books on focus group research (on managing group dynamics, energizing a tired group, and digging deeper into the minds of participants.) Greenbaum also goes beyond the basics with chapters on how to build a business moderating focus groups, and how to price moderating services. While this book is particularly aimed at the needs of focus group practitioners, there is plenty of advice that will benefit anyone who conducts in-depth interviews or group facilitation. Additionally, the many people who hire moderators to facilitate their sessions will benefit from reading this book because it will provide them with valuable insights on how to evaluate their moderators′ work. |
| employee focus group questions: Conducting Focus Groups for Business and Management Students Caroline J. Oates, Panayiota J. Alevizou, 2017-10-30 In Conducting Focus Groups, Caroline J. Oates and Panayiota J. Alevizou explain what is involved in conducting focus groups, outlining their main features, use in research, their design and the kind of rich, qualitative data they facilitate. Ideal for Business and Management students reading for a Master’s degree, each book in the series may also serve as reference books for doctoral students and faculty members interested in the method. Part of SAGE’s Mastering Business Research Methods, conceived and edited by Bill Lee, Mark N. K. Saunders and Vadake K. Narayanan and designed to support researchers by providing in-depth and practical guidance on using a chosen method of data collection or analysis. |
| employee focus group questions: The New Workforce Harriet Hankin, 2005 Think beyond today's human resources issues ... and into the future. |
| employee focus group questions: Developing Focus Group Research Jenny Kitzinger, Rosaline Barbour, 1999-02-22 This book critically examines the potential of, and suggests ways forward in, harnessing a versatile and powerful method of research - focus groups. The book challenges some of the emerging orthodoxies and presents accessible, insightful and reflective discussions about the issues around focus group work. The contributors, an impressive group of experienced researchers from a range of disciplines and traditions, discuss different ways of designing, conducting and analyzing focus group research. They examine sampling strategies; the implications of combining focus groups with other methods; accessing views of `minority' groups; their contribution to participatory or feminist research; use of software packages; discourse anal |
| employee focus group questions: 1010 PHR / SPHR PRACTICE QUESTIONS WITH 200 PHR / SPHR KEY POINTS Human Resource Prep, 2019-01-31 1010 PHR / SPHR PRACTICE QUESTIONS WITH 200 PHR/SPHR KEY POINTS 1,010 Practice Questions provides an in-depth review of the exam content through 1,010 practice tests that reflect the 2018 certification updates. With 1,010 practice test questions, detailed explanations and 200 PHR Key Points, this book provides a complete test preparation for the PHR / SPHR Professional Human Resources certification exams. These 1,010 Practice Questions were prepared to ensure candidates have an adequate preparation material for the HR exams, with a focus on the requirements of the Human Resource Body of Knowledge. The practice tests feature HR topics from the following areas; •Business Management and Strategy •Talent Planning and Acquisition •Workforce Planning and Employment •Learning and Development •Total Rewards •Employee and Labor Relations •Risk Management |
| employee focus group questions: The Truth About Getting the Best From People Martha I. Finney, 2008-02-20 Build a culture of engagement...one person, one interaction at a time You can build and lead teams full of self-motivated, innovative contributors: people who love their jobs, believe in their mission, and perform with focus, enthusiasm, and creativity! This book reveals 49 PROVEN LEADERSHIP PRINCIPLES for getting the best from every employee, every team, every organization! The truth about building a self-driven workforce that’s positive, committed, passionate The truth about what really motivates people--and what doesn’t The truth about leading with authenticity, clarity, consistency, and inspiration You can build and lead teams full of self-motivated, innovative contributors: people who love their jobs, believe in their mission, and perform with focus, enthusiasm, and creativity! Top leadership consultant Martha Finney reveals 49 proven leadership principles for getting the best from every employee, every team, every organization. She shows how to build a workforce that’s positive, committed, passionate...how to really motivate people, even on a tight budget...how to lead with authenticity, clarity, consistency, and inspiration. These skills offer powerful, quantifiable business value. They are completely learnable--and this book is the fastest way to master them. It distills the world’s best thinking on getting the best from people: the truth, and nothing but the truth! |
| employee focus group questions: Employee Morale D. Bowles, C. Cooper, 2009-10-22 Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. |
