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| gallup exit interview questions: Fitness Facility Management Steven A. Trotter, Chris Stevenson, 2024-09-30 Fitness Facility Management provides an in-depth look at the challenges and rewards of managing contemporary health and fitness facilities. Using real-world expertise garnered from many types of fitness facilities, the authors and their contributors deliver practical insights and advice for the management and operation of health and fitness facilities, programs, and employees. Case studies and examples depict real-world scenarios encountered by modern health and fitness club managers. The latest guidelines and information on the skills needed to provide world-class experiences for members, guests, and clientele of many kinds make Fitness Facility Management the authoritative guide for current professionals as well as students studying for a future career in the industry. Beginning with reflections on how the COVID-19 pandemic changed exercise habits, client behavior, and the fitness industry itself, readers progress to the fundamentals of organization development and business operations. They will learn about staff recruitment, hiring, and retention through employee engagement as well as the skills needed for talent offboarding and creating a positive employee exit experience. Coverage then moves to the operational management functions, such as facility design, standard operating procedures, equipment purchasing and maintenance, and development of member programs. The final section consists of the business practices needed for success, including attracting and retaining members, managing risk and preparing for emergencies, and optimizing profitability through business strategy and marketing plans. Throughout the book, checklists and graphs provide easy-to-understand guidance on concepts. Think It Through elements at the end of each chapter present reflective questions for readers to consider, aiding with retention of key points and practical understanding of how to apply guidance and knowledge within fitness facilities. The applied approach and practical information throughout Fitness Facility Management make this text the most up-to-date guide for current professionals—whether they work in boutique fitness centers, corporate fitness facilities, campus recreation centers, community recreation centers, or franchised fitness clubs—as well as for students preparing for a management career in the health and fitness industry. |
| gallup exit interview questions: Lost in a Gallup W. Joseph Campbell, 2024-02-20 This update of a lively, first-of-its-kind study of polling misfires and fiascoes in U.S. presidential campaigns takes up pollsters’ failure over the decades to offer accurate assessments of the most important of American elections. Lost in a Gallup tells the story of polling flops and failures in presidential elections since 1936. Polls do go bad, as outcomes in 2020, 2016, 2012, 2004, and 2000 all remind us. This updated edition includes a new chapter and conclusion that address the 2020 polling surprise and considers whether polls will get it right in 2024. As author W. Joseph Campbell discusses, polling misfires in presidential elections are not all alike. Pollsters have anticipated tight elections when landslides have occurred. They have pointed to the wrong winner in closer elections. Misleading state polls have thrown off expected national outcomes. Polling failure also can lead to media error. Journalists covering presidential races invariably take their lead from polls. When polls go bad, media narratives can be off-target as well. Lost in a Gallup encourages readers to treat election polls with healthy skepticism, recognizing that they could be wrong. |
| gallup exit interview questions: First, Break All The Rules Gallup Organization, 2016 Explains how good managers can select, focus, motivate, and develop their employees in order to transform talent into performance. |
| gallup exit interview questions: Why People Stay Angela Spranger, 2018-08-06 Why People Stay is the result of a doctoral study that revealed participants’ sense of commitment (to the organization, to the team, to the mission, or to something else). This was in spite of numerous experiences of antisocial workplace behavior, or AWB, reported by each participant. The incidents reported included perceptions of disrespect and subtle discourtesy, appropriation of credit for work not performed, deliberate poor work performance, racial harassment, abusive language, abusive supervision, bullying and threats of violence, to other demeaning behaviors. Over 70 unique instances were reported, in all, by just 11 participants over the course of some 30 hours of interviews. Yet they all stayed in their workplace. Why? And what does this choice suggest about employee engagement, in toxic workplaces or work groups? This book explores these questions, and more, and sounds an alarm to executives and culture monitors that the root cause of your human capital losses is that your people do not feel seen, safe, and valued and you can change that. It looks at organizational commitment and organizational engagement in an environment where it can be difficult to remain authentically committed in the presence of AWB. The participants in this study were queried as to just why they stayed under such conditions. The aim of this book is to share their surprising results. This positive book about negative experiences is essential reading for executives, HR and organizational development professionals, as well as students at both postgraduate and undergraduate levels. |
