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| gartner magic quadrant for field service management: T-Bytes Platforms & Applications IT-Shades, 2020-07-28 This document brings together a set of latest data points and publicly available information relevant for Platforms & Applications Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely |
| gartner magic quadrant for field service management: Internet of Things. Information Processing in an Increasingly Connected World Leon Strous, Vinton G. Cerf, 2019-03-19 This open access book constitutes the refereed post-conference proceedings of the First IFIP International Cross-Domain Conference on Internet of Things, IFIPIoT 2018, held at the 24th IFIP World Computer Congress, WCC 2018, in Poznan, Poland, in September 2018. The 12 full papers presented were carefully reviewed and selected from 24 submissions. Also included in this volume are 4 WCC 2018 plenary contributions, an invited talk and a position paper from the IFIP domain committee on IoT. The papers cover a wide range of topics from a technology to a business perspective and include among others hardware, software and management aspects, process innovation, privacy, power consumption, architecture, applications. |
| gartner magic quadrant for field service management: Transforming Field and Service Operations Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty, 2014-01-21 The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”. Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular. |
| gartner magic quadrant for field service management: Digital Maintenance Management Adolfo Crespo Márquez, 2022-03-13 This book provides a thorough overview of the integration of cyber-physical systems and maintenance management models. It begins by explaining the fundamental concepts behind maintenance digital transformation. It discusses key decision areas in digital maintenance management, particularly focusing on strategic dimensions of maintenance, digital twin definition and strategy, and industry 4.0 digital tools frameworks to support emerging maintenance processes. Furthermore, the monograph dedicates time to the integration of digital maintenance with the entire digital factory. By presenting the possibilities for asset utilization improvement and for asset value enhancements, Digital Maintenance Management provides engineers and practitioners responsible for the management of complex industrial assets a complete guide to piloting the maintenance digital transformation. |
| gartner magic quadrant for field service management: Customer Relationship Management Daniel D. Prior, Francis Buttle, Stan Maklan, 2024-01-23 This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers. Readers will gain a thorough understanding of the conceptual foundations of CRM, see CRM in practice through illustrative case examples and exercises, and understand how to organise customer data gathering, analysis, and presentation for decision making. The book achieves these outcomes by first considering strategic CRM before moving into operational CRM and, finally, onto analytical aspects of CRM. The fifth edition has been fully updated to include: A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments A greater emphasis on managerial applications of CRM through new content to help guide managers An updated account of new and emerging technologies relevant to CRM Expanded coverage of customer experience (CX), customer engagement (CE), and customer journey management (CJM) Customer Relationship Management is essential reading for advanced undergraduate and postgraduate students studying CRM, Sales Management, Customer Experience Management, and Relationship Marketing, as well as executives who oversee CRM functions. Online resources include an Instructor’s Manual, chapter-by-chapter PowerPoint slides, and a bank of exam questions. |
| gartner magic quadrant for field service management: Customer Relationship Management Francis Buttle, Stan Maklan, 2019-04-24 Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition, retention and development. Theoretically sound and managerially relevant, the book is liberally illustrated with examples of technology applications that support marketing, sales and service teams as they interact with customers, but assumes no deep technical knowledge on the reader’s part. The book is structured around three core types of CRM – strategic, operational and analytical – and throughout each chapter, case illustrations of CRM in practice and images of CRM software demystify the technicalities. Ideal as a core textbook for advanced undergraduate and postgraduate students on CRM or related courses such as relationship marketing, digital marketing, customer experience management or key account management, the book is equally valuable to industry professionals, managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing, sales or service management. NEW TO THIS EDITION: New and updated international case illustrations throughout New and updated screenshots from CRM applications Fully updated to reflect the evolving CRM landscape, including extended coverage of: Big data and its influence on CRM Artificial intelligence (AI) Advances in CRM analytics The relationships between CRM and customer experience management The role of social media in customer management strategy Real-time marketing Chatbots and innovative customer self-service Privacy and data security Updated lecturer support materials online |