| employee focus group questions: The Power of Stay Interviews for Engagement and Retention Richard P. Finnegan, 2018 For decades organizations have struggled to better engage and retain their best employees. This book proposes a proven and proactive approach, the Stay Interview: an easy-to-use tool to uncover, anticipate, and resolve issues and concerns before your best employees leave. -- |
| employee focus group questions: Practices in Assuring Employee Availability Joel Volinski, National Research Council (U.S.). Transportation Research Board, Transit Cooperative Research Program, 1999 Presents state of the practice information about the various actions transit agencies (and other employers) have taken to help ensure the availability of quality employees in an increasingly competitive employment environment. It focuses on the practices and policies transit agencies have put in place to help minimize absenteeism at their agencies, from which other agencies may find useful applications. |
| employee focus group questions: Research in Organizational Change and Development Abraham B. (Rami) Shani, Debra A. Noumair, 2021-11-26 Volume 29 of Research in Organizational Change and Development includes ten contributions from colleagues around the globe with powerful insights and potentially relevant impact for researching and practicing organization change and development during and post the pandemic. |
| employee focus group questions: The Sales Compensation Handbook Stockton B. Colt, 1998 Updated and expanded, THE SALES COMPENSATION HANDBOOK contains information and tools necessary to design and implement top-notch sales compensation programs. Experts at the consulting firm of Towers Perrin provide guidance on all aspects of compensating salespeople, including designing base salary, bonus, and commission scales; team selling roles and implications; linking compensation to company culture; cash and non-cash incentives; and more. |
| employee focus group questions: Keys to Behavior-Based Safety E. Scott Geller, 2001-10-01 This book provides a collection of 28 writings from Scott Geller's regular column in Industrial Safety and Hygiene News, from Geller's associates at Safety Performance Solutions, and from the American Society of Safety Engineers' annual conferences. Organized into seven chapters, these writings examine real-world examples of successful behavior-based safety programs. Readers will discover tips on how to measure safety performance, how to get workers to care about safety, and how to better assess and coach safety performance using specific behavior-based tools. Readers will also find in-depth discussions on achieving a Total Safety Culture using such tools and techniques as actively caring, self-management, behavior-based observation and feedback, improved communication skills, measured safety performance, increased safety leadership, and maximized behavior-based safety efforts. |
| employee focus group questions: The Program Evaluation Standards Joint Committee on Standards for Educational Evaluation, James R. Sanders, 1994-04-06 The Program Evaluation Standards is a 'must-have' book for anyone responsible for reviewing evaluation proposals, planning and conducting evaluations, managing evaluation projects, or judging the merit and worth of evaluations once completed. For experienced practitioners, it provides a set of values and principles by which to guide successful practice, that is, a set of criteria that determines whether educational evaluations are trustworthy and fair. The Standards sets expectations of the design and implementation of educational evaluation for all practitioners in all types of educational arenas, even those involved in social programming endeavors. For newcomers and those less experienced who may be responsible for commissioning and using evaluations, the Standards supplies a useful framework of generating a list of questions to raise about any evaluation plan or final report in an effort to assess its pros and cons. The book is an invaluable 'how-to' resource for graduate students venturing out into the field, and it instills a sense of what it means to be a responsible evaluator. For clients or consumers, the book offers advice on what they should expect of an evaluation--Publisher description. |
| employee focus group questions: In Search of Safety Barbara Owen, James Wells, Joycelyn Pollock, 2017-01-31 Cover -- Contents -- Acknowledgments -- 1. Intersectional Inequality and Women's Imprisonment -- 2. Pathways and Intersecting Inequality -- 3. Prison Community, Prison Conditions, and Gendered Harm -- 4. Searching for Safety through Prison Capital -- 5. Inequalities and Contextual Conflict -- 6. Intersections of Inequality with Correctional Staff -- 7. Gendered Human Rights and the Search for Safety -- Appendix 1: Methodology -- Appendix 2: Tables of Findings -- Glossary -- B -- C -- D -- F -- G -- I -- J -- H -- J -- K -- L -- N -- O -- P -- R -- S -- T -- U -- W -- Bibliography -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- Y -- Z |