| gallup exit interview questions: First, Break All the Rules Marcus Buckingham, Curt Coffman, 2014-02-02 Gallup presents the remarkable findings of its revolutionary study of more than 80,000 managers in First, Break All the Rules, revealing what the world’s greatest managers do differently. With vital performance and career lessons and ideas for how to apply them, it is a must-read for managers at every level. The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why. Gallup presents the remarkable findings of its massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup’s research were invariably those who excelled at turning each employee’s talent into performance. In today’s tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The authors explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her — they define the right outcomes rather than the right steps; how they motivate people — they build on each person’s unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people — they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research — which initially generated thousands of different survey questions on the subject of employee opinion — finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation. |
| gallup exit interview questions: Evaluating the Obama Presidency Meena Bose, Paul Fritz, 2024-07-22 In 2007 and 2008, Barack Obama ran for president with a message of a shared purpose uniting all Americans, and was elected with expectations that he would usher in a new national culture under an approach grounded in public engagement that would transcend partisan divisions. But in an institutional system designed for incremental and contested policy-making governance, enacting these transformational ambitions proved to be far more difficult than anticipated. This innovative volume assesses the legacy of President Obama, with a conceptual focus on the challenge of meeting his goals with the realities of governing. A diverse group of political science, history, and communication studies experts systematically examines Obama’s performance, accomplishments, and shortcomings through the lens of the expectations gap – the tensions and obstacles of translating campaign promises into policies. The wide, representative set of case studies address campaigning and coalition building, party polarization, presidential communication, executive power, leadership and decision-making, and domestic and foreign policy. With original and deep analysis, these scholars make a unique, enduring contribution to understanding the Obama presidency, the office of the president, and indeed American politics. This insightful, accessible book will be of great interest to students and scholars of the presidency, political communication & rhetoric, and broadly across US government and democracy. |
| gallup exit interview questions: It's the Manager Jim Clifton, Jim Harter, 2019-05-07 Who will lead your workforce during rapid change? Gallup research reveals: It’s the manager. While the world’s workplace has been going through historic change, the practice of management has been stuck in time for decades. The new workforce — especially younger generations — wants their work to have deep mission and purpose. They don’t want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently and develop their strengths. Who is the most important person in your organization to lead your teams through these changes? Decades of global Gallup research reveal: It’s your managers. They are the ones who make or break your organization’s success. Packed with 52 discoveries from Gallup’s largest study of the future of work, It’s the Manager shows leaders and managers how to adapt their organizations to rapid change — from new workplace demands to the challenges of managing remote employees, the rise of artificial intelligence, gig workers, and attracting and keeping today’s best employees. Great managers maximize the potential of every team member and drive your organization’s growth. And they give every one of your employees what they want most: a great job and a great life. This is the future of work. It’s the Manager includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths, as well as supplemental content available on Gallup’s online workplace platform. |
| gallup exit interview questions: Leading the Customer Experience Brad Cleveland, 2021-05-03 DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors. The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience. |
| gallup exit interview questions: Wellbeing at Work Jim Clifton, Jim Harter, 2021-06-01 What if the next global crisis is a mental health pandemic? It is here now. One-third of Americans have shown signs of clinical anxiety or depression, and the current state of suffering globally has risen significantly. The mental health pandemic manifests everywhere, not least in your workplace. As organizations around the world face health and social crises, as well as economic uncertainty, acknowledging and improving wellbeing in your workplace is more critical than ever. Increasingly, leaders and managers must support mental health and cultivate resilience in employees — not just increase engagement and performance. Based on more than 100 million Gallup global interviews, Wellbeing at Work shows you how to do just that. Coauthored by Gallup’s CEO and its Chief Workplace Scientist, Wellbeing at Work explores the five key elements of wellbeing — career, social, financial, physical and community — and how organizations can help employees and teams thrive in those elements. The book also gives leaders ideas and action items to help employees use their innate talents and strengths to thrive in each of the wellbeing elements. And Wellbeing at Work introduces a metric to report a person’s best possible life: Gallup Net Thriving, which will become the “other stock price” for organizations. In a world where work and life are more blended than ever, maximizing employee wellbeing takes on greater urgency. Wellbeing at Work shows leaders how to create a thriving and resilient culture. If you and your leaders don’t change the world, who will? Wellbeing at Work includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths. |