| gartner magic quadrant for field service management: Service Chain Management Christos Voudouris, Gilbert Owusu, Raphael Dorne, David Lesaint, 2007-12-18 Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges. |
| gartner magic quadrant for field service management: T Bytes Platforms & Applications ITShades.com, 2021-02-02 This document brings together a set of latest data points and publicly available information relevant for Platforms & Applications Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely. |
| gartner magic quadrant for field service management: From Categories to Categorization Rodolphe Durrand, Nina Granqvist, Anna Tyllström, 2017-03-28 This volume brings together some of the world’s leading scholars of market categorization. Together, their contributions depict categorization as both a cognitive and a social process, tightly connected to actors involved, their specific acts, the entity being categorized, and the context and timing which inform these activities. |
| gartner magic quadrant for field service management: Forbes , 2003 |
| gartner magic quadrant for field service management: Business Web Strategy: Design, Alignment, and Application Al-Hakim, Latif, 2008-11-30 This book addresses the gap in business Web strategy through a collection of concentrated managerial issues, gathering the latest theoretical frameworks, case studies, and research pertaining to maximizing the power of the Web--Provided by publisher. |
| gartner magic quadrant for field service management: CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century Paul Greenberg, 2004-08-16 Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls. |
| gartner magic quadrant for field service management: Business Week , 2003 |
| gartner magic quadrant for field service management: Mobile App for Business Up Dmitriy Slinkov, 2014-09-03 Mobile App for Business Up is a digital book that shows you why businesses need mobile apps and what value corporate apps are bringing to business owners, their employees and customers. In this book you may find a lot of recommendations how to make business app without unnecessary investments with optimal budget and maximum result. |
| gartner magic quadrant for field service management: Configuring Internal Controls for Software as a Service Chong Ee, 2018-09-12 This book taps into an inherent paradox: with the ease of reliance on external, cloud providers to provide robust functionality and regular enhancements comes, as their very own audited service organization control (SOC) reports are quick to point out, the need for client organizations to devise and sustain a system of effective internal controls. By addressing the practitioner in the field, it provides tangible, cost effective and thus pragmatic means to mitigate key risks whilst leveraging built-in cloud capabilities and overarching principles of effective system design. |
| gartner magic quadrant for field service management: Soft Computing Principles and Integration for Real-Time Service-Oriented Computing Punit Gupta, Dinesh Kumar Saini, Kashif Zia, 2024-03-22 In recent years, soft computing techniques have emerged as a successful tool to understand and analyze the collective behavior of service- oriented computing software. Algorithms and mechanisms of self- organization of complex natural systems have been used to solve problems, particularly in complex systems, which are adaptive, ever- evolving, and distributed in nature across the globe. What fits more perfectly into this scenario other than the rapidly developing era of Fog, IoT, and Edge computing environment? Service- oriented computing can be enhanced with soft computing techniques embedded inside the Cloud, Fog, and IoT systems. Soft Computing Principles and Integration for Real-Time Service-Oriented Computing explores soft computing techniques that have wide application in interdisciplinary areas. These soft computing techniques provide an optimal solution to the optimization problem using single or multiple objectives.The book focuses on basic design principles and analysis of soft computing techniques. It discusses how soft computing techniques can be used to improve quality-of-service in serviceoriented architectures. The book also covers applications and integration of soft computing techniques with a service- oriented computing paradigm. Highlights of the book include: A general introduction to soft computing An extensive literature study of soft computing techniques and emerging trends Soft computing techniques based on the principles of artificial intelligence, fuzzy logic, and neural networks The implementation of SOC with a focus on service composition and orchestration, quality of service (QoS) considerations, security and privacy concerns, governance challenges, and the integration of legacy systems The applications of soft computing in adaptive service composition, intelligent service recommendation, fault detection and diagnosis, SLA management, and security Such principles underlying SOC as loose coupling, reusability, interoperability, and abstraction An IoT based framework for real time data collection and analysis using soft computing |