| employee focus group questions: Recognizing & Engaging Employees For Dummies Bob Nelson, 2015-08-27 Improve engagement, productivity, and motivation with effective employee recognition Recognizing and Engaging Employees for Dummies gives you the tools and information you need to improve morale, productivity, and personal achievement with a successful employee recognition program. Written by a world-leading authority in employee recognition, this book walks you step-by-step through the design and implementation process and describes the incentives that work, the behaviors to reward, and the mechanisms that must be in place for the program to be effective in the long term. You'll learn how to pinpoint the places where engagement and recognition could improve the bottom line, and how to structure the reward for optimal balance between motivational, financial, and organizational effectiveness. With clear explanations and a fun, friendly style, this book is your quick and easy guide to boosting productivity, profit, and customer satisfaction. Most Americans who leave their jobs cite lack of recognition as the driving factor. When your employees feel appreciated, they stick around, work harder, achieve more, and drive your business onward and upward. This book shows you how to bring that dynamic to your workplace, with step-by-step guidance and helpful advice. Design successful recognition programs Create powerful incentives for employees Reduce turnover, improve engagement, and drive excellence Foster a happier and more productive workplace Happy employees are productive employees. They get results. They innovate. They are the force behind the advancement of industries. Effective employee recognition programs are self-sustaining motivational tools that keep the fire lit. If you're ready to spark the flame, Recognizing and Engaging Employees for Dummies is the ideal guide for designing, implementing, and maintaining the program your employees have been waiting for. |
| employee focus group questions: Who Geoff Smart, Randy Street, 2008-09-30 In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent. The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate. Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to • avoid common “voodoo hiring” methods • define the outcomes you seek • generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople • ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate • attract the person you want to hire, by emphasizing the points the candidate cares about most In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success. |
| employee focus group questions: 12: The Elements of Great Managing Gallup, James Harter, 2014-12-02 Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement. |
| employee focus group questions: Case Studies in Work, Employment and Human Resource Management Tony Dundon, Adrian Wilkinson, 2020-02-28 This comprehensive book offers a fascinating set of over 40 evidence-based case studies derived from international research on work, employment and human resource management (HRM). |
| employee focus group questions: Every Manager's Desk Reference , 2002-01-01 What questions do you ask in a job interview to effectively understand your candidate? How do you motivate a team? And, it's time for performance reviews! Sometimes it seems like being a manager can be a sea of unanswered questions--how to calculate Return on Investment or manage your stress level? Every Manager's Desk Reference comes to the rescue! Packed with self-contained sections of how-to's, this book can help you with everything from a business presentation to running an effective meeting. |
| employee focus group questions: The Fifth International Symposium on Society and Resource Management , 1994 |
| employee focus group questions: Engaging Employees through Strategic Communication Mark Dollins, Jon Stemmle, 2021-10-01 Engaging Employees through Strategic Communication provides a detailed overview of employee communication and its evolution as a tool to drive employee engagement and successful change management. Approaching the subject with the philosophy that internal audiences are essential to the success of any strategic communication plan and business strategy—particularly as they relate to driving change—Mark Dollins and Jon Stemmle give readers a working knowledge of employee communication strategies, skills, and tactics in ways that prepare students for careers in this rapidly expanding field. Providing the tools necessary to evaluate the impact of successful employee communication campaigns, they put theory and cutting-edge research into action with practical examples and case studies sourced from award-winning entries judged as best-in-class by the International Association of Business Communicators (IABC), the Public Relations Society of America (PRSA), PRWeek, and PRNews. The book is ideal for undergraduate and graduate students in internal, corporate, or employee communication courses and will be a useful reference for practitioners who want to understand how to carry out effective employee communication engagement and change-management campaigns. Please visit www.engage-employees.com to learn more about the book and its applications. |