| gallup exit interview questions: Labor in the Age of Finance Sanford M. Jacoby, 2021-06-01 From award-winning economic historian Sanford M. Jacoby, a fascinating and important study of the labor movement and shareholder capitalism Since the 1970s, American unions have shrunk dramatically, as has their economic clout. Labor in the Age of Finance traces the search for new sources of power, showing how unions turned financialization to their advantage. Sanford Jacoby catalogs the array of allies and finance-based tactics labor deployed to stanch membership losses in the private sector. By leveraging pension capital, unions restructured corporate governance around issues like executive pay and accountability. In Congress, they drew on their political influence to press for corporate reforms in the wake of business scandals and the financial crisis. The effort restrained imperial CEOs but could not bridge the divide between workers and owners. Wages lagged behind investor returns, feeding the inequality identified by Occupy Wall Street. And labor’s slide continued. A compelling blend of history, economics, and politics, Labor in the Age of Finance explores the paradox of capital bestowing power to labor in the tumultuous era of Enron, Lehman Brothers, and Dodd-Frank. |
| gallup exit interview questions: Church Diversity Scott Williams, 2011-04-01 Diversity in the Church Matters to God The local Church is the hope of the world Dr. Martin Luther King, Jr. said it best over 45 years ago: “We must face the sad fact that at 11 o’clock on Sunday morning, when we stand to sing… we stand in the most segregated hour in America.” What an unfortunate reality that many still face today. Have you ever been asked the question, “Is your church a white church or a black church?”…No, it’s God’s Church! Church Diversity discusses topics such as: How we can begin to implement change today What key insights, strategies and practical tips can help Who are the leading voices in diversity and what can they teach the Church This resource is a tool to foster the tough conversations and encourage decision-making to change the face and heart of the Church. There is already a community out there passionate about this topic and moving the Church forward. Hundreds of them uploaded their photos and can be seen throughout the pages of this book. Their twitter names are also included so you can begin connecting with them today! WE ARE CHURCH DIVERSITY “Whatever racial woes we face in America, they cannot be dealt with by politicians or Washington D.C., but rather by the local church…help our nation navigate through this critical and much needed conversation on race.” - J.C. Watts, Jr., Former Member of Congress “…Scott Williams is ever seeking to see this gift opened and embraced. His book, like his life and ministry, is an invitation to the most rewarding of all human journeys.” - Jim Hanon, Writer/Director End of the Spear |
| gallup exit interview questions: The Power of Stay Interviews for Engagement and Retention Richard P. Finnegan, 2018 For decades organizations have struggled to better engage and retain their best employees. This book proposes a proven and proactive approach, the Stay Interview: an easy-to-use tool to uncover, anticipate, and resolve issues and concerns before your best employees leave. -- |
| gallup exit interview questions: Why the Right Went Wrong E.J. Dionne, 2016-01-19 From the author of Why Americans Hate Politics, the New York Times bestselling and “notably fair-minded” (The New York Times Book Review), story of the GOP’s fracturing—from the 1964 Goldwater takeover to the Trump spectacle. Why the Right Went Wrong offers an “up to the moment” (The Christian Science Monitor) historical view of the right since the 1960s. Its core contention is that American conservatism and the Republican Party took a wrong turn when they adopted Barry Goldwater’s worldview during and after the 1964 campaign. The radicalism of today’s conservatism is not the product of the Tea Party, Washington Post columnist E.J. Dionne writes. The Tea Partiers are the true heirs to Goldwater ideology. The purity movement did more than drive moderates out of the Republican Party—it beat back alternative definitions of conservatism. Since 1968, no conservative administration—not Nixon not Reagan not two Bushes—could live up to the rhetoric rooted in the Goldwater movement that began to reshape American politics fifty years ago. The collapse of the Nixon presidency led to the rise of Ronald Reagan, the defeat of George H.W. Bush, to Newt Gingrich’s revolution. Bush initially undertook a partial modernization, preaching “compassionate conservatism” and a “Fourth Way” to Clinton’s “Third Way.” Conservatives quickly defined him as an advocate of “big government” and not conservative enough on spending, immigration, education, and Medicare. A return to the true faith was the only prescription on order. The result was the Tea Party, which Dionne says, was as much a reaction to Bush as to Obama. The state of the Republican party, controlled by the strictest base, is diminished, Dionne writes. It has become white and older in a country that is no longer that. It needs to come back to life for its own health and that of the country’s, and in Why the Right Went Wrong, Dionne “expertly delineates where we are and how we got there” (Chicago Tribune)—and how to return. |
| gallup exit interview questions: The Complete Guide to Recruitment Jane Newell Brown, 2011-07-03 Recruiting the right people is one of the most important activities organisations can undertake. Getting it right can mean fast, healthy growth and the fulfilment of business goals; getting it wrong can mean heavy costs, sinking morale and stunted growth. The Complete Guide to Recruitment is a practical self-help guide to best practice in recruitment. With international case studies demonstrating how recruitment contributes to business success, it covers every aspect of the recruitment process including: developing an effective recruitment strategy; relationship building for long-term hiring; assessing and selecting candidates; designing the contract of employment; and creating a great place to work. Also incorporating a broad range of sample adverts, contracts and assessment tests which are available to download and edit, The Complete Guide to Recruitment is ideal for companies of all types and sizes who want to attract and retain top talent. |