| gartner magic quadrant for field service management: Trailblazer Marc Benioff, Monica Langley, 2019-10-15 NEW YORK TIMES BESTSELLER • The founder and co-CEO of Salesforce delivers an inspiring vision for successful companies of the future—in which changing the world is everyone’s business. “The gold standard on how to use business as a platform for change at this urgent time.”—Ray Dalio, founder of Bridgewater Associates and author of Principles: Life and Work What’s the secret to business growth and innovation and a purpose-driven career in a world that is becoming vastly more complicated by the day? According to Marc Benioff, the answer is embracing a culture in which your values permeate everything you do. In Trailblazer, Benioff gives readers a rare behind-the-scenes look at the inner workings of one of the world’s most admired companies. He reveals how Salesforce’s core values—trust, customer success, innovation, and equality—and commitment to giving back have become the company’s greatest competitive advantage and the most powerful engine of its success. Because no matter what business you’re in, Benioff says, values are the bedrock of a resilient company culture that inspires all employees, at every level, to do the best work of their lives. Along the way, he shares insights and best practices for anyone who wants to cultivate a company culture positioned to thrive in the face of the inevitable disruption ahead. None of us in the business world can afford to sit on the sidelines and ignore what’s going on outside the walls of our workplaces. In the future, profits and progress will no longer be sustainable unless they serve the greater good. Whether you run a company, lead a small team, or have just draped an ID badge around your neck for the first time, Trailblazer reveals how anyone can become an agent of change. Praise for Trailblazer “A guide for what every business and organization must do to thrive in this period of profound political and economic change.”—Jamie Dimon, chairman and CEO of JPMorgan Chase “In Trailblazer, Benioff explores how companies can nurture a values-based culture to become powerful platforms for change.”—Susan Wojcicki, CEO of YouTube |
| gartner magic quadrant for field service management: The ITSM Process Design Guide Donna Knapp, 2010-08-15 The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. |
| gartner magic quadrant for field service management: Making It in IT Terry Critchley, 2016-11-03 Written for those starting a career in IT or whose career is well advanced, this career guide shows how to blaze a path to success through the jungle of modern IT. With a career spanning five decades, the author shares lessons he learned the hard way so readers do not have to learn them the hard way. By emphasizing the importance of business processes and applications to IT, this book explains how to understand the value and positioning of hardware and software technology in order to make appropriate decisions. It addresses the importance of IT architecture and the roles service and systems management play. It also explains service level agreements (SLAs) and provides sample SLAs. Readers learn how to conduct IT assessments using SWOT (strengths, weaknesses, opportunities, and threats) analysis. It also shows how to use root-cause analysis (RCA) to detect the sources of failure and poor performance. An overview of risk management and the steps involved in developing a business continuity plan are also included. The book looks at all facets of an IT professional’s career. It explains how to build an IT team and examines the roles and responsibilities within the team. It shows how to provide professional customer care to IT clients. Business executives recognize the importance of IT, and this book shows technology professionals how to thrive in the business world. It covers: Making effective presentations Report and proposal writing Negotiating and persuasion skills Running productive meetings Time and stress management The book also discusses such important career skills as listening, continual and incremental learning, and communicating at all levels. From its templates and checklists to its comprehensive and holistic view of a successful IT career, this book is an indispensable guide for every professional working in IT today and tomorrow. |
| gartner magic quadrant for field service management: Digital Development of the European Union David Ramiro Troitiño, Tanel Kerikmäe, Ondrej Hamuľák, 2023-06-20 This edited volume analyses the digital development of the European Union, presenting an interdisciplinary perspective from the disciplines of political science, international relations, economics, and law. The contributions address the main areas where the EU can, and should act, for creating an efficient and protective digital space in Europe. The book highlights the responsibility of the European Union to work on the future of its digital development, looking for prosperity and defending the European conception of society. It explains how European values must be incorporated into the digital revolution and shows how the digital revolution of the EU will defend the Europeans from new threats. The book's comprehensive approach allows the reader to understand this process without in-depth knowledge of the specific discipline. Therefore, it is a must-read for everybody interested in a better understanding of digital development, European Union policy, and the future of Europe. |
| gartner magic quadrant for field service management: Domain-Specific Conceptual Modeling Dimitris Karagiannis, Moonkun Lee, Knut Hinkelmann, Wilfrid Utz, 2022-03-10 This book demonstrates the significance of domain-specific conceptual modeling through new research and development approaches that are manifested in each of the chapters. They include novel modelling methods and tools that emphasize the recent results accomplished and their adequacy to assess specific aspects of a domain. Each chapter offers detailed instructions on how to build models in a particular domain, such as product-service engineering, enterprise engineering, digital business ecosystems, and enterprise modelling and capability management. All chapters are enriched with case studies, related information, and tool implementations. The tools are based on the ADOxx metamodelling platform and are provided free of charge via OMiLAB. Furthermore, the book emphasizes possible future developments and potential research directions. The collection of works presented here will benefit experts and practitioners from academia and industry alike, including members of the conceptual modeling community as well as lecturers and students. |