| employee focus group questions: Data-Driven Decision Making in Entrepreneurship Nikki Blackmith, Maureen E. McCusker, 2024-04-02 Since the beginning of the 21st century, there has been an explosion in startup organizations. Together, these organizations have been valued at over $3 trillion. In 2019, alone, nearly $300 billion of venture capital was invested globally (Global Startup Ecosystem Report 2020). Simultaneously, an explosion in high volume and high velocity of big data is rapidly changing how organizations function. Gone are the days where organizations can make decisions solely on intuition, logic, or experience. Some have gone as far as to say that data is the most valuable currency and resource available to businesses, and startups are no exception. However, startups and small businesses do differ from their larger counterparts and corporations in three distinct ways: 1) they tend to have fewer resources, time, and specialized training to devote to data analytics; 2) they are part of a unique entrepreneurial ecosystem with unique needs; 3) scholarship and academic research on human capital data analytics in startups is lacking. Existing entrepreneurship research focuses almost exclusively on macro-level aspects. There has been little to no integration of micro- and meso-level research (i.e., individual and team sciences), which is unfortunate given how organizational scientists have significantly advanced human capital data analytics. Unlike other books focused on data analytics and decision for organizations, this proposed book is purposefully designed to be more specifically aimed at addressing the unique idiosyncrasies of the science, research, and practice of startups. Each chapter highlights a specific organizational domain and discuss how a novel data analytic technique can help enhance decision-making, provides a tutorial of said regarding the data analytic technique, and lists references and resources for the respective data analytic technique. The volume will be grounded in sound theory and practice of organizational psychology, entrepreneurship and management and is divided into two parts: assessing and evaluating human capital performance and the use of data analytics to manage human capital. |
| employee focus group questions: The Fieldstone Alliance Nonprofit Guide to Conducting Successful Focus Groups Judith Sharken Simon, Amherst H Wilder Foundation, 1999-01-15 Practical and easy to use, Conducting Successful Focus Groups gives you the practical guidance to do focus groups using little more than staff or volunteer time and the cost of refreshments. In ten easy-to-follow steps, you'll learn how to plan and conduct focus groups and, most importantly, how to put the results into action: 1. Create a focused purpose statement 2. Set up a realistic timeline 3. Decide who and how many participants to invite 4. Generate questions that'll get the information you need 5. Write a focus group script 6. Choose a facilitator 7. Find a location that puts people at ease 8. Run the focus group 9. Put the results into action. Each step is followed by a task statement that sums up what you need to do before moving on. Examples, worksheets, answers to frequently asked questions, and an annotated bibliography make the job even easier. People feel flattered when you ask for their opinions; in fact, most love to tell you what they think. With Conducting Successful Focus Groups, you'll have the tools to use focus groups effectively and make better-informed plans. |
| employee focus group questions: Senior Professional in Human Resources (SPHR) Exam Practice Questions & Dumps Books Fortune, 2021-04-22 Showcase the HR leadership recognition you deserve with the Senior Professional in Human Resources® (SPHR®) from HRCI®. The SPHR demonstrates your mastery of the strategic and policy-making aspects of HR management as practiced in the U.S. The credential is designed for big-picture thinkers responsible for planning rather than implementing HR policy. Organizations seek out SPHR professionals for their proven accountability for HR department goals, for breadth and depth of knowledge in all HR disciplines, and for understanding business issues beyond the HR function. Preparing for the Senior Professional in Human Resources (SPHR) exam to become an SPHR Certified by (HRCI)? Here we have brought Exam Questions for you so that you can prepare well for this SPHR exam. Unlike other online simulation practice tests, you get an eBook version that is easy to read & remember these questions. You can simply rely on these questions for successfully certifying this exam. |
| employee focus group questions: Implementing Differentiated Nursing Practice JoEllen Goertz Koerner, Kathryn Linda Karpiuk, 1994 Nursing |
| employee focus group questions: Managing Knock Your Socks Off Service Chip Bell, Ron Zemke, John Bush, 2013-05-01 You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset. |