| gallup exit interview questions: The SAGE Handbook of Survey Methodology Christof Wolf, Dominique Joye, Tom W Smith, Yang-chih Fu, 2016-07-11 Survey Methodology is becoming a more structured field of research, deserving of more and more academic attention. The SAGE Handbook of Survey Methodology explores both the increasingly scientific endeavour of surveys and their growing complexity, as different data collection modes and information sources are combined. The handbook takes a global approach, with a team of international experts looking at local and national specificities, as well as problems of cross-national, comparative survey research. The chapters are organized into seven major sections, each of which represents a stage in the survey life-cycle: Surveys and Societies Planning a Survey Measurement Sampling Data Collection Preparing Data for Use Assessing and Improving Data Quality The SAGE Handbook of Survey Methodology is a landmark and essential tool for any scholar within the social sciences. |
| gallup exit interview questions: Growing Your Business Gerard Burke, Liz Clarke, Paul Barrow, David Molian, 2008-01-29 The book, filled with case studies and examples, is designed to support the development of a growth strategy for owner managed businesses by providing frameworks, ideas, inspiration, and a series of assignments. |
| gallup exit interview questions: Employee Surveys and Sensing William H. Macey, Alexis A. Fink, 2020-03-30 Professional practice in the design and execution of employee survey programs has evolved tremendously over the past decade. Advances in technology and enthusiastic new interest in talent analytics have combined to create an exciting space with a good deal of innovation along methodological lines, matched by renewed interest in the strategic role of surveys and sensing for improving organizational effectiveness. Providing solid grounding in the basic issues of content development, interpreting results, and driving action, this book also addresses cutting-edge topics in the area of survey analytics (including applications of computational linguistics and artificial intelligence). Significant emphasis is given to ethical issues which are particularly salient given the zeitgeist for ensuring the protection of data and the privacy of survey respondents. The book is appropriate for use in advanced graduate level courses in survey research and will be a valuable shelf resource for survey practitioners whether trained formally in I-O psychology or other areas of organizational science. |
| gallup exit interview questions: Recruitment and Selection Elearn, 2008-12-23 Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics. Titles in the series: * Business Environment * Change Management * Development for High Performance * Effective Communications * Financial Management * Information and Knowledge Management * Leadership and Management in Organisations * Leading Teams * Making Sense of Data and Information * Managing Markets and Customers * Managing for Results * Managing Health, Safety and Working Environment * Managing Legal and Ethical Principles * Managing Yourself * Positive Working Relationships * Project Management * Quality and Operations Management * Reaching Your Goals Through Innovation * Recruitment and Selection * Reputation Management The series fuses key theories and concepts with applied activities to help managers examine how they work in practice. The books are created with individuals in mind. They are designed to help you improve your management skills. Management Extra can also be used in conjunction with management programmes of study aligned to standards. Each of the books has case studies, self assessments and activities all underpinned by knowledge and understanding of the frameworks and techniques required to improve performance. Management Extra provides managers and trainers with a handbook for action and development. You found it - what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips, jump in and enjoy. --Russell Jeans, Learning and Development Manager, ntl All the essential concepts are here, presented in an easily digestible format with lots of up to date case studies and references - but, most importantly, with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable. --Peter Manning, Head of Training & Development, News International Newspapers Ltd. |
| gallup exit interview questions: An Introduction to the Effects of Mass Media Roger Haney, 2024-02-06 This textbook covers the basics of media research, through which the reader will learn the advantages of scientific research over other types of knowing, and how to conduct experimental and survey research, including polling procedures. The book also presents the historical development of mass media, the nature of the audiences of each medium, the basics of various learning theories, research on children’s learning from Sesame Street and Mr. Rogers, and discussion of critical thinking techniques. Also included is extensive research on how the media socializes us, encompassing studies on stereotypes presented by the media and how to offset them, eating disorders, and the prosocial effects of the media. |