| gartner magic quadrant for field service management: The Challenger Sale Matthew Dixon, Brent Adamson, 2011-11-10 What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth. |
| gartner magic quadrant for field service management: Gartner and the Magic Quadrant Shaun Snapp, 2013-10 If you want to get more out of your Gartner research subscription, this book is for you! Whether you are a software buyer, a large or small vendor, or are wondering how Gartner can help you make better investment decisions, this book will give you new insights to Gartner's research. By studying the methodology behind such popular analytical tools as the Magic Quadrant, you will understand how a vendor earned its rating and whether or not the ratings are justified! Starting with the history of Gartner and how it compares to other IT analyst firms, this book gives a realistic assessment of the value of Gartner research to a company and provides ideas about other resources that could complement Gartner's analysis. You will also have the tools to level the playing field between large, medium and small vendors when using Gartner's analysis in selecting software. By reading this book, you will: Evaluate whether or not a Gartner subscription is of value to your company Adjust the Magic Quadrant to get a more realistic assessment of large and small vendors and their products Increase the value of your interactions with Gartner analysts Understand Gartner's biases and how Gartner makes money, and how this impacts its research results Appreciate the effects of cloud computing on Gartner, and why it matters to you Choose consulting services with confidence Assess the value of Gartner's other analytical products to your business |
| gartner magic quadrant for field service management: Advances in Information Systems Development Gabor Magyar, Gabor Knapp, Gregory Wojtkowski, Jože Zupancic, 2007-08-28 This monograph details the proceedings of the 15th International Conference on Information Systems Development. ISD is progressing rapidly, continually creating new challenges for the professionals involved. New concepts, approaches and techniques of systems development emerge constantly in this field. Progress in ISD comes from research as well as from practice. The aim of the Conference was to provide an international forum for the exchange of ideas and experiences between academia and industry, and to stimulate the exploration of new solutions. |
| gartner magic quadrant for field service management: For God's Sake! Work By The Book: Management Explained From Within Sarah Zohn, 2017-11-29 Most managers today work solely on intuition rather than best practices plus intuition. People keep reinventing what it means to be a manager, instead of learning from others' experience and improving on it. People these days are not less talented; they have access to more information and they are fast learners. The problem is that there aren't enough places to learn from, as organizations — large and small — are so mercurial and unstable.This book summarizes the author's experience from two major sources: a) growing with different companies through all the management ranks up to Vice President in a mega US corporation in the computer industry, and b) from working as a consultant to dozens of companies and hundreds of managers from different backgrounds and industries. New and experienced managers will benefit from principles, approaches, and checklists for current managerial challenges.The book covers a broad range of managerial challenges — from role definition to strategy to communication. |
| gartner magic quadrant for field service management: Management Information Systems Kenneth C. Laudon, Jane Price Laudon, 2004 Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases. |
| gartner magic quadrant for field service management: SAP C/4HANA Sanjjeev K. Singh, Drew Messinger-Michaels, Sven Feurer, Thomas Vetter, 2019 |
| gartner magic quadrant for field service management: High Performance Computing in Biomimetics Kamarul Arifin Ahmad, |
| gartner magic quadrant for field service management: Predictive Analytics in Human Resource Management Shivinder Nijjer, Sahil Raj, 2020-12-03 This volume is a step-by-step guide to implementing predictive data analytics in human resource management (HRM). It demonstrates how to apply and predict various HR outcomes which have an organisational impact, to aid in strategising and better decision-making. The book: Presents key concepts and expands on the need and role of HR analytics in business management. Utilises popular analytical tools like artificial neural networks (ANNs) and K-nearest neighbour (KNN) to provide practical demonstrations through R scripts for predicting turnover and applicant screening. Discusses real-world corporate examples and employee data collected first-hand by the authors. Includes individual chapter exercises and case studies for students and teachers. Comprehensive and accessible, this guide will be useful for students, teachers, and researchers of data analytics, Big Data, human resource management, statistics, and economics. It will also be of interest to readers interested in learning more about statistics or programming. |