| employee focus group questions: Handbook of Human Resource Management in Government Stephen E. Condrey, 2010-08-02 HANDBOOK OF HUMAN RESOURCE MANAGEMENT IN GOVERNMENT, THIRD EDITION The practice of public human resource management has evolved significantly in recent years due to increased outsourcing, privatization, and the diminution of public employee rights. This thoroughly revised and updated edition of the classic reference Handbook of Human Resource Management in Government offers authoritative, state-of-the-art information for public administrators and human resource professionals. The third edition features contributions from noted experts in the field, including Donald E. Klingner, Mary E. Guy, Jonathan P. West, Jeffrey L. Brudney, Montgomery Van Wart, J. J. Steven Ott, Norma M. Riccucci, and many more. Praise for the Handbook of Human Resource Management in Government This third edition of the Handbook of Human Resource Management in Government is an essential resource for scholars, practitioners, and general readers in need of concise summaries of up-to-date, cutting-edge, public personnel administration research. No other handbook on the market more concisely, more comprehensively, more clearly synthesizes this vast, rapidly changing field that remains so vital to effective government performance. RICHARD STILLMAN, editor-in-chief, Public Administration Review The Handbook of Human Resource Management in Government comprehensively and seamlessly blends theory and practice. The result is a clear road map that can finally make HR a key player in helping the government meet the unprecedented challenges facing our nation, our states, and our communities. BOB LAVIGNA, vice president, Research, Partnership for Public Service, Washington, DC With each successive edition, Condrey's Handbook of Human Resource Management in Government becomes a more essential tool for graduate students who wish to improve their understanding of this field. Condrey's own expertise has enabled him to take contributions from leading experts in the field and shape them into a reader that is comprehensive, engaging, and authoritative. DONALD E. KLINGNER, University of Colorado Distinguished Professor, School of Public Affairs, University of Colorado at Colorado Springs; former president, American Society for Public Administration; and fellow, National Academy of Public Administration |
| employee focus group questions: Managing Quality in America's Most Admired Companies Jay Spechler, 1993 Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization. |
| employee focus group questions: Public Relations Planning Edward T. Vieira, Jr., 2018-10-03 Public Relations Planning provides students with an in-depth understanding of the steps involved in planning and executing a successful PR campaign. Taking a strategic approach to the subject, the author brings years of practical experience to the project, helping students see how it all fits together in reality. The book goes beyond an introductory discussion of the theory of PR planning, incorporating material from cutting-edge research in the field. A discussion of the psychological aspects of communication, material on in-house/employee communication, as well as a chapter dedicated to discussing how social media strategies fit into a PR campaign, give students a real edge when it comes to executing an effective campaign. Plenty of global examples and a companion website featuring PowerPoint slides, a test bank, and answer key for end-of-chapter questions round out this excellent resource for students of public relations and corporate communication. |
| employee focus group questions: Foundations of Health Care Management Bernard J. Healey, Marc C. Marchese, 2012-08-09 Foundations of Health Care Management Leaders and managers throughout the health care system are facing ever more challenging changes in the way care is delivered, paid for, and evaluated. Foundations of Health Care Management: Principles and Methods offers an innovative, concise, reader-friendly introduction to health care management and administration. It addresses the need for new skills in managers of health care facilities and for those planning to enter health care management positions. The book covers such critical topics as leadership training, change management, conflict management techniques, culture building, quality improvement, and communications skills, as well as collaboration in the improvement of population health. Foundations of Health Care Management also concentrates on innovations and describes steps in the transition to more decentralized and creative approaches to the management of health care facilities. The book covers physician management from the physician's viewpoint, a valuable perspective for health care managers. The book serves important dual purposes for faculty and students by providing both insights into the health care field as well as foundational content on essential management and leadership competencies. A full set of support materials is available for instructors at the book's companion Web site. |