| gallup exit interview questions: Handbook of Corporate Performance Management Mike Bourne, Pippa Bourne, 2012-06-19 Companies can gain a real competitive advantage from managing their performance effectively. This book is bristling with ideas, tools and practical examples of how your business can manage performance better. Mark Baker, Head of Risk and Assurance for Pentland Brands Mike & Pippa Bourne have really covered the field with this book from the practical tools to the conceptual approaches. A thoughtful but highly practical approach to corporate performance measurement and management. Paul Woodward, CEO Sue Ryder - Former CEO Schering UK The theory of corporate performance management is not complicated but putting it into practice is quite another issue. This book explains very clearly the underpinning theory and it also provides examples of how leaders have tackled some of the thorny problems associated with implementation. Mike Ophield, Managing Director, Crowcon If you are finding it hard to implement your strategy then it's time to read this book. Corporate Performance Management will take you through the tools and approaches to ensure your strategy is executed and to manage the resulting performance. Andrew Brodie, HR Director, Faccenda Group |
| gallup exit interview questions: The American Dictionary of Campaigns and Elections Michael L. Young, 1987 |
| gallup exit interview questions: Encyclopedia of Survey Research Methods Paul J. Lavrakas, 2008-09-12 To the uninformed, surveys appear to be an easy type of research to design and conduct, but when students and professionals delve deeper, they encounter the vast complexities that the range and practice of survey methods present. To complicate matters, technology has rapidly affected the way surveys can be conducted; today, surveys are conducted via cell phone, the Internet, email, interactive voice response, and other technology-based modes. Thus, students, researchers, and professionals need both a comprehensive understanding of these complexities and a revised set of tools to meet the challenges. In conjunction with top survey researchers around the world and with Nielsen Media Research serving as the corporate sponsor, the Encyclopedia of Survey Research Methods presents state-of-the-art information and methodological examples from the field of survey research. Although there are other how-to guides and references texts on survey research, none is as comprehensive as this Encyclopedia, and none presents the material in such a focused and approachable manner. With more than 600 entries, this resource uses a Total Survey Error perspective that considers all aspects of possible survey error from a cost-benefit standpoint. Key Features Covers all major facets of survey research methodology, from selecting the sample design and the sampling frame, designing and pretesting the questionnaire, data collection, and data coding, to the thorny issues surrounding diminishing response rates, confidentiality, privacy, informed consent and other ethical issues, data weighting, and data analyses Presents a Reader′s Guide to organize entries around themes or specific topics and easily guide users to areas of interest Offers cross-referenced terms, a brief listing of Further Readings, and stable Web site URLs following most entries The Encyclopedia of Survey Research Methods is specifically written to appeal to beginning, intermediate, and advanced students, practitioners, researchers, consultants, and consumers of survey-based information. |
| gallup exit interview questions: Interviewing: Principles and Practices Charles J. Stewart, William B. Cash, 1974 |
| gallup exit interview questions: Managing Talent Retention Jack J. Phillips, Lisa Edwards, 2008-12-16 Retention is becoming one of the most pressing concerns of employers worldwide. This book provides an overview of talent retention and defines retention and turnover in very specific measures. It explores the full impact of talent departure and most important it offers proven solutions to talent retention. The book clearly shows how to forecast the ROI of talent retention solutions and how to capture the actual ROI after the solution was implemented. This is a practical book providing an ROI approach to HR managers and practitioners. |
| gallup exit interview questions: Reward Management Michael Rose, 2014-04-03 Reward Management is a practical guide to understanding and implementing really effective reward strategies in your organization. It offers a complete overview of the field and how to align your approach to reward management with the HR and broader organizational strategy. Tailored to the needs of practitioners, it uses a combination of practical tools, scenarios and case studies to cover key areas including pay grades and structure, job evaluation, pay reviews, bonus plans, non-cash reward, benefits, tax issues and much more. Aligning reward with the strategic objectives of the organization it will equip you with the skills you need to plan, implement and assess a reward strategy. Reward Management is part of the brand new HR Fundamentals series, offering practical advice to HR professionals starting out in their career, completing CPD training or studying for their professional qualifications with the CIPD. |
| gallup exit interview questions: The Employee Experience Tracy Maylett, Matthew Wride, 2017-01-10 Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com. |
| gallup exit interview questions: American Government 3e Glen Krutz, Sylvie Waskiewicz, 2024-09-08 American Government 3e aligns with the topics and objectives of many government courses. Faculty involved in the project have endeavored to make government workings, issues, debates, and impacts meaningful and memorable to students while maintaining the conceptual coverage and rigor inherent in the subject. With this objective in mind, the content of this textbook has been developed and arranged to provide a logical progression from the fundamental principles of institutional design at the founding, to avenues of political participation, to thorough coverage of the political structures that constitute American government. The book builds upon what students have already learned and emphasizes connections between topics as well as between theory and applications. The goal of each section is to enable students not just to recognize concepts, but