| gartner magic quadrant for field service management: The Challenger Customer Brent Adamson, Matthew Dixon, Pat Spenner, Nick Toman, 2015-09-08 Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge. Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and champion your products and services across the organization. It turns out that’s the last person you need. Most marketing and sales teams go after low-hanging fruit: buyers who are eager and have clearly articulated needs. That’s simply human nature; it’s much easier to build a relationship with someone who always makes time for you, engages with your content, and listens attentively. But according to brand-new CEB research—based on data from thousands of B2B marketers, sellers, and buyers around the world—the highest-performing teams focus their time on potential customers who are far more skeptical, far less interested in meeting, and ultimately agnostic as to who wins the deal. How could this be? The authors of The Challenger Customer reveal that high-performing B2B teams grasp something that their average-performing peers don’t: Now that big, complex deals increasingly require consensus among a wide range of players across the organization, the limiting factor is rarely the salesperson’s inability to get an individual stakeholder to agree to a solution. More often it’s that the stakeholders inside the company can’t even agree with one another about what the problem is. It turns out only a very specific type of customer stakeholder has the credibility, persuasive skill, and will to effectively challenge his or her colleagues to pursue anything more ambitious than the status quo. These customers get deals to the finish line far more often than friendlier stakeholders who seem so receptive at first. In other words, Challenger sellers do best when they target Challenger customers. The Challenger Customer unveils research-based tools that will help you distinguish the Talkers from the Mobilizers in any organization. It also provides a blueprint for finding them, engaging them with disruptive insight, and equipping them to effectively challenge their own organization. |
| gartner magic quadrant for field service management: Software-Defined Wide Area Network Architectures and Technologies Cheng Sheng, Jie Bai, Qi Sun, 2021-05-05 Starting with problems and challenges faced by enterprise WANs, Software-Defined Wide Area Network Architectures and Technologies provides a detailed description of SD-WAN’s background and basic features, as well as the system architecture, operating mechanism, and application scenarios of the SD-WAN solution based on the implementation of Huawei SD-WAN Solution. It also explains key SD-WAN technologies and analyzes real SD-WAN deployment cases, affording readers with design methods and deployment suggestions for the SD-WAN solution. The information presented in this book is easy to understand and very practical. It enables you to become adept in the SD-WAN solution’s implementation and design principles. The book is intended for ICT practitioners, such as network technical support engineers, network administrators, and network planning engineers, to use in studying theory. Furthermore, it serves as reference material for network technology enthusiasts. Authors Cheng Sheng is the Chief Architect of Huawei’s SD-WAN Solution. He has nearly 20 years of experience in network product and solution design, as well as extensive expertise in product design and development, network planning and design, and network engineering project implementation. Jie Bai is an Architect of Huawei’s SD-WAN Solution. He is well versed in Huawei security products and SD-WAN Solution and has written books such as Huawei Firewall Technology Talk as well as Huawei Anti-DDoS Technology Talk. Qi Sun is a Senior Information Architect of Huawei, and he is knowledgeable in Huawei SD-WAN Solution, CloudVPN Solution, and Cloud Management Solution. He also participated in the information architecture design and delivery of multiple solutions. |
| gartner magic quadrant for field service management: Up and to the Right Richard Stiennon, 2012-05-01 UP and to the RIGHT is the first book written to guide technology marketers and executives in their journey to the Leaders Quadrant. Written by industry insider Richard Stiennon this is required reading for anyone responsible for leading and growing a technology firm. Topics explained in depth include: Leveraging Social Media, the Influence Pyramid, the creation of Magic Quadrants, responding to the MQ Questionnaire, the analyst day, the analyst inquiry, and the analyst briefing. Each chapter is informed with the author's personal experience - both as an analyst and as a marketer at a major IT vendor. It contains the first ever publication of the author's guerrilla techniques for influencing analysts. |