| employee focus group questions: Radical Candor Kim Malone Scott, 2017-03-28 Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success. |
| employee focus group questions: Emerging Infectious Diseases , 2002 |
| employee focus group questions: Social Work Research Skills Workbook Jacqueline Corcoran, Mary Secret, 2012-09-06 With an abundance of examples and exercises, this practically oriented workbook presents a step-by-step approach to help social work students develop and implement their research projects in human services organizations. |
| employee focus group questions: Managing Employee Retention Jack J. Phillips, Adele O. Connell, 2004-02-18 During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging issues facing business. All indications point toward the issue compounding in the future and, even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders. There are a variety of reasons for this, for example, the true cost of employee turnover is often underestimated. The causes of turnover are not adequately identified, and solutions are often not matched with the causes, so they fail. Preventive measures are either not in place or do not target the issues properly, and therefore have little or no effect, and a method for measuring progress and identifying a monetary value (ROI) on retention does not exist in most organizations. 'Managing Employee Retention' is a practical guide for managers to retain their talented employees. It shows how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs. The book presents a logical process of managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, and measuring the ROI of retention programs. |
| employee focus group questions: Organizational and Work Psychology: Topics in Applied Psychology Cary Cooper, Ian Rothmann, 2013-11-26 Topics in Applied Psychology is a series of integrated texts combining both the academic and professional aspects of applied psychology. Written by a team of high-profile UK academics, this series is ideal for second- and third-year psychology undergraduates. |
Employee Express
Employee Express puts federal employees in control of their payroll and personnel information.
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Employee Express is an innovative automated system that empowers Federal employees to initiate the processing of their discretionary personnel-payroll transactions electronically.
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In order to access your Employee Express account, please go to https://www.employeeexpress.gov/ and select your sign in method. After you enter your …
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Checkbook FEHB Plan Comparison Tool for Participating Agencies-Please log into Employee Express first and select the link for Checkbook in Related Links at the bottom of the page.
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Introduction As part of a U.S. government agency, the Office of Personnel Management (OPM) takes seriously our responsibility to protect the public's information, including financial and …
Employee Express
Employee Express puts federal employees in control of their payroll and personnel information.
- Employee Express
Your Employee Express account has been locked. Please submit a helpdesk request by clicking the help icon located In the top right hand corner on the Employee Express website at …
About Employee Express
Employee Express is an innovative automated system that empowers Federal employees to initiate the processing of their discretionary personnel-payroll transactions electronically.
Register Your Account - Employee Express
Employee Express will need some identifying information from you to establish your account. If the information you enter does not match what is on file, you will have to contact your servicing …
Security Code - Employee Express
In order to access your Employee Express account, please go to https://www.employeeexpress.gov/ and select your sign in method. After you enter your …
Agency List - Employee Express
Committee For Purchase From People who are Blind or Severely Disabled
Contact Us - Employee Express
Online Help information is always available when using Employee Express. You may submit a helpdesk ticket for additional assistance by clicking this link Submit Help Request.
EEX Administration - Employee Express
This is a secure encrypted communication with the Employee Express Help Desk These are the required fields to authenticate an employee’s identity. You will be contacted after your …
Related Links - Employee Express
Checkbook FEHB Plan Comparison Tool for Participating Agencies-Please log into Employee Express first and select the link for Checkbook in Related Links at the bottom of the page.
OPM Vulnerability Disclosure Policy - Employee Express
Introduction As part of a U.S. government agency, the Office of Personnel Management (OPM) takes seriously our responsibility to protect the public's information, including financial and …