to work with them in ways that will be useful in later courses, future careers, and as engaged citizens. In order to help students understand the ways that government, society, and individuals interconnect, the revision includes more examples and details regarding the lived experiences of diverse groups and communities within the United States. The authors and reviewers sought to strike a balance between confronting the negative and harmful elements of American government, history, and current events, while demonstrating progress in overcoming them. In doing so, the approach seeks to provide instructors with ample opportunities to open discussions, extend and update concepts, and drive deeper engagement. This is an adaptation of American Government 3e by OpenStax. You can access the textbook for free at openstax.org. Minor editorial changes were made to ensure a better reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License. |
| gallup exit interview questions: Building a Culture of Inclusivity Priya Bates, Advita Patel, 2023-06-03 Diversity, equality and inclusion (DEI) have never been so important in organizations and yet many feel inadequately prepared. In this guide, the authors combine their expert knowledge to provide a practical approach to bridge this skills and knowledge gap for those delivering Internal Communications. Navigating DEI language can be difficult, but Building a Culture of Inclusivity will help Internal Communication professionals, HR and business leaders engage employees in driving culture change to ensure everyone feels valued and like they belong. This book provides a roadmap to manage tangible change consistently throughout the year and techniques that avoid inauthenticity. It also explains how to identify and move away from performative tokenistic actions and biases to help develop effective deliverables that help every colleague in their organization feel included. This book offers support for conversations with leaders to help them drive the diversity agenda and understand the importance of cultivating a culture of inclusivity across their workforce through their internal communications. Inherently practical, Building a Culture of Inclusivity provides case studies of exemplar DEI communications, exercises for self-assessment and templates to complete to identify goals and strategies. Written by two experienced Internal Communication Professionals, this book will help you understand how to construct and sustain an inclusive workplace where progress leads to results. |
| gallup exit interview questions: What I Learned From Sam Walton Michael Bergdahl, 2004-08-20 As a former employee, Bergdhal had the opportunity to see the Wal-Mart executive team in action and to work directly with Sam Walton. This unique perspective provides him with a treasure trove of great lessons and stories from behind the scenes. |
| gallup exit interview questions: Nine Lies About Work Marcus Buckingham, Ashley Goodall, 2019-04-02 Forget what you know about the world of work You crave feedback. Your organization's culture is the key to its success. Strategic planning is essential. Your competencies should be measured and your weaknesses shored up. Leadership is a thing. These may sound like basic truths of our work lives today. But actually, they're lies. As strengths guru and bestselling author Marcus Buckingham and Cisco Leadership and Team Intelligence head Ashley Goodall show in this provocative, inspiring book, there are some big lies--distortions, faulty assumptions, wrong thinking--that we encounter every time we show up for work. Nine lies, to be exact. They cause dysfunction and frustration, ultimately resulting in workplaces that are a pale shadow of what they could be. But there are those who can get past the lies and discover what's real. These freethinking leaders recognize the power and beauty of our individual uniqueness. They know that emergent patterns are more valuable than received wisdom and that evidence is more powerful than dogma. With engaging stories and incisive analysis, the authors reveal the essential truths that such freethinking leaders will recognize immediately: that it is the strength and cohesiveness of your team, not your company's culture, that matter most; that we should focus less on top-down planning and more on giving our people reliable, real-time intelligence; that rather than trying to align people's goals we should strive to align people's sense of purpose and meaning; that people don't want constant feedback, they want helpful attention. This is the real world of work, as it is and as it should be. Nine Lies About Work reveals the few core truths that will help you show just how good you are to those who truly rely on you. |
| gallup exit interview questions: It's Your Ship Captain D. Michael Abrashoff, 2007-10-15 The legendary New York Times bestselling tale of top-down change for anyone trying to navigate today's uncertain business seas. When Captain Abrashoff took over as commander of USS Benfold, it was like a business that had all the latest technology but only some of the productivity. Knowing that responsibility for improving performance rested with him, he realized he had to improve his own leadership skills before he could improve his ship. Within months, he created a crew of confident and inspired problem-solvers eager to take the initiative and responsibility for their actions. The slogan on board became It's your ship, and Benfold was soon recognized far and wide as a model of naval efficiency. How did Abrashoff do it? Against the backdrop of today's United States Navy, Abrashoff shares his secrets of successful management including: See the ship through the eyes of the crew: By soliciting a sailor's suggestions, Abrashoff drastically reduced tedious chores that provided little additional value. Communicate, communicate, communicate: The more Abrashoff communicated the plan, the better the crew's performance. His crew eventually started calling him Megaphone Mike, since they heard from him so often. Create discipline by focusing on purpose: Discipline skyrocketed when Abrashoff's crew believed that what they were doing was important. Listen aggressively: After learning that many sailors wanted to use the GI Bill, Abrashoff brought a test official aboard the ship-and held the SATs forty miles off the Iraqi coast. From achieving amazing cost savings to winning the highest gunnery score in the Pacific Fleet, Captain Abrashoff's extraordinary campaign sent shock waves through the U.S. Navy. It can help you change the course of your ship, no matter where your business battles are fought. |