| gartner magic quadrant for field service management: Pro DevOps with Google Cloud Platform Pierluigi Riti, 2018-10-24 Use DevOps principles with Google Cloud Platform (GCP) to develop applications and services. This book builds chapter by chapter to a complete real-life scenario, explaining how to build, monitor, and maintain a complete application using DevOps in practice. Starting with core DevOps concepts, continuous integration, and continuous delivery, you’ll cover common tools including Jenkins, Docker, and Kubernetes in the context of a real microservices application to deploy in the cloud. You will also create a monitor for your cloud and see how to use its data to prevent errors and improve the stability of the system. By the end of Pro DevOps with Google Cloud Platform, you will be able to deploy, maintain, and monitor a real application with GCP. What You Will LearnBuild and deploy applications and services using DevOps on Google Cloud Platform Maintain a complete continuous integration (CI) and continuous delivery (CD) pipeline Use containerization with Docker and Kubernetes Carry out CD with GCP and Jenkins Create microservices with Jenkins, Docker, and Kubernetes Monitor your newly deployed application and its deployment and performance Set up security and manage your network with GCP Who This Book Is For Developers and software architects who want to implement DevOps in practice. Some prior programming experience is recommended as well as a basic knowledge of a Linux command-line environment. |
| gartner magic quadrant for field service management: Enterprise Integration Patterns Gregor Hohpe, Bobby Woolf, 2012-03-09 Enterprise Integration Patterns provides an invaluable catalog of sixty-five patterns, with real-world solutions that demonstrate the formidable of messaging and help you to design effective messaging solutions for your enterprise. The authors also include examples covering a variety of different integration technologies, such as JMS, MSMQ, TIBCO ActiveEnterprise, Microsoft BizTalk, SOAP, and XSL. A case study describing a bond trading system illustrates the patterns in practice, and the book offers a look at emerging standards, as well as insights into what the future of enterprise integration might hold. This book provides a consistent vocabulary and visual notation framework to describe large-scale integration solutions across many technologies. It also explores in detail the advantages and limitations of asynchronous messaging architectures. The authors present practical advice on designing code that connects an application to a messaging system, and provide extensive information to help you determine when to send a message, how to route it to the proper destination, and how to monitor the health of a messaging system. If you want to know how to manage, monitor, and maintain a messaging system once it is in use, get this book. |
| gartner magic quadrant for field service management: Pro Azure Governance and Security Peter De Tender, David Rendon, Samuel Erskine, 2019-06-19 Any IT professional can tell you that managing security is a top priority and even more so when working in the cloud. Access to accurate and timely security information is critical, but governance and control must first be enabled. This guide shows you how to take advantage of Azure's vast and powerful built-in security tools and capabilities for your application workloads. Pro Azure Governance and Security offers a comprehensive look at the governance features available with Microsoft Azure and demonstrates how to integrate them with your hybrid and Azure environments, drawing on the author's experiences from years in the field. Learn about the array of controls implemented within Microsoft Azure from two valuable perspectives: the customer and Microsoft operations. Beginning with the top-level subscription hierarchy, learn about the most important built-in Azure security services and features, as well as how to use Azure Policies and Blueprints as a means for security and governance. A series of hands-on exercises teaches you the concepts of Azure Governance: how to enable and deploy Azure Security Center, integrate RBAC (role-based access control), and set up Azure Operations and Monitoring. Get introduced to the new Azure Sentinel solution that offers SIEM as a service for security incident management and proactive hunting. What You'll Learn Understand different architectural designs for implementing Azure Security Operate and monitor an Azure environmentDeploy Azure Governance, Policies, and BlueprintsDiscover key Azure features that enhance securityImplement and confidently access Azure Security CenterGet to know Azure Sentinel Who This Book Is For Technical engineers, consultants, solution and cloud architects, IT managers, and SecOps teams who need to understand how to integrate governance, security, and compliance in hybrid and Azure environments. A basic understanding of Azure or other public cloud platforms is beneficial, but not required. |
| gartner magic quadrant for field service management: Supply Chain Management For Dummies Daniel Stanton, 2017-11-10 Everyone can impact the supply chain Supply Chain Management For Dummies helps you connect the dots between things like purchasing, logistics, and operations to see how the big picture is affected by seemingly isolated inefficiencies. Your business is a system, made of many moving parts that must synchronize to most efficiently meet the needs of your customers—and your shareholders. Interruptions in one area ripple throughout the entire operation, disrupting the careful coordination that makes businesses successful; that's where supply chain management (SCM) comes in. SCM means different things to different people, and many different models exist to meet the needs of different industries. This book focuses on the broadly-applicable Supply Chain Operations Reference (SCOR) Model: Plan, Source, Make, Deliver, Return, and Enable, to describe the basic techniques and key concepts that keep businesses running smoothly. Whether you're in sales, HR, or product development, the decisions you make every day can impact the supply chain. This book shows you how to factor broader impact into your decision making process based on your place in the system. Improve processes by determining your metrics Choose the right software and implement appropriate automation Evaluate and mitigate risks at all steps in the supply chain Help your business function as a system to more effectively meet customer needs We tend to think of the supply chain as suppliers, logistics, and warehousing—but it's so much more than that. Every single person in your organization, from the mailroom to the C-suite, can work to enhance or hinder the flow. Supply Chain Management For Dummies shows you what you need to know to make sure your impact leads to positive outcomes. |