| gallup exit interview questions: The Retention Revolution: 7 Surprising (and Very Human!) Ways to Keep Employees Connected to Your Company Erica Keswin, 2023-09-26 Wall Street Journal Bestseller and Publishers Weekly Bestseller Build a business with relationships at the center, and you will seize the competitive edge in today’s volatile job/or talent market People are quitting their jobs in droves, then coming back. Employees are demanding flexibility, while some leaders insist they return to the physical office. Remote work is incredibly convenient but complicated. The job market is always in flux, but one thing is for sure: the last few years have presented the greatest challenges the business world has ever faced. Don’t freak out. If you accept the new reality and harness the incredible power of healthy, authentic relationships, you can seize the competitive edge in this new world of work. In The Retention Revolution, Keswin makes the case for completely rethinking the nature of work, workers, and workplaces. Rather than view a workforce as a talent pool filled with loyal company employees, you should look at it as a constantly flowing river of dynamic, robust human beings, where people come and go—and often come back. Keswin walks you through this reframing process and replaces seven old ideas that don’t serve anyone anymore with powerful new concepts that drive organizational success, including: Old: Stability leads to growth New: Dynamic change is what powers people and organizations Old: People are only working when you can see them New: Autonomy and flexibility make work work Old: The more technology, the better New: Developing your tech intelligence is paramount Old: Professional development should be job-related New: Companies benefit from well-adjusted employees; personal development is professional development This game-changing playbook is filled with accessible and actionable case studies and research that will prove how transforming these old ideas into new beginnings is good for people, great for business, and just might change the world. With The Retention Revolution, you have everything you need to form deep connections with employees (and even potential employees), starting with the organization’s very first contact with the person and extending to throughout the person’s entire career. |
| gallup exit interview questions: Key Business Analytics Bernard Marr, 2015-10-19 Key Business Analytics will help managers apply tools to turn data into insights that help them better understand their customers, optimise their internal processes and identify cost savings and growth opportunities. It includes analysis techniques within the following categories: Financial analytics – cashflow, profitability, sales forecasts Market analytics – market size, market trends, marketing channels Customer analytics – customer lifetime values, social media, customer needs Employee analytics – capacity, performance, leadership Operational analytics – supply chains, competencies, environmental impact Bare business analytics – sentiments, text, correlations Each tool will follow the bestselling Key format of being 5-6 pages long, broken into short sharp advice on the essentials: What is it? When should I use it? How do I use it? Tips and pitfalls Further reading The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. |
| gallup exit interview questions: Leading from Anywhere David Burkus, 2021-01-05 The ultimate guide to leading remote employees and teams, tackling the key challenges that managers face-from hiring and onboarding new members to building culture remotely, tracking productivity, communicating speedily, and retaining star employees |
| gallup exit interview questions: Under the Gun Niloufer A. Siddiqui, 2022-11-17 Political parties are integral to democracy and yet they frequently engage in anti-democratic, violent behaviour. Parties can employ violence directly, outsource violence to gangs and militias, or form electoral alliances with non-state armed actors. When do parties engage in, or facilitate, violence? What determines the strategies of violence that they employ? Drawing on data from Pakistan, Under the Gun argues that party violence is not a simple manifestation of weak state capacity but instead the intentional product of political incentives, further complicating the process of democratization. Using a rigorous multi-method approach based on over a hundred interviews and numerous surveys, the book demonstrates that a party's violence strategy depends on the incentives it faces in the subnational political landscape in which it operates, the cost it incurs from its voters for violent acts, and its organizational capacity for violence. |
| gallup exit interview questions: Market Research Handbook ESOMAR, 2008-04-30 The fifth edition of what was formerly know as The ESOMAR Handbook of Market and Opinion Research has been completely revised to reflect the latest approaches in the rapidly changing world of professional market research. The new Handbook stands out from earlier editions by explaining the latest research techniques and methodologies within a contemporary business context. Yet it remains an invaluable and practical day to day reference work for the modern market researcher. Truly international in outlook and approach, the Handbook combines contributions from over 40 research thought leaders and specialists from across the world including the UK, US, Europe, Australia and S.E.Asia. The editors and authors make an overdue contribution to bridging the Theory-Practice divide. Their client perspective will delight, inform and inspire market research specialists and users alike. —Prof. Seán Meehan (Switzerland), Martin Hilti Professor of Marketing and Change Management, IMD – International Institute for Management Development |
| gallup exit interview questions: MANAGEMENT REVIEW , 1983 |
| gallup exit interview questions: Encyclopedia of Survey Research Methods Paul J. Lavrakas, 2008-09-12 In conjunction with top survey researchers around the world and with Nielsen Media Research serving as the corporate sponsor, the Encyclopedia of Survey Research Methods presents state-of-the-art information and methodological examples from the field of survey research. Although there are other how-to guides and references texts on survey research, none is as comprehensive as this Encyclopedia, and none presents the material in such a focused and approachable manner. With more than 600 entries, this resource uses a Total Survey Error perspective that considers all aspects of possible survey error from a cost-benefit standpoint. |
| gallup exit interview questions: Statistics for the Behavioral and Social Sciences Arthur Aron, Elaine N. Aron, Elliot J. Coups, 2005 This unique book capitalizes on a successful approach of using definitional formulas to emphasize concepts of statistics, rather than rote memorization. This conceptual approach constantly reminds readers of the logic behind what they are learning. Procedures are taught verbally, numerically, and visually, which appeals to a variety of users with different learning styles.Focusing on understanding, the book emphasizes the intuitive, de-emphasizes the mathematical, and explains everything in clear, simple language--with a large number of practice problems.For those trying to master statistics, as well as reading and understanding research articles. |
| gallup exit interview questions: The Great Wave Michiko Kakutani, 2024-02-20 An urgent examination of how disruptive politics, technology, and art are capsizing old assumptions in a great wave of change breaking over today’s world, creating both opportunity and peril—from the Pulitzer Prize–winning critic and author of the New York Times bestseller The Death of Truth. “In this dazzling and brilliant book, Michiko Kakutani explains the cascading chaos of our era and points to ways that we can regain some stability.”—Walter Isaacson, author of Elon Musk The twenty-first century is experiencing a watershed moment defined by chaos and uncertainty, as one emergency cascades into another, underscoring the larger dynamics of change that are fueling instability across the world. Since the global financial crisis of 2008, people have increasingly lost trust in institutions and elites, while seizing upon new digital tools to sidestep traditional gatekeepers. As a result, powerful new voices—once regarded as radical, unorthodox, or marginal—are disrupting the status quo in politics, business, and culture. Meanwhile, social and economic inequalities are stoking populist rage across the world, toxic partisanship is undermining democratic ideals, and the internet and AI have become high-speed vectors for the spread of misinformation. Writing with a critic’s understanding of cultural trends and a journalist’s eye for historical detail, Michiko Kakutani looks at the consequences of these new asymmetries of power. She maps the migration of ideas from the margins to the mainstream and explores the growing influence of outsiders—those who have sown chaos and fear (like Donald Trump), and those who have provided inspirational leadership (like Ukraine’s president Volodymyr Zelensky). At the same time, she situates today’s multiplying crises in context with those that defined earlier hinge moments in history, from the waning of the Middle Ages to the transition between the Gilded Age and the Progressive Era at the end of the nineteenth century. Kakutani argues that today’s crises are not only signs of an interconnected globe’s profound vulnerabilities, but also stress tests pointing to the essential changes needed to survive this tumultuous era and build a more sustainable future. |
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Gallup interviews approximately 1,000 residents per country. The target population is the entire civilian, non-institutionalized population, aged 15 and older. Gallup asks each respondent the …
Gallup News | Nonpartisan Analysis of Critical Global Issues
Gallup’s new report uncovers a growing challenge for leaders: Employee engagement is declining — and overwhelmed managers are at the center of it.
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Gallup Press. Gallup knows more than anyone else in the world about what motivates employees, customers, students and citizens. Our books help leaders and organizations take action, solve...
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Gallup News Key findings and trends from 90+ years of public opinion polling. Workplace Insights Our latest analytics and advice on the key issues facing leaders.
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Apr 6, 2024 · The Austrian Gallup Institute was founded in 1949 as the country's first opinion research institute with the support of the pioneer of opinion research, Dr George Gallup.
Gender Gaps on Abortion Reach Historic Highs - news.gallup.com
Jun 9, 2025 · WASHINGTON, D.C. — Three years after the U.S. Supreme Court overturned Roe v.Wade, Gallup finds historically wide gender gaps in Americans’ views on abortion, with …
The Gallup Access Platform
More than just an employee engagement platform, Gallup Access helps organizations reach their goals on workplace issues like culture, employee experience, engagement, and performance.