| gartner magic quadrant for field service management: Developing an Enterprise Continuity Program Sergei Petrenko, 2022-09-01 The book discusses the activities involved in developing an Enterprise Continuity Program (ECP) that will cover both Business Continuity Management (BCM) as well as Disaster Recovery Management (DRM). The creation of quantitative metrics for BCM are discussed as well as several models and methods that correspond to the goals and objectives of the International Standards Organisation (ISO) Technical Committee ISO/TC 292 Security and resilience”. Significantly, the book contains the results of not only qualitative, but also quantitative, measures of Cyber Resilience which for the first time regulates organizations’ activities on protecting their critical information infrastructure. The book discusses the recommendations of the ISO 22301: 2019 standard “Security and resilience — Business continuity management systems — Requirements” for improving the BCM of organizations based on the well-known “Plan-Do-Check-Act” (PDCA) model. It also discusses the recommendations of the following ISO management systems standards that are widely used to support BCM. The ISO 9001 standard Quality Management Systems; ISO 14001 Environmental Management Systems; ISO 31000 Risk Management, ISO/IEC 20000-1 Information Technology - Service Management, ISO/IEC 27001 Information Management security systems”, ISO 28000 “Specification for security management systems for the supply chain”, ASIS ORM.1-2017, NIST SP800-34, NFPA 1600: 2019, COBIT 2019, RESILIA, ITIL V4 and MOF 4.0, etc. The book expands on the best practices of the British Business Continuity Institute’s Good Practice Guidelines (2018 Edition), along with guidance from the Disaster Recovery Institute’s Professional Practices for Business Continuity Management (2017 Edition). Possible methods of conducting ECP projects in the field of BCM are considered in detail. Based on the practical experience of the author there are examples of Risk Assessment (RA) and Business Impact Analysis (BIA), examples of Business Continuity Plans (BCP) & Disaster Recovery Plans (DRP) and relevant BCP & DRP testing plans. This book will be useful to Chief Information Security Officers, internal and external Certified Information Systems Auditors, senior managers within companies who are responsible for ensuring business continuity and cyber stability, as well as teachers and students of MBA’s, CIO and CSO programs. |
| gartner magic quadrant for field service management: Digital Business Jens Christensen, 2015-02-03 This book provides a holistic picture of the digital age as it emerges in the 2010s. On the background of business analysis concepts from firm to megatrends and all business sectors of the World, the digital age of information systems and digital drivers are thoroughly laid out. |
| gartner magic quadrant for field service management: Signal , 2012 |
| gartner magic quadrant for field service management: The Robotic Process Automation Handbook Tom Taulli, 2020-02-28 While Robotic Process Automation (RPA) has been around for about 20 years, it has hit an inflection point because of the convergence of cloud computing, big data and AI. This book shows you how to leverage RPA effectively in your company to automate repetitive and rules-based processes, such as scheduling, inputting/transferring data, cut and paste, filling out forms, and search. Using practical aspects of implementing the technology (based on case studies and industry best practices), you’ll see how companies have been able to realize substantial ROI (Return On Investment) with their implementations, such as by lessening the need for hiring or outsourcing. By understanding the core concepts of RPA, you’ll also see that the technology significantly increases compliance – leading to fewer issues with regulations – and minimizes costly errors. RPA software revenues have recently soared by over 60 percent, which is the fastest ramp in the tech industry, and they are expected to exceed $1 billion by the end of 2019. It is generally seamless with legacy IT environments, making it easier for companies to pursue a strategy of digital transformation and can even be a gateway to AI. The Robotic Process Automation Handbook puts everything you need to know into one place to be a part of this wave. What You'll Learn Develop the right strategy and planDeal with resistance and fears from employeesTake an in-depth look at the leading RPA systems, including where they are most effective, the risks and the costsEvaluate an RPA system Who This Book Is For IT specialists and managers at mid-to-large companies |
Field Service Management Reviews and Ratings - Gartner
Find the top Field Service Management Software with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.
The Gartner Magic Quadrant for Field Service Management: …
Apr 24, 2023 · For the past seven years, the Gartner Magic Quadrant for Field Service Management software has served as a touchstone in the industry, helping field service organizations select …
Gartner names Microsoft a Leader for Field Service Management ...
Dec 7, 2022 · Depend on the multidimensional capabilities of Dynamics 365 Field Service to help you better personalize customer engagements, improve employee effectiveness, and optimize …
Gartner Magic Quadrant for Field Service Management
Oct 24, 2022 · Vendors’ positions in this Magic Quadrant reflect their ability to meet customers’ expectations in areas like AR-enabled guidance, machine customer interactions, AI-driven quality …
Salesforce Named a Leader in 2021 Gartner® Magic Quadrant ...
Sep 8, 2021 · Gartner has named Salesforce a Leader in the 2021 Field Service Management (FSM) Magic Quadrant for the second consecutive year. Salesforce is positioned highest for execution …
Gartner Magic Quadrant for Field Service Management
Read the Gartner Field Service Management Magic Quadrant 2021 to learn: The latest market and consumer trends affecting the service industry. The strengths and cautions of evaluated FSM …
Oracle Named a Leader in the 2022 Gartner® Magic Quadrant ...
Nov 22, 2022 · We’re thrilled to be named a Leader once again in the 2022 Gartner Magic Quadrant for Field Service Management based on our completeness of vision and ability to execute.
Field Service Management Reviews and Ratings - Gartner
Find the top Field Service Management Software with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.
The Gartner Magic Quadrant for Field Service Management: …
Apr 24, 2023 · For the past seven years, the Gartner Magic Quadrant for Field Service Management software has served as a touchstone in the industry, helping field service …
Gartner names Microsoft a Leader for Field Service Management ...
Dec 7, 2022 · Depend on the multidimensional capabilities of Dynamics 365 Field Service to help you better personalize customer engagements, improve employee effectiveness, and optimize …
Gartner Magic Quadrant for Field Service Management
Oct 24, 2022 · Vendors’ positions in this Magic Quadrant reflect their ability to meet customers’ expectations in areas like AR-enabled guidance, machine customer interactions, AI-driven …
Salesforce Named a Leader in 2021 Gartner® Magic Quadrant ...
Sep 8, 2021 · Gartner has named Salesforce a Leader in the 2021 Field Service Management (FSM) Magic Quadrant for the second consecutive year. Salesforce is positioned highest for …
Gartner Magic Quadrant for Field Service Management
Read the Gartner Field Service Management Magic Quadrant 2021 to learn: The latest market and consumer trends affecting the service industry. The strengths and cautions of evaluated …
Oracle Named a Leader in the 2022 Gartner® Magic Quadrant ...
Nov 22, 2022 · We’re thrilled to be named a Leader once again in the 2022 Gartner Magic Quadrant for Field Service Management based on our completeness of vision and ability to …
